I recently bought my 2024 Vauxhall Astra ultimate in blue it only had 9k miles on it when I got it it was not cleaned properly inside I was so upset by this and other problems with the car it came with scuffs on it’s currently in the garage needing a new back bumper I’m paying for a car that I don’t have the front camera also needs looking at same With the headlights as they are all scratched my passenger door had bolt had to be replaced due to the joint was squeaky when opening the door the wheels was scratched the car is currently getting sorted I wish I ordered a new oneThe salesman was lovely so helpful and supportive just shame about the car

£400 paid on 09.07.26, could you chase this up for the cust and let him know.

I am writing to raise a complaint regarding my recent MOT and service, as I am extremely disappointed with the experience I have had.When I originally booked my car in, I was very clear that I wanted both an MOT and a service. However, when my partner later called to check the booking, we were told that only an MOT had been booked. We didn’t make an issue of this at the time and simply asked for the service to be added. It was during that call that we were advised the total cost would be £285, as the MOT would be discounted when booked alongside the service.I then received a call on Thursday to confirm my booking, during which the £285 quote was confirmed again.When I arrived to collect my car yesterday, I mentioned that I had been quoted £285, but was told the total was £304.85. Rather than trying to understand why I had been given a different price on two separate occasions, I was simply told that the MOT has always been £54.85 “for as long as I’ve been here” and when I asked if it could be double checked, I was advised by the member of staff that she was the only person working on a Saturday so there was no one to ask. I felt my concerns were dismissed rather than listened to, and there was no attempt to investigate what may have happened or offer any reassurance.As someone who has been bringing my car to your dealership for several years, I have never experienced anything like this before. What disappoints me most is not just the difference in price, but the lack of ownership and customer service when I queried it.From my perspective, one of two things has happened:I was quoted the wrong price on two separate occasions, with both members of staff confirming that £285 was correct; orI was charged incorrectly on the day and asked to pay more than I had been quoted.Either way, I believe something has clearly gone wrong, and I would appreciate someone looking into this properly rather than dismissing my concerns.I am also disappointed that my original booking was not made correctly. Had my partner not called to check, my car would only have been booked in for an MOT, despite my specifically requesting both an MOT and a service. This has left me feeling that I was not listened to from the outset, and unfortunately it has affected my confidence in the service I have always received from your dealership.I would appreciate someone investigating what happened with both the booking and the pricing, and explaining how this situation arose. I look forward to hearing from you soon.

I have made a complaint over a week ago and not heard anything

I purchased my Vauxhal Grandland the end of August 2025 and for peace of mind had a 2 year warranty. Before one year is up The car developed an engine fault that needs repairing and has gone into limp mode. I called and booked it in with the garage but was only able to get a date over 4 weeks later for it to receive a diagnostic check. I phoned lookers again on Monday to see if this could be brought forward, with no avail as I don't have access to another car. I requested to discuss my warranty but was told I would need to speak with the warranty department and the call handler would email the department requesting a call back which I still have not received. I find it completely unrealistic and an extremely poor service for a customer to be forced to wait over 4 weeks for a repair whilst still under warranty and would like a copy of the purchase agreement along with a copy of the warranty emailing to myself. I find it completely bad practice to give a 2 year warranty to release any anxiety which is the only reason I purchased the car from yourself, thinking as a reputable business you would serve your customers with the care and support your staff would expect. I find it hard to believe that not only am I expected to wait over 4 weeks without a car but I have not received advice on how I am expected to transport the car to the dealership safely or whether I'm entitled to a courtesy car. Poor show Lookers!

Good Afternoon,I am writing to request copies of all records relating to my Vauxhall Grandland X (registration YO19 OEN), which I purchased from Lookers Vauxhall Chester in February 2024.My complaint is currently being investigated by the Financial Ombudsman Service, and they have advised that further technical evidence may assist in determining my complaint. I would therefore be grateful if you could provide copies of all documentation you hold relating to my vehicle, particularly concerning the recurring oil-related issues.Specifically, I would like copies of:All job cards relating to my vehicle.Technician notes.Diagnostic reports.Repair orders.Warranty claim documentation.Repair invoices.Vehicle Health Check reports.Oil consumption test results.Any reports or documentation relating to the wet belt replacement.Any reports or documentation relating to the oil seal/oil pipe replacement.Any internal notes or records relating to my complaints and the repairs carried out.If there are any documents not listed above which relate to the diagnosis, investigation or repair of the recurring oil-related issues, I would also appreciate receiving copies of those.As my case is currently being considered by the Financial Ombudsman Service, I would be grateful if this information could be provided as soon as reasonably possible. If any of the requested information is not available, I would appreciate confirmation of this in writing.Thank you for your assistance. I look forward to hearing from you.Kind regards,Stefanie CookRegistration: YO19 OEN

I had a courtesy car on the 7/7/26 whilst our was in for a recall and I left my wallet in the courtesy car when returning the vehicle. I phoned on my way home explaining and was told that they would retrieve my wallet and keep it in the office for myself to collect today. I have just arrived to pick my Wallet up to find out that not only was my wallet not taken out of the courtesy car but the courtesy car is now with another person with my Wallet still inside leaving me to now drive to this other person with the courtesy car to retrieve my wallet or was told I could wait till 5pm when the courtesy would be droped back off at the forecourt.

We bought a new car back in March this year. There were delays of delivery so didn't get the car until April. On the first day of having the car we notice issue with the wing mirrors not opening when unlocking the car. We have tried everything to get the wing mirrors to open should as pressing buttons and turning engine on but still wont open. We have to sit and wait for up to 10 to 15 mins for them to open at times. We reported this straight away and also took video evidence. Our car has been back into repair shop a few times with no out come. We have been trying to call customer service but everytime we call they say the same thing we will get back to you but never do. We keep chasing and chasing for an update with no luck. We can't manually open the wing mirrors. This is really affecting our lives as I have to take wife to appointment at hospital and after she has had a procedure done and going back to the car and wing mirrors not open and having to sit with my poorly wife waiting for them to open isn't good. We really need this resolving as this isn't good for a new car.

My car was booked in on a recall for a software update. I requested a courtesy car on booking. When I checked in for the booking I was told a courtesy car was not available. After being told I could be waiting until 5pm, I refused the appointment and rebooked with a courtesy car for about 3 weeks later. When I checked in for the second appointment, I was told there is a courtesy car booked for me but my car was not booked in for the recall update and I needed to take both sets of keys for the recall update. This wasn't in the recall letter and I wasn't informed at the previous appointment. I have now had to make a third booking with a courtesy car and have to travel to Chester again wasting my time and petrol if someone hasn't done the booking correctly. I worked at vauxhall for over 35 years and have purchased vauxhalls all my life, maybe it's time to change allegiance if this is what I have to go through for a software update.

Customer's had her car looked into on 2 occasions for a breakdown (parking related issue).The dealership are now suggesting that a software update is required, but can't guarantee the fault will be resolved and may have to pay for more investigation.Customer's unhappy and wants clarification on how long of a guarantee she has, if the car fails again, as she'd like the dealership to come collect it free of charge if this happens - ideally wants this in writing.