My car was booked in on a recall for a software update. I requested a courtesy car on booking. When I checked in for the booking I was told a courtesy car was not available. After being told I could be waiting until 5pm, I refused the appointment and rebooked with a courtesy car for about 3 weeks later. When I checked in for the second appointment, I was told there is a courtesy car booked for me but my car was not booked in for the recall update and I needed to take both sets of keys for the recall update. This wasn't in the recall letter and I wasn't informed at the previous appointment. I have now had to make a third booking with a courtesy car and have to travel to Chester again wasting my time and petrol if someone hasn't done the booking correctly. I worked at vauxhall for over 35 years and have purchased vauxhalls all my life, maybe it's time to change allegiance if this is what I have to go through for a software update.

Customer's had her car looked into on 2 occasions for a breakdown (parking related issue).The dealership are now suggesting that a software update is required, but can't guarantee the fault will be resolved and may have to pay for more investigation.Customer's unhappy and wants clarification on how long of a guarantee she has, if the car fails again, as she'd like the dealership to come collect it free of charge if this happens - ideally wants this in writing.

I am a motability customer my car has had an engine warning light on for a while it went back in on Monday for a cat you had the car two days and I have just been told it has just had sensor renewed even though rac say engine is had it the car sounds worse know than when it went in there is no communication I have had to do all the ringing up again to find out what is going on Olivia is so rude just cos I am a motability customer I don’t expect to be spoken to like she does

I am writing to make a formal complaint regarding the repeated faults with my new electric vehicle, together with the unacceptable level of customer service I have received from Lookers Vauxhall.In March 2026, I purchased a new Vauxhall Frontera (registration DG26 XBK) with the reasonable expectation that it would be reliable and that, should any issues arise, they would be dealt with promptly and professionally. Unfortunately, this has not been my experience.My vehicle has now been returned to your dealership twice due to faults, initially on 1 May 2026 and again on 20 June 2026. I find it extremely concerning that a brand-new vehicle has experienced repeated issues within such a short period of ownership.The handling of the most recent incident was particularly disappointing. When the vehicle became unusable on 20 June, I was left without adequate support from your dealership. Rather than taking responsibility for arranging alternative transport, I was informed that there was little or nothing you could do. As a result, I spent the entire weekend attempting to secure a courtesy vehicle myself, including making my own arrangements through the RAC. This caused significant inconvenience, unnecessary stress, and a considerable waste of my personal time.As the purchaser of a new vehicle, I do not believe it is reasonable to expect customers to organise their own transport when their vehicle has failed. A courtesy vehicle should have been arranged efficiently by the dealership, with clear communication and regular updates throughout the process. Instead, I was left to chase information and resolve the situation myself.I am extremely disappointed that what should have been an enjoyable experience of owning a new electric vehicle has instead become a source of ongoing frustration. While the repeated faults with the vehicle are concerning in themselves, the lack of customer care and support has been equally unacceptable.I would appreciate a full explanation of:• Why I received such poor customer support during this incident.• Why appropriate assistance and a courtesy vehicle were not arranged by your dealership.• What steps you will take to prevent similar situations occurring in the future.• What action you intend to take to restore my confidence in both the vehicle and your dealership.Given the repeated faults and the inconvenience, I have experienced, I also ask that you consider an appropriate gesture of goodwill in recognition of the time, stress, and disruption this matter has caused.I look forward to receiving your response within 14 days of the date of this letter. Should I not receive a satisfactory resolution, I will consider referring my complaint to the Motor Ombudsman.Yours faithfully,Brett Wilson

Our Reference: 285875260626Policy Reference: LOOK119715226 June 2026Good AfternoonThe below customer wishes to raise a complaint that this policy was missold, they were told everything was covered, was not provided the terms and conditions and was not explained the cancellation terms and conditions.The customer is also a vulnerable customer and thus feels taken advantaged off as this was never considered.Please contact the customer via telephone regarding their complaint.Customer details;Peter Bruffellpetertaz@outlook.com07887807223DA67RZKVAUXHALL Meriva 2017Contacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyChloeCustomer Relations

cust ordered a part however had to pay a holding fee of £120. The cust wuld then get this back when he took the original part back 13.06.26. The cust has been chasing this daily and still not received his refund.

Car's been at the dealership for over 4 weeks for an screen where it goes blank.Vauxhall Customer Services contacted and stated a case wasn't created until 2 June so the car's been there for 2 weeks, and no one's been updating him which he's unhappy about.He has a disabled daughter who's currently unable to drive the courtesy car as she's a learner driver. She also has a test coming up soon so needs a car that she can use.Customer's been chasing up for an update from the dealership and no one's been in contact since Saturday.

It’s not really a complaint about anybody in the branch. My car was damaged today whilst it went in for an MOT (the branch thinks by a customer) Some has hit the rear side of my car (drivers side) The damage is dent, scratches and paintwork has come off. The branch have said they will look at the cctv but to allow a couple of days to see if they can identify the car that did it and if not they have said they will repair it but i just want it documented to cover myself. I spoke to Mark at 17:05 on Monday 8th June. I dropped my car off this morning at 8:55 for a mot and a diagnostic check as the service light wouldn’t go off when it was serviced in May.

Purchased a Grandland Elite 2022. Already had to spend up to tomorrow about £5000 on a car thats just done 270000 miles, 18000 when bought last year. Also spent £1000 on extended warranty which does appear to be worthless, to say im not happy is an understatement

I receive a latter from Vauxhall regarding a product safety recall (KBM Takata airbag) . I tried booking the repair with local Vauxhall garage. I am told I have to leave it potentially all day or pay for a courtesy car. As its Vaxhalls responsibility I get why the part is free but so should the car be. I am an Audhd individual and suffer from this in many ways. Either the car should be done when it's dropped in or have a courtesy car. I cannot afford £25 random costs because Vauxhall chose a product that becomes faulty.