I purchased my car from Lookers on 16th October 2024. I had to take the car for a replacement battery on 16th December and was told I had one tyre that needed replacing immediately and the other 3 were advised (which I personally think is disgraceful for a car I purchased 2 months earlier). I haven’t replaced the tyres as I haven’t had the funds to do so.On 17th April I broke down and was recovered by the RAC and told my timing belt needed replacing. I booked my car in with Lookers again but had to wait 10 days for an appointment. The car was booked in last Tuesday, 28th for 8.15am and I received my diagnostic report at 4.30pm when I called the service number and asked what happened next as I am paying for an extended warranty on the car. I was told they would have to check to see if the work required was covered. I waited until Friday 1st and called back, the service team still didn’t have an answer for me and I was told I would be contacted by the end of the day. I wasn’t!I have called again today, 6th, and was told the report still needed to go to the warranty company! I asked why this still hadn’t been done and was told there where people in front of me that needed dealing with first, she would try her best and would contact me at the end of the day. I’ve heard nothing again!I’ve now been without my car for 19 days. I am a single mother that works full time and I need a car. I’ve had to borrow a car that was off road, so I’ve had to tax and insure it, this is money I don’t have, money that could have gone to replacing the now 4 tyres that need replacing!I went to a respectable garage to purchase a car and took out extra warranty so I wouldn’t be in this position.I’m not a complainer but feel I am being treated unfairly by the service team and I’ve been sold a car that wasn’t fully serviced before I purchased it.

💯 from going in and looking at cars found the perfect car.Car sales Greg was so helpful and loads patience made me feel reassured

V good overall. Did not view car due to cig burn on drivers seat but great follow up from sales exec

Dear LookersI am writing to formally express my disappointment regarding the Vauxhall Mokka I purchased from your Chester branch on 20th February. While the pre-sale communication was excellent, the post-sale experience has been unacceptable.Upon collection, it was evident the vehicle had not been valeted. The interior, including the ceiling, was covered in dog hair and dirt. Furthermore, despite paying extra for upholstery protection, it is clear this was not applied given the state of the seats.More concerning are the mechanical and electronic faults that have surfaced the oil gauge fluctuates significantly, and I have received a "Critical Oil Level" warning and also the fuel range readings are inconsistent (e.g., jumping from 191 to 211 miles during a journey).I previously raised these points with Andrew Kelly, who promised to arrange a full service, a professional valet, and the application of the upholstery protection. However, after a couple of emails chasing this up I have received no follow-up, and I now feel my concerns are being ignored.Best regards,Amy Hultum

Was 7/10 service dident get service history which is being posted and once bk at St.helens had too take the car lookers low pressure in tyre and had too pay £25 too fuel the car wtf

This has nothing to do with cars, I work at McDonald’s and two of your employees in a Volkswagen came in at 7:35 this morning. Their order was wrong taken by another colleague of mine and I was fixing it happily it’s my job and mistakes happen I get that, my manager helped me when the man in the passenger seat was getting aggressive with me over a muffin. Teach your employees basic human respect and maybe do a training course or two on kindness and how to speak to people. There was no need to speak to me the way he did which I did point out to him I will not be spoken to that way this early in the fucking morning. Get a grip and grow up you grown ass man.

Dear Sir/Madam, Lookers VauxhallI am writing to formally raise a complaint regarding the handling of a warranty claim for my vehicle, which has been ongoing since October 2025 and remains unresolved.I purchased the vehicle on 10th Julne 2025 along with an extended warranty policy.The vehicle is a 7-seater, specifically required to accommodate my 7-person family, and is financed at a cost of £286 per month.In October 2025, the vehicle developed a serious fault, causing it to judder during acceleration. The supplying garage diagnosed the issue as a faulty torque converter and submitted a claim to the warranty company for repair under the extended warranty. While this was eventually approved, there was a significant delay before the repair could be completed.Following the replacement of the torque converter, a further issue arose during testing, with the engine management light activating. A subsequent diagnostic concluded that the vehicle now requires a full automatic gearbox replacement. Since this point, there has been extensive and ongoing delay in progressing the claim, with repeated back-and-forth between yourselves and the warranty company.In February 2026, the warranty company requested permission to have the vehicle transferred to a gearbox specialist. We provided immediate consent; however, the vehicle was not collected for a further three weeks. Since then, we have received no clear updates or timescales, and communication has been extremely limited and unclear.The vehicle has now been out of our possession for almost six months, which is wholly unacceptable. During this time, we have been reliant on courtesy vehicles arranged via the garage. We are now on our fourth courtesy car, all of which have been 5-seaters and entirely unsuitable for our family’s needs.As a direct result of the prolonged delays and lack of resolution, we have:• Incurred additional expenses due to increased travel and reliance on public transport• Been unable to visit family in the Midlands over holiday periods• Experienced significant disruption, inconvenience, and stress• Faced particular difficulty due to the unsuitable vehicles providedAdditionally, the ongoing uncertainty and repeated changes in vehicle have been especially distressing for our 3-year-old son, who is on the autistic spectrum and struggles with changes in routine.Given the length of time this claim has been ongoing, the lack of effective communication, and the impact this situation has had on our family, I consider the handling of this matter to be unacceptable.I therefore request the following:1. An immediate and clear update on the current status of the claim and vehicle2. A definitive timeline for resolution of the issue3. An explanation for the delays experienced throughout this process4. Consideration of compensation for the financial losses, inconvenience, and distress causedPlease treat this as a formal complaint. If this matter is not resolved satisfactorily, I will have no hesitation in escalating the complaint further.I request a full written response within 14 days of this letter.Yours faithfully,Robert Alexander40 Lyme Grove Buckley CH7 2AD07740199765robertalexander1986@gmail.com

I'm trying to book my car (Grandland X - DV68 JRZ) in for an urgent recall after spending over £1000 on repairs only 6 weeks ago. The dashboard message reads 'Emissions fault: Impossible to start in 200 miles'. The earliest appt is the end of of May but I need the car for work. I have tried phoning and sent a few emails but no response.

I have a vauxhall grandland on mobility with vauxhall chester, it has been booked in tomorrow, 8/04/26 for a recall and to investigate a noise from the rear of the car, yesterday, i had an email to book the car in, i had requested a courtesy vehicle, however, when reading the booking form it stated a £25 fee was applicable as discussed at time of booking my car in for repair, this was never discussed at time of booking, i spoke to my neighbour who i recommended to vauxhall chester and has an electric vehicle which has been in for repair 3 times, and when taken in has always been given a coutesy vehicle and has NEVER been charged a fee, even having in one instance, having a ciurtesy vehicle over a week.I phoned vauxhall chester yesterday to clarify and was told by a lady they always charge a fee, i cancelled the courtesy car as i feel im being lied to.I have a mobility vehicle because i am disabled, i pay my full pip allowance for this vehicle, the vehicle is being recalled for a fault that is not of my doing, whilst my car is with vauxhall chester i have no means of transport, this is not what i envisaged when starting mobility, i would like clarification today please.

Came to view car and part exchange current car and got a very good deal.