A service, that was not done on Tuesday 26th May. However I was told it was and paid for it. The car was in the very same place I'd left . I was told all paperwork was ine car regarding vehicle health check. But nothing . Still has dirty oil that I have pic off.

cust purchased a vehicle 2022 and purchased service plan with the sale, and has been renewed as and when. cust has taken the car for every service which was prompted by the dealership/contact centre to book in The cust has now tried to return the vehicle after the 4 years and has been advised there is a service missing and been asked to pay £200 for the service. The cust has been advised to contact GDPR and has done so but still not received the confirmation of the service info. I have advised to go back to them to get this. He is not happy at all at having to pay for this as , as far as he is concerned he has had all the services carried out.

Car is a motability car, the car is using lots of oil came back in last week as I had rac out as the car was stating oil levels all correct but yet again no oil in car was told the engine needed replacing by the rac lookers not intrested I need a part for the cat not told weather I could still drive car waited over a week still not heard anything, I had to phone twice when my car was in last week to find out what was happening

To whom it may concern,I am writing to raise a complaint regarding my experience with the appointment I had today.I had booked my vehicle following a product safety recall notice from Vauxhall on the 19th of May 2026 saying the Body Control Module Software needed updating and the operation is essential.After making the booking, I received both the confirmation (see forwarded message below) and reminder emails ahead of the appointment. However, when I arrived at Lookers Chester today, I was informed that the booking could not be found due to issues related to a new booking system.I was unable to have the essential operation carried out as planned and instead had to call the number given by the staff at Lookers to rebook for a much later date on the 10th of June at 9am at the same place. This was inconvenient as I had specifically arranged my time around the appointment today, and had reasonably assumed the booking was still in place. I am now worried this new booking also might possibly not make it on to the system like the booking I had today.I understand system changes can be difficult, and I also appreciated that the staff I spoke with at Lookers Chester helped me however they could by double checking on the system and reviewing the reminder email I had received. However, the situation could have been handled better, especially given the fact that reminder communications were sent despite the booking apparently no longer existing in the system. Also, this was marked as an essential operation by Vauxhall and I am now facing unnecessary delays to getting this resolved.Please, I would appreciate if you could review the situation and consider what steps can be taken to prevent similar issues affecting others in the future.Thank you in advance, and I look forward to your response.Kind regards,Irfan Rais

I purchased a 2024 Vauxhall Astra from you less than six months ago. The windscreen washer system developed a fluid leak shortly after purchase, requiring a repair visit, which I waited approximately two months for.At the appointment, communication was poor throughout. I received little to no updates during the day and was still waiting past the agreed collection time when I arrived. I was then told the front washers had been fixed, but the fault has since recurred.On 26th May, I refilled the reservoir and within 20 minutes observed fluid visibly dripping from the front of the vehicle and photographed the exact location. The fact that I, with no mechanical training, identified and documented this within minutes raises serious concerns about whether the system was properly inspected during the first visit. I have separately emailed with these photographs attached (to happytohelp@lookers.co.uk: I was told these messages would be directed to you).I have a follow-up appointment booked for 10th June 2026. I am submitting this complaint to ensure the issue is formally logged and that this appointment results in a thorough diagnosis and permanent fix.

Lookers302 Sealand RoadCHESTERCH1 4LQ20 May 2026COMPLAINT: Re Vauxhall Corsa DE71KUADear Sir/MadamI am raising a formal complaint regarding the Vauxhall Corsa we purchased on 31 January 2026, supplied with a one-year Platinum Plus warranty.On 6 May 2026 we noticed oil patches on the driveway coming from the vehicle. This fault has arisen within six months of purchase. We are therefore raising this under the Consumer Rights Act 2015, not only under the warranty.We were originally told at the point of sale that warranty work could be carried out at our nearest VAT-registered garage. However, when I contacted Lookers, I was then told the car had to return to Lookers Chester. A provisional booking for 13 May was discussed, but we later discovered it had not been booked. We have now been told the earliest date is 18 June 2026.This is not acceptable. The vehicle appears to have an oil leak, and I rely on it daily as I am the sole carer for my elderly father, who has Alzheimer’s. Continuing to use the vehicle may cause further damage, and travelling around 35 miles to Chester with a suspected oil leak is also a concern.Under the Consumer Rights Act 2015, any repair must be carried out within a reasonable time and without significant inconvenience. A delay until 18 June is not reasonable in the circumstances.We require Lookers to confirm, within 48 hours, one of the following:1. An urgent inspection and repair date with an immediate courtesy car; or2. Written authorisation for the vehicle to be inspected and repaired at a local VAT-registered garage, with the cost covered by Lookers/warranty; or3. Collection/recovery of the vehicle to Lookers at your cost, with a courtesy car provided from the date of collection.Please also confirm whether Lookers authorises continued use of the vehicle until 18 June, and whether any engine damage caused by continued use during this delay will remain Lookers’ responsibility.We also note that service paperwork supplied with the vehicle refers to a previous oil leak around the engine area, and we have identified a front bumper dent visible in images from the time of purchase. We require Lookers to investigate whether these matters were known prior to sale and whether the vehicle was accurately described to us.If this is not resolved promptly, we will escalate the matter to the credit card provider under Section 75, The Motor Ombudsman if applicable, Citizens Advice/Trading Standards, and any relevant warranty complaints process.Yours faithfully,Deborah Jones

Paid £100 deposit to have first refusal on a second hand car, issues with the radio was not being addressed/resolved within a reasonable period, therefore asked for our deposit back, waited for 3-5 working days, then was told 7 working days, this has now also passed, still not received our deposit back. The way that this has been dealt with is not acceptable at all.

They really listened and understood my needs

please see attachments for customer scanned letter

I bought a Vauxhall mokka from. Hester lookers which is not fit to drive