I bought a car from lookers chester

Seen a car I liked on website. Had response straight away

This vehicle is constantly getting battery drainage issues. When purchasing the vehicle (my first electric car) I was very concerned about the battery and charging, this was why I purchased the RAC warranty sold to me by yourselves. Upon checking the RAC warranty i found out it did not cover batteries? Why would I buy a warranty on an electric car that did not cover batteries? I have had to pay to replace the 12V battery myself even though the drainage is a direct result of a different vehicle fault NOT the battery itself. It's now been just two months since the repair and the vehicle is back in with yet another battery drainage fault. The car is non stop trouble, It's difficult to charge - I am constantly left stuck at services unable to charge it. This vehicle is not fit and I am constantly anxious about when the next problem will occur. I've checked my finance to see if I can get rid of this and get a new one but to my astonishment there is £5K gap in what it's 'worth' and what I owe - how can that be?, I really feel ripped off. I will be contacting ombudsman regarding the selling of the RAC warranty.

I purchased vehicle DE71KUA on 31 January 2026. I've recently found it has an oil leak, I contacted Lookers to report it via Chris Warren's email. When I spoke with him to confirm how we go about booking the car in for repair at our local garage under the warranty he said he'd misinformed us and we needed to take it back to Lookers Chester. Then he put me through to servicing, I spoke with Lynne who said she'd provisionally book the car in for 13th May but would phone me back to confirm time etc. She didn't phone me back so I called Lookers again on 7th May only to find the car hadn't been booked in at all!I have several concerns to be addressed:1. We took out the warranty specifically because Chris said we could use our local Vat registered garage, as we live 35 miles away, therefore Chester is not convenient.2. I was told there would be no courtesy car therefore, I would be stranded in Chester for the duration of the car being in the garage3. The car has an oil leak and I am not confident in driving it for 35 miles.4. I need the car daily as I am the sole carer for my 85 year old father and to collect my grandson from school and cannot wait in Chester all day.Please confirm, in writing, that we can use our local garage (as we were initially told) to repair the oil leak and that all costs will be met by Lookers without affecting our statutory rights or validity of warranty.Furthermore, when putting down cardboard to monitor the leak I have noticed damage to the bumper beneath the number plate, which is exposing the bare metal. As it was sold in this condition please advise about arranging for the repair of the damaged bodywork at your cost.I look forward to hearing from you within 5 days.RegardsDeborah Jones.

Salesman wasn't v enthusiastic, didn't seem knowledgeable enough about the models.

I purchased my car from Lookers on 16th October 2024. I had to take the car for a replacement battery on 16th December and was told I had one tyre that needed replacing immediately and the other 3 were advised (which I personally think is disgraceful for a car I purchased 2 months earlier). I haven’t replaced the tyres as I haven’t had the funds to do so.On 17th April I broke down and was recovered by the RAC and told my timing belt needed replacing. I booked my car in with Lookers again but had to wait 10 days for an appointment. The car was booked in last Tuesday, 28th for 8.15am and I received my diagnostic report at 4.30pm when I called the service number and asked what happened next as I am paying for an extended warranty on the car. I was told they would have to check to see if the work required was covered. I waited until Friday 1st and called back, the service team still didn’t have an answer for me and I was told I would be contacted by the end of the day. I wasn’t!I have called again today, 6th, and was told the report still needed to go to the warranty company! I asked why this still hadn’t been done and was told there where people in front of me that needed dealing with first, she would try her best and would contact me at the end of the day. I’ve heard nothing again!I’ve now been without my car for 19 days. I am a single mother that works full time and I need a car. I’ve had to borrow a car that was off road, so I’ve had to tax and insure it, this is money I don’t have, money that could have gone to replacing the now 4 tyres that need replacing!I went to a respectable garage to purchase a car and took out extra warranty so I wouldn’t be in this position.I’m not a complainer but feel I am being treated unfairly by the service team and I’ve been sold a car that wasn’t fully serviced before I purchased it.

💯 from going in and looking at cars found the perfect car.Car sales Greg was so helpful and loads patience made me feel reassured

V good overall. Did not view car due to cig burn on drivers seat but great follow up from sales exec

Dear LookersI am writing to formally express my disappointment regarding the Vauxhall Mokka I purchased from your Chester branch on 20th February. While the pre-sale communication was excellent, the post-sale experience has been unacceptable.Upon collection, it was evident the vehicle had not been valeted. The interior, including the ceiling, was covered in dog hair and dirt. Furthermore, despite paying extra for upholstery protection, it is clear this was not applied given the state of the seats.More concerning are the mechanical and electronic faults that have surfaced the oil gauge fluctuates significantly, and I have received a "Critical Oil Level" warning and also the fuel range readings are inconsistent (e.g., jumping from 191 to 211 miles during a journey).I previously raised these points with Andrew Kelly, who promised to arrange a full service, a professional valet, and the application of the upholstery protection. However, after a couple of emails chasing this up I have received no follow-up, and I now feel my concerns are being ignored.Best regards,Amy Hultum

Was 7/10 service dident get service history which is being posted and once bk at St.helens had too take the car lookers low pressure in tyre and had too pay £25 too fuel the car wtf