Lookers Vauxhall Chester did brilliantly as usual,all of the staff are wonderful especially Diane Jones.Very pleased with my new vehicle and cannot fault anything.I am replying on my new tablet as the old one had a mind of its own ! So this is my reply to your customer feedback, not probably what you got before as that was an old draft during lockdown,when the staff had to put up with an awful lot but never complained once.I hope that makes sense, Thank you all kind regards Jen xxx

Very well as usual ,thanks to Diane Jones, all staff great especially Diane, so no complaints just praise

Please note, this complaint isn't specific to the Chester Garage, but I have to pick one from your list!I am writing to raise a formal complaint regarding what I believe to be a misleading advertised offer for a Vauxhall Frontera Electric Estate under a Personal Contract Hire agreement.On Friday 30 January 2026, I received a promotional SMS from Lookers advertising an enhanced offer on the Vauxhall Frontera, linking directly to a page on your website which advertised the following:• Vauxhall Frontera Electric Estate• £120 per month (PCH)• £1,440 initial rental• 24-month term• 5,000 miles per annumFollowing receipt of this message, I contacted Lookers Chester on the same day and spoke with a representative named Chris. During that conversation, Chris advised he would look into the offer and call me back. Unfortunately, no return call was received.On Saturday 31 January, I then contacted every Lookers dealership listed on the same deals page in an attempt to progress the advertised offer. None of the dealerships contacted were able to honour the advertised deal, nor were they able to explain how the offer could be obtained. In each case, I was advised that the deal was either unavailable, incorrect, or not recognised by the dealership.At no point was I offered the advertised terms, despite the promotion being active, clearly priced, and directly linked from an official Lookers SMS and website listing.Given the above, I am concerned that this promotion may constitute a misleading commercial practice. The offer appears to have been used to encourage customer contact without any genuine availability or willingness to supply the vehicle on the stated terms. This is consistent with what is commonly referred to as a “bait” offer.I draw your attention to consumer protection obligations under the Consumer Protection from Unfair Trading Regulations 2008, as referenced by Which? guidance on misleading sales and special offers. I believe the circumstances warrant investigation and a formal response.I would therefore ask that you:Confirm whether the advertised offer was genuinely available at the time of promotionExplain why no Lookers dealership was able to honour the advertised termsAdvise what steps you will take to remedy this situationConfirm how you will prevent similar occurrences in futurePlease treat this email as a formal complaint. I would appreciate a written response within 14 days. Should this matter remain unresolved, I will consider escalating it to Trading Standards, supported by the promotional SMS, website screenshots, and call records.I look forward to your response.Yours faithfully,Matt

deposit £250 2 weeks ago and the vehicle has gone through prep and is no longer viable. Cust called up and was advised the money would be in the account 30.01. however no money is back there.

Very helpful

Salesman was 15 minutes late for work therefore all very rushed and he was unawares why we weee there

Car was booked in on the online tyres portal. Twice I was contacted to confirm type of tyre and sizeUpon arrival at 1pm I was told tech was ready to begin and confirmed front left was to be changed90 mins later the service advisor came over to me to again confirm it was front left and that the technician had now finished their lunch so would begin75 mins later I asked for an update as I was getting worried something was wrong. Coincidentally it had just finished being worked on and was good to go...NB the sockets are the office setup were not working so rather than working off-site I've had to book a half day off to sit in a dirty showroom.Utterly horrendous experience.

Please can me & my partner come down on monday the 26th at any time as i want either the New Astra or A Corsa with No Advance Payment. All I want is it to have Heated Frint Seats as we've been accepted on the mobility scheme form and have all Kirks details & a my Driving Licence Number & it came back for them to tell us all we need to do is find a Dealership n get the vehicle you want. So can you please let me no as 7soon as possible please? Thankyou Lisa Tinson

Wasnt going to give a review. Worked for lookers for 30 years in the sales dept. Sent an enquiry ref a peugeot 108 that was in stock. Got a reply ref test drives etc. I mentioned we werent local so it would be a distance sale. Didnt receive a reply so sent another request but no reply to say if the car was available or sold.

I am writing to formally complain about the excessive and unacceptable delay in repairing my vehicle, registration number BP22EZJ, and to formally reject the vehicle under my statutory rights as set out in the Consumer Rights Act 2015.I purchased the vehicle from Lookers Vauxhall in Chester on 11 September 2025. On 23 October, a fault relating to the gearbox first appeared. This fault was diagnosed by you on 12 November, at which point I was advised that confirmation was required to establish whether the repair would be covered under the warranty, and that parts would need to be ordered.On 24 November, the fault warning light reappeared. The RAC attended, recalibrated the settings, and confirmed that the vehicle was safe to drive to your garage for repair. You received the vehicle on 25 November and it has remained in your possession ever since. As of today, this represents a period of approximately eight weeks without a completed repair.Throughout this time, I have had to repeatedly chase for progress updates and have been provided with inconsistent explanations, including parts being on order, lack of technician availability, the need for a senior technician, a failed road test, stripping of the gearbox, difficulty inputting data into systems, and awaiting updates from the workshop. Despite this, no clear or reliable timescale for repair has been provided.In addition, further faults appear to have arisen during attempts to repair the original issue. As a result, I have lost confidence in the vehicle’s reliability, particularly in relation to its safety and overall condition.Under the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and as described. Where a fault arises, the trader is permitted one opportunity to repair the vehicle within a reasonable time and without significant inconvenience to the consumer. In this case, the repair has not been completed within a reasonable time and has caused significant inconvenience.I am therefore exercising my final right to reject the vehicle under the Consumer Rights Act 2015 and formally request a full refund of all monies paid. I require that you retain possession of the vehicle and confirm arrangements for reimbursement without further delay.Please treat this correspondence as a formal complaint. I expect written confirmation of your intentions to resolve this matter promptly.