This has nothing to do with cars, I work at McDonald’s and two of your employees in a Volkswagen came in at 7:35 this morning. Their order was wrong taken by another colleague of mine and I was fixing it happily it’s my job and mistakes happen I get that, my manager helped me when the man in the passenger seat was getting aggressive with me over a muffin. Teach your employees basic human respect and maybe do a training course or two on kindness and how to speak to people. There was no need to speak to me the way he did which I did point out to him I will not be spoken to that way this early in the fucking morning. Get a grip and grow up you grown ass man.

Dear Sir/Madam, Lookers VauxhallI am writing to formally raise a complaint regarding the handling of a warranty claim for my vehicle, which has been ongoing since October 2025 and remains unresolved.I purchased the vehicle on 10th Julne 2025 along with an extended warranty policy.The vehicle is a 7-seater, specifically required to accommodate my 7-person family, and is financed at a cost of £286 per month.In October 2025, the vehicle developed a serious fault, causing it to judder during acceleration. The supplying garage diagnosed the issue as a faulty torque converter and submitted a claim to the warranty company for repair under the extended warranty. While this was eventually approved, there was a significant delay before the repair could be completed.Following the replacement of the torque converter, a further issue arose during testing, with the engine management light activating. A subsequent diagnostic concluded that the vehicle now requires a full automatic gearbox replacement. Since this point, there has been extensive and ongoing delay in progressing the claim, with repeated back-and-forth between yourselves and the warranty company.In February 2026, the warranty company requested permission to have the vehicle transferred to a gearbox specialist. We provided immediate consent; however, the vehicle was not collected for a further three weeks. Since then, we have received no clear updates or timescales, and communication has been extremely limited and unclear.The vehicle has now been out of our possession for almost six months, which is wholly unacceptable. During this time, we have been reliant on courtesy vehicles arranged via the garage. We are now on our fourth courtesy car, all of which have been 5-seaters and entirely unsuitable for our family’s needs.As a direct result of the prolonged delays and lack of resolution, we have:• Incurred additional expenses due to increased travel and reliance on public transport• Been unable to visit family in the Midlands over holiday periods• Experienced significant disruption, inconvenience, and stress• Faced particular difficulty due to the unsuitable vehicles providedAdditionally, the ongoing uncertainty and repeated changes in vehicle have been especially distressing for our 3-year-old son, who is on the autistic spectrum and struggles with changes in routine.Given the length of time this claim has been ongoing, the lack of effective communication, and the impact this situation has had on our family, I consider the handling of this matter to be unacceptable.I therefore request the following:1. An immediate and clear update on the current status of the claim and vehicle2. A definitive timeline for resolution of the issue3. An explanation for the delays experienced throughout this process4. Consideration of compensation for the financial losses, inconvenience, and distress causedPlease treat this as a formal complaint. If this matter is not resolved satisfactorily, I will have no hesitation in escalating the complaint further.I request a full written response within 14 days of this letter.Yours faithfully,Robert Alexander40 Lyme Grove Buckley CH7 2AD07740199765robertalexander1986@gmail.com

I'm trying to book my car (Grandland X - DV68 JRZ) in for an urgent recall after spending over £1000 on repairs only 6 weeks ago. The dashboard message reads 'Emissions fault: Impossible to start in 200 miles'. The earliest appt is the end of of May but I need the car for work. I have tried phoning and sent a few emails but no response.

I have a vauxhall grandland on mobility with vauxhall chester, it has been booked in tomorrow, 8/04/26 for a recall and to investigate a noise from the rear of the car, yesterday, i had an email to book the car in, i had requested a courtesy vehicle, however, when reading the booking form it stated a £25 fee was applicable as discussed at time of booking my car in for repair, this was never discussed at time of booking, i spoke to my neighbour who i recommended to vauxhall chester and has an electric vehicle which has been in for repair 3 times, and when taken in has always been given a coutesy vehicle and has NEVER been charged a fee, even having in one instance, having a ciurtesy vehicle over a week.I phoned vauxhall chester yesterday to clarify and was told by a lady they always charge a fee, i cancelled the courtesy car as i feel im being lied to.I have a mobility vehicle because i am disabled, i pay my full pip allowance for this vehicle, the vehicle is being recalled for a fault that is not of my doing, whilst my car is with vauxhall chester i have no means of transport, this is not what i envisaged when starting mobility, i would like clarification today please.

Came to view car and part exchange current car and got a very good deal.

Been motability for over 12years cars have been service next to none at CHESTER 👍😎

Andy was very helpful and I am very pleased with my purchase thanks to everyone

My car was booked in for 8.45am this morning for its MOT I dropped it off at 8am and had arranged to pick it up by 5pm. I received a call at 16.16 to say the MOT had not been completed and I couldn’t have my car back. I was told this was because it was the end of the month and they are really busy.I have two small children and I need my car for work, the children, emergencies and arranged appointments. This is completely unacceptable and not the first time we have had issues with this branch. I would like escalating as I don’t think the importance of this issue was taken seriously.

Not impressed at all took 3 weeks to eventually get a price for an oil and filter change also went in for steering wheel alignment only to be told a tyre was over inflated it's slightly better but in my opinion li hasn't cured the problemRegards Mr G M Hines

I reported a fault with my vehicle, the passager mirror. They said its just came off the track and put it back on. The next time i used my car it stopped working. This was while i was under warranty. I reported it again and because i was out of warranty, they said its been damaged after they fixed it and showed me a picture of a massive graze on the side, which isn't even on there, so I really dont no where that picture was taken. Three times I reported this issue and now I have to pay. Im not happy. I dont feel like I should have to pay. I have had nothing but problems with this car. Im happy to take this to trading standards and ever further if necessary.