This vehicle is constantly getting battery drainage issues. When purchasing the vehicle (my first electric car) I was very concerned about the battery and charging, this was why I purchased the RAC warranty sold to me by yourselves. Upon checking the RAC warranty i found out it did not cover batteries? Why would I buy a warranty on an electric car that did not cover batteries? I have had to pay to replace the 12V battery myself even though the drainage is a direct result of a different vehicle fault NOT the battery itself. It's now been just two months since the repair and the vehicle is back in with yet another battery drainage fault. The car is non stop trouble, It's difficult to charge - I am constantly left stuck at services unable to charge it. This vehicle is not fit and I am constantly anxious about when the next problem will occur. I've checked my finance to see if I can get rid of this and get a new one but to my astonishment there is £5K gap in what it's 'worth' and what I owe - how can that be?, I really feel ripped off. I will be contacting ombudsman regarding the selling of the RAC warranty.

I purchased vehicle DE71KUA on 31 January 2026. I've recently found it has an oil leak, I contacted Lookers to report it via Chris Warren's email. When I spoke with him to confirm how we go about booking the car in for repair at our local garage under the warranty he said he'd misinformed us and we needed to take it back to Lookers Chester. Then he put me through to servicing, I spoke with Lynne who said she'd provisionally book the car in for 13th May but would phone me back to confirm time etc. She didn't phone me back so I called Lookers again on 7th May only to find the car hadn't been booked in at all!I have several concerns to be addressed:1. We took out the warranty specifically because Chris said we could use our local Vat registered garage, as we live 35 miles away, therefore Chester is not convenient.2. I was told there would be no courtesy car therefore, I would be stranded in Chester for the duration of the car being in the garage3. The car has an oil leak and I am not confident in driving it for 35 miles.4. I need the car daily as I am the sole carer for my 85 year old father and to collect my grandson from school and cannot wait in Chester all day.Please confirm, in writing, that we can use our local garage (as we were initially told) to repair the oil leak and that all costs will be met by Lookers without affecting our statutory rights or validity of warranty.Furthermore, when putting down cardboard to monitor the leak I have noticed damage to the bumper beneath the number plate, which is exposing the bare metal. As it was sold in this condition please advise about arranging for the repair of the damaged bodywork at your cost.I look forward to hearing from you within 5 days.RegardsDeborah Jones.

Salesman wasn't v enthusiastic, didn't seem knowledgeable enough about the models.

I purchased my car from Lookers on 16th October 2024. I had to take the car for a replacement battery on 16th December and was told I had one tyre that needed replacing immediately and the other 3 were advised (which I personally think is disgraceful for a car I purchased 2 months earlier). I haven’t replaced the tyres as I haven’t had the funds to do so.On 17th April I broke down and was recovered by the RAC and told my timing belt needed replacing. I booked my car in with Lookers again but had to wait 10 days for an appointment. The car was booked in last Tuesday, 28th for 8.15am and I received my diagnostic report at 4.30pm when I called the service number and asked what happened next as I am paying for an extended warranty on the car. I was told they would have to check to see if the work required was covered. I waited until Friday 1st and called back, the service team still didn’t have an answer for me and I was told I would be contacted by the end of the day. I wasn’t!I have called again today, 6th, and was told the report still needed to go to the warranty company! I asked why this still hadn’t been done and was told there where people in front of me that needed dealing with first, she would try her best and would contact me at the end of the day. I’ve heard nothing again!I’ve now been without my car for 19 days. I am a single mother that works full time and I need a car. I’ve had to borrow a car that was off road, so I’ve had to tax and insure it, this is money I don’t have, money that could have gone to replacing the now 4 tyres that need replacing!I went to a respectable garage to purchase a car and took out extra warranty so I wouldn’t be in this position.I’m not a complainer but feel I am being treated unfairly by the service team and I’ve been sold a car that wasn’t fully serviced before I purchased it.

💯 from going in and looking at cars found the perfect car.Car sales Greg was so helpful and loads patience made me feel reassured

V good overall. Did not view car due to cig burn on drivers seat but great follow up from sales exec

Dear LookersI am writing to formally express my disappointment regarding the Vauxhall Mokka I purchased from your Chester branch on 20th February. While the pre-sale communication was excellent, the post-sale experience has been unacceptable.Upon collection, it was evident the vehicle had not been valeted. The interior, including the ceiling, was covered in dog hair and dirt. Furthermore, despite paying extra for upholstery protection, it is clear this was not applied given the state of the seats.More concerning are the mechanical and electronic faults that have surfaced the oil gauge fluctuates significantly, and I have received a "Critical Oil Level" warning and also the fuel range readings are inconsistent (e.g., jumping from 191 to 211 miles during a journey).I previously raised these points with Andrew Kelly, who promised to arrange a full service, a professional valet, and the application of the upholstery protection. However, after a couple of emails chasing this up I have received no follow-up, and I now feel my concerns are being ignored.Best regards,Amy Hultum

Was 7/10 service dident get service history which is being posted and once bk at St.helens had too take the car lookers low pressure in tyre and had too pay £25 too fuel the car wtf

This has nothing to do with cars, I work at McDonald’s and two of your employees in a Volkswagen came in at 7:35 this morning. Their order was wrong taken by another colleague of mine and I was fixing it happily it’s my job and mistakes happen I get that, my manager helped me when the man in the passenger seat was getting aggressive with me over a muffin. Teach your employees basic human respect and maybe do a training course or two on kindness and how to speak to people. There was no need to speak to me the way he did which I did point out to him I will not be spoken to that way this early in the fucking morning. Get a grip and grow up you grown ass man.

Dear Sir/Madam, Lookers VauxhallI am writing to formally raise a complaint regarding the handling of a warranty claim for my vehicle, which has been ongoing since October 2025 and remains unresolved.I purchased the vehicle on 10th Julne 2025 along with an extended warranty policy.The vehicle is a 7-seater, specifically required to accommodate my 7-person family, and is financed at a cost of £286 per month.In October 2025, the vehicle developed a serious fault, causing it to judder during acceleration. The supplying garage diagnosed the issue as a faulty torque converter and submitted a claim to the warranty company for repair under the extended warranty. While this was eventually approved, there was a significant delay before the repair could be completed.Following the replacement of the torque converter, a further issue arose during testing, with the engine management light activating. A subsequent diagnostic concluded that the vehicle now requires a full automatic gearbox replacement. Since this point, there has been extensive and ongoing delay in progressing the claim, with repeated back-and-forth between yourselves and the warranty company.In February 2026, the warranty company requested permission to have the vehicle transferred to a gearbox specialist. We provided immediate consent; however, the vehicle was not collected for a further three weeks. Since then, we have received no clear updates or timescales, and communication has been extremely limited and unclear.The vehicle has now been out of our possession for almost six months, which is wholly unacceptable. During this time, we have been reliant on courtesy vehicles arranged via the garage. We are now on our fourth courtesy car, all of which have been 5-seaters and entirely unsuitable for our family’s needs.As a direct result of the prolonged delays and lack of resolution, we have:• Incurred additional expenses due to increased travel and reliance on public transport• Been unable to visit family in the Midlands over holiday periods• Experienced significant disruption, inconvenience, and stress• Faced particular difficulty due to the unsuitable vehicles providedAdditionally, the ongoing uncertainty and repeated changes in vehicle have been especially distressing for our 3-year-old son, who is on the autistic spectrum and struggles with changes in routine.Given the length of time this claim has been ongoing, the lack of effective communication, and the impact this situation has had on our family, I consider the handling of this matter to be unacceptable.I therefore request the following:1. An immediate and clear update on the current status of the claim and vehicle2. A definitive timeline for resolution of the issue3. An explanation for the delays experienced throughout this process4. Consideration of compensation for the financial losses, inconvenience, and distress causedPlease treat this as a formal complaint. If this matter is not resolved satisfactorily, I will have no hesitation in escalating the complaint further.I request a full written response within 14 days of this letter.Yours faithfully,Robert Alexander40 Lyme Grove Buckley CH7 2AD07740199765robertalexander1986@gmail.com