Having had various Vauxhall cars for over 50 years and of course numerous service sthis time the experience was very good withattention to every need from the pleasant receptionist to the workshop staff. Well done all of you good ambassadors for the vauxhall mark .👍Have a wonderful Christmas .Best regardsGeorge Peters

I would like to raise a complaint due to the sheer volume of emails and calls received asking for feedback since my visit to Vauxhall Lookers. I have received 4 emails from the aftersales manager within 3 days. 3 calls and also a text.This is too much and it is making me feel that I am being pressured into completing a feedback survey.I emailed to express my dissatisfaction and asked to raise a complaint and was asked to go onto the website rather than being provided with a link. Luckily, very easy to find.

After having the car purchased from Lookers Vauxhall Chester for a couple of weeks I noticed there was a stone chip on the bottom black strip of the windscreen. This wasn't noticed initially because of where it was. I noticed it because it had gotten worse. I reported this to the dealership and was told I could get it repaired for as little as £50. I have looked into getting it repaired however because of where the chip is it cannot be repaired and the only option is for the windscreen to be replaced costing a further £600-£700, after spending £11,150 on the car. I purchased a new car to not have any worry or stress and now I'm having to deal with this. I also thought that purchasing a car from Lookers Vauxhall would be a good choice and give me peace of mind but clearly I was wrong. Can this be resolved as soon as possible please.

Dear Sirs.I am sending this email in a hope to escalate matters and show my attempts to rectify the situation with Lookers of Chester that have continually proved unsuccessful. I will provide below a timeline of events to show my efforts.10/11/25- letter issued second class in respect of the above recall.17/11/25- car booked in for 28/11/25 for the day to have test undertaken28/11/25 - Sound test undertaken and failed, parts were on order but may be some weeks. Advised unsafe to drive car, and so had to sign disclaimer to drive it home. No courtesy car was available. I also telephoned the customer assistance number 08009179285 who were unable to help but advised the technical team would call me on Monday 1st December- no return call was received.1/12/25 - Called above customer assistance number again and asked for technical team to return call-they advised it would be over the next two days- no return call was ever received. I also called the Parts team of Lookers in Ellesmere Port who advised the company had 91 of these items on order and no ETA on delivery. Parts number quoted as 6503180880. Later same day visited Lookers Chester and asked if they had update on part order-they did not and had all 8 courtesy cars out until the New Year. They advised they would not pay for a car rental instead.3/12/25 - received telephone message that the part was still on order with no update.8/12/25- telephone to Lookers Chester and no further update on the order nor any available courtesy car.9/12/25 - Visit in person to Lookers Chester, and no change in situation re order on parts, no ETA, no courtesy car and wont pay for rental vehicle. They will contact me when part is available.I hope you can see that I have made every effort to try and rectify this situation, and given the timelines so close the Christmas, when we have a holiday booked in the Lake District, is causing me a tremendous amount of stress and anxiety. In short a safety recall that has a proven fault should not inconvenience me in respect of time or money from being able to conduct my every day life. I feel that Vauxhall and Lookers have fallen short of their duty towards me.From the Motor Ombudsman I understand I must await 8 weeks from commencement of this timeline before I can escalate to them . In the interim I would ask for the direct email and telephone number of Christopher Woolsey in whose name the recall letter was issued.I await your advices on how this situation may be rectified asap.Yours faithfullyMatthew Russell07864 520689

Great response by ASH, good video and immediate action👍

Good customer service. Unfortunately I was unable to visit the garage due to having work done on my house roof due to storm damage. Having bought my last 2 cars from lookers I have been very pleased with the service.

On Saturday 29 of November just after midday I visited lookers Vauxhall Chester service departmentOn the door it they were open until one pm the service department was closed everyoneHad gone home. Today Monday 01/12/2025 no one was answering the phoneI only wanted a price for an insignia service so I will try Stoneacre in WrexhamOr dickens in mold were I hope the customer service is better

Purchased a car in Nov 2023, 1 month warranty. kept upto date with service and tyres and everything. The service was £500 last year and I was told I could take it elsewhere. This year service cust £219 spoke to someone in connection with the wetbelt she was advised the mileage is no where near. The cust was advised that the wetbelt would be done on warranty. Cust needed all the info from the previous garage, they wouldnt except the invoice as mileage is spelt incorrectly. The cust then had to go back and get another invoice and now theye wont change the belt as it is something to do with the filter. Manager today has spoke to the cust and they would give 20% off the bill and thats all they can do.

Had the cars I was looking for timing not quite right at the moment

Ash Bhullar, the guy we spoke with was very professional and helpful