Bought the car in good faith got it home and there is mould in the gap between the boot and the roof also mould in the indicator covers on both sides of the vehicle,I've made this complaint a month ago and no one responses,so I've been in touch with cab,so can you email me your head offices email address please,if not I will take legal advice,regards

I made the effort to actually come into branch. I then had to chase up the next week, I had one reply with a proposal, I responded and then didn't hear anything back. The lady I was dealing with was very friendly. I am just not sure she wanted my business.

There is green mould in between the boot and the roof also in both indicators on the side of the vehicle,think the service from the garage for not getting back in touch is awful,had the money for the car and the after service is non existence,I will take this further if I don't get any help

Re: Request for Reimbursement – Brake Replacement CostsVehicle: DN71WME | Purchase Date: April 2025I am writing to formally raise a complaint regarding the condition of the brakes on my recently purchased Vauxhall Corsa from Lookers Vauxhall Chester. Within just six months of purchasing the vehicle, I was advised by an independent mechanic that the brake discs and pads were heavily worn, rusted, and in such poor condition that they required immediate replacement. This inspection revealed clear signs of damage, rust and wear that should have been identified during your Pre‑Delivery Inspection prior to sale, and therefore replaced.Given the short period since my purchase, it is evident that the brake condition did not deteriorate solely through normal use (I have done a few thousand miles only in this time). As such, the issue surely existed at the time of sale, and that the car was therefore not of satisfactory quality or as described, contravening the Consumer Rights Act 2015.To ensure the vehicle was safe to drive, I had to immediately replace the front brake discs and pads on 14 Nov 25, at a total cost of £252. I did call Vauxhall to discuss this but was told they couldn't help and brakes were unlikely to be under warranty and it would cost £175 just to do a diagnostics check (this is before any works was done). At this stage, I was unaware that the brakes were faulty / in a poor state and therefore took the vehicle elsewhere.I am therefore requesting a full reimbursement for the brakes given this should have been picked up on the PDI.I have copies of the repair invoice and mechanic’s photos for your reference. I would appreciate a written response within 14 days with the PDI done on the vehicle and confirming that the refund will be processed. Should I not receive a satisfactory response, I will consider referring the matter to the Motor Ombudsman or seeking further advice from Trading Standards.Thank you for your prompt attention to this matter. I look forward to your response.

Dear Chief Executive’s Office,I am writing to formally escalate my ongoing complaint regarding my Vauxhall Grandland X (Registration: YO19 OEN), purchased from Lookers Vauxhall Chester in February 2024 under a PCP agreement with Redline Finance.Despite months of communication with both the Sales and Service teams at Lookers Chester, and numerous repair visits, the car continues to experience recurring oil-related faults. In addition to this, I have faced repeated delays, poor communication, and a lack of follow-up on my written complaints. The most recent fault occurred again in November 2025, and I have yet to receive any meaningful update or assistance from the dealership.Given the lack of resolution, I have now escalated my complaint to Redline Finance, as the legal owner of the vehicle under the PCP agreement, and have informed them that if the matter remains unresolved, I will be referring my case to The Motor Ombudsman, and the Financial Ombudsman service.I am disappointed that it has reached this stage, as I had hoped Lookers would take ownership of the ongoing issues and the poor level of service I have experienced. I am therefore requesting that your office review this case and ensure that it receives the urgent attention it warrants.I have attached a full chronology of the issues and complaints for reference.Please acknowledge receipt of this email and provide a full written response within 7 working days.Kind Regards,Stefanie Cook

HelloAs requested, I am writing about our experience collecting our new Astra on Sunday 2/11/25 from Lookers, Chester. This day had been suggested by Andy Kelly (Sales Consultant) because we were unable to collect on the previous day.Chris Warren (Sales Consultant) who we had been dealing with, was absent that day due to illness, and so we dealt with Andy Kelly.Our new Astra DF75GYY, was outside and clearly very dirty, so we asked if it could be properly valeted before we took it. We were told that this was not possible because a lot of members of staff were off sick.Andy gave the car a quick wipe down but was clearly not happy about having to do this, and he was quite curt with us throughout the remainder of the handover.On the day, Nathan Saunders (a sales manager based at Lookers, Stockport), had come to help because of the staff shortages. He apologised to us for the dirty car, and said that Lookers would cover the cost of us getting the car valeted up to £100 and also pay for a full tank of petrol. I e-mailed Nathan the following morning to request a confirmation of this, but I have not received a reply to date.This is the ninth car that we have bought from this dealership over the years, but the first brand new, ex-factory one.Following our experience on that day, I would now highly unlikely to use this dealership again.Diane (surname unknown), who spent a good deal of time patiently showing us how to operate the car, should be excluded from any criticism.Myra & Len Ellis

Dear Lookers Chester Team,I recently purchased a Vauxhall Corsa 1.4 (75) SE 5dr Hatchback, registration DN17 LBL, from your dealership on 08/08/2025.Unfortunately, the clutch has recently stopped working properly, and the vehicle is currently unfit to drive. I have arranged for it to be inspected at your sister site, Lookers Ellesmere Port, this Friday, as I was informed by the repairs team that it wasn’t possible to be done in Chester.The customer service team at the Ellesmere Port branch has verbally confirmed that the 90-day promise will cover both the inspection and any necessary repairs given that it’s occurred during the 90 day period. However, they advised me to contact the Chester branch — where I purchased the car — for written confirmation.As informed by the team in Ellesmere Port described- the promise acts as a warranty, covering the cost of any required service or repairs within the 90-day period.I would appreciate receiving this written confirmation as soon as possible to provide peace of mind ahead of Friday’s appointment.I have tried to reach the Chester office by phone several times without success, so a written reply to this email would be greatly appreciated.Kind regards,Tore Jordan-Wright.

Bought a used car from you 8 days ago and not happy with the valeting of the vehicle,where the boot opens at the top there is all green moss in the top of it and also mould in the indicator covers on both sides of the car,not very good to sell a car in that condition

Hi Karen/Natalie, this complaint has arrived in James’ inbox. Can you please take a look.ThanksDebbieFrom: laura hoyleSent: 31 October 2025 10:10To: james.brearley@lookers.co.ukSubject: Fw: Urgent DS20 VYHExternal Sender: Confirm legitimacy before acting.Good Morning James,I could ask for your support in this?My vehicle has been in the care of Lookers Chester since 16th December 2024, The communication has less than satisfactory across the board.RegardsLaura Hoyle07969021407________________________________________From: laura hoyleSent: 31 October 2025 09:44To: Mark Axon; Philip LeaverSubject: Re: Urgent DS20 VYHGood Morning,I have attempted to contact you this via telephone but you were unavailable, can I please have a response to my request.RegardsLaura________________________________________From: laura hoyleSent: 24 October 2025 16:23To: Mark Axon; Philip LeaverSubject: Urgent DS20 VYHAfternoon Mark,Following our discussion on Tuesday 21st October, I am wondering if you have heard back from Martin in Warranty?Also, can you also confirm, in writing, the status of the vehicle and its history while in the care of Lookers, please include dates as to when the vehicle was worked, orders placed, decisions were made, etc.I look forward to your swift response.Laura

Chris was very helpful and understanding when we were looking to source a new car