Andy was extremely helpful and we would have no problems purchasing from yourselves in the future.We arrived late Sunday afternoon and he was very polite helpful and Informative.

Hi, very pleased with the car, the service that I received from your Christopher Warren, his friendly manner, both directly & via email was spot on, his demonstration, explaining to my daughter, it's her car, was patiently done, including linking her phone to the hands free!Yes, all is good!Many thanks!Paul Smith.

very friendly customer service

I was wondering if someone could assist. We’ve had a lot of trouble with this car since we bought it on the 22nd September. We drove it away on that day, but a week later due to some electrical faults we were noticing it was taken back in for a check over. 3 weeks later after multiple, almost daily calls to establish its whereabouts and issues we received it back yesterday. My wife has just got in the car and the screen is frozen no matter what she does, there is obviously a fundamental problem with the car.We now have a situation where she doesn’t want the car anymore, why would she, its cost us north of £2400 so far and we’ve had it for a week where it hasn’t worked properly, I was wondering, as its always hard to convey these messages over email, if there was anyone in a managerial position that could chat this through with me. No offence to the staff in the showroom but my wife has spent a lot of time on the phone with them over the last 3 weeks and just wants it sorting.I also would like to know if there is a cool off period on the contract before I go and have a look as this car isn’t fit for purpose, we’re now disappointed to find out. Its also worth noting that I appreciate this isn’t a brand new car, but I also don’t think cars with faults should be sold, certainly not for the price it was.I’d welcome a call like I say, could you let me know today please if that is possible.

This relates to Vauxhall Corsa EV Reg DE72 UYUI have had a problem with an intermittent statnav where the TomTom Traffic keeps dropping out for the last couple of years. I have raised calls through the App Help Line and finally in May 25 and they advised that a cable Pt No 36385 should be replaced. Lookers Chester wanted the car for a week in June to do this but at the end of that week you advised me that the cable could not be changed as it was not on the list of approved parts for my car. You were going to check with Vauxhall engineering and let me know. You did not.A couple of weeks ago just before the Warranty expired I had to book it in for another check this time due to an intermittent failure of the central door locking (you stated it was a known intermittent fault and nothing could be done about it - and it should disappear with future models). Not a particularly reassuring answer.I asked about the Navigation issue. You booked the car back in and then said you had completed a full diagnostic, been in contact with Vauxhall engineering passed the information to them and come to the conclusion the fault was down to the subscription. And nothing more could be done.I then raised a call with Vauxhall through the App and have just finished speaking to them. They say they have no record of Lookers Chester passing the diagnostic details to them and they only had notification of a check being carried out after I had picked the car back up. The person I spoke to at Vauxhall maintained that the cable quoted above is the correct one. As the warranty has now expired they say I have to book it in, pay for yet another diagnostic and request the cable be changed and then submit a claim through their ‘good will’ centre.There would seem to a difference between what your service department told me and what Vauxhall have on record.Can you please advise how I can resolve this?This is not the first time I have had an issue with Lookers Chester:When I first picked the car up you were in such a rush to sell it before the end of that month I had to bring the servicing book back as you hadn’t stamped it correctly.Also, around 6 - 8 months after I bought the car I started having problems with charging. The cable would intermittently not lock into the POD point home charger. I had POD point engineers called out three times to check the connector and they reported it as having no faults. Lookers also maintained, after checking, that there was no problem with the cable. Despite similar failures when using other chargers. Eventually, I obtained a new cable and that has worked every time since that date. The obvious conclusion is that the original cable was faulty and you failed to spot it.

purchase a vehicle in Sept 2020. the customer started having problems with the car eating oil half way through the second year of ownership. The cust booked the vehicle in for a second service after topping up the oil as and when and she mentioned it to the service team. They couldn't find anything wrong, but in that second year the customer kept topping up the oil when it went back in for the service they received the same conclusion nothing wrong. 4th service the cust was documenting how much oil and she had used about 10 litres. They were told that there was a problem with the wet belt, advised to come back if the oil light came back on or 620 miles. Cust went back and asked to book in for the wet belt to be done, which would be covered by the warranty. When the cust was booked in, in December, when they went they advised they had put a litre of oil in the vehicle as at no point had they been advised not to put any oil in. They were then told that nothing could be done and would have to restart the 620 miles. Then January the car lost power and the customer called the RAC, the bits were blocking the engine. The wet belt repair was carried out and then the cust would have to go back in 620 miles, however she only got to 400and odd miles and the oil light came back on. They drained the oil and measured it topped it back up and come back 620 miles, March, April time. At this point the customer was advised by the service team they may need a new engine. It then went a further couple of times to have the oil checked. July - August they went back and nothing was done with the vehicle. Cust then went on holiday and it was booked with Quick for for its MOT and it failed for the emissions. Oil in the exhaust. When in 23rd September and the customer was advised they would have to pay for the engine. Cust feels like this has been put back and back until the warranty has ran out.

I appreciate the options you’ve outlined; however, I do not believe that either currently offers a reasonable or satisfactory resolution to my situation.As mentioned previously, the vehicle has developed repeated faults — particularly relating to oil levels — since shortly after purchase, despite multiple visits to your dealership. These ongoing issues, along with other unresolved faults and delays, have left me without reliable transport on a number of occasions and have caused me to lose confidence that further repairs will provide a lasting solution, particularly as my warranty period continues to run down.While I note that a courtesy car has been offered for any future repair work, no compensation has ever been offered for the significant inconvenience, time, and cost I have already incurred due to repeated faults and loss of use of the vehicle.At the same time, the proposed “£1 per mile” usage deduction for returning the vehicle would result in an unfair financial position. I have driven approximately 5,000 miles since taking delivery, paid a £600 deposit, and made six monthly payments of around £250, totalling £2,100. Under your calculation, this would mean a £5,000 usage deduction, leaving me owing nearly £2,900 for a vehicle that has not been fit for purpose since purchase. I do not consider this a fair or lawful deduction under the Consumer Rights Act 2015, which requires that any usage deduction be reasonable and proportionate given the persistent faults.Additionally, I have contacted Stellantis Financial Services, but they have only provided a settlement figure, which is not what I requested. My intention was to begin a formal rejection process under my rights as a consumer, not to obtain a voluntary early settlement figure for the finance agreement.Before making any final decision, I would appreciate some clearer reassurances or improved options, such as:• A written guarantee that all existing faults, including the oil issue, brake noise, and outstanding wheel arch repair, will be fully rectified;• Confirmation that my warranty will be extended following any repairs to protect me should issues recur; or• Agreement to a fair return, whereby the payments I have already made (excluding my deposit) are accepted as a reasonable usage deduction should the vehicle be rejected.I would like to resolve this matter fairly and without escalation if possible, but I need reassurance that any next steps genuinely protect my interests and reflect my legal rights under the Consumer Rights Act 2015 and Section 75 of the Consumer Credit Act 1974.I look forward to your response within 14 days.

Dear SirI am writing to express my disappointment with the level of service I recently received at your service centre during the repair of my vehicle’s ECU and MOT. Please find the details of my experience below:1. Initial Visit:1. I was initially assisted by a helpful staff member who arranged the repair.2. Another lady at the desk interrupted and was dismissive, claiming there were no available booking slots and suggesting I hadn’t been there before. i felt she was very rude3. Fortunately, the original staff member confirmed our prior discussion and continued to assist me helpfully.2. Collection on 9th October 2025:1. I was contacted and informed that my car was ready for collection.2. Upon arrival, the paperwork was not yet prepared, which caused unnecessary delay.3. I had been told the repair would cost £674, but the amount charged was £704, with no clear explanation for the increase.3. Car Collection Experience:1. After paying, I was told my car was in the customer car park, but I could not locate it.2. I had to ask for assistance, and thankfully a staff member helped me find the car.3. I received a message stating that the car would be cleaned, but it had not been cleaned upon collection.4. Overall Concerns:1. Lack of professionalism and inconsistent communication at the service desk.2. Poor organisation during collection.3. Unexplained additional charge.4. Failure to clean the vehicle as promised.I am very disappointed with the overall service I received and do not believe this reflects the standard of customer care expected from Vauxhall.I would appreciate it if you could investigate this matter and provide an explanation for the poor experience, as well as the unexpected increase in cost.I look forward to your response.Kind regards,Salah tueger

Still waiting for the car prices

Very well thankyou. Visit went smoothly and Lynne Lefley was very helpful as usual