to pricey I asked a price on a service plan 48 pound a month where other vauxhall garage 28 pounds amonth

My 80 yr old mother bought a used car from Lookers Chester (SH22MTO)She came and bought it on her own and told the sales team that she had a budget on top of her old car to part exchange. Sadly they didn't listen and they went over that budget but she'd already bought it when I was told and saw her!Anyway, there were a number of issues that I wasn't happy about! Having to take a form back in order for the to sell her old vehicle and then she could have her spare key! She's 80, she wasn't going to run away.Another issue, more important and certainly safety critical. I did call and speak to the sales guy who sold her the vehicle and mentioned this issue but I was fobbed off with, well the preparation team thought it was ok to go as it is! The issue being a slash in the front N/S tyre! It was MOT'd back in May and hey deemed it ok but it was picked up but she bought it in September with the winter coming yet your guys thought it OK. It isn't ok! It isn't ok to sell it to someone my age let alone and 80 yr old. Had I have been with her, we wouldn't have bought the car unless he tyre was changed. My brother who is also mechanically minded is of the same mindset, it should never have left the forecourt like that.I'd would like this addressing and a response within 2 weeks otherwise I will go to trading standards.You saw an old lady and didn't care!!!I have some pictures but I'm unable to attach to this form

To Whom It May Concern,I am writing regarding my vehicle, registration FL21 PUO, purchased under PCP agreement 2825981 with Stellantis Financial Services UK Ltd.I took delivery of the vehicle on 11 April 2025 from Vauxhall Lookers Chester. Since purchase, it has repeatedly developed faults relating to oil levels, causing breakdowns and disruption.Specifically:• On 3 May 2025, I returned the vehicle when the oil light and red spanner engine light came on, advising that the car could not be driven. The dealership carried out a reseal and replaced the wet belt (which I had not been advised was problematic).• On 22 September 2025, the oil warning light and red spanner engine light came back on. The dealer topped up the oil but stated I must return after 600 miles for an oil consumption test, which would need to be repeated three times before the fault could even be diagnosed — adding unnecessary mileage and delaying resolution while months of my warranty run down, all without any proper repair.• I was also promised a repair to the rear wheel arch, which has a hole in it (identified before purchase), but this has never been carried out despite written assurances that the part had been ordered.• I have requested the full-service history on several occasions, but this has never been provided.• A high-pitched squealing noise when braking was identified shortly after purchase. I returned the car two weeks later to have this checked, along with the wheel arch repair, but neither issue was resolved.• The tyre pressure warning light remains constantly on. I was advised this is a fault that cannot be adjusted.This ongoing oil issue, combined with unresolved faults, unfulfilled repair promises, and the failure to provide the service history, significantly reduces the vehicle’s value and demonstrates that it is not of satisfactory quality. These faults have left me without transport on a number of occasions since purchase and will continue to do so in the future, even before accounting for additional repair time. Meanwhile, I have continued making monthly payments on the agreement while also incurring the extra cost, inconvenience, and time of using public transport to get to and from work.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. As this is a PCP agreement, under Section 75 of the Consumer Credit Act 1974, Stellantis Financial Services UK Ltd is jointly liable with the dealer for any breach of contract.The faults have persisted despite repair attempts, and the requirement for repeated oil consumption tests before even diagnosing the fault is unreasonable. I am therefore exercising my final right to reject the vehicle under Section 24 of the Consumer Rights Act 2015.I request that you:• Accept the return of the vehicle;• Cancel the PCP agreement; and• Refund all payments I have made to date, less any reasonable usage deductions.Please confirm in writing within 14 days of this email how you will arrange collection of the vehicle and refund of sums paid.If I do not receive a satisfactory response, I will escalate my complaint to the Financial Ombudsman Service and/or take independent legal action to enforce my rights.I look forward to your prompt response.Yours faithfully,Derek Edwards

I purchased this car at Lookers Chester in June of this year. My sales rep was Andy Kelly whom I have been in email contact with.I had to take the car in on 7th July for a repair to one of the wheel arches (a repair that was noted the day I bought the car and was supposed to have been sorted before I collected it). There was also a fault noted with the front passenger window that was scheduled to be looked at also. When I took the car in I mentioned to Andy that I was also concerned about the petrol gauge going up and down, in particular the indicator which shows how many miles you have left in the tank. Andy mentioned that this could be due to “driver style” and I should keep an eye on it. When I collected the car on 10th July the wheel arch had been sorted but Andy advised me that the passenger window couldn’t be fixed and a part had had to be ordered. We had also been waiting for a spare key for the car and Andy advised that this had been ordered also.I hadn’t heard any more about the part for the window so I emailed Andy on 30th July to enquire and Andy replied to say he would chase this up. I emailed for an update on 4th August and again on 11th August when Andy advised that the window part had had to be reordered as the wrong lining had come in and he advised that the spare key was in stock. He advised that the window part would be in the following week.I again heard nothing so emailed Andy on 1st September asking what was happening. I once again outlined my concerns about the window and the petrol gauge situation and my concerns that the 3 month warranty period was due to end in another week or so. Also, I was due to go on holiday from 10th to 21st September. Andy emailed back that day to advise that he had booked the car to come in on Monday 22nd September to have these issues sorted and that they would still be covered under the warranty. He advised that Lookers would need to keep the car a couple of days to diagnose/repair the petrol gauge fault, fit the part for the window and program the new spare key. He emailed to confirm that he had also booked a courtesy car for my husband who was bringing the car in due to my work commitments.My husband arrived at Lookers before 9 am on Monday 22nd September to find that nobody knew he was coming, he was told there were no parts assigned to my car and there was also no courtesy car booked! Unfortunately Andy wasn’t in that day to discuss this. My husband tells me that customer services spoke to the manager who apologised and advised that somebody would be looking into this and calling me to sort out a new date to bring the car in. That was over a week ago!I am extremely disappointed in the after sales care I have received. I have tried to ring the showroom but no matter which option I choose the call goes unanswered and the line cuts off after several minutes.I would be grateful if this matter could be given your urgent attention.

Because staff were helpful and gave clear figures.

Visited store - poor service with regards to knowledge and pricing. No follow up on my enquiry via email as promised.Online enquiry - so given the wrong information regards to the specs of cars

Ash Buller was very helpful and very patient

Excellent service, very professional,

Good feedback and kept informed as well as very good customer service

Good, polite service.