relating to recall carried out on car, purchased car in Feb from different dealer, letter received in April for recalls, recall carried out, ad-blue counter and service light have came on since and wont go off, was advised by site that car must have been remapped, customer contacted selling dealer to confirm this wasn't carried out, has taken it to advised garage via warranty and they have confirmed no remapping and unable to see error issues. Ellesmere port are now refusing to see the vehicle again and accusing the customer of the remapping

Absolutely shocking experience. The man we spoke , who sits near the entrance, was rude, dismissive, and completely unhelpful — it felt like he had no interest in assisting us at all.We went to view a 2023 Vauxhall Mokka, which had scratches all over it. When we pointed this out, his response was simply “well what do you expect,” which was both unprofessional and dismissive.Due to his attitude and the condition of the car, we ended up walking out. Very disappointing service would not recommend

cust vehicle came in with a fault, engine repair required something t do with the clutch the vehicle is still under warranty. the vehicle had been repaired however when the cust took the car away the fault was still there. She cant get the vehicle booked in with a cc 26/05. The cust is not complaining about the staff but cannot believe that she is unable to get it in for repair as she believes it is unsafe to drive.

Excellent service looked after by keih wardle nothing to much trouble to him got a great deal on part x wold not go anywhere else to buy a vehicle wo recommend lookers e.port if your after a new or used car

Pleased with the service. No complaints.Thank you.

Exceptional service from keith wardle done s great deal on part x on new vehicle nothing to much trouble always use lookers e port great helpful staff

GREAT PERSON KEITH WARDLE

I am writing regarding an issue with my fathers car. It is currently in your Ellesmere Port branch with a fault concerning the rear windscreen wiper. The wiper stuck in the mid screen position for what seemed to be at the time no obvious reason, and I do not agree with their diagnosis or their attitude towards the repair.My father bought the car in September 2024. He bought the car to replace an aging Vauxhall Vectra that was past its day. He purchased a 2019 Vauxhall Astra, and although the vehicle was a few years old it had only covered around 18000 miles and was ideal for what he wanted. He is 84 years old, and has no interest whatsoever in modern gadgets.In 2025 my father had a collision in the car, and as a result of this the car was put into lookers repair centre in Deeside for repair. He had been pulling into his driveway and the car took off on its own for no apparent reason, but that is another story. The car suffered damage to both sides, and at the time was a borderline write off,however it was eventually repaired by lookers and he was reunited with the car. I have mentioned this as I feel it is relevant to the issue we currently have.He doesn`t use the car very often but he went for a bag of chips last week, and for the first time since the repair he was out in the rain. As the car is designed the rear wiper activated when he reversed, but it then stopped in its midway position and would not return. I contacted Lookers about the issue and they said they would look at the vehicle, and if there was a motor issue it would be covered under the warranty. When my father bought the car it came with 12 months, which he then paid extra and extended it to two years, The car is therefore supposed to be under warranty till September 2026.From my initial observations I believed it to be the park sensor that was at fault,however I have now been told by the dealer that the park sensor is out of calibration. I have looked through the criteria for this to happen, and nothing has been done by us that could have caused the issue. The only people that could have carried out the necessary actions to cause the fault (i.e the main dealer whilst carrying out accident repairs ),and we are now facing a £170 bill for their incompetence whilst carrying out the work. As I have previously explained, they were the last people that would have carried out any work that could have resulted in this fault.The car is still in lookers (supposedly repaired), and I am going to collect it tomorrow, and it will come complete with a £170 bill which we should not be paying. I used to use lookers in Chester but gave up with them due to their incompetence and at first Ellesmere Port seemed to be alright. In hindsight they seem to be as bad.If this is not sorted out it will be the last time I use Lookers in Ellesmere Port, and I will inform others of my issues. The service receptionist seems to change her attitude more than the weather and I have quite frankly had enough of them, and to a certain extent Vauxhall in general. I got rid of one of my vauxhalls 12 months ago. I had an astra griffin that I initially bought for my mother 3 months before she passed away, it was fine when I bought it until Lookers Chester did a software update, lying to me about its true implications. Kept blocking the DPF afterwards. I am writing this with my fathers approval, as he doesn`t use computers.I look forward to hearing your comments on the issue.

Dave was a star

Very good service, appreciated the wash and vac.after my cars serviceTom C Court