2 weeks the car as had gear problems rac been out. 1 repair to the clutch, track rod perished, Cust called but not getting anywhere. promised to refund some of the money but nothing at present. cust asked to send bank details and her signature over by email not happy to do this.

Very good top class people very kind helped me so much made up

I have just had my car into the dealership for the spring health check which included a full wash and vac, I have had the service side done but I had noticed the wash or vac had no been carried out, as was stated in the promotion text message I received. The main reason I booked in for the health check was for the wash and vac and this has not been carried out.

I purchased a vauxhall corse one week ago. The day after, we insured it and drove it. I realised it had a fault with the gears. Intermittently the gear stick will not go in to firsr gear. I quickly realised it will not go in to reverse (again, Intermittently)Contacted Rachel Sword, the saleperson. I was told she has been off for a total 4 days since last Wednesday so there has been a little delay on sorting this. Today I spoke with Zoe, she said she was a manager. It wasn't clear whether we could or could not get the repair done locally.Now it seems my email to the salesperson is bouncing back to me.

Thank you for doing the service on my Nissan Juke, I am very satisfied with the very professional way I was treated and have no complaints at all and will always use Lookers for my service as I have taken out a service plan with you. Thanks again Mr Peter Morris.

You should have a unsubscribe button on your emails so people can stop recieving emails after they have sold a Vauxhall!

Was given a price of £445 + £145 for…Was given a price of £445 + £145 for the part need with diagnostic. I agreed to that. Car stayed with them till part arrived. Once the part had arrived then rang up again saying it was a bigger job than quoted as it needed a seal kit. The service manager gave me 2 options. So went for the cheapest option with was to only replace the damaged parts. Was told that it needed a DPF regen but wasnt given a price so another £120 was added to the bill. The service manager hid behind the fact that I had agreed the work but wouldn't admit not giving me the price. At this point I just wanted the car out of the branch. Final bill was £775.55 which to my maths was £710. Its made me think on keeping my service plan with the Ellesmere Port branch. No point referring it to the service manager as he will just dispute it. The lady on the counter was helpfull trying to sort things out

Within just ten days of collecting my car following a repair, I was required to return it to the dealership for a further issue. This raises immediate concerns about the accuracy and thoroughness of the original diagnostic assessment, as the initial inspection failed to identify the underlying problem.When I brought the vehicle in, I was advised that the repair would likely be completed the same day. However, considering the vehicle was dropped off at 10:30am and not examined until approximately 3:00pm, this expectation appeared unrealistic from the outset. I was subsequently asked to return the following day and assured the vehicle would be ready by the end of that working day.Upon arriving at 4:30pm to collect the car, I was informed that an additional issue — specifically a fuel leak — had been identified. As a result, I have been left without a vehicle until Monday. This development was both unexpected and extremely disruptive.I was initially advised that the repairs would be carried out at no cost. However, upon collection, I was informed that the original repair charge remained payable, with only the additional work relating to the fuel leak being covered. I am unclear as to why any further cost would be attributed to me when the additional issue arose while the vehicle was in your care.Furthermore, I note that I have been charged for an additional diagnostic test. I find this particularly confusing given there was no engine warning light displayed and the fault in question was audibly obvious. It is difficult to understand the justification for this charge under the circumstances.The impact of this situation has been significant. I have now missed four days of work, including two days in London for which I was forced to purchase last-minute train tickets and incur additional travel expenses. In addition, the ongoing disruption has created considerable difficulty managing childcare arrangements for my three-year-old child.This entire experience has caused substantial inconvenience, financial loss, and frustration.

Customer test drove a Corsa on Sunday (salesman was good), came back and also looked at Mocha- ask to look at new Corsa wanted to test drive - (different salesperson) but salesperson was been off hand - saying customer could not test drive new car as her own car was only worth around £4000. felt like the salespersons was unwilling to sell her a new car. Customer would prefers a phone call not email.

I paid more in labour charges than what I was quoted beforehand for a repair to my vehicle.