The DVLA site for numberplate makers shows details of someone at Ellesmere Port that left years ago. It still shows dealerships in Woodchurch Road, Birkenhead, and Irby. They are now both supermarkets, No one updates any info, which means you lose sales. The site also doesn't work, messaging has been off for about the last 6 months I have been trying to get any response.I had a straightforward request - for any lookers dealership and can't get an answer. How much is a set of printed car number plates, how long does it take to make them, and can I have the plates to match my current ones with "Vauxhall - post code - BS number" and no large dealership logos or adverts. I am about to go elsewhere, but thought you should know that no one can currently email the dealerships and info over the sites is outdated.

Dear Lookers Customer Service,I am writing to raise a formal complaint about my Mini purchased from Lookers Ellesmere Port on 14th March 2026.Reg: DA14 NLCPurchase Made Under: Amelia Snoxell (My partner)Within a month, I reported critical issues: coolant leakage and overheating, non-functional air conditioning, and a faulty spare key.I took the car to be repaired on the 5th June and was assured that all the issues had been resolved. While the air conditioning was fixed, I was told that the spare key was something that required extra work and that the service manager was taking home to fix and would be posted within a few days. It has been over 2 weeks and the key has not been returned. Most critically, the overheating persists, with visible fluid leakage and coolant levels dropping and requiring refilling after each journey.I live in Manchester, over an hour away, making returning the car to Ellesmere Port a significant inconvenience. Despite the car being effectively undrivable, the next available date offered was around 20th July (over a month away). I asked about using a closer Lookers branch, but was told this was not possible.Given that the car is still under warranty, I find this delay and the fact that the issue has been not fixed completely unreasonable. I request urgent resolution, a courtesy vehicle, and a closer servicing solution.I look forward to your prompt response.Sincerely,Ellis Hindle

I am raising this complaint in line with the consumer act 2015. The basis of my complaint is that I strongly believe that my Daughters car was not of satisfactory quality or fit for purpose at time of sale.Before listing my reasons my Daughter bought the car 17 months ago and had oil consumption issues. It was seen a few times whilst under warranty but was not fixed, culminating into a recent catastrophic engine failure that could cost several thousand pounds to fix.Reasons for complaint.1. The car was sold and the service history logbook had a service on the 09/08/24, it recommended that the next service was due at 47,635 miles or when the service light comes on. I am aware that all previous services were done at Vauxcare Wirral Ltd and we thought the was the recommendations we should follow.2. Lookers Ellesmere port had not serviced this car prior to selling it, I visited the retailer recently and asked why not, they told me it was prepped and was checked and had an mot. I have asked for the prep report and was freely give. I have noticed from the report that the car needed oil even though it had been serviced approx only 900 miles earlier, a clear sign on reflection that there was oil issue evident at time of sale.3. This car is globally recognised as having design flaws, specifically regards oil consumption issues.4. Throughout the first half of 2025 the car was topped up consistently with oil, by myself, my daughter and her ex partner, but we all did not know collectively there was a oil issue.5. By early July 2025 it was blatently obvious that there was an oil consumption issue and my Daughter phoned up and it was booked in on the 07/07/2025. This was given valve cleaner, oil filter spark plugs and a housing plug. This was in my opinion an attemped cheap fix to attempt to repair the car whilst it would be very well known of the cars design flaws, where the car was probably a piston ring type issue.6. Throughout the rest of the year until its warranty ran out the car was brought in several more times with exactly the same issue of oil consu.ptuon. I asked lookers where are the dates when the car was brought in, but was told at the service desk that it would have been an open case until fully inspected. The car was topped up with oil approx october and my daughter was told to do approx 650 miles or so and bring it back. Unfortunately on the first occasion my Daughter has a bereavement to deal with and went over the 650 miles and thiught it was too late for the inspection. She brought it back in November and again topped up with oil and given 650 miles to do. Due to an illness the car did not reach 650 miles before the warranty ran out in early December and thought that she had no rights.7. Throughout 2026 I have changed spark plugs and topped up oil regularily and would guess the car is burning oil by approx 1 ltr every 300-400 miles. In may the car went into limp mode with a P1339 error, I took it too a local garage who performed various tasks and a compression test. His conclusion was that it is engine related and almost certainly piston and valve related and would need serious engine strip down costing potentially thousands, The garage are prepared to give an initial report.To summarise, the car when prepped needed oil after a recent service, the car is renowned with oil consumption issues. The car was brought in 3 times whilst under warranty and to me a classic case with the cars design problems, therefore I would welcome your response and undersrand you have processes to follow, but I am a reaaonble man and will always be prepared to negotiate prior to taking my issue further.Regards Keith

I am writing to formally complain about ongoing faults with my vehicle and the repeated failure to resolve these issues despite multiple repair attempts.Please see email below.My vehicle was returned to the garage on 28 May due to a recurring fault whereby the alarm continuously activates without cause. Prior to this, a BCM update was carried out on 17 April, and a further reconfiguration was completed on 28 May. From 1st June to 8th June I was out of the country therefore the car has not been used. On my return I have used the car for 2 days and the issues have not resolved. Unfortunately, neither of these repairs has resolved the issue.Today, 10 June, while visiting a local retail park alone with my eight-month-old grandson, the vehicle alarm activated and continued sounding for more than 15 minutes. During this time, I made numerous unsuccessful attempts to deactivate the alarm, including:• Unlocking the vehicle using the key;• Cleaning the rear sensors;• Disconnecting the battery; and• Performing a factory reset.Despite these efforts, the alarm continued to sound and only ceased after approximately 15 minutes. This situation caused significant inconvenience and distress, particularly given that I was responsible for the care of my infant grandson at the time.I have now provided two opportunities for this fault to be rectified, and both attempts have failed. It is clear that the vehicle remains defective and that the fault was present at the time I took possession of the car. As such, I do not consider the vehicle to be of satisfactory quality or fit for purpose.I contacted Lookers today because the vehicle is already scheduled to attend the workshop on 26 June for repairs relating to a rear sensor fault. During that conversation, I was advised by a member of the sales team, Richard, that someone would contact me to expedite this appointment. However, I have not received any follow-up communication.I am therefore requesting that I be contacted no later than tomorrow to arrange an expedited appointment and provide a final opportunity to repair the vehicle.Should I not be contacted by tomorrow, or should the vehicle not be repaired successfully following this final opportunity, I will deliver the vehicle to Lookers, Rossmore Road East, Ellesmere Port, CH65 3AL, and exercise my statutory Final Right to Reject the vehicle under the Consumer Rights Act 2015.I look forward to your urgent response.Sent from my iPhoneOn May 22, 2026, at 13:37, Carla Taylorwrote:RE: Formal Complaint regarding Vauxhall Contract Hire Agreement: 2948487Vehicle Registration: DE26MDVI am writing to formally complaint regarding the Vauxhall vehicle supplied to me under the above Personal Contract Hire agreement.I took delivery of this vehicle just 8 weeks ago on 28th March 2026 from Looker Vauxhall CH65 3AL. It has already developed a number of electrical faults, specifically a persistently failing alarm system and multiple warning lights displaying on the dashboard. Under the UK Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and as described. Given these faults have manifested within the first six months, the law deems them to have been inherent at the time of delivery.I booked the vehicle into Lookers vauxhall Ellsemere Port CH65 3AL on 17th April after only having the vehicle for 3 weeks, due to a persistent alarm, warning lights relating to the rear sensors, side mirrors not opening and the media system continuously shutting down. A diagnostic test and update was performed and I collected the car the same day. I was also provided with the use of a courtesy car.On 7th May the car alarm went off, when I attempted to switch this off there were a number of warning signs on the dash board relating to rear sensors and the red spanner was illuminated. The alarm went off continuously for about 20 minutes only stopping when I disconnected the battery. I booked the car back into vauxhall for a diagnostic test but the earliest appointment they could offer me was 15th May. Due to work commitments I had to cancel this appointment and the issue appeared to resolve when the battery was reconnected.22nd May the car alarm has been going off whilst I was in work, it has taken over 30 minutes for this to stop. Again I have the warning light on the dash board related to rear sensors, parking sensors and the red spanner is illuminated. I have once again had to book the car into lookers vauxhall for a diagnostic test. Lookers are unable to provide me with a courtesy car until 28th June, for me not to have use of the car for over one month is a significant inconvenience. I have therefore had to book the car into lookers vauxhall on 28th May and by doing this I will have to pay out additional costs for taxi’s to get me to and from my place of work and home on that day, this is an approximate 20 mile round journey.I am allowing for one final attempt for these electrical issues to be repaired. If this repair attempt fails to permanently resolve the alarm and warning light faults, I would like you to support me to exercise my statutory Final Right to Reject the vehicle.Please treat this email as a formal complaint.

We purchased a Vauxhall Corsa from your Ellesmere Port Branch on the 12th May 2026, paying a £2000 deposit on the day and the remaining balance of £14995 by bank transfer on the 19th May 2026 which they confirmed was received. We collected the car on the 21st May 2026.We have now had the car for nearly 3 weeks, we are shocked and disappointed to discover that the car is still showing outstanding finance as unit stock when we have paid the full balance. We emailed the dealership regarding this before the purchase and was reassured that it will be cleared on delivery. Can you please get back to us as soon as possible with a reason why the outstanding finance has not been cleared.

relating to recall carried out on car, purchased car in Feb from different dealer, letter received in April for recalls, recall carried out, ad-blue counter and service light have came on since and wont go off, was advised by site that car must have been remapped, customer contacted selling dealer to confirm this wasn't carried out, has taken it to advised garage via warranty and they have confirmed no remapping and unable to see error issues. Ellesmere port are now refusing to see the vehicle again and accusing the customer of the remapping

Absolutely shocking experience. The man we spoke , who sits near the entrance, was rude, dismissive, and completely unhelpful — it felt like he had no interest in assisting us at all.We went to view a 2023 Vauxhall Mokka, which had scratches all over it. When we pointed this out, his response was simply “well what do you expect,” which was both unprofessional and dismissive.Due to his attitude and the condition of the car, we ended up walking out. Very disappointing service would not recommend

cust vehicle came in with a fault, engine repair required something t do with the clutch the vehicle is still under warranty. the vehicle had been repaired however when the cust took the car away the fault was still there. She cant get the vehicle booked in with a cc 26/05. The cust is not complaining about the staff but cannot believe that she is unable to get it in for repair as she believes it is unsafe to drive.

Excellent service looked after by keih wardle nothing to much trouble to him got a great deal on part x wold not go anywhere else to buy a vehicle wo recommend lookers e.port if your after a new or used car

Pleased with the service. No complaints.Thank you.