Lookers Vauxhall Ellesmere Port
4.7/5
4.7 /5
2,107 Verified Reviews
Rossmore Road East, Ellesmere Port, Ellesmere Port, CH65 3AL, GB
0151 356 6001
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
2,107 Verified Reviews
1.0/5
1.0 /5
I was enquiring after some information on a car (CX18VOO), I tried Lookers website but the chat bot blocked me. I had to resort to Auto trader! I asked several questions - but didn't get a reply. I think someone may have rang me, but they didn't leave a voicemail - or ring back. I never did get the info I required before travelling to see the car.

I am raising a formal complaint regarding a vehicle I purchased from you, a Peugeot 3008 (67 plate DF67WRC), which has now suffered a serious mechanical failure involving the cylinder head at only 54,915 miles.This type of failure is clearly premature for a vehicle of this age and mileage. A major engine component such as the cylinder head should reasonably be expected to last significantly longer, and its failure suggests the presence of an inherent fault or lack of durability at the time of sale.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. I do not believe this vehicle meets those standards.I have also raised this matter with my finance company, Lendable, who are jointly liable under Section 75 of the Consumer Credit Act 1974.Given the nature of the fault, I am requesting that you provide a full repair at no cost to myself, or alternatively make a substantial contribution towards the repair.I would appreciate your prompt response and a proposed resolution.

5.0/5
5.0 /5
Very helpful especially a man named Carl who rang us with an offer for a automatic Corsa which we are looking for or any automatic car

2 weeks the car as had gear problems rac been out. 1 repair to the clutch, track rod perished, Cust called but not getting anywhere. promised to refund some of the money but nothing at present. cust asked to send bank details and her signature over by email not happy to do this.

Very good top class people very kind helped me so much made up

I have just had my car into the dealership for the spring health check which included a full wash and vac, I have had the service side done but I had noticed the wash or vac had no been carried out, as was stated in the promotion text message I received. The main reason I booked in for the health check was for the wash and vac and this has not been carried out.

I purchased a vauxhall corse one week ago. The day after, we insured it and drove it. I realised it had a fault with the gears. Intermittently the gear stick will not go in to firsr gear. I quickly realised it will not go in to reverse (again, Intermittently)Contacted Rachel Sword, the saleperson. I was told she has been off for a total 4 days since last Wednesday so there has been a little delay on sorting this. Today I spoke with Zoe, she said she was a manager. It wasn't clear whether we could or could not get the repair done locally.Now it seems my email to the salesperson is bouncing back to me.

Thank you for doing the service on my Nissan Juke, I am very satisfied with the very professional way I was treated and have no complaints at all and will always use Lookers for my service as I have taken out a service plan with you. Thanks again Mr Peter Morris.

You should have a unsubscribe button on your emails so people can stop recieving emails after they have sold a Vauxhall!

Was given a price of £445 + £145 for…Was given a price of £445 + £145 for the part need with diagnostic. I agreed to that. Car stayed with them till part arrived. Once the part had arrived then rang up again saying it was a bigger job than quoted as it needed a seal kit. The service manager gave me 2 options. So went for the cheapest option with was to only replace the damaged parts. Was told that it needed a DPF regen but wasnt given a price so another £120 was added to the bill. The service manager hid behind the fact that I had agreed the work but wouldn't admit not giving me the price. At this point I just wanted the car out of the branch. Final bill was £775.55 which to my maths was £710. Its made me think on keeping my service plan with the Ellesmere Port branch. No point referring it to the service manager as he will just dispute it. The lady on the counter was helpfull trying to sort things out