Very professional and helpful staff.

took 4 attempts to get someone to ring back

I am pleased with the purchase of my Corsa 1 2 Turbo Elite.I found from the time of purchase to collecting the car, two days later, an easy process thanks to the help of Sales Executive Carl Randles -Lookers. Ellesmere Port.

In short, not very good. I still don't have my car back after leaving it there for an exhaust change on 10th Feb. Its now the 19th. I was given the option to collect the car in the meantime to allow the procurement of parts but it didnt seem worth it as I was told the parts and labour were imminently due. In hindsight I could have had the use of my car for the last 9 days. Its been incredibly inconvenient to say the least so yes im rather disappointed. Im NOT complaining abt the front staff as they sound as frustrated as I am about the glacial pace its taken to get hold of an exhaust for one of the most popular cars in the country. Im sure the £1580 will not take nine days to be taken from me.

Dear Sir/Madam,Re: Vehicle purchased on 2 January 2026 – Formal Request for RefundI am writing to formally request a full refund for the vehicle I purchased from Lookers on 2 January 2026.The vehicle broke down on the same day I purchased it (2 January 2026) and has since experienced further faults on four separate occasions. It has now been returned for repairs four times. Despite these repair attempts, the vehicle continues to be unreliable and not of satisfactory quality.In addition, following one of the repair attempts, the vehicle was returned to me without brake or clutch fluid, which is extremely concerning from a safety perspective.Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and as described. Given the repeated failures and unsuccessful repair attempts, I am exercising my final right to reject the vehicle and request a full refund.I no longer have confidence in the vehicle’s reliability or safety, and four repair attempts clearly demonstrate that the issues have not been resolved.Please confirm within 14 days how you intend to proceed with my refund. If this matter is not resolved promptly, I will escalate my complaint to the Motor Ombudsman and consider further action to recover the funds owed.I look forward to your urgent response.Yours faithfully,Miss kayleigh walsh18 caldwell drive woodchurch wirral CH497PB07526149701DT16KSE

I am writing to formally raise a complaint regarding the premature failure of the wet belt on my Vauxhall vehicle.I purchased the vehicle used from Vauxhall Ellesmere Port on PCP finance with approximately 12,000 miles on the clock. I have now owned the vehicle for three years, and it has covered only 40,000 miles in total. I have been advised that the wet belt has fully degraded and requires replacement at a cost of approximately £1,500.I consider this failure wholly unacceptable for a vehicle of this age and mileage. A major engine component such as a wet timing belt should reasonably be expected to last significantly longer than 40,000 miles. The failure of such a critical part strongly indicates an inherent defect rather than normal wear and tear.It is widely reported that wet belt degradation is a known and common issue affecting certain Vauxhall engines. Given this, it is reasonable to conclude that this is a design or manufacturing defect.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. Durability is a key factor, and a timing belt failing at 40,000 miles does not meet the standard a reasonable person would expect.As the vehicle was purchased from a Vauxhall main dealer on PCP finance, both the supplying dealer and the finance provider share responsibility for ensuring the vehicle met the required legal standard at the time of sale.I am therefore requesting that Vauxhall and/or the supplying dealer provide a full contribution towards the cost of repair. I do not believe it is reasonable for me to bear the financial burden of rectifying what appears to be an inherent and well-documented fault.Please provide a written response within 14 days outlining how this matter will be resolved. If necessary, I will pursue this further through the finance provider and, if required, escalate the matter through formal dispute resolution channels.

COMPLAINT originally sent in December '25 - please see below________________________________________From: Ian HowieSent: Wednesday, December 31, 2025 12:34:23 pmTo: vauxhallcomplaints@lookers.co.ukSubject: Vauxhall Frontera DA75HDE.Good morning.I recently purchased the above vehicle from Lookers Eport. The vehicle took 7 months to arrive with very little information coming from the dealership. However, after ordering the vehicle in March 25, I eventually took delivery on 28th October 25. Unfortunately, within 11days ie 08.11.25 the vehicle developed a fault which entailed recovery by Vauxhall assistance. On arrival at the dealership, I was told that the problem could not be resolved for 3 days at least and that there was no courtesy car available until Tuesday 11.11.25. I was therefore left with no option but to privately hire a vehicle to get myself and my wife home. I was later reimbursed for the cost of this. I then contacted Mr D Woolley the service manager at Lookers Eport. I was informed that the vehicle was being assessed by the technician and I was provided with a courtesy car.14.11.25 I spoke to Jeanette Shaw and was informed that the fault had been upgraded to level 2.17.11.25 I contacted Vauxhall customer care and was issued with a case number (02954730) by Ani T.20.11.25 contacted both Lookers and Vauxhall customer care. No change.25.11.25 received text from Lookers informing me that there was a possible gear selector fault.28.11.25 requested update from Lookers as I had just paid my first instalment of £340 to Stellantis finance having only had the vehicle for 11 days, also contacted Vauxhall customer care, no one was available to comment.29.11.25I was informed that a new part had been ordered.02.12.25Picked up the vehicle from Lookers Eport which had been driven 200 miles during the time at the dealership. I then spoke to the sales manager with regards to compensation and was told that because it was now a case with customer care. They were not willing to discuss any renumeration.29.12.25Still no contact from customer care.Can you please assist with this case. I have been a loyal customer for 40 years having worked for vauxhall from 1969-2006.Regards. Ian Howie.

Purchase V Crossover couple of weeks agoDave Suckley very obligingsale went throughStraitforward .Car ok up to nowThanks for your help Dave

I am writing to formally exercise my final right to reject the vehicle purchased from you on 2 January 2026 for £5,200 (paid in full by cash), under the Consumer Rights Act 2015.The vehicle broke down after approximately 11 miles on the day of purchase due to a clutch-related issue. Since then, the same fault has reoccurred on four separate occasions despite repair attempts. The vehicle was most recently collected by yourselves on 11 February 2026 and remains in your possession.As the fault has arisen within six months of purchase, it is legally presumed to have been present at the time of sale. You have been given the opportunity to repair the vehicle, and those attempts have been unsuccessful. The vehicle is therefore not of satisfactory quality.I am formally rejecting the vehicle and require a full refund of £5,200. Please confirm in writing within 14 days that this will be processed and provide a clear timescale for repayment.For clarity, this matter is being pursued under my statutory rights and is not to be processed as a warranty claim.I look forward to your prompt response.Kind regards,Kayleigh walsh18 caldwell drive CH497PBDT16KSE

On the 2nd of jan 2026 i purchase a 16 plate astra from lookers ellesmereport, from driving it off the fourcourt to my nans address which is 11miles the clutch went, wouldnt go into gear straight away at 2pm i phoned the shop and they booked it in, FOUR times its now been in since the day i purchased the car, on wednesday again the clutch went after being told three times privously the problem!!! Clearly not!!!..... so i heard nithing from vaxhaulls after my car beung collected for me to get a text messages on thuraday to say you are claiming on my warrenty, whicj is incorrect considerding this is a pre exsisiting problem.I tried to speak to your customer service to be brushed off.I now want to a FULL refund for the car.I bought this car hoping it would be suitble for my family and to get my disabled daughter to her alder hey appoint in the last months ive drove the car FOUR TIMES which you can tell by the miles of the car.And the four times ive used the car the clutch has gone.