Rachel Sword was great really helpful

The problem with my car originated on 29th March and a new steering column was fitted on the 7th April. The same problem occurred on 14th April! Unfortunately due to the Easter Bank Holiday the car could not be assessed until !9th April, when the same problem was diagnosed on the New steering column! No replacement was available and due to problems with a change to stock numbers and delays in getting parts from Europe meant that the new part did not arrive in the U.K.30th April, just in time for another Bank Holiday! The car was booked in for 7th June and the work was carried out and the car returned to me on 8th. While the I was assured that the problem did not stop me driving the car, the noise generated was unpleasant and scary, it therefore made me dislike driving and have missed many trips out since this began .Since April, Damien the Service Manager has kept me updated with progress although I always had to make the first call to ask what progress had been made. Hopefully everything is now sorted and I can enjoy driving once more.

the whole experience was very good with friendly helpful staff throughout with the vehicle being collected and returned at the times stated.

Your reception staff were very courteous, professional and caring

Excellent communication between ourselves and Martyn Williams

Slight delay in obtaining a spare part. Otherwise excellent.

The problem was fixed eventually to a good standard. I thought it took a bit too long to actually diagnose but all done now. The mot and service plan offered was very expensive and I have no doubt it would of been good, but cannot justify spending over double the cost of a smaller Garage, especially in the current bad financial condition we are in and the country is in at present.

Excellent service as always

Reception staff Pat in particular and Hayley showed great consideration and support when I felt unwell. Much appreciated

Communication was excellent throughout this long process due to delays with the build.