Richard was extremely helpful, he was extremely friendly, constantly kept me in the loop about what was going on in regards to my car. Even followed up after which my previous car company never did. Amazing service

All the staff with whom I had contact during my visit were friendly and helpful - behind the counter, others offering drinks, and the technician who, after the MOT and service, drove my car round to Reception in the rain. The only negative feature, which didn’t matter on this occasion, is the lack of a paint shop on the premises - unlike the position at the old Lookers in Birkenhead where I was a customer for many years.

No improvements necessary

Keith Wardle was extremely helpful and went out of his way to help things get going. Overall I'm very satisfied with the experience of buying my first car and would highly recommend to others.

The time span for collection of car is too wide.

Staff looked after me whilst waiting Jeanette and lady on reception desk made me drinks and brought biscuits x

Wrong parts were delivered so job could not be done had car all day got told late afternoon and the car will need to go back in. Also an on going problem for over a year the car keeps getting since I got it so waiting for that to be fixed as well

Friendly and efficient service as always

I thought my last visit was fantastic but this was unbelievably way beyond that - Damien the service manager brilliant looking after me too well. Other colleagues in service, reception, sales etc were so helpful and friendly - cannot wait to have an excuse just to go there again.

Second time buying from Richard brilliant as usual