Purchase V Crossover couple of weeks agoDave Suckley very obligingsale went throughStraitforward .Car ok up to nowThanks for your help Dave

I am writing to formally exercise my final right to reject the vehicle purchased from you on 2 January 2026 for £5,200 (paid in full by cash), under the Consumer Rights Act 2015.The vehicle broke down after approximately 11 miles on the day of purchase due to a clutch-related issue. Since then, the same fault has reoccurred on four separate occasions despite repair attempts. The vehicle was most recently collected by yourselves on 11 February 2026 and remains in your possession.As the fault has arisen within six months of purchase, it is legally presumed to have been present at the time of sale. You have been given the opportunity to repair the vehicle, and those attempts have been unsuccessful. The vehicle is therefore not of satisfactory quality.I am formally rejecting the vehicle and require a full refund of £5,200. Please confirm in writing within 14 days that this will be processed and provide a clear timescale for repayment.For clarity, this matter is being pursued under my statutory rights and is not to be processed as a warranty claim.I look forward to your prompt response.Kind regards,Kayleigh walsh18 caldwell drive CH497PBDT16KSE

On the 2nd of jan 2026 i purchase a 16 plate astra from lookers ellesmereport, from driving it off the fourcourt to my nans address which is 11miles the clutch went, wouldnt go into gear straight away at 2pm i phoned the shop and they booked it in, FOUR times its now been in since the day i purchased the car, on wednesday again the clutch went after being told three times privously the problem!!! Clearly not!!!..... so i heard nithing from vaxhaulls after my car beung collected for me to get a text messages on thuraday to say you are claiming on my warrenty, whicj is incorrect considerding this is a pre exsisiting problem.I tried to speak to your customer service to be brushed off.I now want to a FULL refund for the car.I bought this car hoping it would be suitble for my family and to get my disabled daughter to her alder hey appoint in the last months ive drove the car FOUR TIMES which you can tell by the miles of the car.And the four times ive used the car the clutch has gone.

both cars i reserved to drive went. One condemned the other you gave me no infomation on. You are still bothering me after i told you to stop and i imagine if i walked in youd have sold me the condenmed car without hesitation. Super dodgy

Arrived just after 8am to have my car serviced.All staff that i had contact with were friendly and welcoming.Ellen Axe explained how the car service plan i had in place worked.I asked this question at least twice and she replied in a pleasant and calm manner and i appreciated her patience in explaining it to me.Thank you Ellen.

Keith was easy and straightforward to deal with, no pressure, but eager to to a deal which was brilliant. We could have gone somewhere else and got the car quicker, but Keith made the business so easy we had to go with him. A credit to you..

Five star rating to Dave we purchased the crossland he was very helpful and knowledgeable in helping us find the car we wanted will definitely recommend to friends many thanks Darren sandy

I was really disappointed. My new car that I collected 21/11 was due to come with £500 electric credit. It took weeks of my time with emails for finally agreeing to refund the £500 back to my account which was only received 3/2. Why did this happen? I can’t be the only customer impacted. I have been a loyal customer my 4th Vauxhall from lookers. I did ask for my complaint to be logged but was never provided with a reference. Whilst I have been refunded the £500 I haven’t been compensated for my stress or inconvenience! This was supposed to be a joyful experience.

Everybody I encountered was helpful and polite

Excellent, friendly and professional experience, everything explained and easy to understand, thank you to Dave for looking after us so well.