Thank you to Rachel Sword at Lookers Ellesmere Port for her support, advice and knowledge when buying my new carThis is the second time Rachel has helped me and her friendly nature is always really helpfulI would recommend her to anyone wanting a first class service with Lookers. Thank you

Today I asked an independent garage to check if my exhaust was repairable. It was quite obvious due to the rear exhaust pipe being almost entirely detached from the rear most silencer. I contacted lookers Vauxhall who said they would need to charge me £170 to tell me that the exhaust needs to be changed. This of course i already knew. This charge is highly unreasonable given I already know the issue. I have been a lifelong customer at lookers for 30yrs and just wanted a round abt quote to make the repair. I therefore refused the £170 offer of telling me what I already know and was dismissed unceremoniously with little regard. I have until now had such reasonable and fair treatment at lookers with all the sales and service staff over 30yrs but this indifference to my situation tastes rather sour. I sincerely hope someone sees sense and will accommodate what to me sounds like such a no trainer. £170 for diagnostics that are on now way required is opportunistic robery especially in my case where I have seen a almost full circumference failed weld on the rear most silencer. After having such a poor response from the guy in question I don't particularly wish to deal with him again. I have developed a rapport over the years with the female service staff. Eyvonne being the main one. We were both young when we began our journey.

I am writing to formally complain about the service I have received since purchasing my car from Lookers in August 2025.Vehicle details:Make/Model: Seat AronaRegistration: ML69GUKPurchase date: August 2025Sales location: Lookers Ellesmere PortSince buying the vehicle, it has had multiple issues that have required it to be returned for repairs on several occasions. Each time the car has been in for repair, I have received little to no feedback about what was happening, how long the work would take, or what repairs were actually being carried out. I have repeatedly had to chase for updates, often without any meaningful response. Since purchasing and my first putting a complaint in, the car spent more time in a garage than on my own driveway. I was paying finance monthly on a car I didn’t have in my possession.In addition, I have submitted complaints and raised concerns about both the ongoing faults and the lack of communication, but these have been largely ignored. This lack of customer care and failure to keep me informed has caused significant inconvenience, stress, and a complete loss of confidence in the service I have received from Lookers.The vehicle has still not been fully resolved to a satisfactory standard, and I am extremely disappointed that, several months after purchase, I am still dealing with unresolved issues and poor communication. I currently have squeaking brakes which when taken i was told “can’t be replicated and the technician couldn’t hear it”.I am therefore requesting:1. A full written response to this complaint within 14 days.2. A clear explanation of what repairs have been carried out to date and what faults remain outstanding.3. A concrete plan to fully resolve all remaining issues at no cost to me.4. Appropriate compensation for the inconvenience and poor service I have experienced.If I do not receive a satisfactory response within 14 days of this email, I will have no option but to escalate the matter to The Motor Ombudsman and consider further action.Please confirm receipt of this complaint and provide a reference number for my case.

I am concerned that an issue with the car I purchased has been going on from the first few weeks I purchased it and roughly 10 months on it has not been resolved. The oil light on the dashboard has been intermittently coming on since I bought the car. It has had an oil consumption test and filter changes and the issue has still not been resolved. It has been giving me lower mpg than I expected and this has been a disappointment. I have previously raised a concern about what I have read when researching the issue. I have read that problems with the wet belt seems to be a common fault and I am very concerned. I am worried that the issue that has yet to be located and fixed may be causing further damage or that something has still not been repaired or replaced that is still causing the oil light to come on in the car. I raised my concerns as soon as I noticed the issue with the oil light coming on within the first week or so of purchasing the car. I have done what has been asked of me and driven the car for the testing that was completed. I am very worried that I will be expected to pay for repairs on this car that have or could be still ongoing due to an unresolved issue that was raised within the initial vauxhall warranty period. My car is a vauxhall grandland X DG19TKN. I have rang yet again to book it in for another diagnostic and this has got to be about the 5th or even more times that it has been in to be looked at. I feel that the staff at the Ellesmere port branch that I have spoken to are all professional, helpful and polite and I have no concerns about the sales or after sales team in the branch. I am not happy however and need to complain about the issue on the car is ongoing and unresolved. I am concerned and would like a resolution to this issue by the car being looked at and repaired. My car will be coming up for a service next month and I am concerned that there will be things wrong with it. It is due to be reviewed again in the Ellesmere port branch at the end of this month. I have also had to take a lot of time off work to get to and from Ellesmere port to frequently drop the car off, not an easy task with with two young children in car seats.

I have now put 2 complaints in, in November and December, and have heard nothing. I demand a response to both of my complaints

CORSA 202119.4.25 – car purchased – mileage 77,032 – test drive – warning light appeared. Salesman advised that he would arrange to have this seen to before the car was ready for collection. Took out one year’s warranty along with 12 months’ RAC cover. £3,000 deposit paid and the balance of £6,044 arranged in instalments through Stellantis Financial Services UK Ltd. which has now been settled.28.4.25 - car collected from Lookers in Ellesmere Port.1.6.25 – oil light on intermittently.31.7.25 - oil light on permanently - mileage 77,8875.8.25 – t/c to Lookers regarding oil light – advised to call in to have it checked out.6.8.25 – repairs completed (booking number 16131), and vehicle health check undertaken by Lookers – mileage 77,953 Informed to return should oil light come on or at 78,144 mileage whichever comes first. No worksheet provided.15.9.25 – oil light on intermittently at 78,27422.9.25 – oil light on permanently – mileage 78,33824.9.25 – oil light on – mileage 78,3682.10.25 – telephone call to Lookers - car booked in 20.10.25 8.15am (booking number 20947) – repairs – oil light on (no outstanding recalls - diagnosis charge of £177.60? but still under warranty).3.10.25 – flat tyre – Hoylake, Wirral – RAC man could not find locking nut – tyre temporarily repaired. Drove to Kwik Fit to have tyre changed – unable to remove tyre due to not having locking nut.10.10.25 – Lookers - telephone call to discuss above and to ascertain if car can be left with them until a repair slot becomes available. Email to service manager at 09:27 with chronology attached.10.10.25 – 09:43 - call from service manager – agreed that car could be brought in anytime and repairs booked in for Monday 13.10.25.10.10.25 – drove car to Lookers – left with them until repairs completed.13.10.23 – car oil light issues investigated in Lookers. Vehicle health check completed. Advised to complete oil consumption test and return when mileage is 79,070. (mileage approximately 78,452 at the time).14.10.25 – email from service advisor with a copy of the work conducted/warranty invoice at my request from the previous oil consumption test totalling £269.43.22.10.25 – email to service advisor requesting a copy of the work warranty invoice for work conducted on13th October 2025. I was advised that there was nothing invoiced from 13th October yet as it was ongoing.12.11.25 – warning message appeared on dashboard ‘Adjust the tyre pressures, then reinitialise.’16.11.25 – tyre pressures checked – all at level as advised in handbook – light remained on.23.11.25 – offside and nearside front tyres replaced KwikFit – warning light off when car collected (mileage 78,868)25.11.25 – following warning message appeared on dashboard ‘Adjust the tyre pressures, then reinitialise.’ Reset manually.08.12.25 – top up engine oil level warning appeared on dashboard. Intermittent for a week before becoming permanent – mileage 79,058. Topped up engine oil myself as unable to take car back once again to Lookers due to work commitments.24.12.25 – email to service advisor, informing her that the engine oil light had come on again and that I would be escalating this ongoing issue as per the Consumer Rights Act 2015.31.12.25 – oil leak from car over a two-hour period whilst parked on relative’s drive. This is not noticeable at home as my car is parked on a gravel driveway which does not show up any oil (photograph can be provided if required).Other ongoing issuesECO does not always work when car is stationary.Windscreen wipers set to automatic and wipe the windscreen every time the ignition is switched on.Engine has intermittently made a ‘squealing’ noise when switched on since October 2025.Due to above experiences, I have very little faith in Lookers Ellesmere Port being able to identify and repair the ongoing issues and would therefore like to request that the car is examined somewhere else at no cost to myself.Thank you.

please see ticket ref. 84705282 as originally logged against head office

I am complaining that Martin Benbow at Vauxhall Lookers has failed to contact me concerning my refund and collection of a new car I purchased on 28/11/25. The car is DF75 SYJ. The car has had issues since the day I collected it and I telephoned the salesman on the journey home from the garage to report an issue. I require a full refund under the Consumer Rights Act 2015 as the car is not of satisfactory quality

I advised Lookers Ellesmere Port on 26/12/25 that I am not satisfied with the quality of DF75 SYJ supplied to me on 28/11/25 under a PCP agreement and after discussing the situation with Cheshire CAB I have invoked my rights under the Consumer Rights Act 2015 for a full refund. I was informed on 1/12/25 that the car would be collected by Lookers to rectify the issues but it took a reminder email from me on 7/12/25 before the car was finally collected on 10/12/25. I had the car back on 22/12/25 but no repairs had been undertaken. I would also say the front carpets were littered with tiny stones which were not there when Lookers collected the car and there was a patch of mud on the back of the drivers seat. I have never used the back seats. I fully understand that at this time of year the roads are mucky and I had to hose down the exterior of the car but I was surprised to see that only the top half of the car appears to have been treated with GuardX as the lower car paintwork did not have the same appearance (no water bearding). Had I know that not all the car would be treated I would not have paid the additional money for this treatment.I have cancelled the direct debit for servicing and informed the finance company providing PCP. I await collection of the car and a full refund

I purchased DF75 SYJ on 28th December 2024 from Lookers Ellesmere Port and the vehicle is not of satisfactory quality. I wish a full refund of my money under the Consumer Rights Act 2015. I first started reporting faults on my journey home from the garage. I have sent numerous photos and videos showing faults displayed on the dash and I have allowed Lookers to have the car back to rectify these issues from 10/12/25 to 22/12/25 which they have not done. The constant warning lights that appear while I am driving are a distraction and I have no confidence in the reliability or safety of the car. I have contacted Cheshire CAB and they have advised me I am entitled to request full repayment within 30 days.All communication must be in writing or by email