I purchased my car from yourselves on 22/02/2025 and my vehicle is a Red MG. My car broke down coming off the motorway on 19/11/2025 with a clutch fault. I was initially advised that it wasn’t covered by warranty because it was seen as ‘wear and tear’; which in itself was frustrating because I actually broke my foot in June 2025 and have barely drove it since then. The RAC took it to Belvidere Road Garage in Wallasey and they ordered a new part for it. On the same day my car was returned, it was not working correctly and had to be returned back to the garage. The garage stripped it down and have now advised me that there is a fault with how the clutch was made and that this is a fault with MG and not wear and tear. The garage have said that they have tried contacting yourselves and were advised to bring it in, however it can’t because it can’t even be driven. The garage are now awaiting your response and so am I. I work in a hospital and need my car. I’m paying insurance and tax on it alongside finance for purchasing it, and I haven’t been able to drive it now for over a month. It is causing a lot of distress for me and I am not happy. I was advised that you close today for Christmas and won’t be open until the new year. I work over Christmas too and so I now have to wait even longer. Please can someone contact me ASAP today.

Excellent good customer service

I was pleased with the overall service I received & special mention to Kristian who's time & patience i really appreciated.

Great experience from start to finish. Dave, our salesman, couldn't do enough for us. Highly recommend!

Curteous, helpful, punctual. Would say professional. Thank you.

Subject: Formal Complaint Regarding Vehicle Purchased from Vauxhall LookersDear Sir/Madam,I am writing to raise a formal complaint regarding the vehicle I purchased from Vauxhall Lookers in August 2024. I am extremely concerned that the car was sold without the appropriate checks necessary to ensure it was safe and reliable. As a result, over the past year, the vehicle has repeatedly placed my family and me at significant risk.On 28 October 2024, within the three-month manufacturer warranty period, I returned the car to the garage due to concerns about excessive oil consumption. The vehicle was booked in for a health check.When the issue persisted, the car was booked again on 18 November 2024 for an oil consumption test. I was advised that because the issue had been raised within the initial three-month period, any further problems relating to oil consumption would fall under the manufacturer’s responsibility and would not require my extended warranty.When the oil warning light first appeared, I contacted the garage immediately. However, I was informed there were no available appointments. As responsible parents needing a safe vehicle, we topped up the oil ourselves, later being told that this action invalidated the initial test. Due to dissatisfaction with the service at Lookers Chester, we moved our case to Lookers Ellesmere Port.In June 2025, we continued to experience oil consumption problems and returned to the Ellesmere Port branch. After another oil consumption test and health check, we were informed that the issue was due to the oil cap seal, which was replaced at no cost.By August 2025, the same problem had returned. Despite this being an ongoing issue first raised in October 2024 while still under manufacturer warranty, we were told that repairs would cost £268.32, as our extended warranty did not cover oil leaks. Out of desperation and necessity, we agreed to pay this amount.However, the issue was not resolved. After only 363 miles, the problem reoccurred. A final oil consumption test was carried out, and once again, around 370 miles later, the oil light came on. The mechanic confirmed the vehicle was consuming an excessive amount of oil and advised that the engine needed replacing. I was informed that this is a common issue with the 2018 Vauxhall Grandland, an issue that could, and should, have been addressed back in October 2024.On Friday, 21 November, I was told I would be contacted regarding next steps. It has now been over two weeks, and I have received no updates.This lack of action has now resulted in a dangerous situation. While travelling on a busy motorway, the vehicle suddenly lost power, reduced speed to 20 mph, and displayed an engine fault warning. My children, aged 6 and 3, were terrified. Their safety was severely compromised. At no stage did anyone at Lookers Ellesmere Port warn me of the risks associated with continuing to drive the vehicle, even after confirming that the engine required replacement.Following the breakdown, the RAC advised me that it appeared the dealership might be waiting for the engine to fail completely, as such failures may not be covered under warranty. I sincerely hope this is not the case. Under the RAC driver’s guidance, I drove the vehicle at 20 mph back to Lookers Ellesmere Port. Thankfully, my children had already been collected and were not placed in further danger.Given the seriousness of this matter, I expect the vehicle to be inspected promptly and that a courtesy car is provided while the issue is being resolved. Due to the repeated failures, safety risks, prolonged distress, and lack of adequate support from Lookers, I have lost all confidence in both the vehicle and your service. I therefore request either a full refund of £10,553 or a replacement vehicle.It is entirely unacceptable that a vehicle with a significant engine fault was sold to me and that my family’s safety has been repeatedly compromised.As this is the first stage of my formal complaint, please outline clearly how you intend to address this matter and what further steps I need to take for the complaint to progress to the next stage.I look forward to your prompt and detailed response.Yours faithfully,

Thank you for doing a great job

It ticked the box required

I am writing to formally complain about the ongoing issues with my vehicle and the extremely poor level of after-sales service I have received.Since purchasing the car at the end of August, it has been in and out of your garage multiple times for a variety of faults. Each time the vehicle is returned to me, a new issue seems to develop, leaving me with no confidence in its reliability or safety. To date, the car has spent more time in the garage than it has on the road in my possession.In addition to the repeated mechanical issues, I have been consistently let down by a lack of communication. Updates have been limited, unclear, or only provided when chased, adding to the frustration of an already unacceptable situation.I am currently paying finance on a car that I have barely been able to use, which I find completely unreasonable. More importantly, I no longer feel safe driving this vehicle, particularly as I regularly transport my three-year-old son. This is deeply concerning and not something I should have to worry about with a car bought from a main dealer.This situation has caused significant inconvenience, stress, and financial impact. As a result, I expect this matter to be taken seriously and resolved promptly. I am seeking appropriate compensation to reflect the loss of use, repeated faults, and poor after-sales treatment, and I would like clarification on how you intend to address the ongoing reliability of the vehicle.I look forward to your response and a satisfactory resolution.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Alex FairhurstDate of birth:27/Jan/1991Current address:3 uplands roadCH622BYMobile phone:07919922329Vehicle number plate(s):DF14AXRWhere/When I bought the vehicle:Lookers (20/Jun/2014)My address when I had the finance this complaint relates to:252 heath roadCH632HQ