Fabulous

cust wet belt swollen and had to pay for a new one. The cust is aware that there could be a warranty to cover this but no one seems to be. Cust has spoken to vauxhall customer care and also the branch and each one is saying its the others problem.

Keith was very helpful and knowledgeable. He kept me updated at all times.

I brought my car in a couple of weeks ago, the horn hadn’t worked on the car for about 6 months and needed to be fixed to pass its MOT, I had to pay the diagnostic fee to identify the fault, despite the car only being out of warranty by a couple of months which was disappointing.Since the electrical fault was repaired (loose wiring/poor connection) there has been an electrical issue with the drivers door when you try to open it. My car is booked back in tomorrow (19/11) for this to be looked at but I’m being told that I have to pay the excessive diagnostic fee again, despite this fault never happening on the car previously and it only happening when leaving lookers after the electrics had been worked on, that’s not a coincidence and must be linked to the work that was done. It’s not the first time this has happened where the cars have come out with more faults than they went in with. I won’t be paying the diagnostic fee again for the door to be repaired, just to be clear.Further to this I paid for the key to be repaired and the battery changed, the key still doesn’t work!Another poor experience with Lookers, sadly.

Everyone I spoke to were polite and helpful, I wanted to purchase a car costing £12,000 ish, all I was offered in part ex was £160, I know my car is thirteen years old but I thought £160 was an insult as other garages had offered between £800 and £1,000. I have since MOT’d my car and it passed all it needs is new tyres so all is good……for me 😊

I purchased the car at the end of August and I have had nothing but problems. It has been in and out of Lookers for various problems. During the times it’s been in two different branches, I have received minimal feedback and left with no idea of the progress. I consistently have had to chase up progress, often being told “the work will be done tomorrow “. At this point, the car has been within a garage more than I have driven it myself which is simply not good enough. I am paying finance on a car I don’t feel comfortable in, have no faith in, and more importantly don’t even have in my possession currently. As of tonight it is “on the ramp in the workshop” after being told work on it would be finished today, but yet again, left with nothing.

Hiya, I’m contacting you regarding advice on my vehicle and if there’s anything you can do to help that would be great. I’m currently a year into having this car but I’ve had nothing but problems with it, I have been taking my car back to lookers garage whilst in my warranty period about an issue with the engine light coming on. This has been a constant problem throughout the past year and I have taken my car back near enough every month. I am not happy with their services whatsoever and feel like I have been taken advantage of. Each time they told me there’s no issue and that they had reset the sensor, there is definitely an issue I was not told about as my car isn’t running how it should and the light continues to re appear on the dashboard. There was also an issue with the oil that I had brought up with them to which they told me was all fine until I discovered the issue myself and had to tell them for them to then fix it for me. Being out on the warranty now I am not happy at all as these problems are still ongoing and paying the amount I am for the car each month as well as the bills I’ll have now getting it fixed constantly is beyond ridiculous when they have had this amount of time to fix it for me. I’m just not happy paying for a car that’s not working how it should. If this issue is not resolved within the next 8 weeks I will be furthering this to the ombudsman as I am completely disappointed with the service from this garage so If there’s any advice you can give me on this or anything you can do to help that would be amazing. Thank you

Dear Lookers Complaints Team,I am forwarding my follow-up message of 4 November 2025 because the local “Customer Services” mailbox for Ellesmere Port returned a delivery-failure notice.My original complaint and compensation letter were sent on 21 October 2025 and received by both Mr Damian Woolley (Lookers Ellesmere Port) and Vauxhall UK Customer Care. The follow-up below confirms that the response deadline of 3 November 2025 has now passed and requests confirmation when a full written reply will be provided by 10 November 2025.This forward is simply to ensure that Lookers Head Office has the same record for transparency and official registration.Kind regards,Vladimir PolacekReg BX16 PVYContact number: 07706945445---------- Forwarded message ---------From: Vladimir PolacekDate: Tue, 4 Nov 2025 at 10:04Subject: Re: Formal Complaint - Engine Fault, Unresolved Repairs & Compensation Request - Vauxhall Zafira BX16PVYTo: Damien Woolley,Cc:Dear Mr Woolley,The response deadline of 3 November 2025, stated in my formal complaint and compensation letter of 21 October 2025, has now passed.Please confirm when a full written reply — addressing all matters raised in my complaint and disclosure request — will be provided, ideally by Monday 10 November 2025.I would also appreciate brief confirmation from Vauxhall Customer Care and Lookers Customer Services that my original complaint and this follow-up have been received.I remain willing to cooperate fully, but if no reply or agreed extension is received by that date, I will refer the case to The Motor Ombudsman for independent review.Kind regards,Vladimir PolacekReg BX16 PVYOn Tue, 21 Oct 2025 at 18:48, Vladimir Polacekwrote:Dear Mr Woolley,Thank you for your message earlier today.I acknowledge receipt of your message confirming that my formal complaint is being reviewed.Please ensure that Lookers Customer Services (Liverpool CMC) and Vauxhall UK Customer Care are kept copied on all correspondence regarding my formal complaint submitted on 21 October 2025 (attached again for reference).Kind regards,Vladimir PolacekReg BX16 PVYOn Tue, 21 Oct 2025 at 16:15, Damien Woolleywrote:Good afternoon, Mr PolacekThank you for your email.I am sorry to read you are experiencing problems with your vehicle.Please allow me to review your complaint and investigate and I will get back to you in due course.Regards DamienDamien WoolleyService & ARC ManagerLookers Vauxhall Ellesmere PortRossmore Road East | Ellesmere Port | CH65 3ALT: 0151 357 8000www.lookers.co.uk/vauxhallFrom: Vladimir PolacekSent: 21 October 2025 10:20To: Damien Woolley; customerrelations@lookers.co.uk; customer.care@vauxhall.co.ukSubject: Formal Complaint - Engine Fault, Unresolved Repairs & Compensation Request - Vauxhall Zafira BX16PVYExternal Sender: Confirm legitimacy before acting.Vauxhall Zafira Tourer BX16 PVYTo:Damian Woolley – Service Manager, Lookers Vauxhall Ellesmere PortLookers Vauxhall Customer Services (Liverpool CMC)Vauxhall UK Customer Care________________________________________Dear Damian / Lookers Vauxhall / Vauxhall UK,I am formally escalating a complaint regarding my Vauxhall Zafira Tourer (reg. BX16 PVY) and requesting both a full remedy and compensation.Since May 2021 I have returned the vehicle to Lookers Vauxhall Ellesmere Port approximately 15 + times for substantially the same problem: engine oil leaks. Despite repeated warranty repairs (cam/rocker cover, VVT seals, multiple sump reseals, timing-cover thread “helicoil,” etc.), the fault has never been permanently resolved. On 15 May 2025 the car lost its oil and smoked minutes after collection; in July 2025 it then suffered P0299 under-boost and a turbo failure. On 14 October 2025, Arnold Clark Vauxhall Winsford independently inspected the vehicle, confirmed multiple active leaks and oil contamination, added 1.2 L of oil, and categorised the engine as “unserviceable,” recommending complete engine replacement.English is not my first language. Over four years I have spent very significant personal time translating, writing and organising evidence (often with friends’ help). Because of the ongoing faults, my family has avoided long journeys (including to Slovakia) and I have suffered repeated disruption, stress and loss of use.I appreciate this letter is detailed and lengthy, but the issues span four years and multiple repairs, so it is important that everything is set out clearly for review.I hold complete copies of all evidence referenced in this complaint — emails (120 +), EVHCs, job cards, invoices, photographs, and the full narrated Arnold Clark EVHC video (- 6 minutes) of 14 Oct 2025 (retained as a local file).________________________________________A) Key history, contradictions & impact (2021 – 2025)1) Long-running leak, 15 + visitsMultiple attempts since 2021 (thermostat housing, intercooler pipe, VVT seals, rocker/cam cover gaskets, timing-cover helicoils, several sump reseals, etc.). The leak typically re-appeared within days or weeks — indicating misdiagnosis and non-durable repairs.2) Courtesy cars – unsuitable / unavailableFrequently none available; when supplied, almost always a Corsa (unsuitable for 7-seat needs). Only twice a larger model (Mokka / Grandland). This caused persistent disruption to work and family life.3) 15 May 2025 breakdown – complete oil loss minutes after collectionVehicle emitted smoke; oil lost minutes after collection. Next day, staff topped up and drove the vehicle back rather than recovering — risking further damage and contaminating my driveway (I will seek cleaning costs).3A) Vauxhall “All-Green” Health Check – 14 May 2025 (before oil loss)Documented at 13:55 and signed by Michael Jones (QC) and Jeanette Shore (Advisor): every item GREEN, including “Fluid leaks – oil” and “Engine oil level.” Minutes later I suffered total oil loss. When I queried the contradiction with the April 2025 MOT advisories, I was told “the Vauxhall Health Check is not the same as an MOT.” This is misleading and shows the VHC did not reflect the vehicle’s true condition.3B) Arnold Clark inspection & EVHC video – 14 October 2025Independent inspection at Arnold Clark Vauxhall Winsford (Invoice AJ-50116300, Tech D. Preston). I viewed a full narrated CitNOW EVHC video (~6 min) on site showing active leak points and contamination around the engine and intake / intercooler hoses. The text link sent later was only a ~57-second silent clip and does not reflect the complete recording.Written findings include: oil residue in intercooler / hoses (witness marks on fixings), sump-plug O-ring leaking, sump reseal still unsuccessful, leak behind alternator (timing-cover area likely), crank-pulley oil seal leaking, O/S driveshaft oil seal leaking, excessive oil consumption (oil below MIN; 1.2 L added). Conclusion: “With all findings from today’s investigation we would advise replacement of the engine.”Independent significance: Arnold Clark had no prior knowledge of my four-year repair history, and I deliberately did not disclose any previous issues. Their recommendation for full engine replacement was therefore made independently, based solely on their physical inspection. This demonstrates that the engine’s condition itself — rather than incomplete information — led to that conclusion, confirming the underlying faults remain unresolved despite four years of Vauxhall repairs.As Arnold Clark Vauxhall Winsford is an authorised Vauxhall retailer using official diagnostic and EVHC procedures, its written conclusion holds the same technical authority as any other Vauxhall site. It cannot reasonably be dismissed as a mere opinion but should be treated as an objective finding within Vauxhall’s own approved network.Vauxhall’s own parts system viewed at Arnold Clark shows an engine + gasket set ≈ £5,763.73 (parts only). I retain the full narrated video file and can supply it on request. Please also retrieve your copy from your systems.3C) Engine / head availability & policy – written confirmation requestedI was verbally informed by Vauxhall Ellesmere Port staff that my vehicle would probably require a new engine, but that Vauxhall no longer manufactures this specific unit and cannot supply a second-hand one under policy. This was never confirmed in writing despite my request for clarification.Please confirm in writing:• Whether a new or exchange engine is available from Vauxhall now;• Whether helicoil / thread repairs are an approved permanent remedy; and• If no engine is available and second-hand units are prohibited, what approved permanent remedy (factory re-manufacture or full replacement) Vauxhall offers.4) Earlier “All-Green” contradictions immediately before repairs• 28 Apr 2025 – VHC (WIP 14312): all GREEN incl. fluid leaks and oil level (Advisor Ellen Axe, QC Paul Davies).29 Apr 2025 – Warranty Invoice 1395524: camshaft cover replacement + rocker-cover gasket.→ An “All-Green” VHC followed immediately by sealing work.• 31 Jan 2023 – VHC: all GREEN (QC Michael Graham).31 Jan 2023 – Cash Invoice 1355732: VVT seals + header tank/outlet/pipe replaced.→ Same pattern two years earlier.Pattern evidence: This same contradiction appears across multiple years — including May 2021, January 2023 and April 2025 — where “All-Green” Health Checks were immediately followed by leak-related repairs. This consistent pattern demonstrates a repeated diagnostic or quality-control failure within Lookers Ellesmere Port’s service process, rather than isolated oversight. The records therefore support my position that the leak issue has never been correctly identified or permanently resolved despite successive visits.5) Turbo failure – July 2025 (what your own records show)• 10 Jul 2025 – Customer estimate £1,683.84 for turbo + fixings.• 23 Jun 2025 – Internal Invoice 1397537 (Goodwill): “Lost 0.5 L oil since last week’s oil change.” Engine bay cleaned.• 05 Jul 2025 – Job Card 16973 / 75193: P0299 under-boost; note: “Oil level low. Was topping up last week.”• 24 Jul 2025 – Turbo fitting note: “2 L oil out of 3 out before starter. Turbocharger replaced. Road test 2 miles – OK.”→ Your own paperwork confirms ongoing oil loss and low oil at the time of the turbo fault and even during turbo replacement.• 24 Jul 2025 – Internal Invoice 1398722: turbo + lube pipe replaced as “Service Goodwill Contribution” for £397.12 (£357.12 parts + £40 labour), vs the earlier £1,683.84 estimate.→ The discrepancy and goodwill coding indicate Lookers/Vauxhall accepted responsibility internally and avoided recording this as a formal warranty failure.Further confirmation: Internal goodwill coding of the July 2025 turbo replacement — reducing the customer estimate of £1,683.84 to an internal charge of £397.12 — clearly indicates that Lookers/Vauxhall accepted responsibility for the underlying cause. This treatment aligns with the continuing pattern of unrecorded warranty liability linked to the ongoing oil-leak fault, supporting my assertion that the turbo failure was a direct consequence of long-term unresolved engine-seal issues.________________________________________6) Loss of confidence & impactThe repeated failures, contradictory “All-Green” reports, and the independent conclusion that the engine is unserviceable have destroyed my confidence in Lookers Ellesmere Port.7) EVHC / CitNOW videos – why did you stop?From 2021 I regularly received EVHC/CitNOW videos. Later I was told the system was broken, and the videos stopped — while other retailers still provided full videos as standard. Please explain when you last sent me EVHC/CitNOW videos, why they stopped, how long the system was “broken,” whether other customers still received videos, and provide all historic links/files.B) Remedies requested (please reply by Monday 3 November 2025)1) Repair remedyI am willing to present the vehicle for a further inspection at Arnold Clark Vauxhall Winsford (preferred) or, if Vauxhall UK prefers, another authorised Vauxhall site nearby — for example, Chester — provided that:• the inspection is expressly authorised and recorded by Vauxhall UK (not Lookers Ellesmere Port);• it is performed by a senior master technician with full EVHC and CitNOW documentation; and• I receive the complete EVHC report and narrated video immediately after the inspection.This will allow Vauxhall a fair opportunity to verify the faults while protecting the integrity of the evidence already gathered. For the avoidance of doubt, I will not return the vehicle to Lookers Vauxhall Ellesmere Port under any circumstances.Inspection reservation clause: I remain ready to co-operate fully with any authorised re-inspection arranged by Vauxhall UK, but I reserve the right to return the vehicle to Arnold Clark Vauxhall Winsford for an independent follow-up inspection should there be any delay or failure to arrange this within a reasonable time.Vehicle safety and courtesy transport: Pending inspection and resolution, I remain concerned about the safety of driving the vehicle given the confirmed active oil leaks and the “unserviceable engine” finding. Please therefore confirm that a courtesy car will be made available immediately should the vehicle be deemed unsafe to use or is retained for further diagnosis or repair.Engine remedy request (updated):a) Authorise a full engine replacement at no cost, including all associated gaskets / seals (timing-cover, crank seal, driveshaft seal, sump-plug O-ring) and a complete intercooler / intake clean / flush to remove oil contamination.b) Work must be carried out by an authorised Vauxhall retailer independent of Lookers Ellesmere Port.Arnold Clark Vauxhall Winsford (preferred) or, if Vauxhall UK prefers, another authorised Vauxhall site nearby — for example, Chester— and must not be returned to Lookers Ellesmere Port under any circumstances.c) Provide a minimum 12-month (preferably 24-month) parts-and-labour warranty covering the entire engine assembly.2) Compensation requested — £14,750 (plus costs)Independent confirmation note: The Arnold Clark Vauxhall Winsford inspection (14 Oct 2025) confirmed multiple active oil leaks and categorised the engine as “unserviceable.” This independent finding has caused additional anxiety and ongoing uncertainty and is reflected across the compensation figures below.In view of the extensive and well-documented repair history, the repeated loss of use, and the independent confirmation that the engine remains unserviceable, I am requesting a total compensation of £14,750, reflecting four years of unresolved mechanical issues, disruption, and poor service handling.The amount is carefully broken down across four categories below, each supported by contemporaneous evidence held both by myself and by Lookers/Vauxhall. The figures have been moderated to demonstrate reasonableness and to avoid duplication between mechanical, service, and communication impacts.Head of Loss / Category / Amount (£) / Explanation and Basis of ClaimCategory Amount (£) Explanation and Basis of Claim1. Mechanical faults and loss of use (2021 – 2025) 9,350 Continuous oil-leak fault since 2021 despite numerous warranty repairs. Each “repair” failed within weeks, causing repeated inconvenience, safety concerns, and avoidance of long family trips (e.g. travelling to Slovakia by plane instead of by car). Includes ≈ 15 visits, ongoing loss of use, and four years of disruption and anxiety.2. Turbo failure and emergency disruption (8 – 25 Jul 2025, 18 days) 2,350 Turbo failure directly linked to unresolved oil-leak history. Vehicle off-road for 18 days; only a 5-seat Corsa provided, unsuitable for family. Covers loss of mobility, inconvenience, and stress during this period, confirmed by goodwill-coded internal invoice (£397.12).3. Courtesy-car and mobility failures (2021 – 2025) 1,550 Courtesy-car arrangements inconsistent (Five confirmed records). On some visits, no car was available; when provided, never a 7-seater. Caused repeated disruption to family and weekend travel (especially Wales trips) and limited daily mobility.4. Communication, transparency and service handling 3,500 Persistent failures in communication and record-keeping: unanswered emails, missing EVHC videos, unclear warranty explanations, and instances of dismissive or inappropriate staff remarks noted during visits. Reflects cumulative stress, wasted time (≈ 60 hours correspondence and translations), and loss of trust.— Total compensation requested — £14,750 Rounded down to demonstrate good-faith moderation.The total amount of £14,750 has been carefully assessed to reflect both tangible financial loss and the significant non-financial impact of four years of disruption, repeated inconvenience, and distress.Each category is fully supported by written records, including Vauxhall’s own invoices, health checks, technician notes, courtesy-car logs, and over 120 dated emails.This figure represents a fair and reasonable settlement given the duration and severity of the ongoing faults and the independent “unserviceable” finding.Additional reimbursable costs (not included above):• £156 – Arnold Clark inspection (14 Oct 2025)• Travel/time costs for repeat visits – TBC (reasonable expenses)• Driveway cleaning reimbursement – TBC (oil contamination)C) Records & disclosure requested (by the same deadline)Please provide a complete copy of all records held by Lookers Vauxhall and Vauxhall UK relating to my vehicle (registration BX16 PVY), including but not limited to:All job cards, technician notes, internal service logs, and diagnostic reports (including GDS for P0299).• All electronic vehicle health checks (EVHCs), photographs, and CitNOW/EVHC videos, including any deleted or replaced versions.• All warranty claim forms, submissions, and authorisations, showing the date, scope, and parts covered.• All courtesy-car records and booking logs from May 2021 to present.• A complete export of all written communications (emails, SMS messages, internal notes, and EVHC links) referring to my vehicle or complaint, including any correspondence involving:Damian Woolley, Jeanette Williams (Shore), Chelsea Rae (Roberts/Rae-Jones), Alex Davies, Hayley Parry, Carl / Karl (Manager), Mike (Master Technician), Michael Jones, Paul Davies, Ellen Axe, Michael Graham, Janet (Reception), Aaron Thompson, Ben Howard, and Matt Green.• Confirmation of warranty terms applied to each repair (clarify where 12 months vs 24 months were represented);• Written explanations for:– the decision to drive the vehicle after the 15 May 2025 oil-loss incident rather than recover it;– why the April 2025 MOT advisories did not appear in your subsequent VHCs;– why belts were “fine” then replaced two days later for noise;– why oil was said to be topped up when the dipstick showed ~half, later acknowledged;– the £1,683.84 estimate vs £397.12 internal invoice for the turbo (scope/parts/labour differences and why no written approval of the change).• EVHC/CitNOW video history: when you last provided these to me; why they stopped; whether other customers still received videos; and all historic links/files.This request is made under the Consumer Rights Act 2015 and the UK GDPR (Right of Access to Personal Data). The information is essential for a fair, transparent and evidence-based resolution of this complaint.________________________________________D) Selected timeline with names (non-exhaustive)• 27–28 May 2021 (Chelsea Rae) — Thermostat, intercooler pipe, VVT seals, rocker-cover gasket, sump reseal; third visit: resealed and left 17 hours to cure.• 31 Jan 2023 – VHC all green (Michael Graham) → same day VVT seals + header tank/outlet/pipe replaced.• 27 Jul–2 Aug 2023 (Alex Davies) — Head surface concern; Wellseal applied; video promised.• 28–29 Apr 2025 (Ellen Axe / Paul Davies) — VHC all green → next day warranty camshaft cover + rocker gasket.• 7–12 May 2025 (Damian) — “Not enough sealant applied” (redo planned).• 15 May 2025 — Complete oil loss and smoke; staff then drove the car back after topping up.• 3–5 Jun 2025 (Damian) — “Two of the 12 bolts didn’t stay tight; helicoils fitted; head straight; oil service FOC.”• 9 Jun 2025 – Internal invoice — oil filter, drain plug gasket, cam cover seal (goodwill).• 23 Jun 2025 – Internal invoice — “Lost 0.5 L oil since last week’s oil change.”• 5 Jul 2025 – Job card — P0299, “oil level low – topping up last week.”• 10 Jul 2025 — Turbo estimate £1,683.84.• 24 Jul 2025 — Turbo note: “2 L oil out of 3 out before starter”; internal invoice £397.12 (Goodwill).• 14 Oct 2025 (Arnold Clark Winsford) — Multiple active leaks/contamination verified; 1.2 L added; engine “unserviceable,” replacement advised.________________________________________E) Contemporaneous staff emails & notes (dates and excerpts)• 27–28 May 2021 – Chelsea Rae: first/second/third leak visits; third time sump resealed and left 17 hours to cure.• 14 Sep 2022 – Chelsea Rae: “This is the email we have set up so unfortunately it’s just not working.” (re video links).• 31 Jan 2023 – Chelsea Rae: “It’s all looking good… master tech has been on your car… video is only the tyres due to the rest being ok.” (despite same-day sealing/cooling work).• Reception (Janet), Jan 2023: “Vlad, you cannot come back all the time.”• 27 Jul 2023 – Alex Davies: head-surface concern; Wellseal used to address “imperfection.”• 29 Apr 2025 – Damian: “Rocker cover gasket replaced under parts warranty… sump appears OK… no further leaks.”• 12 May 2025 – Damian: “We think not enough sealant was applied.”• 3 Jun 2025 – Damian (post-breakdown): “Two of the 12 bolts didn’t stay tight… helicoils fitted… head straight… no engine damage… alternator/drivebelt checked… oil service FOC.”• 27 Jun 2025 – Damian: MIL P0299 noted; later aux belt replaced for noise; oil level corrected.(Full emails already reside in your systems)F) Questions requiring individual, numbered answers (1 – 14 final)1. Root cause – Why has the oil leak persisted for four years despite repeated “repairs”? What is the confirmed root cause, and why was it not fixed earlier?2. Oil-loss handling – Why was the vehicle driven after the 15 May 2025 complete oil-loss incident instead of being recovered?3. VHC/MOT contradiction – Why did your post-MOT health checks show “all green” when the April 2025 MOT listed five advisories?4. Belts – Why was I told the belts were fine (despite slight noise from day one), then the belts were replaced two days later for noise?5. Oil level – Why was I told the oil was topped up when the dipstick showed about half, and why was this only later acknowledged?6. EVHC / CitNOW videos – When did you last send me one, why did you stop, for how long was the system “broken,” and did other customers still receive videos? Please supply all historic links / files and reinstate the practice.7. Turbo replacement – Exactly which parts were fitted in July 2025 (confirm new oil-drain pipe and complete turbo fitting kit), and why was there a £1,683.84 estimate vs £397.12 internal invoice without my written approval for the changed scope?8. Engine / head availability & policy – Please confirm whether Vauxhall still manufactures this engine and whether policy forbids second-hand engines / heads. If new units are unavailable and second-hand units are not permitted, what approved permanent remedy will Vauxhall authorise (factory exchange, Vauxhall-approved re-manufacture, or full engine replacement)?9. Thread-repair detail – 3 June 2025 (“two of the 12 bolts didn’t stay tight”): identify the bolt locations; state torque settings and tightening sequence; confirm who performed the helicoil / thread repair and quality / re-torque checks (e.g. after heat cycles); confirm whether helicoils are an approved permanent remedy for this engine (provide documentation).10. Authorised engine replacement – Will Vauxhall authorise a full engine replacement to be carried out at Arnold Clark Vauxhall Winsford or another authorised Vauxhall site (for example, Chester), with at least a 12-month (preferably 24-month) parts-and-labour warranty?11. Vehicle safety & courtesy car – Given that Arnold Clark categorised the engine as “unserviceable” and confirmed active oil leaks, does Vauxhall accept that the vehicle may be unsafe to drive? If so, will Vauxhall immediately provide a courtesy vehicle until the fault is fully rectified or the engine replaced?12. Responsibility for long-term damage – Given the four-year repair history and the repeated removal of cam / rocker covers and timing-area components, does Vauxhall accept that previous workmanship or repeated disassembly could have contributed to thread wear and ongoing oil leakage (as acknowledged in Damian Woolley’s email of 3 June 2025: “two of the twelve bolts didn’t stay tight”)? Please provide a written technical response to this specific issue.13. Warranty coverage consistency – Please confirm, for each repair visit between 2021 and 2025, which warranty policy applied (manufacturer, parts, or goodwill) and the duration (12 months or 24 months) represented to me. This is to clarify the inconsistent statements made in emails and invoices about warranty length.14. Oil-consumption records – Please provide your official records, technician notes, and GDS diagnostic data for oil-level checks or top-ups since 2021, showing the exact oil added at each visit and whether consumption was ever measured or reported to Vauxhall Technical SupporG) Reserved issues (not included here to limit length)I retain a list of 13 additional service and communication failures (documented with dates, names and emails) which I am reserving for follow-up if your response is unsatisfactory.________________________________________Resolution RequestedPlease respond by Monday 3 November 2025 confirming:• Engine replacement authorised at Arnold Clark Winsford or another Vauxhall site (not Ellesmere Port);• Compensation of £14,750 plus inspection refund and reasonable expenses• Full release of records and written answers to questions 1 – 14.Please provide a complete copy of all records held by Lookers Vauxhall and Vauxhall UK relating to my vehicleIf not resolved by that date I will refer the case to The Motor Ombudsman and consider further legal action. I remain open to an amicable settlement if Vauxhall acts in good faith.________________________________________Kind regards,Vladimir PolacekReg BX16 PVYAttachments:• Arnold Clark Report & Video (14 Oct 2025)• Lookers Estimate £1,683.84 (10 Jul 2025)• Internal Invoice £397.12 (24 Jul 2025)

Engine has started to make a rattling noise, as it is still under warranty it would need to go to Nissan Chester. Cust is working away and his partner is left to try and sort this. They have 2 children at home and this is not good as they arent able to get the vehicle in for 2 weeks. Cust unable to get through to Chester. They have called Ellesmere Port to try and sort this out. Is there anyway you can do to help as the cust is stuck

**Subject:** Urgent: Request for Reinstatement of Engine Repair Claim – Vauxhall GrandlandDear VauxhallI am writing to formally request a review and reinstatement of my engine repair claim for my Vauxhall Grandland, following recent communication with your team and the dealership.I was previously informed that Vauxhall would cover 70% of the repair costs, which I greatly appreciated. Initially, the repair was quoted at approximately £300 for piston ring replacement. However, the dealership later advised that a full engine replacement was required, increasing my contribution to over £2,000.At no point did I decline the repair. I stated I would check with Customer Care regarding the increased cost, but I never refused to proceed. I temporarily took the car back due to urgent personal needs — including school runs, work, and seeing my children — not as a rejection of the repair offer.In my last conversation with Ellie at the dealership, I was informed of the revised cost for the engine repair. I queried why a full engine replacement had been proposed when I had originally requested piston ring replacement. I thanked her for the update and made it clear that I would be querying this change with Customer Care — not rejecting the repair.To be clear: **at no point did I say I did not want the repair**, and to void **£6,000 worth of approved work without confirmation** is unacceptable and reflects poor customer service.I later contacted the dealership to ask how to move forward with the claim and was told to speak with Customer Care. I was not informed of any time frame or deadline for the claim. Had I known, I would have made every effort to secure the funds and proceed within the required window.I have also been left in a difficult position regarding the continued use of my vehicle. I have received no guidance or update on whether driving the car in its current condition could jeopardize the claim. This lack of clarity has caused significant stress, as I rely on the vehicle for essential daily responsibilities.I was recently told that my claim may no longer be valid due to mileage. However, my 2019 Vauxhall Grandland falls within the eligibility thresholds outlined in Vauxhall’s PureTech engine support policy — specifically, under 10 years old and below 112,000 miles. The fault also aligns with known issues such as timing belt degradation and excessive oil consumption.While I acknowledge that some servicing was carried out outside the Vauxhall/Stellantis network, the vehicle has been maintained responsibly and in line with manufacturer standards. Given that Vauxhall had already approved a 70% contribution, I am requesting that this support be reinstated and honoured.If this matter is not resolved satisfactorily, I will be pursuing further action through the Motor Ombudsman and the Small Claims Court.Please treat this as a formal complaint and respond within 7 working days.Kind regards,Michael Leibemfleibe1988@gmail.com07507653066