I am complaining that Martin Benbow at Vauxhall Lookers has failed to contact me concerning my refund and collection of a new car I purchased on 28/11/25. The car is DF75 SYJ. The car has had issues since the day I collected it and I telephoned the salesman on the journey home from the garage to report an issue. I require a full refund under the Consumer Rights Act 2015 as the car is not of satisfactory quality

I advised Lookers Ellesmere Port on 26/12/25 that I am not satisfied with the quality of DF75 SYJ supplied to me on 28/11/25 under a PCP agreement and after discussing the situation with Cheshire CAB I have invoked my rights under the Consumer Rights Act 2015 for a full refund. I was informed on 1/12/25 that the car would be collected by Lookers to rectify the issues but it took a reminder email from me on 7/12/25 before the car was finally collected on 10/12/25. I had the car back on 22/12/25 but no repairs had been undertaken. I would also say the front carpets were littered with tiny stones which were not there when Lookers collected the car and there was a patch of mud on the back of the drivers seat. I have never used the back seats. I fully understand that at this time of year the roads are mucky and I had to hose down the exterior of the car but I was surprised to see that only the top half of the car appears to have been treated with GuardX as the lower car paintwork did not have the same appearance (no water bearding). Had I know that not all the car would be treated I would not have paid the additional money for this treatment.I have cancelled the direct debit for servicing and informed the finance company providing PCP. I await collection of the car and a full refund

I purchased DF75 SYJ on 28th December 2024 from Lookers Ellesmere Port and the vehicle is not of satisfactory quality. I wish a full refund of my money under the Consumer Rights Act 2015. I first started reporting faults on my journey home from the garage. I have sent numerous photos and videos showing faults displayed on the dash and I have allowed Lookers to have the car back to rectify these issues from 10/12/25 to 22/12/25 which they have not done. The constant warning lights that appear while I am driving are a distraction and I have no confidence in the reliability or safety of the car. I have contacted Cheshire CAB and they have advised me I am entitled to request full repayment within 30 days.All communication must be in writing or by email

I purchased my car from yourselves on 22/02/2025 and my vehicle is a Red MG. My car broke down coming off the motorway on 19/11/2025 with a clutch fault. I was initially advised that it wasn’t covered by warranty because it was seen as ‘wear and tear’; which in itself was frustrating because I actually broke my foot in June 2025 and have barely drove it since then. The RAC took it to Belvidere Road Garage in Wallasey and they ordered a new part for it. On the same day my car was returned, it was not working correctly and had to be returned back to the garage. The garage stripped it down and have now advised me that there is a fault with how the clutch was made and that this is a fault with MG and not wear and tear. The garage have said that they have tried contacting yourselves and were advised to bring it in, however it can’t because it can’t even be driven. The garage are now awaiting your response and so am I. I work in a hospital and need my car. I’m paying insurance and tax on it alongside finance for purchasing it, and I haven’t been able to drive it now for over a month. It is causing a lot of distress for me and I am not happy. I was advised that you close today for Christmas and won’t be open until the new year. I work over Christmas too and so I now have to wait even longer. Please can someone contact me ASAP today.

Excellent good customer service

I was pleased with the overall service I received & special mention to Kristian who's time & patience i really appreciated.

Great experience from start to finish. Dave, our salesman, couldn't do enough for us. Highly recommend!

Curteous, helpful, punctual. Would say professional. Thank you.

Subject: Formal Complaint Regarding Vehicle Purchased from Vauxhall LookersDear Sir/Madam,I am writing to raise a formal complaint regarding the vehicle I purchased from Vauxhall Lookers in August 2024. I am extremely concerned that the car was sold without the appropriate checks necessary to ensure it was safe and reliable. As a result, over the past year, the vehicle has repeatedly placed my family and me at significant risk.On 28 October 2024, within the three-month manufacturer warranty period, I returned the car to the garage due to concerns about excessive oil consumption. The vehicle was booked in for a health check.When the issue persisted, the car was booked again on 18 November 2024 for an oil consumption test. I was advised that because the issue had been raised within the initial three-month period, any further problems relating to oil consumption would fall under the manufacturer’s responsibility and would not require my extended warranty.When the oil warning light first appeared, I contacted the garage immediately. However, I was informed there were no available appointments. As responsible parents needing a safe vehicle, we topped up the oil ourselves, later being told that this action invalidated the initial test. Due to dissatisfaction with the service at Lookers Chester, we moved our case to Lookers Ellesmere Port.In June 2025, we continued to experience oil consumption problems and returned to the Ellesmere Port branch. After another oil consumption test and health check, we were informed that the issue was due to the oil cap seal, which was replaced at no cost.By August 2025, the same problem had returned. Despite this being an ongoing issue first raised in October 2024 while still under manufacturer warranty, we were told that repairs would cost £268.32, as our extended warranty did not cover oil leaks. Out of desperation and necessity, we agreed to pay this amount.However, the issue was not resolved. After only 363 miles, the problem reoccurred. A final oil consumption test was carried out, and once again, around 370 miles later, the oil light came on. The mechanic confirmed the vehicle was consuming an excessive amount of oil and advised that the engine needed replacing. I was informed that this is a common issue with the 2018 Vauxhall Grandland, an issue that could, and should, have been addressed back in October 2024.On Friday, 21 November, I was told I would be contacted regarding next steps. It has now been over two weeks, and I have received no updates.This lack of action has now resulted in a dangerous situation. While travelling on a busy motorway, the vehicle suddenly lost power, reduced speed to 20 mph, and displayed an engine fault warning. My children, aged 6 and 3, were terrified. Their safety was severely compromised. At no stage did anyone at Lookers Ellesmere Port warn me of the risks associated with continuing to drive the vehicle, even after confirming that the engine required replacement.Following the breakdown, the RAC advised me that it appeared the dealership might be waiting for the engine to fail completely, as such failures may not be covered under warranty. I sincerely hope this is not the case. Under the RAC driver’s guidance, I drove the vehicle at 20 mph back to Lookers Ellesmere Port. Thankfully, my children had already been collected and were not placed in further danger.Given the seriousness of this matter, I expect the vehicle to be inspected promptly and that a courtesy car is provided while the issue is being resolved. Due to the repeated failures, safety risks, prolonged distress, and lack of adequate support from Lookers, I have lost all confidence in both the vehicle and your service. I therefore request either a full refund of £10,553 or a replacement vehicle.It is entirely unacceptable that a vehicle with a significant engine fault was sold to me and that my family’s safety has been repeatedly compromised.As this is the first stage of my formal complaint, please outline clearly how you intend to address this matter and what further steps I need to take for the complaint to progress to the next stage.I look forward to your prompt and detailed response.Yours faithfully,

Thank you for doing a great job