It ticked the box required

I am writing to formally complain about the ongoing issues with my vehicle and the extremely poor level of after-sales service I have received.Since purchasing the car at the end of August, it has been in and out of your garage multiple times for a variety of faults. Each time the vehicle is returned to me, a new issue seems to develop, leaving me with no confidence in its reliability or safety. To date, the car has spent more time in the garage than it has on the road in my possession.In addition to the repeated mechanical issues, I have been consistently let down by a lack of communication. Updates have been limited, unclear, or only provided when chased, adding to the frustration of an already unacceptable situation.I am currently paying finance on a car that I have barely been able to use, which I find completely unreasonable. More importantly, I no longer feel safe driving this vehicle, particularly as I regularly transport my three-year-old son. This is deeply concerning and not something I should have to worry about with a car bought from a main dealer.This situation has caused significant inconvenience, stress, and financial impact. As a result, I expect this matter to be taken seriously and resolved promptly. I am seeking appropriate compensation to reflect the loss of use, repeated faults, and poor after-sales treatment, and I would like clarification on how you intend to address the ongoing reliability of the vehicle.I look forward to your response and a satisfactory resolution.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Alex FairhurstDate of birth:27/Jan/1991Current address:3 uplands roadCH622BYMobile phone:07919922329Vehicle number plate(s):DF14AXRWhere/When I bought the vehicle:Lookers (20/Jun/2014)My address when I had the finance this complaint relates to:252 heath roadCH632HQ

Fabulous

cust wet belt swollen and had to pay for a new one. The cust is aware that there could be a warranty to cover this but no one seems to be. Cust has spoken to vauxhall customer care and also the branch and each one is saying its the others problem.

Keith was very helpful and knowledgeable. He kept me updated at all times.

I brought my car in a couple of weeks ago, the horn hadn’t worked on the car for about 6 months and needed to be fixed to pass its MOT, I had to pay the diagnostic fee to identify the fault, despite the car only being out of warranty by a couple of months which was disappointing.Since the electrical fault was repaired (loose wiring/poor connection) there has been an electrical issue with the drivers door when you try to open it. My car is booked back in tomorrow (19/11) for this to be looked at but I’m being told that I have to pay the excessive diagnostic fee again, despite this fault never happening on the car previously and it only happening when leaving lookers after the electrics had been worked on, that’s not a coincidence and must be linked to the work that was done. It’s not the first time this has happened where the cars have come out with more faults than they went in with. I won’t be paying the diagnostic fee again for the door to be repaired, just to be clear.Further to this I paid for the key to be repaired and the battery changed, the key still doesn’t work!Another poor experience with Lookers, sadly.

Everyone I spoke to were polite and helpful, I wanted to purchase a car costing £12,000 ish, all I was offered in part ex was £160, I know my car is thirteen years old but I thought £160 was an insult as other garages had offered between £800 and £1,000. I have since MOT’d my car and it passed all it needs is new tyres so all is good……for me 😊

I purchased the car at the end of August and I have had nothing but problems. It has been in and out of Lookers for various problems. During the times it’s been in two different branches, I have received minimal feedback and left with no idea of the progress. I consistently have had to chase up progress, often being told “the work will be done tomorrow “. At this point, the car has been within a garage more than I have driven it myself which is simply not good enough. I am paying finance on a car I don’t feel comfortable in, have no faith in, and more importantly don’t even have in my possession currently. As of tonight it is “on the ramp in the workshop” after being told work on it would be finished today, but yet again, left with nothing.

Hiya, I’m contacting you regarding advice on my vehicle and if there’s anything you can do to help that would be great. I’m currently a year into having this car but I’ve had nothing but problems with it, I have been taking my car back to lookers garage whilst in my warranty period about an issue with the engine light coming on. This has been a constant problem throughout the past year and I have taken my car back near enough every month. I am not happy with their services whatsoever and feel like I have been taken advantage of. Each time they told me there’s no issue and that they had reset the sensor, there is definitely an issue I was not told about as my car isn’t running how it should and the light continues to re appear on the dashboard. There was also an issue with the oil that I had brought up with them to which they told me was all fine until I discovered the issue myself and had to tell them for them to then fix it for me. Being out on the warranty now I am not happy at all as these problems are still ongoing and paying the amount I am for the car each month as well as the bills I’ll have now getting it fixed constantly is beyond ridiculous when they have had this amount of time to fix it for me. I’m just not happy paying for a car that’s not working how it should. If this issue is not resolved within the next 8 weeks I will be furthering this to the ombudsman as I am completely disappointed with the service from this garage so If there’s any advice you can give me on this or anything you can do to help that would be amazing. Thank you