I would just like to say a huge Thank you to Dave at Lookers Vauxhall Ellesmere Port. He was brilliant from start to finish, nothing was too much trouble. I am made up with my new car and I can’t thank him enough. Kind regards Leanne

I am raising a complaint in relation to the recently purchased Vauxhall Crossland DG20 YGC on the 21st March 2025 from Lookers Vauxhalls in Ellesmere Port. Since purchasing the vehicle the car has been faulty on the following dates; • 4th June • 5th August • 26th September. I contacted you on the 4th June and the earliest you could book the car in was the 23rd June, this left me without a vehicle for nearly 3 weeks, unable to get to work and with 3 children who I need to support to get to work, school and after school activities, as well as household tasks. When you saw the car on the 7th August, I had actually booked it in on the 5th, again leaving me for over 2 days without a vehicle. I had also taken annual leave on these days to spend time and do activities with my children which I had to cancel due to having no vehicle. On the 26th September the vehicle failed catastrophically, whilst driving at 70mph on the A483, leaving me stranded in a very dangerous place during morning rush hour. The vehicle was recovered and taken to Lookers Ellesmere Port by the RAC. Over a week later, I am still without a vehicle and with no update. In order to resolve this complaint I am requesting to return the vehicle DG20 YGC as it has been sold to me in an unsatisfactory quality and is not fit for purpose. I bought the vehicle in good faith, assuming that Lookers Vauxhall sold me a car that was safe and reliable. This has not been the case and I am just fortunate that I have not experienced these faults with my children in the car. As The Consumer Rights Act 2015 states, I am entitled to request a replacement and I am therefore requesting the following: • To return DG20 YGC with immediate effect; • A replacement vehicle which is fit for purpose, safe and reliable; • One year's free warranty; • Transfer the current finance to the new vehicle; • No additional fees; • No settlement fee on DG20 YGC; • I do not want to be left out of pocket due to being sold a substandard vehicle by Lookers Ellesmere Port. I trust that you will act upon my complaint and act swiftly to find a resolution within the next 5 working days. After this I will seek further advice from Redline Finance and launch a complaint with the Financial Ombudsman. Further to my complaint sent by email on 5th October 2025. I am writing to inform you that I am yet to hear a response. I have neither received a General Acknowledgment within 2 business days, nor has my complaint been resolved. I am therefore requesting that you handle my complaint as per your Complaints Handling Process, detailed on your website. I am at present paying finance on a car that I do not have in my possession and have not had since the 26th September 2025 and I have no idea of what will happen going forward. Can I ask that someone responds within 2 working days?

MorningRichard was amazing from start to finish of my purchase of new grandland.Such a polite and courteous member of your team he explained everything about Motobility and how it worksCannot credit him enough for all he did on the collection of my vehicle.10 out of 10 Richard is a credit to your ellesmere portTeam.

I am raising a complaint in relation to the recently purchased Vauxhall Crossland DG20 YGC on the 21st March 2025 from Lookers Vauxhalls in Ellesmere Port.Since purchasing the vehicle the car has been faulty on the following dates;• 4th June• 5th August• 26th September.I contacted you on the 4th June and the earliest you could book the car in was the 23rd June, this left me without a vehicle for nearly 3 weeks, unable to get to work and with 3 children who I need to support to get to work, school and after school activities, as well as household tasks.When you saw the car on the 7th August, I had actually booked it in on the 5th, again leaving me for over 2 days without a vehicle. I had also taken annual leave on these days to spend time and do activities with my children which I had to cancel due to having no vehicle.On the 26th September the vehicle failed catastrophically, whilst driving at 70mph on the A483, leaving me stranded in a very dangerous place during morning rush hour. The vehicle was recovered and taken to Lookers Ellesmere Port by the RAC. Over a week later, I am still without a vehicle and with no update.In order to resolve this complaint I am requesting to return the vehicle DG20 YGC as it has been sold to me in an unsatisfactory quality and is not fit for purpose. I bought the vehicle in good faith, assuming that Lookers Vauxhall sold me a car that was safe and reliable. This has not been the case and I am just fortunate that I have not experienced these faults with my children in the car.As The Consumer Rights Act 2015 states, I am entitled to request a replacement and I am therefore requesting the following:• To return DG20 YGC with immediate effect;• A replacement vehicle which is fit for purpose, safe and reliable;• One year's free warranty;• Transfer the current finance to the new vehicle;• No additional fees;• No settlement fee on DG20 YGC;• I do not want to be left out of pocket due to being sold a substandard vehicle by Lookers Ellesmere Port.I trust that you will act upon my complaint and act swiftly to find a resolution within the next 5 working days. After this I will seek further advice from Redline Finance and launch a complaint with the Financial Ombudsman

To whom it may concert,I would like to report the false advertising practise by the car sales trader Lookers Ellesmere Port.On the 11OCT2025, I was looking for a Vauxhall Corsa when I found the following advert by the referred car dealer - please see belowAs you can see the car is being advertised by £7.967. I then proceed to call the dealer(around 11:45am) and requested further information regarding the condition of the car. My call was answered by the salesperson Dave who clarified my initial enquires. I then explained that I was in Manchester and would take me an hour to get to Ellesmere Port but given the deal advertised I believed it was worthwhile.When I arrived to the site, I was given the keys by Dave to explore the car on my own as Dave was with some other clients. As I was doing my own check on the car, there was no price displayed in the window, but I noticed a sign with a price tag faced down on the passenger seat that had an advertising price of £9767 - I might be wrong about this exact figure but the price was absolutely at least 9k plus. I was absolutely devastated as I had just travelled for an hour.I then proceed to go indoors to clarify the price with Dave but he was still with some customers. I then proceed to ask another member of staff to confirm the actual price of that car and warn him about the discrepancy as the price online seemed to be clearly deceiving. I explained that practises like that could attract other clients like me to the location thinking that the car was almost 2k less than its actual price. The member of staff was kind enough to check with his colleagues and confirmed that the price of the car was absolutely £7.967. He then asked us to wait for Dave to finalise the sale which I did.When Dave was free, he then decided to clarify that the actual price was 9k plus instead of the £7.967 advertised online - however he was willing to drop the price to exactly £9000 given the inconvenient. I declined the offer and once again expressed my disapproval for this sort of practise which is in fact false advertising. He also assured me the advert would be taken down immediately. I left the premisses at 3pm.When I got home after 4PM, I checked the application AutoTrader for this deal and unexpectadly the advert was still there (please see screen recording also attached). This means that more clients will be absolutely deceived by this false advert . Lookers Ellesmere Port will stand out from the competitors by falsely adverting deals that do not match the real price.I believe this a clear breach of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Digital Markets, Competition and Consumers Act 2024. I am writing to request for more adverts from this company to be investigated as more consumers like me might been attracted to the referred car dealer with this sort of practises just to be asked to in fact pay higher prices to purchase the car. This will be escalated to trading standards and the advertising standards authority.I am happy to provide more details if required.Feel free to contact me.Kindest regards,

Cust booked an appointment about 6 weeks ago and asked for a CC, The cust was advised at first that there was a charge but then that he had been booked in and agreed there would be no charge for it. When the cust has tried to confirm on line it has advised him to set up his own insurance. The call centre have now cancelled the appointment for tomorrow. Can you investigate.

After having an issue with a faulty break light and being sent in different directions from the call center, being told different things and a long wait for repair... The Ellesmere port branch reached out to me directly and I honestly can't say enough praises! The car was taken in and repaired on the same day! I honestly cannot fault them at all and will definitely be going directly to them if anything else is needed with the car! Everyone I dealt with was so so lovely so shout out to Damien for teaching out, Jeanette for sorting me and keeping me updated on the day and Martin for the courtesy call after! All absolutely brilliant!

Hi I brought a car from you last year march time and I went to trade it in over the weekend but there telling me it's an import, which am not too happy about as I wasn't told this as I wouldn't have got the car, am now losing a lot of money for the value and suitability. Is there anything you can do? Before I go trading standards service or the motor ombudsman, thankyou charlotte

Dear Sir/Madamplease find attached a letter of complaint, a report on vehicle engine failure diagnosis and a vauxhall service history for the vehicle mentioned above. I have decided to firstly forward my complaint directly to yourself before any unnecessary escalation is warranted, I would appreciate a prompt and positive response on this matter and how it can be resolved, may I also request that all correspondence is via email.Yours SincerelyMr S.Stretton

Please accept this email as a formal complaint.I purchased the vehicle above from your Ellesmere Port dealership on 24th July 2025 for £5,604 bank transfer plus my 10 plate Toyota Yaris. This included £359 for 1 years warranty with the RAC. The full price of the Mokka as advertised was £6,250. I checked the car over with the person who delivered the car, who showed me where the dip stick was, how to fill the coolant tank etc. The water tank was full at this time.On 27th August 2025 the engine management light came on. I rang the dealership up and was told it was ok to drive because the light was a steady amber and it couldn’t be booked into the garage until 4th October 2025.On the 28th August the car would not start. I phoned the dealership and they sent out a mechanic.The car didn’t start for the mechanic so he used a starter pack to start the car. It was then noticed that the coolant tank was empty. The tank was filled with water and the mechanic took it to the garage.I got the car back on the 3rd September 2025. I was told that a sensor in the exhaust had been changed and a new hose to fix the coolant leak. They couldn’t find a fault why the car wouldn’t start.On the 13th September 2025 the car wouldn’t start again. I rang the dealership, they collected the car.I got the car back on 19th September 2025. I was given paperwork to say a new battery had been fitted.On the 3rd October I checked the levels of coolant in the car to find the tank empty again. I rang the dealership to be informed the car sales manager and service manager were both off that day and one of them would ring me the next day ( no one rang) or on Monday (today). No call as yet.This car is not reliable and under the consumer act I can request a full refund of cash paid and the value of my old car taken as part exchange.Please either email me or ring me to discuss this complaint. I believe you have 8 weeks from this email date to permanently resolve this complaint.