I wish to make a formal complaint against your Ellesmere Port Branch. It is my belief that a vehicle was sold to me, and remains to be, unfit for purpose. As a result my rights under the Consumer Rights Act of 2015 are in breech.Under the Consumer Rights Act 2015, this car should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the car sold to me is faulty, multiple repairs have failed to solve the problem, and the problems are inherent.The problem was present within the first 14 days of purchasing the vehicle, and I am aware that I have legal rights for up to 6 years. Furthermore, I have been informed by Citizens Advice that I do not have to accept a second repair if something goes wrong and I would rather not keep the car; despite having fairly done so numerous times now. They have informed me that I am entitled to ask for my money back if: the repair hasn't solved the problem, or another problem has developed.For your insight;In October 2024, I purchased a 2019 Vauxhall Grandland X (Reg: FH69 JXA) from Lookers, Ellesmere Port using PCP Finance. Within 14 days of owning the vehicle, an Engine Fault occurred relating to the cars Oil levels. I returned the car to the dealership, who informed me that an oil consumption test was required; the oil levels were topped up and I was told to drive the car until a certain mileage, or until the light returned. A further 2 weeks later, the light returned on the dashboard. I returned the car to the dealership on 28th November, and after investigations I was informed they had located the cause, and had ordered a replacement part which would rectify the issue. I was informed I would be contacted as soon as the part became available, and to continue driving the car in the mean time. After multiple previous chase ups, I contacted the dealership again around the 21st December, as I still had not yet had the part replaced, and the oil light had returned. I was then informed the part had “just” been delivered and returned the car to the dealership for it to be fixed on 23rd December.Between late January/ early February of 2025, the light returned on the dashboard, so I once again returned the car to the dealership. Upon collecting, I was told another oil consumption test was required and told once again to continue driving the vehicle until a certain mileage or until the light returned. The second oil consumption test was then performed during the first week of March 2025 after the light once again appeared on the dashboard. When collecting the vehicle from the dealership on this day, I was told the car required a chemical valve clean to rectify the engines issues, and that I would be contacted as soon as it was approved, which typically takes 2-3 days. Upon starting the car, I noticed the engine light was still on, so proceeded to go back inside the branch to inform them. I asked whether I should top the vehicles oil level up, to which I was assured that there was still plenty of oil in it and under no circumstance was I to put more in as this would interfere with further consumption testing. Again, they reassured me the vehicle was fine to drive.Almost 2 weeks had passed with no contact, and so I contacted the dealership to chase up the approval on the 18th March. I was informed that I would be contacted back that day, however the dealership again failed to do so. On the 19th March whilst driving the vehicle, an engine fault light appeared on the dashboard that informed me to stop the vehicle immediately, and the car began to turn itself off.This resulted in me requiring roadside collection by the RAC, who informed me that the oil tank was completely empty (despite being assured by the dealership it didn’t need topping up as the dipstick didn’t accurately depict the full tank). I was then taken by the RAC to purchase oil for the vehicle, and afterwards returned the vehicle to the branch.Following this incident on 19th March, I requested to reject the vehicle with the dealership. I was passed over to the used car sales manager, and I explained that the fault was clearly present when the vehicle was purchased, there had been multiple failed attempts to repair the issue within a 6 month time frame, and therefore I was within my rights to reject. I expressed the stress this was causing to my fiancé who was months away from giving birth, and the risk the vehicle posed to us should I not be able to get her to the hospital due to previous pregnancy complications and neonatal loss. The dealership refused our request to reject the vehicle, and instead a chemical valve clean was performed.On Friday 4th April, as I was due to depart my holiday in Conwy, I had to contact the dealership yet another time, as the light had returned and the vehicle didn’t seem to be driving the same. I explained I was in Conwy, and was told to return the car to the dealership. Whilst travelling home via the motorway, an engine fault warning appeared and the car began to judder/lose power, forcing me to pull over on the motorway with my heavily pregnant Fiancé in the car. I once again had to call RAC for roadside recovery, which resulted in my fiancé standing on the edge of a motorway 8 months pregnant for 2 hours. RAC informed us that the vehicle was running lean, the spark plug was completely burnt out, and despite replacing it, the vehicle was still misfiring. In addition, the spark plug he had used as a temporary replacement then came out wet. It was his professional opinion that we should reject the vehicle, or at the very least the engine itself needed replacing.The RAC towed the vehicle back to the dealership, where I again requested to reject the vehicle, which was again denied.After some investigations, the dealership agreed to replace the cars engine, and reassured us that this would rectify the issue completely. On the 28th April 2025, after far too much back and forth, the engine was eventually replaced.Unfortunately on October 2nd 2025, just 5 months after receiving a brand new engine, the engine light has once again returned. It is my belief that the car is not fit for purpose, and has not been since the day it was purchased.I returned the car to the dealership this morning (October 3rd 2025), and requested to speak with the overall Branch Manager. I was told if I waited until 10am, he would be available. However, this chat did not happen and instead the Business Manager Jamie was sent to discuss the matter with me. I made it abundantly clear I no longer wanted the vehicle, and that keeping it was not an option. It was suggested to me that options such as a replacement vehicle or extended warranty may be available, to which I stated these would need to be discussed with my partner but ultimately our choice would be rejection of the vehicle. He said that he would discuss the matter with his boss and contact me later that day. I then later received a call from the service team informing me that the fault had been fixed. My requests had been completely ignored, and no resolutions of which I agreed to were made, nor was a discussion with the Branch Manager had.I visited the branch to query this, and have once again stressed that I wish to reject the vehicle, and have now left it with the branch.This issue has been ongoing for almost a year now, and the stress it has caused is having a serious knock on effect on both my mental health, and my partners. We have no faith in the vehicle, have 2 young children, and have lost complete faith in the dealership. We have been pushed from pillar to post, the branch have failed to communicate with us on multiple occasions, the repairs have failed to work and we are disgusted with the way this matter is being handled and the length of time it has been ongoing.It is with regret that we have had to get to this point, as we have remained patient and hoped to reach a resolution with the branch themselves, however, we feel we no longer have any option but to raise this formal complaint. We request one final time in writing to reject the vehicle, and receive a full refund, or we will raise the matter through the financial ombudsman

I would like an email address that I can send my complaint to regarding a vehicle purchased from lookers Vauxhall. I have photographs that I would like to upload as attachments regarding my complaint as well as a letter written by myself, yours sincerely Mr S Stretton

Dear Lookers Customer Service,I am writing to formally raise a complaint regarding a fault with the Seat Arona I purchased from your Ellesmere Port branch on 12 April 2025.On Thursday 25 September, a warning light appeared indicating a fault with the middle rear brake light, which has partially stopped working. I contacted your repair line and was told a SEAT technician would be in touch. This did not happen. I followed up with a second call and was informed that the earliest appointment available was 15 October.This delay is unacceptable. I have owned the car for less than six months, and from what I understand, the vehicle is not roadworthy due to the brake light issue. If this were a simple bulb replacement, I would have resolved it myself. However, as it involves the rear LED strip light, it is not a straightforward fix and could be costly. I am also uncertain whether the warranty I was sold covers this issue.I am appalled that after spending over £10k+ on a vehicle, I am now unable to drive it and face a long wait for it to be inspected. Under the Consumer Rights Act 2015, since the fault has occurred within six months of purchase, you are entitled to one opportunity to repair the vehicle. This repair must be completed within a reasonable time and without causing significant inconvenience — which is clearly not happening.If you are unwilling to resolve this promptly, I would like to remind you that I paid the deposit via credit card and may pursue a Section 75 claim due to the car being unfit for purpose and the lack of timely support.I expect a response within 7 days confirming how and when this issue will be resolved. Please treat this matter with urgency.Yours sincerely Kaya Wilson-Gresty

MotGood Morning,I bought my second car from you last year ,l want to sell it now but can't because you got the Mot mileage wrong .I have telephoned the Ellesmere Port branch at least 6 times over the past month !Only once did l get a call back from a Person called Damien but l was at a funeral so couldn't answer!.I would do it myself but the branch has all the documents. Iam getting very frustrated with this now l need the Mot sorted.My Registration is DL20DKD Name Anne Bennett it was bought last March .RegardsAnne Bennett

I want to formally raise a complaint regarding a fault with the Seat Arona I purchased from your Ellesmere Port branch on 12 April 2025.On Thursday 25 September, a warning light appeared indicating a fault with the middle rear brake light, which has partially stopped working. I contacted your repair line and was told a SEAT technician would be in touch. This did not happen. I followed up with a second call and was informed that the earliest appointment available was 15 October.This delay is unacceptable. I have owned the car for less than six months, and from what I understand, the vehicle is not roadworthy due to the brake light issue. If this were a simple bulb replacement, I would have resolved it myself. However, as it involves the rear LED strip light, it is not a straightforward fix and could be costly. I am also uncertain whether the warranty I was sold covers this issue.I am appalled that after spending over £10,000 on a vehicle, I am now unable to drive it and face a long wait for it to be inspected. Under the Consumer Rights Act 2015, since the fault has occurred within six months of purchase, you are entitled to one opportunity to repair the vehicle. This repair must be completed within a reasonable time and without causing significant inconvenience — which is clearly not happening.If you are unwilling to resolve this promptly, I would like to remind you that I paid the deposit via credit card and may pursue a Section 75 claim due to the car being unfit for purpose and the lack of timely support.I expect a response within 7 days confirming how and when this issue will be resolved. Please treat this matter with urgency.

I took my car for a service 26/09/24 when I returned home I noticed damage on the side of the front passenger door, this was certainly not there when I dropped my vehicle off!!

Explained about PPC ..but no equity in my Turbo Corsa automatic 23 plate..as i have always changed cars after 2 years will have to look for Another Dealership

Very pleasant and helpful salesman

All went well.

I had only made a call to arrange to look at a vehicle.Dave who spoke to me was extremely helpful and pleasant.In the end, I had just decided that a Vauxhall vehicle was not for me personally, following online reviews of Vauxhall Mokka vehicles in general - and had nothing to do with the pleasant staff at Lookers who were extremely pleasant and helpful.