MorningRichard was amazing from start to finish of my purchase of new grandland.Such a polite and courteous member of your team he explained everything about Motobility and how it worksCannot credit him enough for all he did on the collection of my vehicle.10 out of 10 Richard is a credit to your ellesmere portTeam.

I am raising a complaint in relation to the recently purchased Vauxhall Crossland DG20 YGC on the 21st March 2025 from Lookers Vauxhalls in Ellesmere Port.Since purchasing the vehicle the car has been faulty on the following dates;• 4th June• 5th August• 26th September.I contacted you on the 4th June and the earliest you could book the car in was the 23rd June, this left me without a vehicle for nearly 3 weeks, unable to get to work and with 3 children who I need to support to get to work, school and after school activities, as well as household tasks.When you saw the car on the 7th August, I had actually booked it in on the 5th, again leaving me for over 2 days without a vehicle. I had also taken annual leave on these days to spend time and do activities with my children which I had to cancel due to having no vehicle.On the 26th September the vehicle failed catastrophically, whilst driving at 70mph on the A483, leaving me stranded in a very dangerous place during morning rush hour. The vehicle was recovered and taken to Lookers Ellesmere Port by the RAC. Over a week later, I am still without a vehicle and with no update.In order to resolve this complaint I am requesting to return the vehicle DG20 YGC as it has been sold to me in an unsatisfactory quality and is not fit for purpose. I bought the vehicle in good faith, assuming that Lookers Vauxhall sold me a car that was safe and reliable. This has not been the case and I am just fortunate that I have not experienced these faults with my children in the car.As The Consumer Rights Act 2015 states, I am entitled to request a replacement and I am therefore requesting the following:• To return DG20 YGC with immediate effect;• A replacement vehicle which is fit for purpose, safe and reliable;• One year's free warranty;• Transfer the current finance to the new vehicle;• No additional fees;• No settlement fee on DG20 YGC;• I do not want to be left out of pocket due to being sold a substandard vehicle by Lookers Ellesmere Port.I trust that you will act upon my complaint and act swiftly to find a resolution within the next 5 working days. After this I will seek further advice from Redline Finance and launch a complaint with the Financial Ombudsman

To whom it may concert,I would like to report the false advertising practise by the car sales trader Lookers Ellesmere Port.On the 11OCT2025, I was looking for a Vauxhall Corsa when I found the following advert by the referred car dealer - please see belowAs you can see the car is being advertised by £7.967. I then proceed to call the dealer(around 11:45am) and requested further information regarding the condition of the car. My call was answered by the salesperson Dave who clarified my initial enquires. I then explained that I was in Manchester and would take me an hour to get to Ellesmere Port but given the deal advertised I believed it was worthwhile.When I arrived to the site, I was given the keys by Dave to explore the car on my own as Dave was with some other clients. As I was doing my own check on the car, there was no price displayed in the window, but I noticed a sign with a price tag faced down on the passenger seat that had an advertising price of £9767 - I might be wrong about this exact figure but the price was absolutely at least 9k plus. I was absolutely devastated as I had just travelled for an hour.I then proceed to go indoors to clarify the price with Dave but he was still with some customers. I then proceed to ask another member of staff to confirm the actual price of that car and warn him about the discrepancy as the price online seemed to be clearly deceiving. I explained that practises like that could attract other clients like me to the location thinking that the car was almost 2k less than its actual price. The member of staff was kind enough to check with his colleagues and confirmed that the price of the car was absolutely £7.967. He then asked us to wait for Dave to finalise the sale which I did.When Dave was free, he then decided to clarify that the actual price was 9k plus instead of the £7.967 advertised online - however he was willing to drop the price to exactly £9000 given the inconvenient. I declined the offer and once again expressed my disapproval for this sort of practise which is in fact false advertising. He also assured me the advert would be taken down immediately. I left the premisses at 3pm.When I got home after 4PM, I checked the application AutoTrader for this deal and unexpectadly the advert was still there (please see screen recording also attached). This means that more clients will be absolutely deceived by this false advert . Lookers Ellesmere Port will stand out from the competitors by falsely adverting deals that do not match the real price.I believe this a clear breach of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Digital Markets, Competition and Consumers Act 2024. I am writing to request for more adverts from this company to be investigated as more consumers like me might been attracted to the referred car dealer with this sort of practises just to be asked to in fact pay higher prices to purchase the car. This will be escalated to trading standards and the advertising standards authority.I am happy to provide more details if required.Feel free to contact me.Kindest regards,

Cust booked an appointment about 6 weeks ago and asked for a CC, The cust was advised at first that there was a charge but then that he had been booked in and agreed there would be no charge for it. When the cust has tried to confirm on line it has advised him to set up his own insurance. The call centre have now cancelled the appointment for tomorrow. Can you investigate.

After having an issue with a faulty break light and being sent in different directions from the call center, being told different things and a long wait for repair... The Ellesmere port branch reached out to me directly and I honestly can't say enough praises! The car was taken in and repaired on the same day! I honestly cannot fault them at all and will definitely be going directly to them if anything else is needed with the car! Everyone I dealt with was so so lovely so shout out to Damien for teaching out, Jeanette for sorting me and keeping me updated on the day and Martin for the courtesy call after! All absolutely brilliant!

Hi I brought a car from you last year march time and I went to trade it in over the weekend but there telling me it's an import, which am not too happy about as I wasn't told this as I wouldn't have got the car, am now losing a lot of money for the value and suitability. Is there anything you can do? Before I go trading standards service or the motor ombudsman, thankyou charlotte

Dear Sir/Madamplease find attached a letter of complaint, a report on vehicle engine failure diagnosis and a vauxhall service history for the vehicle mentioned above. I have decided to firstly forward my complaint directly to yourself before any unnecessary escalation is warranted, I would appreciate a prompt and positive response on this matter and how it can be resolved, may I also request that all correspondence is via email.Yours SincerelyMr S.Stretton

Please accept this email as a formal complaint.I purchased the vehicle above from your Ellesmere Port dealership on 24th July 2025 for £5,604 bank transfer plus my 10 plate Toyota Yaris. This included £359 for 1 years warranty with the RAC. The full price of the Mokka as advertised was £6,250. I checked the car over with the person who delivered the car, who showed me where the dip stick was, how to fill the coolant tank etc. The water tank was full at this time.On 27th August 2025 the engine management light came on. I rang the dealership up and was told it was ok to drive because the light was a steady amber and it couldn’t be booked into the garage until 4th October 2025.On the 28th August the car would not start. I phoned the dealership and they sent out a mechanic.The car didn’t start for the mechanic so he used a starter pack to start the car. It was then noticed that the coolant tank was empty. The tank was filled with water and the mechanic took it to the garage.I got the car back on the 3rd September 2025. I was told that a sensor in the exhaust had been changed and a new hose to fix the coolant leak. They couldn’t find a fault why the car wouldn’t start.On the 13th September 2025 the car wouldn’t start again. I rang the dealership, they collected the car.I got the car back on 19th September 2025. I was given paperwork to say a new battery had been fitted.On the 3rd October I checked the levels of coolant in the car to find the tank empty again. I rang the dealership to be informed the car sales manager and service manager were both off that day and one of them would ring me the next day ( no one rang) or on Monday (today). No call as yet.This car is not reliable and under the consumer act I can request a full refund of cash paid and the value of my old car taken as part exchange.Please either email me or ring me to discuss this complaint. I believe you have 8 weeks from this email date to permanently resolve this complaint.

I wish to make a formal complaint against your Ellesmere Port Branch. It is my belief that a vehicle was sold to me, and remains to be, unfit for purpose. As a result my rights under the Consumer Rights Act of 2015 are in breech.Under the Consumer Rights Act 2015, this car should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the car sold to me is faulty, multiple repairs have failed to solve the problem, and the problems are inherent.The problem was present within the first 14 days of purchasing the vehicle, and I am aware that I have legal rights for up to 6 years. Furthermore, I have been informed by Citizens Advice that I do not have to accept a second repair if something goes wrong and I would rather not keep the car; despite having fairly done so numerous times now. They have informed me that I am entitled to ask for my money back if: the repair hasn't solved the problem, or another problem has developed.For your insight;In October 2024, I purchased a 2019 Vauxhall Grandland X (Reg: FH69 JXA) from Lookers, Ellesmere Port using PCP Finance. Within 14 days of owning the vehicle, an Engine Fault occurred relating to the cars Oil levels. I returned the car to the dealership, who informed me that an oil consumption test was required; the oil levels were topped up and I was told to drive the car until a certain mileage, or until the light returned. A further 2 weeks later, the light returned on the dashboard. I returned the car to the dealership on 28th November, and after investigations I was informed they had located the cause, and had ordered a replacement part which would rectify the issue. I was informed I would be contacted as soon as the part became available, and to continue driving the car in the mean time. After multiple previous chase ups, I contacted the dealership again around the 21st December, as I still had not yet had the part replaced, and the oil light had returned. I was then informed the part had “just” been delivered and returned the car to the dealership for it to be fixed on 23rd December.Between late January/ early February of 2025, the light returned on the dashboard, so I once again returned the car to the dealership. Upon collecting, I was told another oil consumption test was required and told once again to continue driving the vehicle until a certain mileage or until the light returned. The second oil consumption test was then performed during the first week of March 2025 after the light once again appeared on the dashboard. When collecting the vehicle from the dealership on this day, I was told the car required a chemical valve clean to rectify the engines issues, and that I would be contacted as soon as it was approved, which typically takes 2-3 days. Upon starting the car, I noticed the engine light was still on, so proceeded to go back inside the branch to inform them. I asked whether I should top the vehicles oil level up, to which I was assured that there was still plenty of oil in it and under no circumstance was I to put more in as this would interfere with further consumption testing. Again, they reassured me the vehicle was fine to drive.Almost 2 weeks had passed with no contact, and so I contacted the dealership to chase up the approval on the 18th March. I was informed that I would be contacted back that day, however the dealership again failed to do so. On the 19th March whilst driving the vehicle, an engine fault light appeared on the dashboard that informed me to stop the vehicle immediately, and the car began to turn itself off.This resulted in me requiring roadside collection by the RAC, who informed me that the oil tank was completely empty (despite being assured by the dealership it didn’t need topping up as the dipstick didn’t accurately depict the full tank). I was then taken by the RAC to purchase oil for the vehicle, and afterwards returned the vehicle to the branch.Following this incident on 19th March, I requested to reject the vehicle with the dealership. I was passed over to the used car sales manager, and I explained that the fault was clearly present when the vehicle was purchased, there had been multiple failed attempts to repair the issue within a 6 month time frame, and therefore I was within my rights to reject. I expressed the stress this was causing to my fiancé who was months away from giving birth, and the risk the vehicle posed to us should I not be able to get her to the hospital due to previous pregnancy complications and neonatal loss. The dealership refused our request to reject the vehicle, and instead a chemical valve clean was performed.On Friday 4th April, as I was due to depart my holiday in Conwy, I had to contact the dealership yet another time, as the light had returned and the vehicle didn’t seem to be driving the same. I explained I was in Conwy, and was told to return the car to the dealership. Whilst travelling home via the motorway, an engine fault warning appeared and the car began to judder/lose power, forcing me to pull over on the motorway with my heavily pregnant Fiancé in the car. I once again had to call RAC for roadside recovery, which resulted in my fiancé standing on the edge of a motorway 8 months pregnant for 2 hours. RAC informed us that the vehicle was running lean, the spark plug was completely burnt out, and despite replacing it, the vehicle was still misfiring. In addition, the spark plug he had used as a temporary replacement then came out wet. It was his professional opinion that we should reject the vehicle, or at the very least the engine itself needed replacing.The RAC towed the vehicle back to the dealership, where I again requested to reject the vehicle, which was again denied.After some investigations, the dealership agreed to replace the cars engine, and reassured us that this would rectify the issue completely. On the 28th April 2025, after far too much back and forth, the engine was eventually replaced.Unfortunately on October 2nd 2025, just 5 months after receiving a brand new engine, the engine light has once again returned. It is my belief that the car is not fit for purpose, and has not been since the day it was purchased.I returned the car to the dealership this morning (October 3rd 2025), and requested to speak with the overall Branch Manager. I was told if I waited until 10am, he would be available. However, this chat did not happen and instead the Business Manager Jamie was sent to discuss the matter with me. I made it abundantly clear I no longer wanted the vehicle, and that keeping it was not an option. It was suggested to me that options such as a replacement vehicle or extended warranty may be available, to which I stated these would need to be discussed with my partner but ultimately our choice would be rejection of the vehicle. He said that he would discuss the matter with his boss and contact me later that day. I then later received a call from the service team informing me that the fault had been fixed. My requests had been completely ignored, and no resolutions of which I agreed to were made, nor was a discussion with the Branch Manager had.I visited the branch to query this, and have once again stressed that I wish to reject the vehicle, and have now left it with the branch.This issue has been ongoing for almost a year now, and the stress it has caused is having a serious knock on effect on both my mental health, and my partners. We have no faith in the vehicle, have 2 young children, and have lost complete faith in the dealership. We have been pushed from pillar to post, the branch have failed to communicate with us on multiple occasions, the repairs have failed to work and we are disgusted with the way this matter is being handled and the length of time it has been ongoing.It is with regret that we have had to get to this point, as we have remained patient and hoped to reach a resolution with the branch themselves, however, we feel we no longer have any option but to raise this formal complaint. We request one final time in writing to reject the vehicle, and receive a full refund, or we will raise the matter through the financial ombudsman

I would like an email address that I can send my complaint to regarding a vehicle purchased from lookers Vauxhall. I have photographs that I would like to upload as attachments regarding my complaint as well as a letter written by myself, yours sincerely Mr S Stretton