Dear Lookers Customer Service,I am writing to formally raise a complaint regarding a fault with the Seat Arona I purchased from your Ellesmere Port branch on 12 April 2025.On Thursday 25 September, a warning light appeared indicating a fault with the middle rear brake light, which has partially stopped working. I contacted your repair line and was told a SEAT technician would be in touch. This did not happen. I followed up with a second call and was informed that the earliest appointment available was 15 October.This delay is unacceptable. I have owned the car for less than six months, and from what I understand, the vehicle is not roadworthy due to the brake light issue. If this were a simple bulb replacement, I would have resolved it myself. However, as it involves the rear LED strip light, it is not a straightforward fix and could be costly. I am also uncertain whether the warranty I was sold covers this issue.I am appalled that after spending over £10k+ on a vehicle, I am now unable to drive it and face a long wait for it to be inspected. Under the Consumer Rights Act 2015, since the fault has occurred within six months of purchase, you are entitled to one opportunity to repair the vehicle. This repair must be completed within a reasonable time and without causing significant inconvenience — which is clearly not happening.If you are unwilling to resolve this promptly, I would like to remind you that I paid the deposit via credit card and may pursue a Section 75 claim due to the car being unfit for purpose and the lack of timely support.I expect a response within 7 days confirming how and when this issue will be resolved. Please treat this matter with urgency.Yours sincerely Kaya Wilson-Gresty

MotGood Morning,I bought my second car from you last year ,l want to sell it now but can't because you got the Mot mileage wrong .I have telephoned the Ellesmere Port branch at least 6 times over the past month !Only once did l get a call back from a Person called Damien but l was at a funeral so couldn't answer!.I would do it myself but the branch has all the documents. Iam getting very frustrated with this now l need the Mot sorted.My Registration is DL20DKD Name Anne Bennett it was bought last March .RegardsAnne Bennett

I want to formally raise a complaint regarding a fault with the Seat Arona I purchased from your Ellesmere Port branch on 12 April 2025.On Thursday 25 September, a warning light appeared indicating a fault with the middle rear brake light, which has partially stopped working. I contacted your repair line and was told a SEAT technician would be in touch. This did not happen. I followed up with a second call and was informed that the earliest appointment available was 15 October.This delay is unacceptable. I have owned the car for less than six months, and from what I understand, the vehicle is not roadworthy due to the brake light issue. If this were a simple bulb replacement, I would have resolved it myself. However, as it involves the rear LED strip light, it is not a straightforward fix and could be costly. I am also uncertain whether the warranty I was sold covers this issue.I am appalled that after spending over £10,000 on a vehicle, I am now unable to drive it and face a long wait for it to be inspected. Under the Consumer Rights Act 2015, since the fault has occurred within six months of purchase, you are entitled to one opportunity to repair the vehicle. This repair must be completed within a reasonable time and without causing significant inconvenience — which is clearly not happening.If you are unwilling to resolve this promptly, I would like to remind you that I paid the deposit via credit card and may pursue a Section 75 claim due to the car being unfit for purpose and the lack of timely support.I expect a response within 7 days confirming how and when this issue will be resolved. Please treat this matter with urgency.

I took my car for a service 26/09/24 when I returned home I noticed damage on the side of the front passenger door, this was certainly not there when I dropped my vehicle off!!

Explained about PPC ..but no equity in my Turbo Corsa automatic 23 plate..as i have always changed cars after 2 years will have to look for Another Dealership

Very pleasant and helpful salesman

All went well.

I had only made a call to arrange to look at a vehicle.Dave who spoke to me was extremely helpful and pleasant.In the end, I had just decided that a Vauxhall vehicle was not for me personally, following online reviews of Vauxhall Mokka vehicles in general - and had nothing to do with the pleasant staff at Lookers who were extremely pleasant and helpful.

Carl very helpful

was contacted very promptly and dealt with extremely well, Carl was excellent,