Customer sold the car to the dealership on Monday, and was told she'd have the money within 2-3 working days. But is now being told she has to wait until Monday which she's unhappy as she's in desperate need for the funds.

bought vehicle on 13th April 2026, customer lives in bristol so distance purchase. when vehicle stone chipping over front bumper, windscreen and door panels as well as scratches on passenger front door area and alloy scraped. mentioned ticking sound in engine area when accelerating. advised sales exec who promised that issues would be resolved.has seeked additional support by lenders who have agree to start the rejection process.

My complaint isn’t about service, it’s about the actual vehicle. I picked up my brand new Frontera on 25th March 2026, on the 15th April, it was back at the dealership as it had an oil leak, I couldn’t have a loan car as there wasn’t any available, it is now in again today 2nd July due to what is believed to be an electrical fault with the wing mirrors, again no loan car available. I’ve been told the wing mirror issue is now going to be a recall as they have been advised not to change any parts as yet, no doubt I will also again not be able to use a loan car.I’ve been a loyal customer with Vauxhall since 2017 and never had the issues I’ve had with this vehicle. I’m considering going elsewhere next time.I’ve lost time from work to bring it in and pick it up, I’ve had to pay for the tunnel fee and petrol costs in order to do this too and also had to have family members help out to bring me to and from the dealership as no loan cars been available.

We sent our vehicle (Vauxhall astra estate DT19WDC) into the garage about 2 weeks ago for a service, it was given back to us saying it was fine. The day after the service, a light flashed up on the dashboard saying there was an issue with the break fluid, and that engine had reduced. We contacted you ASAP and sent the car back into the garage. This time around it was reported to us that there were severe issues with the vehicle, including a back break being loose, meaning that the break fluid was running out, and a severe issue was found with the engine. This is costing £3,000 to repair. How were these issues missed at the service? This could have been incredibly dangerous for me driving the vehicle and I cant see how it could have been fine one day and break the day after the service, considering the lights came on after driving the vehicle for 5 minutes up the road. Clearly the vehicle hadnt been serviced correctly.

Vehicle Registration: Grandland DC67 FNU (Previous: Mokka DG1 3ZZE)** dealership locations: Lookers Vauxhall Liverpool and Lookers Vauxhall St Helens**Service and Resolutions TeamI am writing to formally lodge a complaint regarding a continuous catalogue of poor service, misdirection, and mechanical failure that I have experienced since purchasing my Vauxhall Grandland in February 2020. This situation has now become intolerable and has had a severe impact on my daily life.Initial Purchase and Lack of RightsIn January 2020, Vauxhall contacted me as my finance agreement for my Mokka was ending. On 10 February 2020, I signed an agreement to part-exchange my Mokka for the Grandland. I was not offered or encouraged to take a test drive. On the day I collected the Grandland, I called John Williams to state I did not like the car and asked to swap back to my Mokka. I was told this was impossible as it was "no longer my car." Shortly after, the Covid-19 lockdown occurred. I have since learned that I was actively denied my legal right to a cooling-off period. At the time of purchase, I also invested in a Vauxhall service plan and an extended warranty, believing I was doing the right thing.Engine Issues and Logistical NightmaresIn 2024, with only 42,000 miles on the clock, the vehicle suffered significant oil loss and broke down. The RAC engineer who attended informed me that these engine issues are widely documented with this model.When I contacted the Liverpool showroom where I bought the car, they could not accept it for some time. I was forced to take it to Lookers Vauxhall St Helens. As a resident of Liverpool, I was never informed that this choice meant all future work regarding this issue had to stay in St Helens. This has caused an ongoing logistical nightmare.Failed Procedures and MisinformationThroughout 2024, I was made to follow "Vauxhall procedure," which included driving the vehicle for 600 miles between tests while it was losing oil.February 2025: The car was booked in for what I was explicitly told was a full piston replacement.Later in 2025: The car was still losing oil. It was booked in for a full engine strip. Due to a total lack of communication from your team, the October 2025 slot was missed, and the work was delayed until February 2026.Post-Repair Revelation:After the work was completed in early 2026, I discovered the pistons were only replaced just then. When I questioned why I was told they were replaced in February 2025, I was informed they had only been cleaned during that visit.When I asked why the extended warranty was not used to replace them properly in 2025, I was told that "Vauxhall's procedure" is not to use the warranty if it is a known Vauxhall fault. This means I was left driving an unsuitable, unsafe vehicle for a year while continuing to pay over £500 per year for an extended warranty that was bypassed. I previously emailed my disappointment regarding this on 8 April 2026 and have still received no reply.Recent Breakdown and Disastrous Customer ServiceOn Friday 19 June 2026, the car failed to start, indicating it was in "Eco Mode." The AA attended, but it was too late to tow the car to St Helens, and the showroom was closed all weekend.Monday 22 June: The vehicle was recovered to Lookers St Helens. Ava booked it in.Tuesday 23 June: Ava informed me that because it arrived late on Monday, it had not been looked at, but promised it would go into the workshop that day. By late afternoon, it still had not been looked at, and the staff had gone home.Wednesday 24 & Thursday 25 June: I called repeatedly. The phone rang for several minutes before the line simply dropped. When Ava finally called on Thursday, it was only to say they were waiting for the warranty provider to confirm coverage.Friday 26 to Monday 29 June: I spent days calling, only to receive a automated message telling me to call back, or having the line drop. I was left all weekend with no updates.My car has now been with Vauxhall for NINE days. I have received exactly one courtesy call. I requested a courtesy car early on and was told none were available. This level of service is completely unacceptable.Impact and Resolution RequiredI must emphasize that my interactions with Ava and John have always been pleasant on a personal level. The issue lies with Vauxhall failing to provide adequate resources to service customers professionally.The stress and anxiety this situation has caused cannot be understated. I am a single woman with a disability. I rely entirely on my vehicle to carry out normal, day-to-day essential duties. I paid nearly £14,000 for a car that has brought me nothing but misery for the past two years.I enjoyed driving the new Grandland courtesy car earlier this year and even considered leasing one through my business but, as a result of this fundamental failure of product reliability, misleading communication regarding repairs, and abysmal customer service, the trust is completely broken.I am formally requesting that Vauxhall purchase this vehicle back from me at today's market value so that I can source a reliable vehicle elsewhere.I expect a formal response to this letter within 14 days.Yours faithfullyElaine McElwee

Hi Katy,Thank you for your email. I have been away over the weekend and only returned late last night.Before collecting my vehicle, I would like some assurances regarding its reliability. Given the number of issues I have experienced in just five months of ownership, I feel it is important to formally outline my concerns.I purchased the vehicle on 22 January. Just one week later, the vehicle entered limp mode because it required a service. I had not been informed that the vehicle was due for a service prior to purchase. When I contacted your servicing department, Paul advised that this should have been completed before the vehicle was sold to me. As a result, I had to take unpaid time off work and rely on a courtesy car.Approximately four weeks after purchasing the vehicle, I discovered that it required an MOT. Again, I had not been made aware of this before purchasing the car.On Friday 15 May, the vehicle's battery failed, leaving me unable to travel to work. This resulted in another day of unpaid leave. The RAC attended and managed to get the vehicle running.On Monday 25 May, the battery failed again. The RAC advised that a replacement battery was required. As it was a bank holiday, I was unable to contact anyone at Lookers to discuss the issue and, having no alternative, I purchased a replacement battery at a cost of £270.On Saturday 30 May, the vehicle failed once more. The RAC attended on Sunday morning and advised me to take the vehicle directly to Lookers, as they believed there was a more significant underlying fault. I delivered the vehicle immediately and was informed by Neil Moody that no courtesy vehicle was available until the service department returned on the Monday. I also sent my battery invoice for reimbursement but received no response.On Monday 1 June, I made several attempts to contact the dealership regarding a courtesy vehicle but struggled to obtain any information. I eventually spoke with Neil that afternoon, who advised that no courtesy cars were available. As I was due to go on holiday from 2 June until 10 June, I informed Neil that I would not require a vehicle during that period. However, I specifically requested that my father be kept updated on the progress of the repairs and made it clear that, if my vehicle had not been repaired by my return, I would require a courtesy vehicle from 10 June in order to travel to work on 11 June.Having received no updates, I contacted the dealership again on 9 June. I was informed that there were still no courtesy vehicles available and that nothing further could be done, despite my own vehicle remaining unrepaired. This left me facing the prospect of further unpaid leave. It was only after I requested to speak with Roy McNeil that a courtesy vehicle was eventually arranged. While I appreciate that this was resolved, I believe the level of communication throughout this process fell well below the standard I would expect from a reputable dealership.From that point, I received no further updates until 25 June, when I was contacted and informed that my vehicle should be ready shortly and that a new battery had been fitted. I queried whether I would be reimbursed for the battery I had purchased, but was told that this was "nothing to do with" the caller's department. Unfortunately, this response reflects the experience I have had throughout this matter, with responsibility repeatedly being passed between departments.Following your email confirming that my vehicle was ready for collection on 26 June, it means the vehicle was unavailable to me for a total of 28 days.Having spent £18,592 purchasing this vehicle from a dealership with the reputation of Lookers, I am extremely disappointed. The repeated battery issues have been frustrating enough, but the lack of communication and customer service throughout has been particularly disappointing. This situation has caused inconvenience, financial loss and considerable stress.To resolve this matter, I am requesting:Full reimbursement of the £270 I paid for the replacement battery, as the dealership has now replaced the battery during the repair (invoice attached).Reimbursement of my monthly finance payment of £374 for the period during which I was deprived of the use of my vehicle due to these faults and repairs.Confirmation of the repairs that have been carried out, together with reassurance that the underlying fault has been fully diagnosed and resolved.I hope we can resolve this matter promptly otherwise I will look to seek independent advice regarding my rights under the Consumer Rights Act 2015.Following on from my previous email, I would also like clarification regarding the replacement of my battery.The battery I purchased had only been fitted for 6 days before my vehicle was taken into your possession. Could you please explain why this battery was removed and replaced without my knowledge or consent? This is despite lookers having full knowledge that I had just had a new battery fitted.In addition, I request confirmation that the replacement battery fitted by your workshop is of the same specification, quality and value as the battery I purchased. Please provide evidence of this, including the make, model, specification and retail value of the battery that has been installed.The decision to replace a virtually new battery, rather than return the battery I had recently purchased, raises concerns that the underlying fault may not have been correctly identified or resolved. I would therefore also appreciate a detailed explanation of the root cause of the issue, the diagnostic process undertaken, and confirmation that the original fault has been fully rectified rather than simply masked by replacing the battery.Thanks,

I'm still waiting for a response to my last complaint

4 months after purchase of my Vauxhall Corsa after taking my car in for a routine service, there is a large hole in my air compressor & timing/wet belt is in such a condition that I cannot even drive the car. I’m therefore stuck 50 miles from home as I had my car serviced in the town which I work. It was not expected that after such a short time that I would have issues which are totalling over £3,000.

I'm writing to formally complain about the level of service I received during a recent repair, and to request compensation for costs incurred as a direct result of Lookers' poor communication.My car went in for repair on 5th June. I had taken it to Lookers after another garage was unable to get any readings from the onboard computer and advised me that a more extensive diagnostic check at Lookers would be needed.That same day at 14:24 I was phoned and told there had been no communications from the diagnostics check, and asked if I wanted to approve further work. I asked to speak to a manager and was told I'd get a call back — by 16:19 there had been no call back, and when I tried to call myself I was told the manager was busy.On 6th June I phoned again to chase the manager, who still wasn't available. I explained the car was needed back urgently as it was the only car in the household and approved the work.By 7th June, realising this could take a while, I hired a car at £150 for the week.On 8th June the manager called to ask if I wanted to approve the work — I'd already approved it, but agreed to an extra hour of diagnostics anyway. We were going away on holiday the week after, so I reiterated the urgency of the car coming back by the end of the week.On 10th June I received a video of a tyre, suspension and brake check, but had heard nothing else, so I called to chase. The car hadn't even been looked at. I was told it would "hopefully" be done that day or the next. I called again later with no answer, then was told it wouldn't be done that day but would be done "in the morning" as there were only three cars ahead of mine in the queue.By 11th June at 16:47, having heard nothing all day, I called again and was told the car still hadn't been looked at, and was given an apology.On 12th June the diagnostics were finally done. I was asked to approve more extensive diagnostics, which I agreed to, and explained again that I was going on holiday and needed the car back for when we returned on the 19th.On 15th June I heard nothing for days and called for an update from Paris — no answer.On 16th June I called twice: first told the car was "scheduled to go in" and I'd get a call back once deeper diagnostics were done; later, having had no call back, I called again and was told diagnostics were complete and a new injector was needed. I agreed to the work and reiterated that I needed the car for my return home.On 19th June I called three times from the airport between 17:41 and 17:46 — no answer on any attempt.On 20th June I called six times between 09:25 and 12:06 with no answer. My wife finally got through and was told the service bay was now closed and someone would call on Monday. We were told the injector still hadn't been replaced.On 22nd June I was told the repair would be done on the 23rd, possibly longer, and was advised to hire a car again. Based on how the rest of the job had gone, I hired a car for a second week at a further £150. Two hours later that same day, I was told the car was ready to collect.In total, the car was at Lookers from 5th to 22nd June — over two weeks — for what turned out to be diagnostics and an injector replacement, during which I made well over a dozen calls chasing updates, was given repeated incorrect timeframes, and ended up paying £300 in car hire as a direct result of the lack of communication. The first week and a half resulted in just two hours of diagnostic work.Given this, I am requesting reimbursement of the £300 car hire cost, as this expense would not have been necessary had I been given accurate timeframes and kept properly informed throughout. I would appreciate a response confirming how this will be addressed.

Cust purchased on April 2026 on motab. The car would be here this month and the cust has sold his own car. The arrived on the 16.06 the cust traveled to picked the vehicle up when they arrived it was the wrong colour. Afy showed the cust the order he ordered the right colour but thee admin choose the wrong colour. Cust waited and then the received a call and they ended up hanging up the phone. The cust told the dealership they didnt want the car and they would like the right car. £500 gw cut declined. cust asked for a cc but told there wasnt anything available. They could keep that car as the insurance wouldn't cover it. The cust then got a call saying they had sourced a car and would be a week. The cust has called today and been told it would be 6 weeks. Jo spoke to the customer today and said they were offered the opportunity to keep the vehicle but this is not correct.