Good response.

Looker did amazing, the whole process from start to finish was excellent mainly due to the Salesman called John Williams at your Lookers branch on Derby Road, Bootle. John went above and beyond to explain the whole process to us and was only too pleased to answer the many questions I asked him (and there were a lot)!Also the link he sent for the EV home charger from Octopus has been such an easy process.I am yet to get the homecharge installed but John has said once it is installed and we are unsure of anything just give him a call and he will try and resolve any issues that we may have.We have never leased a vehicle before and this was a big decision for us to go ALL electric but John has made this process so much easier and he has given us lots of reassurance.Best wishesLinda and Gareth Williams

I believe I may have been missold car finance in 2015.

Paid a £250 refundable holding deposit for a vivaro life on 9th march. On 10th march, decided not to pursue vehicle and asked sales rep to return deposit. 19th march asked rep to confirm deposit was being returned. Email from rep 21st march stating it should be returned by monday(24th), if not theyd chase it up. Emailed rep 25th march as still no sign on money being returned, but not had any response. Please advise how i can get my deposit returned.

I am writing to raise a formal complaint about the way my recent service experience was handled by a member of your service department. The situation has caused unnecessary stress, wasted time, and financial inconvenience due to what I can only describe as a serious lack of communication and care.We brought our vehicle to Lookers after it went into limp mode. Prior to this, the car had been checked by Halfords, who identified two fault codes. When handing the vehicle over, we clearly explained that we have an external warranty policy with Warranty Wise and that any repair work should first be authorised through them.After a day or two, your team member contacted us to say one fault had been identified. She then stated that since Halfords had found two fault codes, Lookers would fix both. We explained that we wanted to see what Warranty Wise would cover before approving any work. However, she informed us that Lookers “do not deal with Warranty Wise,” which I later confirmed to be completely false after speaking directly with Warranty Wise’s team.I then explained to her that a repair request form needed to be completed for Warranty Wise. Despite this, she went ahead and carried out both repairs without any authorisation for the second fault and subsequently invoiced the full amount to us.When questioned, she claimed she had sent the repair request to Warranty Wise and was waiting for a response. After contacting Warranty Wise myself, I was informed that no such request had been received. This exchange repeated itself for almost a week, with your team member insisting she had sent the form while Warranty Wise confirmed otherwise.I eventually had to take an afternoon off work to visit Lookers in person, only to discover that she had never sent the repair request form at all—despite repeatedly assuring us that she had. Once the form was finally submitted, Warranty Wise approved the repairs and covered all costs except £41, which exceeded the labour charge on the invoice.To make matters worse, when I reviewed the breakdown sent to Warranty Wise, it did not match the invoice provided to me. This discrepancy, combined with the unauthorised work and misinformation throughout, has left me furious and extremely disappointed in the level of professionalism shown.It appears that this team member’s main objective was simply to complete the work and invoice us directly, regardless of our warranty coverage or consent. This is completely unacceptable.I therefore request that a manager reviews this case urgently, and that the charge for the unauthorised second fault is removed in full.I look forward to your prompt response and resolution to this matter.

TICKET NO...PREVIOUS COMPLAINT...86725144We logged a complaint with yourselves see above and pfrevious correspondence. we were told you would review and respond within 14 days, that deadline was yesterday. We have heard nothing. In our frustration I called and spoke to a salesperson who said he would keep us informed and again NOTHING. We complained about the lack of communication but it would appear that complaints department are just as remiss.I tried to reply to your acknowledgement email but the REPUTATION email did not exist.we are beside oursleves with frustration and getting no help from the complaints dept has only exacerbated this.

I am writing to formally raise a complaint regarding the condition of the Fiat 500 I recently purchased, as well as the lack of response to my previous communication.Firstly, I would like to acknowledge the positive aspects of my experience, as believe it is important to provide a balanced view. When initially viewing the car, I was very impressed with the level of customer service provided by John in sales. He treated me with respect and spoke directly to me, which has not always been my experience in other garages where, as a female attending with a male friend, I have been ignored more times than I would care to count. John was also very helpful in locating the missing service book and followed up with me after contacting the previous owner. In addition, when I collected the car, he was patient and took the time to help me get everything set up before I left.That said, I am extremely disappointed with the condition of the vehicle upon collection. When I first viewed the car, it had not been cleaned, with grubby dials, grime around the gearbox, and a noticeable smell of smoke. I appreciate that vehicles are not always presented in a drive-away condition at the point of viewing; however, I was advised that the car would be cleaned and that an air freshener “smoke bomb” would be used to remove the smell. After a few days of consideration and further discussions with John, I proceeded with the purchase on the understanding that these issues would be addressed before collection.Unfortunately, this was not fully the case. At handover, John confirmed that the smoke treatment had been carried out and the car did smell fresh. However, before even leaving the premises, I had to clean the mirrors myself. I chose not to raise this at the time as I assumed it was a minor oversight. Once I arrived home, it became clear that the car had not been properly valeted, if valeted at all. There was still grime around the gearbox, marks on the door, and when the windows steamed up on the journey home, visible smiley face marks appeared on the glass. This was very disappointing and falls well below what I would expect when purchasing a vehicle. While I understand this is a second-hand car, spending over £10,500 (including my part exchange) is a significant investment, and I expected at least a clean vehicle.I emailed John regarding these concerns a week ago (Monday 16th March) but have not received any response, nor was there an out-of-office reply. Since then, I have received two text messages from Lookers requesting feedback, but there is no option to respond, which has added to my frustration.Had I received a prompt acknowledgement and apology, I would likely have accepted the situation and moved on. However, due to the lack of any response, I am now requesting that you cover the cost of a professional valet to bring the vehicle up to an acceptable standard.I would appreciate a prompt response so this matter can be resolved.

Well after buying a Vauxhall crosslander February 25 DP21LFT, for nearly 12 thousand cash, I’m just about at the end of my tether with it it’s been in there garage 4 times now luckily enough I took a two year warranty out on all parts other wise it would have cost an arm and a leg, and every time it goes in it’s with them for 6 and 7 weeks with major problems, and once again I’ve had a full service and mot, early February I collected it after two days and boom it had to be recovered back to them , they have had my car since and I’ve just had a phone call to say I can collect it tomorrow it’s been fitted with a new engine apparently, I’m sick to the back teeth of this car as far as I’m concerned I’ve been sold a complete dud of a car , so I’m deeply concerned about receiving this car back and absolutely appalled off the service I’ve received from Liverpool.

Hi,I’d like to enquire re my key fob battery that I asked about at my service on Tuesday 17th March.Last year I had paid for a battery change in my key, and still now it flashes up with change battery in key fob every time I start my engine.I did mention it at my service this year and it still today is popping up.Please find attached photo from today.I’m not sure if this was reset on Tuesday and how I go about sorting this please?Many thanks,Hannah GriceSent from my iPhone

Hello,I am writing to formally report a fault with the leased vehicle ( Regno. DG26KWZ) delivered to me today, 18-March-2026,Upon driving the vehicle for the first time following delivery, I discovered that the cruise control system is not functioning. As this was a stationary delivery, it was not possible to test-drive the vehicle or identify this mechanical fault before signing the delivery note.Under the Consumer Rights Act 2015, the vehicle must be of satisfactory quality and fit for purpose. As the car has been delivered with a functional defect, I would like to know how you intend to resolve this immediately.Please confirm:Which local approved garage I should take the vehicle to for a priority diagnostic. I am located in coventry.The provision of a courtesy car while this brand-new vehicle is being repaired.I look forward to your prompt response.Kind regards,Sarath Kumar Choolakkalparambil Sivadas