Unreal customer service

The salesman never kept to his promises and always had to apologise for not doing what he promised. No service history was forthcoming for the vehicle and despite being told the Used Car Buyer would sort this, it was never done. Eventually we were told that there was actually no service history for the vehicle. Our own initial enquiries regarding the service history were more successful and we managed to find out more than your own sales team; it felt like they just couldn't be bothered. It took almost two weeks and some chasing for our deposit to be returned. Overall poor service and very disappointing experience.

Good service with guys but trade in price was very low

Fantastic customer service by Jason just not the right price to change my car

No hard sell, all financial option explained. Really helpful sales team. Very accommodating. Happy for me to test drive.

The sales person was very helpful. I was unsure on my recent PCP contract that I had taken out with a different garage and he took the patience and time to talk me through it, talking through my options available to me as I wanted to come out of the PCP. Once I had the information at hand and understood it, I decided against changing my vehicle but I will not hesitate to make sure that I come back here to buy by next car due to the personal customer service that was given

Persistent but polite Apart from when I said I couldn’t afford the car due to the value they gave me for my current vehicle, totally ignored me.

The options to buy/lease in terms of monthly repayment were much higher than other places.

No

Great prompt communication. Excellent service from sales team