Hi,I’d like to enquire re my key fob battery that I asked about at my service on Tuesday 17th March.Last year I had paid for a battery change in my key, and still now it flashes up with change battery in key fob every time I start my engine.I did mention it at my service this year and it still today is popping up.Please find attached photo from today.I’m not sure if this was reset on Tuesday and how I go about sorting this please?Many thanks,Hannah GriceSent from my iPhone

Hello,I am writing to formally report a fault with the leased vehicle ( Regno. DG26KWZ) delivered to me today, 18-March-2026,Upon driving the vehicle for the first time following delivery, I discovered that the cruise control system is not functioning. As this was a stationary delivery, it was not possible to test-drive the vehicle or identify this mechanical fault before signing the delivery note.Under the Consumer Rights Act 2015, the vehicle must be of satisfactory quality and fit for purpose. As the car has been delivered with a functional defect, I would like to know how you intend to resolve this immediately.Please confirm:Which local approved garage I should take the vehicle to for a priority diagnostic. I am located in coventry.The provision of a courtesy car while this brand-new vehicle is being repaired.I look forward to your prompt response.Kind regards,Sarath Kumar Choolakkalparambil Sivadas

Car visited your Liverpool branch 3rd March. Was agreed that dianostic was at £145 which I signed for. The service department found the issue which was a damaged vacuum pump. Price was sent through st £445 to repair it. Was told anymore work needed I would be called. Agreed that price & agreed to leave the car with them for the part to arrive Wednesday. Thursday morning arrived & I had Roy (from memory) the service manager ring me. Saying along the lines that they had misquoted for the work. It needed a seal kit. Now surely that would of been known by the dealer / computer that it needs that kit, so should of quoted for that aswell?. My self & Roy agreed that best course was to replace the plastic part that had failed but I would still buy the complete vacuum pump & keep it. I was advised it would need a DPF regen which I agreed to, but wasnt told the price. So come to Thursday evening when I picked the car up, I was told the bill was £775. I was told that Roy had told me the DPF regen price, which turned out to be £120. I had to pay it as I needed the car back. In previous phone talkings with Roy I questioned the prices & thankfully kept a screen shot of the 1st agreed work as it was quoted on the phone at a higher price. Now if you add the £145, £445 & £120 together it comes to £710 not the £775. I normally use the Ellesmere port branch which at the time I couldnt get the car to. The lady though that serviced me the Thursday even was helpful talking to Roy after I questioned the prices. I truly think after this, once my service plan runs out within the next 12-18 months at £45+ a month I will not use the dealer again & when the car is replaced it wont be from the Lookers dealer network. We have bought 5 Vauxhalls since late 2002, 3 used worth £37,000 + a new car worth £11,000. Now there is no point for the Service manager ringing me to sort it out as he was involved. Has to be either head office or branch manager

At the time of purchase on 7 January 2026, which was handled by John Farrell, I was assured that the vehicle would be provided with a full tank of fuel. However, when I drove away, I immediately noticed two issues: the car had almost no fuel, and the vehicle displayed a low battery warning for the key. In addition, I was only provided with one key for the vehicle.I was advised to email my bank details so that a goodwill gesture could be arranged to reimburse the petrol I needed to purchase to fill the tank. I sent this email on the evening of 7 January and also asked about obtaining a second key for the vehicle.Unfortunately, the follow-up service since then has been extremely poor. My attempts to resolve the issue are outlined below:• 7 January 2026: Email sent with bank details and query regarding a second key.• 16 January 2026: Follow-up email sent after receiving no response.• 21 January 2026: Called the dealership and was informed John was not in; I was told he would contact me on 23 January.• 27 January 2026: I called again and was put through to John. He initially did not answer. When he eventually did, he stated he would call me back within 30–60 minutes after speaking to his manager about arranging a second key. I did not receive a call back.• 2 February 2026: The petrol reimbursement was eventually received, however I still had no update regarding the second key.• 8 February 2026: I sent an email requesting an update — no reply.• 17 February 2026: Follow-up email sent — no reply.• 9 March 2026: I called again. John was not in, so I asked to speak with his manager. I was told a note would be left requesting contact, but I have still not received any response.During the sales process, John spoke at length about the dealership’s commitment to quality service and ensuring customers return in the future. Unfortunately, the lack of communication and follow-up over the past two months does not reflect those values. The service I received during the sale itself was positive, but since the purchase was completed, my attempts to resolve a simple outstanding matter have been consistently ignored.I would appreciate this matter being reviewed and would like a clear update regarding the second key for my vehicle.

cust reserved the vehicle close to 2 months ago. There were things wrong with the vehicle which the dealership were going to repair the vehicle. The infotainment system was having to go to Nissan to get updated. There is no response from the dealership and the customer is very frustrated.

Have been advised to make complaint regarding missing parts removed professionally cannot pay the bill as car was faulty when was passed over

Mid December we took our Crossland in for a scheduled service. No courtesy car available so we waited and whilst doing that, after chatting with a sales person, we decided to explore getting a new Crossland. We had conversations with both Sales and Manager and finally came to an agreement. We were told the vehicle would not be ready until Feb or March. That was fine with us and as part of the agreement we had to pay £600. We agreed to pay £200 with the remainder payable on delivery. We decided to call Lookers towards the end of Feb and spoke to Peter Aylmer who said that John Farrell would be taking over the sale and John would ring us later that week....STILL WAITING.We rang back 1 week later PA said sorry JF should have called but JF is now on a week,s holiday. However PA would sort out the up to date position and ring us back on Friday 6th March. STILL WAITINGWe rang again on 9th March but were told JF does not work on Mondays so we asked to speak to PA, who was currently with a client. The lady we spoke with said she would get him to call us right back as soon as he was free. STILL WAITINGWe have no idea what the state of play is for our new car. We do not have any faith in Lookers or the sales team. You know repeat business relies on customer service, but as you will see STILL WAITING for some customer service!!Additionally, when we picked up the Crossland following service, the driver door made a clicking sound when opening, as though something was catching. We drew this to the attention of the person who accompanied us to the car. She went to fetch the Service Manager who inspected the door and confirmed he could hear the Catch noise but said he didn't think it had happened during service. We assured him that the door was perfect when we brought it in earlier. He said that he couldn't book it in for inspection at that point at it was close to Christmas, but that he would call us to arrange a date in January...guess what........STILL WAITING!!!!

Zach at Vauxhall Liverpool was great very helpful and personable

Salesman was informative patient and knowledgableHe was very professional

Customer is asking for original MOT certificate as he as he needs to claim it back???Customer is still waiting on his calls be returned.