Ticket: 88832929 already raisedTo add to complaint I booked car in to have brakes checked elsewhere as have had no update from service health check and I asked about brake check at Liverpool lookers.From pads and disc required and due to poor customer service and car service have had no choice but to use a different garage.Ellesmere port lookers where I had previous service was excellent lookers liverpool has lost my buisness as I have no faith that they actually carried out any check at all.

Customer turned up at branch to have spec lock on screen sorted, but when customer got to branch was told they cant do update/repair - price was £239 which was quoted on booking has spoken to two different advisor - and was told only Vauxhall deal can only do this job on the phone once booking had been made . Customer had asked a friend to pick him up from branch who had also taken time out of work . booking made on 8th June.

PLEASE SEE ATTACHMENT FOR THE COMPLAINT. LETTER RECEIVED VIA HQ

To whom it may concern.Hello, I would like to give you the following feedback of our recent experiences with Lookers in Bootle.Our car was originally booked in for 15th June for a service. On the 7th May we had to call RAC because of an engine fault light on the display. The car then went in on 18th May to investigate this and for it's full service. It was in for 5 days. We recieved the car back and the next day the engine warning repair light came back on. We had to wait until 8th June for the car to go back in again for this to be checked. We then got the car back for the 2nd time on 12th June and behold, the next day the engine warning light advising us it needs to be repaired came on again. We will contact Lookers on 15th June to report this again.Outside of all the above which isn't acceptable on it's own, we have received little or no communication from them regarding our car, we actually received a text from Motability advising us that we needed to return the hire car as our car was 'ready' not a call or message from Lookers.When I arrived at Lookers on 12th to pick up our -fixed- car, I again had no explanation as to what was actually wrong with the car and what was fixed.If you check your records our car has been in and out of Lookers Bootle for 6months and we seem to constantly have issues.We are really dissatisfied at the service we have received, it's as though they don't care as it's a motability car and they know that motability will look after us.On the most recent visit we had told them we needed a car but nothing was arranged and we ended up having to get the train and a bus to Chester at our expense to pick up a car from Select otherwise we wouldn't have had a car.This experience had put me off ever buying a car from Lookers Bootle in the future. We actually went over in March with the intention of ordering another Vauxhall but we were left standing by the door for over a half hour before anyone from sales even approached us. This on it's own was bad enough but with everything else I've explained I would never deal with Lookers again and I would advise anyone I speak to not to deal with them.Yours sincerelyGeraldine Fitzsimmons

The car was not serviced when I bought the 3rd of February which resulted in me taking the car back in on the 26//03/26 because of an red oil light on they replaced the cam belt / then the 19/4/26 the oil light back on . To which I put in a liter of oil and then oil light back on in June with an other liter of oil putting in so problem not solved

There have been a number of issues, the main being I am still actually waiting for the vehicle I ordered on 16th February. There has been zero communication to give any updates etc.I would like an email address for the Branch Manager to share further information and detail.

I made contact via the website a few months ago - seeking personal/contract details relating to a Honda purchase and mis-sold finance/commission payments. No-one has acknowledged or been back in touch which is very disappointing. Under the DPA, in accordance with the processing and handling of my data - I would like copies of all papers relating to my purchase of a new vehicle and associated financing (or a contact for that financing). as soon a possible please.

I've asked the service booking team, to email a solution to the problem of not being able to have my recall problems sorted, on my car DE75 PFJ, they have told they are unable to provide my with a suitable appointment on Saturdays because they don't do recall work on that day, I've explained, that is the only day due to work and family commitments that I can have the work done, it's poor customer service not to provide suitable appointments and not to bother sending an email.

Dear Lookers Customer Care,I am writing to raise a formal complaint regarding my recent visit to your dealership in Bootle, Liverpool, for a one-year service and vehicle health check on 4 June 2026, and more broadly my experience as a customer over the past few months.When dropping the vehicle off, I specifically advised your team that the tyre pressure warning light had illuminated and asked for this to be investigated. I was assured that this would be reviewed as part of the vehicle health check.Later that day, I was informed that the vehicle was ready for collection and that no issues had been identified. Upon collection, I was talked through the completed work, no concerns were raised, and I paid for the service before leaving the dealership. At no point was I advised of any tyre-related issue, nor was I provided with the vehicle health check video that would normally accompany the inspection.After using the vehicle later that day, I discovered that one of the front tyres had become significantly deflated. On reviewing the documentation provided by the dealership, I was extremely concerned to find that the vehicle health check had identified a nail in the tyre and recommended repair.I find it unacceptable that:• A safety-related defect identified during the vehicle health check was not brought to my attention before the vehicle was returned to me.• I was advised that no issues had been found despite the health check recording a tyre requiring repair.• The vehicle was released back to me in a potentially unsafe condition.• I was denied the opportunity to have what appears to have been a straightforward repair carried out before leaving the dealership.• The usual vehicle health check video was not provided, removing an additional opportunity for this issue to be highlighted.This is particularly disappointing given that this is the second significant issue I have experienced with the dealership within a short period.Earlier this year, my vehicle was significantly damaged whilst in the dealership’s care during recall work. Although the repair was ultimately carried out, I found the handling of the matter disappointing. At no stage did the Service Manager contact me directly to discuss the incident or offer an apology. All communication was conducted through front-of-house staff, despite the seriousness of the situation and the fact that the vehicle was only a few months old at the time.Following the recent service visit, I again raised my concerns with the Service Manager but have received no response.As a customer who purchased their first brand-new vehicle only a few months ago, I have made every effort to resolve matters directly with your official dealership. Unfortunately, the combination of these incidents and the lack of management engagement has left me with very little confidence in the level of customer care being provided.I would therefore like a clear explanation as to:• Why I was not verbally informed of the tyre damage before the vehicle was returned to me.• Why a safety-related defect identified during the vehicle health check was not escalated or discussed with me.• Why I was advised that no issues had been found when the documentation recorded otherwise.• Why the vehicle health check video was not provided.• Why my concerns have not been responded to by the dealership’s Service Manager.As a direct result of this failure, I am now facing costs that may have been entirely avoidable had the issue been properly communicated at the time. I therefore expect the dealership to take responsibility for any reasonable costs arising from this matter, including the repair or replacement of the affected tyre where appropriate.I would also welcome details of what steps Lookers intends to take to address the repeated service failures and restore my confidence as a customer.I look forward to receiving your response.Yours faithfully,Angharad Jenn

My car was serviced on 06th June and I have not received the result of health check. I was advised at time would be sent digitally and I have asked 4 times and have asked EMac service plan to request also but have not received. Does my vehicle need work doing please?