Good morning, please can someone help me with my query below, vehicle purchased from Lookers in Bootle?Many thanksKevin---------- Forwarded message ---------From: Kevin DaviesDate: Wed, 8 Oct 2025 at 10:44Subject: Re: Terms of Business DocumentTo:Hi Anthony, I hope you're well, I wonder if you can help me.I bought vehicle DE70 DYD from you in March last year, it was serviced by yourselves on the 6th March 2024, not been serviced since and I'm trying to work out which service should be next, interim or full service.When purchased the car was on 23384 miles and is now on 34847 miles, what do you think?ThanksKevinOn Tue, 30 Apr 2024 at 19:07,wrote:Terms of Business document attached as discussed.Anthony EdwardsSales ExecutiveLiverpool Vauxhall82 Derby Road, Bootle | Liverpool | L20 8LRP: 0151 933 7575www.lookers.co.uk/vauxhall

Would it be possible to forward the email conversations that I have had with Lookers Vauxhall Liverpool.Thank you.

No

CAS-36692-T0G0G8Please can I add to this complaint.My MOT failed with Lookers last week. Since then I have been away and work full time. The lady who was arranging a fault repair for me rang me with an update yesterday. I asked her about what do about my MOT as I couldnt get the tyres sorted till today (which is day 10 post MOT). She said get them sorted, ring back and they will fit me in, which I have done. I have just spoken to them and they said they cant do that, so now I will be outside the 10 days, so I have to pay for a full MOT.I am happy for Vauxhall to arrange the MOT, but I am not happy to pay for it again when I have already received such a terrible service.Please can this side of the issue be sorted ASAP.ThanksJoanne

I recently came in as my car is at the end of its lease. I told the sales person I was hoping to find a similar model car but, due to personal reasons my finance situation was not good so my husband may need to complete the finance. I asked on the day if it mattered that he didnt hold a license and was told no by your sales advisor (Jason). Another salesperson (Peter) took over, and processed my husbands finance (showing on his credit file) which was approved - but then asked for his full license which he reminded he didnt have. Peter had initially said we could probably get the car on Tuesday, however he was speaking to the finance company and advised he would get back to us. He didnt get back to us, and then went off on annual leave. I rang up for an update on the Wednesday, were another rep told me that no finance company would do that - which I should have been told in the first place. I asked for a call back from the manager to speak about the misinformation given, he said he would call me back after 1pm yesterday - i am still waiting for that phonecall.

I found that all the staff were exceptionally helpful in explaining and supporting me in the purchase of the car. Particular thanks to Ollie initially in choosing the car and on the day I picked up the car Zak, Lynn and Neil.They were very patient and kind and I appreciated all that they did for me.Thank you. Judith Cox.

nobody rang back untill 3 weeks laterbought rlsewhere crap service t

Great prompt communication.Excellent service from sales team

Great customer service.

Chris was very good