Hi, My wife and I collected her new Frontera motability car 20/10/25 at Lookers Bootle Liverpool. We were asked to have a look at the car. As soon as we got into the car there was a gash in the dash board approx 2 inches long x 1/4 inch wide and 1/4 inch deep. We pointed it out to the salesman Rob Moyles (Motability salesman), whom appologised and had it fixed after about week. However, once we got home we noticed a white mark on the bumper. Telephoned Rob, he asked us to bring the car back so he could take a look. We took it back to show Rob, I think it was the next day. He took it to the mechachic's who said it was something to do with the wax on the bumper. Rob asked us to leave it for a few weeks to see if it settled!!!We hadn't checked the car at the show room because of the gauge in the dash board, and just just took it home.We received a recall for the car just before Christmas and booked it in as soon as we could. We thought we'd mention the bumper while we were at the dealers. When we arrived we spoke to Rob before going to the service centre informing him that the white mark was getting longer. Rob advised we could make a claim on the warranty. So, we went to the service department. The person at the service department told us he'd get the mechanics to check it. Apparently the mechanics said the mark is from a bump. This must have occured somewhere along the line as we noticed it as soon as we got home and hadn't been anywhere for it to be bumped while in our possession.After speaking with the manager at Lookers, the service department said sales would have to deal with it as it had obviously happened before we collected. We were supposed to receive a phone call from Rob Moyles (Motability salesman) a week ago. Still waiting.Now, we'd like to complain about the situation in the strongest possible terms, and our inconvenience and time wasting. It is blatantly obvious the car was not checked at the dealership during it's time there prior to our collection.This has caused us great anxiety and disruption. We have had several motability cars without any problems. It feels like we are being passed from pillar to post, and ignored.Please advise.

Dear Sir/madam,I am writing regarding my 2021 Vauxhall Corsa, which I purchased from Lookers in August 2023 under a PCP agreement.The vehicle was subject to a manufacturer emissions recall in 2024, which was completed as required. Recently, the car underwent a routine service at an independent garage, during which oil contamination was found in the spark plugs. The spark plugs and engine oil were replaced at that time.Within a few weeks of this service, the engine repair light came on again, and the engine oil level was found to be extremely low again. The garage that carried out the service has advised that this level of oil loss is abnormal and not consistent with normal wear and tear. They have also suggested that the issue may be related to an underlying engine or emissions-related fault, potentially requiring significant repair.Given the vehicle’s age, mileage, and its known emissions recall history, I am concerned that this may indicate an issue not related to daily wear and tear of the car. Under the Consumer Rights Act 2015, vehicles must be of satisfactory quality, fit for purpose, and reasonably durable. I therefore l am hoping that you would be able to look into this for me to determine whether this fault is related to a manufacturing or emissions-related issue.At this stage, I have not authorised any further diagnostic work or repairs, as I believe it is appropriate for the supplying dealer to assess the vehicle first.Please let me know how you would like to proceed.Kind Regards,

Came in this morning for a diagnostic service, was met by Nicky on the service desk who sorted the problem out really quickly and realised there was no problem after all,.....she was friendly and professional and I was on my way home with a smile on my face..... absolutely brilliant customer service and knowledge.... thank you Nicky..

I put my car in the garage due to oil consumption issues. I waited 3 weeks for the return of the car, which came back filthy and a scuff on the front bumper. I was promised updates which never came. I went personally to the garage to get updates and was blagged at every turn. They refused to give me a date when my car would be ready and said they were busy under the Consumer Act I am entitled to have a time when my car would be ready and if its not done in a reasonable time to be given a full explanation. They refused to give me clear updates and eventually admitted that I had been lied to which I knew because the answers were consistently incongruent. I asked for a courtesy car and was blanked. When asked if the job of the oil sump pump had been completed I was given a non committal answer that there had been an oil change. They changed my clutch but didn't really say what was wrong with it. They are my main concerns. I emailed the Services Manager with a full complaint and I did not get an acknowledgement of the email. I know someone tried to call me and I had the flu at the time and felt too vulnerable and ill to respond and sent another email to say I was to ill to speak and if he could acknowledge an update and that never came. I want to make it very clear, I took my car to Lookers St Helens for my MOT and service and the service was like night and day. I had to gave a new disc and brakes replaced and straight away they offered me a courtesy car unfortunately I did not have my drivers licence and they arranged for me to have a lift home. I told them the saga of the other garage and straight away they were gery helpful and gave me some instructions and to bring the car back to them to check the oil consumption.

Took nearly 2 weeks for someone to contact me despite numerous messages

Friendly staff and efficient service by Zach.

Excellent service very welcoming thank you Paul cook

From start to finish your Manager Peter Vymer has made this process a smooth transition to recieving my new vauxhallMany thanks for his 💯 % support and Help*****

Adam provided a great service, very knowledgable and gave me good advice without being pushy. Adam saved me a significant amount of money, as he secured me a much better deal for finance.

I just want to say im really disappointed that my complaint has not been followed up in over 2 months, I got told the service manager was on holiday by another manager and that I would be contacted shortly yet nothing has happened since. Im really disappointed at the danger I was put in and the lack or accountability ive faced since the issue occurred.