I was impress by john Farrel with his allRound communication
Verified User
•
Mar 10, 2022
5.0/5
5.0/5
Great experience, dealing with Robert M. was a pleasure and we received good customer service with all required information while our purchase. Highly recommend
Verified User
•
Mar 10, 2022
5.0/5
5.0/5
Question 2, reason for 4*.My sales representative was Rob Moyles, he was extremely helpful throughout the process.On one occasion I travelled to the dealership with the hope of test driving a vehicle. Rob was off so another colleague assisted. The vehicle I hoped to test was not available, I asked whether I could try an automatic version of the car to get a feel for the size etc. appreciating this would be a different experience than a manual, but still wanting to try as I had travelled 30 minutes from home solely to do so. The staff member was quite dismissive, said there was 'no point', and told me to come back. I was in and out of the showroom within 2 minutes - a wasted journey and not a very nice experience.On his return to work I informed Rob of this experience, he went above and beyond to ensure I was able to test drive a car asap and the process ran smoothly from there.I would give Rob 5* the deduction relates only to the other colleague I encountered during my visits to the dealership.Thanks!
Verified User
•
Mar 9, 2022
5.0/5
5.0/5
Stephen was really helpful and can’t thank him enough, I love my new car
Verified User
•
Mar 9, 2022
5.0/5
5.0/5
Just to say from start to finish Francis has been amazing
Verified User
•
Mar 8, 2022
5.0/5
5.0/5
Great customer service a pleasant experience
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
The salesperson, Afy, was very pleasant and helpful throughout the process. He made sure that we had as much time as we needed to inspect the vehicle and have a test drive before discussing the purchase. He also kept in contact prior to picking up the vehicle and ensured it was fully valeted, ready for collection.
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
Chris made me feel so comfortable, as.this was so hard for me to do this, he had a brilliant sense of humour, comedy club waiting next job 5 stars lovely man. Very quick and professional thanks Chris
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was impress by john Farrel with his allRound communication
Verified User
•
Mar 10, 2022
5.0/5
5.0/5
Great experience, dealing with Robert M. was a pleasure and we received good customer service with all required information while our purchase. Highly recommend
Verified User
•
Mar 10, 2022
5.0/5
5.0/5
Question 2, reason for 4*.My sales representative was Rob Moyles, he was extremely helpful throughout the process.On one occasion I travelled to the dealership with the hope of test driving a vehicle. Rob was off so another colleague assisted. The vehicle I hoped to test was not available, I asked whether I could try an automatic version of the car to get a feel for the size etc. appreciating this would be a different experience than a manual, but still wanting to try as I had travelled 30 minutes from home solely to do so. The staff member was quite dismissive, said there was 'no point', and told me to come back. I was in and out of the showroom within 2 minutes - a wasted journey and not a very nice experience.On his return to work I informed Rob of this experience, he went above and beyond to ensure I was able to test drive a car asap and the process ran smoothly from there.I would give Rob 5* the deduction relates only to the other colleague I encountered during my visits to the dealership.Thanks!
Verified User
•
Mar 9, 2022
5.0/5
5.0/5
Stephen was really helpful and can’t thank him enough, I love my new car
Verified User
•
Mar 9, 2022
5.0/5
5.0/5
Just to say from start to finish Francis has been amazing
Verified User
•
Mar 8, 2022
5.0/5
5.0/5
Great customer service a pleasant experience
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
The salesperson, Afy, was very pleasant and helpful throughout the process. He made sure that we had as much time as we needed to inspect the vehicle and have a test drive before discussing the purchase. He also kept in contact prior to picking up the vehicle and ensured it was fully valeted, ready for collection.
Verified User
•
Mar 7, 2022
5.0/5
5.0/5
Chris made me feel so comfortable, as.this was so hard for me to do this, he had a brilliant sense of humour, comedy club waiting next job 5 stars lovely man. Very quick and professional thanks Chris