Rob (sales) was brilliant from start to finish

Customer service excellent and all reception staff very helpful and knowledgeable thanks again for your help especially Carly and, Chelsea. Never thought anyone would be as good as Speke Vauxhall but you all have impressed me. Thanks again

John Farrell excellent sales assistant knowledge brilliant and helpful all the way through my new purchase. Wasn't offered service plan as I already have one in place, to which John already knows as he helped with my last vehicle

Lovely young lady dealt with us! Very pleasant & helpful. Unfortunately don’t know her name!

Very approachable and helful

A lot of this doesn't apply as it's a Mobility Car. Francis couldn't be more helpful throughout.

N/A

I was impress by john Farrel with his allRound communication

Great experience, dealing with Robert M. was a pleasure and we received good customer service with all required information while our purchase. Highly recommend

Question 2, reason for 4*.My sales representative was Rob Moyles, he was extremely helpful throughout the process.On one occasion I travelled to the dealership with the hope of test driving a vehicle. Rob was off so another colleague assisted. The vehicle I hoped to test was not available, I asked whether I could try an automatic version of the car to get a feel for the size etc. appreciating this would be a different experience than a manual, but still wanting to try as I had travelled 30 minutes from home solely to do so. The staff member was quite dismissive, said there was 'no point', and told me to come back. I was in and out of the showroom within 2 minutes - a wasted journey and not a very nice experience.On his return to work I informed Rob of this experience, he went above and beyond to ensure I was able to test drive a car asap and the process ran smoothly from there.I would give Rob 5* the deduction relates only to the other colleague I encountered during my visits to the dealership.Thanks!