Great service from john and the tea was alright as well

My car is due for a service. I have called today to book it in. I was informed that it requires a major 4 year service and that, in addition to the service plan I’m currently playing for, there would be an extra charge of £230.40.Could you explain why a major service is required and indicate where in my contract this is specified please?

You have spent 21 days liaising with Vauxhall Technical without reaching any conclusions about my new cars engine problem and how it can be fixed. You would think that a car brand that has been building cars for 122 years would have some experience in problem solving.How long is this likely to continue ? My wife cried this morning when I told her once again the “still with Vauxhall Technical “ line had been fed to me.My experience to date may be standard or par for the course in warranty matters but let’s not forget there’s a customer without his car !! Who is batting for me ? Some reassuring words for my wife would be helpful. Please let me know if there is something else I should be doing.

J500MUN has been with you 3 weeks. There has been no feedback this week. Can you throw me some scraps of comfort that I will have my car or a car for my driving holiday in 3 weeks time. You would like to think Vauxhall would know how their cars tick !!

HiWe have received a complaint from the below customer that would be with you to review.The customer has had a claim made under the warranty however, they only just purchased the warranty and they questioned you about if they didn't have the warranty what would have happened. They were advised that as it was within 90 days you would have covered this cost and you can still do this if a complaint was made with us.As this is advised provided by Lookers we are unable to investigate this could you please review this and contact the customer as they do not want the warranty to be used if it doesn't have to be used.Thank you for taking the time to share your feedback on your Lookers Platinum warranty plan. I am sorry that the service you received did not meet your expectations.Name Abigail Davies

Absolutely — here’s a clearer, more professional and structured version of your complaint that keeps your tone polite but firm, while making the timeline and key issues easy to follow:---**Subject:** Formal Complaint Regarding Missed Vehicle Damage and Service IssuesDear [Service Manager’s Name],I’m writing to raise a concern about the recent service experience with my vehicle, which was booked in on **6th October**.When I collected the car after the service, I was informed there was an issue with the parking sensor and was told it would be looked into. However, when I got back into my car, the issue was still unresolved. I returned to the service desk and was asked to send photos and a video of the fault, which I did.By **Wednesday**, I was contacted by Lookers’ survey team and explained that I hadn’t yet heard back from the dealership. They said they would pass this feedback on. By **Friday**, I still hadn’t received any update, so I called again. A helpful lady named Nicky kindly chased it up for me and managed to arrange another appointment for today.When I brought the car back in, I was informed there is now:* A bulge in one of the tyres* A broken front parking sensor* Damage to the underside at the rear* A broken rear parking sensorWhile I fully acknowledge that I ran over some cones on the **3rd**, I’m concerned that none of this damage was identified during the original service or recorded in a health check. I was not provided with a vehicle health report at the time, which makes it difficult to know what condition the car was in when it left the workshop.This situation has now left me waiting over **three hours for the RAC** to attend, and without a safe car to use for my planned family trip to Alton Towers this week. If the damage had been identified during the initial service, I would likely already have had a courtesy car arranged by now.I would appreciate it if you could:1. Send me a copy of the **initial vehicle health check report** from the 6th October.2. Confirm whether the tyre bulge or underside damage were noted at that time.3. Provide an explanation as to how these issues were missed during the inspection.I look forward to your prompt response and resolution.Kind regards,Dean CampbellDa73 wut

J500 MUN bought from yourselves back in January came into your dealership about 4 weeks for what turned out to be an inconclusive engine problem diagnosis. It returned to and has been with you since 10th October. I had naively turned down an offer of a courtesy car 4 weeks ago thinking any repair was a 2 day job at the most.What I hadn’t realised was that the warranty repair was going to involve periodic exchanges of information over the following weeks between yourselves and Vauxhall Technical. 2 weeks on and I have no idea if the problem has been identified or when I am likely to get a fixed car back to me.It’s got to the stage were I feel I’m the embarrassed one for turning up at your service desk looking for answers. If you’re not phoning me to keep me in the progress loop then I dont see any point phoning you.Can you put my mind at rest please.

10 out 10 Chris was brilliant

The options to buy/lease in terms of monthly repayment were much higher than other places.

Hi,SG71 YNH VAN MOTWe Dropped the van off Fri 10/10/2025 but have not got the van back yet, and not heard from Vauxhall with an update.it only went in for an MOT - that should take no longer than 1 Hour !Service and communication VERY POOR as mentioned in my last email.Paul Manders