I write to express my profound dissatisfaction with the sales and after-sales service I have received since first contacting your dealership in November 2024, and to outline recurring faults with the Vauxhall purchased on 14 December 2024. Despite numerous calls, emails and visits, my concerns have been repeatedly ignored or poorly handled.Below is a concise chronology of events from my interactions with your dealership and the issues I have encountered:- 5 November 2024: Jason agreed by phone to send two new-car options to my email address. No email arrived.- 8 November 2024: I called back, spoke to a colleague, left my number and requested Jason follow up. No response.- 12 November 2024: Rob contacted me regarding a different search and finally emailed one option. I replied requesting further choices. No reply was ever received.- 1 December 2024: Walk-in visit. Joe introduced me to Jason my sales advisor, but it was Joe who eventually located a car in my budget.When it was time for me to sign paperwork it was under rushed conditions and I was given 2 hours to read sign and return important documents with no warning, whilst I was at work and this was in order to secure collection of my vehicle the following day.- 13–14 December 2024:- having had to refuse to sign the documents within 2 hours, I returned to sign paperwork with Peter. It was agreed verbally that Jason would personally deliver my new car no later than 1 pm on 20 December 2024, with a call when he departed the dealership. I wanted to collect my car but I was again being pushed this would be delivered to me because it didn’t suit your dealership to have me collect on a weekend.- 20 December 2024: No call by 1:15 pm. Upon chasing, Jason “would leave shortly.” He arrived at 3pm with incorrect VR5 paperwork showing an address I never provided. He apologised and promised correct documentation within two weeks, which never arrived. I was offered £100 goodwill by Joe.- 9 January 2025: I emailed Jason about the outstanding VR5. He replied it could take up to six weeks.- 14 January 2025: Four-hour-old collision-fault warning illuminated; no visible damage. The warning only cleared after multiple ignition cycles.- 28 January 2025: While in slow traffic, the clutch overheated and retracted, causing me to lose full control. I reported this to Joe, who referred me to Cheryl. My concerns were downplayed, and my driving questioned. Only after copying this complaint into an email was I offered a courtesy car and immediate action taken.-31 January: I made a complaint about the service I received and the issues i was encountering with the clutch. This was made via telephone call. I received the call from one of your departments asking for general feedback after my purchase. A complaint was raised on my behalf and I was advised I would hear back in two weeks. I had to call back after 2 weeks as I had no response, I was advised it had been forwarded to the dealership manager to be dealt with to this day I have never received a response. Reference- 77280207- 10 February 2025: DVLA notified me that Vauxhall had reported me as lacking a “certificate,” due solely to the wrong address on your VR5. I had to resolve this myself.- 14 February 2025: I dropped the car in for repair at 9 am; only at 3:30 pm did I receive a video update confirming a leaking slave cylinder. Next-day readiness was promised.- 18 February 2025: No update by 4 pm; parts had to be ordered, delaying repair to 21 February 2025.- 21 February 2025: I finally collected the car with no apology for the poor communication or inconvenience caused.- 8 June 2025: Collision-fault light recurred.- 14 June 2025: Service-indicator illuminated because the service schedule was set incorrectly; I had to return the car for a reset again at another expense to me on petrol, tyres and miles.-12 September 2025: collision fault light recurred.- 8 October 2025: warning light for a faulty left headlamp. I got out the car to check and both headlights looked fine and exactly the same. (Pictures can be provided of the warning signal and the headlights)It has now been 10 months since purchase and I continue to experience faults. I have no confidence in this vehicle, yet three years of finance remain outstanding. I also have serious concerns about my safety in this vehicle.This pattern of broken promises, defective vehicle condition, and dismissive treatment is wholly unacceptable.Subject to receipt of a further goodwill gesture reflecting the stress, time lost, and safety risk endured and failure to receive a satisfactory response by 22 October 2025, I will have no option but to escalate my complaint to the Motor Ombudsman and consider legal remedies for breach of contract and misrepresentation.I trust you will treat this matter with the urgency and professionalism it warrants. I would like all correspondence to be conducted via email so I have a record of all conversations.

Good morning, please can someone help me with my query below, vehicle purchased from Lookers in Bootle?Many thanksKevin---------- Forwarded message ---------From: Kevin DaviesDate: Wed, 8 Oct 2025 at 10:44Subject: Re: Terms of Business DocumentTo:Hi Anthony, I hope you're well, I wonder if you can help me.I bought vehicle DE70 DYD from you in March last year, it was serviced by yourselves on the 6th March 2024, not been serviced since and I'm trying to work out which service should be next, interim or full service.When purchased the car was on 23384 miles and is now on 34847 miles, what do you think?ThanksKevinOn Tue, 30 Apr 2024 at 19:07,wrote:Terms of Business document attached as discussed.Anthony EdwardsSales ExecutiveLiverpool Vauxhall82 Derby Road, Bootle | Liverpool | L20 8LRP: 0151 933 7575www.lookers.co.uk/vauxhall

Would it be possible to forward the email conversations that I have had with Lookers Vauxhall Liverpool.Thank you.

No

CAS-36692-T0G0G8Please can I add to this complaint.My MOT failed with Lookers last week. Since then I have been away and work full time. The lady who was arranging a fault repair for me rang me with an update yesterday. I asked her about what do about my MOT as I couldnt get the tyres sorted till today (which is day 10 post MOT). She said get them sorted, ring back and they will fit me in, which I have done. I have just spoken to them and they said they cant do that, so now I will be outside the 10 days, so I have to pay for a full MOT.I am happy for Vauxhall to arrange the MOT, but I am not happy to pay for it again when I have already received such a terrible service.Please can this side of the issue be sorted ASAP.ThanksJoanne

I recently came in as my car is at the end of its lease. I told the sales person I was hoping to find a similar model car but, due to personal reasons my finance situation was not good so my husband may need to complete the finance. I asked on the day if it mattered that he didnt hold a license and was told no by your sales advisor (Jason). Another salesperson (Peter) took over, and processed my husbands finance (showing on his credit file) which was approved - but then asked for his full license which he reminded he didnt have. Peter had initially said we could probably get the car on Tuesday, however he was speaking to the finance company and advised he would get back to us. He didnt get back to us, and then went off on annual leave. I rang up for an update on the Wednesday, were another rep told me that no finance company would do that - which I should have been told in the first place. I asked for a call back from the manager to speak about the misinformation given, he said he would call me back after 1pm yesterday - i am still waiting for that phonecall.

I found that all the staff were exceptionally helpful in explaining and supporting me in the purchase of the car. Particular thanks to Ollie initially in choosing the car and on the day I picked up the car Zak, Lynn and Neil.They were very patient and kind and I appreciated all that they did for me.Thank you. Judith Cox.

nobody rang back untill 3 weeks laterbought rlsewhere crap service t

Great prompt communication.Excellent service from sales team

Great customer service.