Excellent service, David mad

Dear Lookers Liverpool Team,I am writing to formally request a repair under warranty for my Vauxhall Crossland X Elite Turbo A (1.2 Turbo 130HP, Reg: HG69 WHF), which I purchased from Lookers Liverpool in Sept 2023 with 20,800 miles. The vehicle has now covered 31,000 miles.Description of Issue:Recently, the vehicle began shaking at low speeds (under 30mph). This escalated to a "Check Engine" warning, total loss of acceleration, and the vehicle entering "limp mode." Upon switching the engine off, the cooling fan continued to run at high speed for several minutes. A diagnostic inspection by an independent garage has confirmed a significant internal engine fault requiring full disassembly.Technical Context & Recall Evidence:Based on my research and the symptoms described, this is a known manufacturing defect related to the 1.2 PureTech "Wet Belt" system.• Vauxhall/Stellantis has acknowledged that the timing belt in these engines can prematurely degrade, shedding debris into the oil system, clogging the oil pump and vacuum pump.• I am aware that in March 2024, Stellantis launched a Customer Support Programme specifically for these 1.2 engines, extending the warranty coverage to 10 years or 112,000 miles for timing belt degradation and oil pressure issues.• The vehicle is well within these parameters (2020 model, 31,000 miles)Service History & Maintenance:I have maintained this vehicle strictly according to manufacturer guidelines. Specifically:• The car has a full service history.• The most recent annual service (including oil and filter change) was completed in June 2025.• The car has been driven fewer than 10,000 miles since purchase and has been maintained to the highest standard.Consumer Rights Act 2015:As the vehicle was purchased from an authorized main dealer less than three years ago and has failed significantly at only 31,000 miles, it does not meet the statutory requirements of being of "satisfactory quality" or "durable" as defined by the Consumer Rights Act 2015. An engine of this age and mileage should not require a full rebuild.Required Action:I request that Lookers Liverpool arrange for the vehicle to be inspected and repaired at no cost to myself under the extended manufacturer warranty and the Stellantis Customer Support Programme.Please provide a timeline for the inspection of the vehicle and confirm that a courtesy car will be provided while these major repairs are undertaken. I can deliver the car to Lockers Liverpool or Ellesmere Port on the scheduled day. If you prefer to pick up the car, it is available at the address in my signature below.I look forward to your prompt response to resolve this matter.Sincerely,Ahmed Abouzeid073002315413 King George Drive, Wirral, CH62 5DX

Dear Lookers Complaints Team,I am writing to raise a formal and urgent complaint regarding my recent purchase of a Toyota CH-R from Lookers Vauxhall Liverpool.During the vehicle viewing and negotiation, your representative, Afi, clearly informed me that the car initially had only one key. After checking with his manager Peter, I was explicitly assured that Lookers would provide the second key. I was also told that if the key could not be located, Lookers would arrange for a new key to be made through Toyota and would cover the full cost.Based on these assurances, I proceeded with the purchase and paid the full amount upfront.However, despite polite follow-ups over several weeks, I have received no resolution. I was eventually told that Peter is no longer in his role and that Afi “cannot do anything,” which is unacceptable. The commitment to provide the second key was part of the agreed terms at the time of sale, and Lookers is responsible for honouring that agreement regardless of staff changes.Vehicle Details:• Model: Toyota CH-R• Registration: MV89 WSLI am now requesting a clear and immediate resolution. Please confirm in writing within 7 days that:1. Lookers will either provide the original second key, or2. Arrange for a new key to be issued by Toyota at no cost to me, as originally promised.If I do not receive a satisfactory response or confirmed action within 7 days, I will have no choice but to escalate this matter to:• Toyota UK Customer Relations, and• Trading Standards, for breach of agreed sale terms and failure to resolve a straightforward post-sale issue.I trust that Lookers will take responsibility and resolve this matter promptly and professionally.I look forward to your immediate response.Regards,Jayeshkumar Goswami[07776844964]On Thu, 20 Nov 2025 at 11:17, Jayeshkumar Goswamiwrote:Dear Lookers Complaints Team,I am writing to formally raise a complaint regarding my recent purchase of a Toyota CH-R from Lookers Vauxhall Liverpool.At the time of viewing and negotiation, I was informed by your representative, Afy, and later confirmed by his manager, Peter, that although the car initially had only one key, I would be provided with a second key. Peter assured me that if the second key could not be located, Lookers would arrange for a new key to be made at a Toyota showroom and cover the cost.Based on this assurance, I proceeded with the purchase and paid the full amount upfront without any negotiation on this point. However, despite multiple follow-ups over the past two weeks, I have received no positive response. I was eventually told to raise a complaint because Peter is no longer in his position, and Afy stated that he cannot assist further.This situation is unacceptable as the commitment to provide the second key was a clear part of the agreement. I kindly request that Lookers honors this promise and arranges for the second key to be provided at no cost to me.Vehicle Details:• Model: Toyota CH-R• Registration: MV69 WSLPlease confirm the next steps and timeline for resolving this issue. I look forward to your prompt response.Regards,Jayeshkumar Goswami[07776844964][jayeshkumar.goswami0107@gmail.com]

HiJust wanted to know what engine is in the new vivaro pleaseSteve

We bought our car from you in August 2016 & have had a service plan ever since. We booked it in for service/MOT today & were told the service plan has expired. We have had no communication from yourselves to notify us of this & I had not noticed the payments had stopped (do you check every bank payment every month?). We live on a state pension & a £350 bill out of the blue is seriously not welcome! Just a phone call to let us know would have been nice.

It has now been 14 days since I requested a refund for £250 on the 10th February. It was a holding deposit on a car that we didn't end up purchasing.I have been told on numerous occasions that a refund is being processed and still not received anything. I spoke to the manager Joe Williams yesterday (23rd Feb) and was assured the refund would be in my account first thing this morning and I have still not had it. I've called twice this morning and still not been able to get hold of Joe. I have emailed him twice also with no reply.I've called a total of 11 times and still have nothing to show for it.I'm now in my overdraft due to missing the £250 that should have been refunded ages ago.

Went out of the way to provide a personal video of car re distance from homefolowed up afterwards

Great help

My car went in for a Service and MOT in October 2025. A problem was discovered that is to be rectified under the terms of the lifetime warranty. My car still remains with the dealer and the only information I have repeatedly received for the last 5 months is "we are waiting for parts" .The parts in question are "bolts" I fail to see why it takes so long for "bolts"I am concerned that this has taken far too long to rectify and I have not had a response or telephone call from my most recent request to speak to the service manager.Also the tax is due at the end of February and I will not be able to do this due to the MOT not being completed.

Following the purchase of my vehicle there have been several issues related to the sales process and aftercare.I collected the car on 31/12/25, having purchased it on 20/12/25 and a test drive on 19/12/25. On the test drive the brakes were noisy, which the salesperson attributed to the car having been standing and the regenerative braking of the EV.Prior to collection I enquired as to the MOT status of the car and was told that all car had at least 9 months MOT. Upon collection, this was found to be untrue and the car only had 6 months MOT. The sales team agreed to giving the car an MOT.Upon collection I was told that there was only 1 key and that I would need to return to the dealership to have a new key programmed. This was only available at 10am on specific days, I work in education so was not able to arrange this until 17/2/26. I also arranged the MOT for the same time as the dealership is a 40 mile drive from my house.When I arrived at the dealership, I was told that the key programming had been cancelled 2-weeks ago. The salesperson said they had called me and left a message, but I have no received calls from them.They have rearranged the key programming for the 31st March.Following the MOT, there is an advisory saying the brakes will need replacing and the cost will be £263. Although I have done around 3000 miles since collection, my daily commute of 88 miles includes 80 miles of motorway travel where the brakes are rarely used. I also use the B setting on the gearbox to minimise the need for braking.Issues which need addressingWhy was a second key not sourced prior to me collecting the car?Why was the MOT status not checked prior to collection?Why was I not provided with any documentation at collection (previous MOT certificate, PDI documentation?Why should I now have to pay to replace the brakes when I have used them minimally, and they were making noise on the test drive?By the time the second key will be sourced, I will have also spent 2 days travelling to and from your dealership to address things which should have been dealt with prior to collection.