I WISH TO MAKE TWO CLAIMS FOR MIS-SOLD FINANCE ON TWO VAUXHALL CORSA I PURCHASED IN 2014

We have just received our new Vauxhall Vivaro GS van from Lookers, after the one previously bought 7 months ago was written off, we used James Bruce to help us with the first purchase, and after our accident and the van was written off, I contacted, James about a new replacement, he informed us that with the first van only being 7 months old we would be entitled to a new for old replacement, which we where unaware of, so when the insurance company made us a low offer for the old van, I said we had been informed that we should be entitled to a new for old as it was only 7 months old, they contacted us again next day , and confirmed we where entitled to a new vehicle. This was great information from James who help us all the way with the new van and arranged private plate to be fitted prior to delivery and delivery to our home address in Hexham.James is a pleasure to deal with and is very knowledgeable and a valuable asset to Lookers

Hi Darren This is another follow up email as stated below on the above subject matter. It is not only unfortunate, but shameful that almost 3 years down the line, Vauxhall Lookers has not been able to resolve this matter despite the fact that the car has been parked with Vauxhall Lookers Star City Birmingham, since October 2024. This appears a deliberate decision not solve the problem. It is further shameful that Redline finance knowing the true situation of the car and my position concerning the direct debit, are still sending me remindal letters of owed amount on the loan. My position remains unchanged. I cannot continue a direct debit of a bad product. On your part, you sent me a letter advising me on how to sell the car and pay off the finance. Why would I sell a car with engine malfunction. To say the least, that was a wrong advice and the very reason I didn’t go with that advise. I responded and asked why Red finance couldn't instruct Vauxhall Lookers to sell the car and pay off the loan. Arguably car loan is in my name. I didn't want to sell the car. All I wanted is for the car to be repaired fit for use and i will reinstate my direct debit. In fact you have caused me so much financial lost. It is unfortunate that the this request has been ignored to date May 2026. Of what use is it, sending me default payment and that my details has been passed on to debt collectors. That appears a joke. Red Finance does not want to impress on Vauxhall Lookers to do the needful but want me to keep paying for a faulty product. How fair is that. Oh! By the way, my car that was dropped for repairs with Vauxhall Lookers Star City in Birmingham, since October 2024, it would appear that it is now being used. Is it that the car has now been sold without my knowledge? Or being used as a fleet car by Vauxhall Lookers Star City. How do I know this? The car has recently been booked for traffic offence. That’s absurd. What is happening. I will be sending the evidence shortly. How was that? Because the V5 is still in my name. Clearly that action presents as a criminal offence against whoever is driving a car that is under dispute. If the car is sold, allegedly, without my knowledge may require a legal action. And if Red finance has a knowledge of this (I hope not) why would continue to be on my back. I honestly need a clarification on this current twist. I look forward to your response on this email as the entire scenario for this car is now a joke. Kind regards Mr Godfrey Obi

Dear Lookers Liverpool,I am writing to formally raise a complaint regarding an ongoing issue with the parking sensors on my vehicle, registration DF22PZX, which still remains unresolved after approximately five months.Since initially reporting the fault, the vehicle has been back to the garage to confirm the issues that cost a small fortune. Since then minimal contact bewteen the dealership and myself has taken place. I have provided my warranty referances and also the company. As i took this out when i purchased the vehicle with yourselves (This should already be on file). This has become extremely frustrating and disappointing, especially given the amount of time that has passed without a proper resolution being provided.I expected a much higher level of service and communication throughout this process. Unfortunately, I feel that the issue has not been handled with the urgency or professionalism that I would expect from Lookers. Having a fault remain unresolved for this length of time is unacceptable, particularly when it affects the functionality and usability of the vehicle.I would now like this matter escalated and would appreciate:A clear explanation as to why the issue has still not been resolvedConfirmation of what further action will be takenA timescale for a permanent repairImproved communication moving forwardI would appreciate a prompt response to this complaint and a resolution as soon as possible.I look forward to hearing from you.Kind regards,Daniel Peers

26 May 2026Good afternoon,I am emailing you about a complaint received which does not lie with us, Kevin is very unhappy with a garage he has recently visited. They had not been able to replicate a fault with the car and although it is an intermittent fault, he felt this should have been easy to find. The fault in question was indicator light.Can you have a look please?

purchased vehicle August last year and has been in and out with issues. customer feels the vehicle is not fit for purpose and looking to go down the rejection route. vehicle has been out of the garage approx 1 month after spending 2 weeks in and the engine management light has already come back on

I am writing regarding the Hyundai Tucson (registration BD68 AEM) that we purchased second‑hand from your Liverpool branch in October 2024.When we brought the car home, we discovered several issues that had not been apparent during the sale. These included:- The bonnet not closing securely and wobbling in place- The rear spoiler being loose and unstable- A slow puncture, which we were reassured at the time was simply due to low pressure from being on the forecourtA few months after purchase, the front brake discs and pads needed to be replaced, totalling almost £300Due to living an hour away, we chose to resolve these initial issues ourselves and replaced the tyre, brake discs and pads.However, we have now encountered a far more serious problem: the gearbox has become unusable and requires replacement, along with the clutch. This has been confirmed by a repair centre near us, and we have been quoted approximately £2,000 for the work.Given that the car has only covered 42,000 miles in total (15,000 of those with us), this kind of major mechanical failure is far below what would reasonably be expected. We have been advised by our solicitor that this may fall under the Consumer Rights Act, and we are prepared to pursue the matter through legal channels if necessary.Another concern is that we cannot locate the service history that was stated as part of the sale. The black folder we were given does not contain the service log. We do have the invoice for the service we arranged last year, and we understand the vehicle was serviced by yourselves shortly before we purchased it. We would be grateful if you could provide the service documentation for that work.We appreciate that the car is outside of its warranty period. However, given the nature and scale of the fault, we are extremely disappointed. Before proceeding with any legal action, we wanted to ask whether you would be willing to offer a goodwill contribution or discount towards the required repair. As I’m sure you can understand, this situation has come as a significant shock, and we had hoped that purchasing from a reputable dealer would provide reassurance of reliability.We look forward to your response.Kind regards,Claire

Booked my van in after recieving a recall letter for the camshaft timing chain check & if that was ok should have got a free oil change as specified in the letter didnt get the service that was chargeable even though the letter said it was completly free,Also left the dealship with a engine light on the dash that was due to the mechanic either forgetting to plug my ad blue tank sensor back in or leaving it out on purpose to book in extra work as i was interrogated about the company who was the previous owner of the van & made to belive that the engine lights have a habbit of coming on when having this recall done only for me to know how well serviced & well looked after the van had been before i bought it i know no fault would happen and it be something done in the workshop that was the culprit.

Initially told to book car in on Thursday 14 May 2026 for the fault to be investigated. The vehicle was left on the forecourt until the nxt day with no work done and no work done on the Friday. No update provided on Friday 15 May and when I contacted Lookers, I was told Nicola had left for the day. Another member of the team provided an update around 17:30 hrs that evening.Nicola provided an update on monday 18 May and we agreed to get the work completed. There has been no update since Monday and I have rang several times during the week and several times today 22 May, only to be told I would have a call back which has not happened.Your customer service is disgusting and the booking in system is clearly failing and is not sufficient. I keep being told Nichola is with a customer its not acceptable, I am a customer too. Its does not take over 1 wk to fix a computer upgrade and oil leak/filter. My wife is disabled and without a car which is not acceptable for this length of time.

To whom it may concern,I am writing to formally raise a complaint regarding my recent experiences at Lookers Vauxhall in Bootle, following visits on Sunday 17 May 2026 and Wednesday 20 May 2026.On arrival at your dealership on 17 May, I was deeply concerned to see a homophobic joke written on a name sign on someone's desk. The person's name had been replaced with the hand-written message “I am gay," the clear meaning behind this is that being gay is somehow embarrassing or funny. Being gay is not a punchline.As a gay man, I found this remark inappropriate, offensive, and upsetting. While I note that the sign was removed while I was away from the sales area, the fact that it was present at all raises serious concerns about the workplace culture within the dealership.More troubling is the implication that the sign only became an issue once a visibly gay customer entered the dealership. This prompts uncomfortable questions about whether such behaviour is generally tolerated and only addressed when someone directly affected is present. It left me feeling unwelcome and highly uncomfortable.The desk was to the left behind the receptionist's desk when entering the dealership and the sign would have been immediately visible to anyone else walking in.Despite this, I remained at the dealership for as long as I could, feeling conscious that leaving immediately might have led to further ridicule once I was gone.In addition, after travelling over 30 minutes—compounded by match-day traffic—I was informed that the car I had arranged to test drive was unavailable, meaning my journey had been wasted. I agreed to return on Wednesday 20 May despite my reservations about the environment.On my return visit, the experience did not improve significantly. I was initially passed between different sales staff before one eventually agreed to take me out for a “quick drive,” on the basis that the vehicle was newly delivered and required its mileage to be kept within “delivery miles.” While I accepted this at the time to avoid another wasted journey, the situation further reflected a lack of organisation and professionalism.The only positive aspect of my experience was the service provided by Zach, who was polite, knowledgeable, and professional throughout. Unfortunately, his efforts were overshadowed by the conduct of colleagues and the overall lack of organisation within the dealership.I would like to emphasise that I was genuinely interested in purchasing the vehicle, particularly after the test drive. However, the combination of the homophobic remark and the disorganised handling of my visits has completely put me off doing business with Lookers.As someone who works as an LGBT & Identity Reporter for BBC News, I routinely meet people who've experienced discrimination, usually it comes from random members of the public or thugs. On this occasion I was flabbergasted to find it in the professional environment of a car dealership for a brand as large as Vauxhall. It's hard to believe this kind of behaviour can go unchecked until a gay man walks into the room.It's not often I make a complaint but on this occasion, I feel it's important to speak up for myself and ask for an explanation.I ask that you:Provide a full explanation as to how this incident occurredOutline what steps will be taken to ensure that discriminatory behaviour is not tolerated in your workplacesConfirm what staff training or disciplinary action will be implemented as a resultAddress the lack of organisation that led to the failed and limited test drive experiencesI would appreciate a prompt and thorough response to this complaint. My preferred contact method is email.Thank you.