I am very happy with the car and AFY was such a polite sales personThank youPaul Bancroft

I bought a new Astra from you in 2010 and need you to confirm which finance company you used for my finance.

I kind of feel like I should have just looked on the lookers website and done it my self? I didn't feel like i was getting a good deal, even selling me cars that just weren't me. I go a car from lookers I think in 2009 and it was different. Sales must have changed. I had to pay £250 to hold a car I might no even want. I don't like the sales back and forth anyway but this seemed a bit they didn't know me an I wasn't getting a good deal. When I am ready I will look again. It was good I got an idea of prices and things

Dear sir, regarding MG ZS plate HY71 YTG.I bought HY71 YTG on finance with yourself on 15/10/2025 and have had nothing but problems with it since collection, including :-Heating demisting system non- functional-Wing mirror retraction stopped working-Touch screen unresponsive-Front Wheel traction/adhesion unpredictable on some right turnsThese issues were raised with the sales team on 25/11/2025 and I was told to wait 2 weeks before they had an appointment available to fix it, during this time I had to drive a vehicle with no heat in the cabin and misted windscreen during the winter making the vehicle unsafe resulting in me having to buy a mini heater to enable me to use the car because I had no other choice being self-employed and a busy parent of 2 young children. The car was then taken in to get fixed on 15th of December and was held for 5 weeks while it was fixed the faults that I detailed to Rob. The car has now been returned to me with only the heating demisting issue resolved and now has an added fault of the drivers door not always locking closed. I now do not feel safe at all driving this car particularly when driving my children around. Please respond within 7 days detailing in writing your proposed rectification of the faults as previously described and now including the issue with the door. If I do not hear from you within the stipulated time frame I will be returning the vehicle and expecting a full refund as the vehicle is currently not fit for purpose and unsafe for use.Danielle Walker

Dear Vauxhall Lookers,I am writing this to express my disappointment at the state in which the 2022 Vauxhall Mokka I purchased from your dealership last October when it was sold to me. I was sold the car under the impression that, internally, it was in good condition. It was only a three-year-old car at the time of purchase, with one previous owner, and with a total mileage of only around 30,000. With these characteristics, I would expect to be sold a car that is mechanically sound from an apparently reputable dealership, as presumably the staff would have checked the car internally to ensure that it was road-worthy and safe to drive.A month later, it had to be taken in for maintenance due to a loud banging noise, this was resolved and I thought nothing more of it. At the start of this year however, a warning came up on the dash indicating an engine fault and instructing me to urgently take it in for maintenance. This isn't something that should be happening with such a new vehicle. After taking it in for maintenance, I was informed by yourselves, and as you will be aware, that there was a multitude of serious mechanical faults with the car. This is not what I'd expect to be sold from a reputable dealership, and especially a dealership with which I have had good dealings with in the past, and who I have purchased multiple vehicles from.I would like to ask, why was the car sold like this in the first place? Was it a failure to check the internals at the previous garage or dealership that it had came from? While I acknowledge Lookers would not be responsible for another dealership's failings, if there were any, why was the car not checked properly when it arrived at Lookers to ensure that there were no issues with it?I would like to stress though, that my complaint is with this poor quality control, and not with the staff members who I dealt with. I have had nothing but good dealings with all of the staff who helped me to sort this issue out. Rob and the others were understanding and helped me out in this stressful situation where I was left without a car, which I rely on for my daily routine, and where I was worrying about how unsafe the car had been all this time. I am grateful that Lookers did cover the repairs, despite being a week out of warranty, and I again want to stress that my complaint is not with the staff members who I dealt with, but the car never should have been sold like this in the first place.

I found the staff were all friendly and Gary in particular was very helpful when it came to finding the right car for us Thank you Gary.

weeks ago cust called to book in for Diag, cust asked if the diag is free but you are not covered under the warranty for everything. Cust took the car in and was advised the brake pads and disks for the rear and the cc would be charged at £200 but one wasnt booked. Thought the cost was to expensive come at 5pm and they wanted £200 odd. the cust was not aware of any charge as he had been told no diag fee. Dealership told them they would get the call recording, the cust was quite embarrassed about the whole thing. Cust was told he would have to pay it, he didnt have the money as a good will we will drop it to £120 the cust paid it but feels very ashamed about it.

Poor service

I am writing to raise a formal complaint regarding the finance misinformation and representations provided to me at the point of sale for my Mercedes-Benz GLA (registration RA18DVZ), purchased in May 2022 through Lookers Vauxhall Liverpool.The sales executive handling my purchase was Nicholas Barr.At the time of sale, I was explicitly advised that taking the vehicle through my business would not materially change my rights or exit options compared to taking the agreement personally. In particular, I was led to understand that I would retain the ability to return the vehicle at the end of the agreement or exit early in the same way as a personal PCP, without exposure to ongoing financial liability beyond standard terms.This advice was material to my decision-making.I have since discovered that this information was incorrect and that the structure of the agreement has left me in a significantly different and more onerous position than was represented at the point of sale.Specifically:I was provided with personal PCP quotations and documentation showing me as a private buyer, alongside alternative paperwork referencing my business.The distinction between a regulated personal agreement and an unregulated business agreement - and the loss of statutory consumer protections such as voluntary termination - was not clearly explained to me.I relied on the information given by the sales executive in good faith when proceeding with the transaction.As a direct result of this misinformation, I am now in a position where:I am unable to exit the agreement without potential financial exposure that I was expressly told would not apply.I am experiencing financial and practical detriment that would have materially affected my original decision had it been properly disclosed.The salesperson involved is no longer with the dealership, leaving me with no recourse other than to raise this formally.I am not disputing that documentation was signed. However, this complaint relates to misrepresentation at the point of sale and the failure to provide clear, fair and not misleading information regarding the nature and consequences of the finance agreement, as required under FCA principles.I would like Lookers to:Acknowledge this complaint formally.Review the sales process and representations made to me at the time of purchase.Confirm what remedial options or goodwill resolution may be available in light of the misinformation provided.As a direct result of the misinformation provided at the point of sale, I am now facing a financial shortfall of approximately £1,500–£2,500 in order to exit the agreement - a cost I would not reasonably have expected or accepted had the implications been properly explained.I would ask Lookers to consider covering this financial detriment by way of a goodwill settlement, so that I am not left financially disadvantaged by advice that was inaccurate at the time it was given.I would appreciate written confirmation of receipt of this complaint and details of the next steps in your complaints process.Kind regards,Nikki Cross

John Williams was very helpful in answering my query and concerns . I really appreciate the service I received.