Rang about a car - was told I would get a video that never arrived. Was told by the guy he would call me the next day, never did so I just left the enquiry!

‘The passenger door has a substantial interior burn to the plastic, presumably from a cigarette, this was not pointed out. The car valet was also poor, it was by no means spotless’.

oil light intermittently going on and off back in march, contacted to get booked in and was advised that couldn't get it in till the 6th may but that it was fine to continue driving in the meantime, also booked for issue with rear view camera. brought motability vehicle down yesterday and was assured the oil issue would be resolved and if camera was needing replaced then could book back in. had to call @ 3.45 to get an update to be advised vehicle was ready and to come down for 5pm, arrived just before 5pm with the courtesy car and was greeted by paul who informed that the vehicle was not actually ready and they would do their best to have the oil issue resolved by Friday. need the car back as driving down to somerset on monday for holiday and the courtesy car is not size appropriate and difficult to get in and out of

No issues

DE25 KUU has been off the road since January.Apparently needs a replacement water pump which cannot be sourced.No schedule or idea of when it will be resolved.This is a commercial vehicle for my business that i'm having to do with out.This has become a real problem for my business.

i was dealt with in a friendly and efficient manner,

I am writing to raise a formal complaint regarding our Vauxhall Vivaro van, which we purchased towards the end of last year.Within the first month of ownership, the entire dashboard failed and went blank. The issue was repaired at the time, and the van appeared to be fine for a couple of months. However, the same fault has now occurred again.The vehicle has now been with Vauxhall for over three months, and during this time we have received no update or information regarding what is being done to resolve the issue. This lack of communication and the length of time the vehicle has been off the road are extremely concerning and unacceptable.Given the repeated fault and the amount of time the van has been unusable, we do not believe this vehicle is fit for purpose. We would like this issue resolved immediately. If this matter cannot be sorted without further delay, we will require either a replacement vehicle or a full refund.Please treat this as a matter of urgency and respond at your earliest convenience with details of how Vauxhall intends to resolve this matter.Yours faithfully,Paul Carney

I had my vehicle serviced today (28/04). When I called to book the appointment, I explained that my CarPlay and Android Auto can be unreliable at times. The contact centre advised that this could be checked quickly using a diagnostic tool during the service, particularly as the infotainment system is covered under warranty. I was also told that any required software updates should be carried out as part of the service.In addition, I mentioned that I had received a notification suggesting the system may require an update. As I do not have access to a laptop to complete this myself, I was again advised that this would be handled during the service.However, when I brought the car in, I was informed that there would be a £200 charge to diagnose the CarPlay issue, and a further £200 to update the infotainment system.I do not feel it is reasonable to charge £200 simply to diagnose an issue, particularly when this appears to involve connecting the vehicle to a diagnostic tool, and when the system in question is covered under warranty. Furthermore, I was explicitly told by your service call centre that these checks and updates should be carried out as part of the service.Similarly, the update process is not easily accessible for all customers. Without the necessary equipment to perform this at home, it leaves customers in a position where they are effectively forced to pay significant additional fees for something that should reasonably be supported.To add insult to injury, when I returned to collect my car, it was covered in bird droppings. I can provide photos if required. When I queried this, I was told the car had been cleaned, but that seagulls are a known issue at the dealership and there was nothing that could be done.I find this response disappointing. After paying £70 for a service, I have now had to spend additional time and money cleaning the vehicle myself. It is difficult to understand how this is considered acceptable, particularly when one would reasonably expect a vehicle—especially one being returned to a customer—to be handed back in a clean condition.I’d like to hear from lookers about the above issues as I don’t find it acceptable, and certainly don’t want to return to that dealership for any future services or maintenance. I’d rather not speak to the dealership directly, as everyone I spoke to was quite disinterested from the second I booked the service up until me taking it away.

Have been waiting over a week for someone to call me with some quotes

Asy was professional, friendly, polite and exceptionally proficient in dealing with my enquiry.