HelloI would like to raise a formal complaint regarding the vehicle I purchased from Lookers Liverpool in March 2025. A Vauxhall GrandlandX.Since the purchase, the vehicle has required repeated attention. It has been returned for bodywork, then again for a sat nav update as the maps were not functioning correctly. I have also had to replace the battery at my own expense, and I have now discovered that the vehicle is leaking oil.Given that I have owned the car for only one year and have driven very few miles, this ongoing pattern of issues is wholly unacceptable. I should not be experiencing repeated faults, nor should I be incurring additional costs so soon after purchase.I am extremely disappointed with the reliability of the vehicle and the overall experience to date, and I would like this matter investigated and resolved as a priority.I look forward to your response.Kind regards,Kizzy stevenson

Picked up a car we bought with our lifes savings and Rear pockets to seats full of debris biscuits crisp packets and inside the petrol flap was disgusting car had 1 mile of fuel in it despite being specifically told it would have 1/4 of a tank and the valet was laughable coffee stains running down the dash bits if trim not located properly steering wheel full of stains from sticky fingers so makes me think what else has been done half arsed !! Was the mechanical inspection the same ? Makes you think ……………..not the best could of been much much better attention to detail not happy at all

FIrst Class service from John, was really pleasant and helpful throughout - even though I was unable to proceed due to other circumstances . John was a pleasure to deal with and there was no pressure to but the car. As mentioned I was going to buy a car but to unforseen issues I had to withdraw

Dear Gary,I am writing once again regarding the vehicle I purchased from you, delivered on 26/03/26.As previously discussed the car arrived in a condition that required attention, specifically:• It was not properly valeted on delivery• There was a scratch down the side of the vehicle.You agreed to resolve both issues.The vehicle was taken for valet on 1/4/26 I then sent the invoice to you straight away, this has now been two weeks and I have yet to receive reimbursement for this cost.In addition, the repair you arranged for the scratch was cancelled. Therefore to avoid delay, disruption and further inconvenience I sourced a repair independently and have also provided you with the invoice and details. I have not received any response regarding this and whether to go ahead and book the repair or not.I am entitled to have these issues remedied within a reasonable timeframe and without inconvenience although I feel that inconvenience has already been caused. Therefore, I would like you to confirm when reimbursement for both the valet and repair invoices will be made immediately.If I do not receive a response or payment within the next 24 hours, I will have no option but to escalate this matter further.I would prefer to resolve this directly and amicably, and I look forward to your prompt response.Kind regards,Kirsty Ealand

Following a recall to replace my car’s fuel line and CPV, I booked my vehicle in for an appointment on 23 March. I dropped my car off that morning, travelled back home and then received a call later that afternoon informing me that the required parts had not been ordered. As a result, I had to collect my vehicle and rebook for 30 March.During the 30 March appointment, I was advised that my timing belt required replacement, so I booked my car in again for 8 April. Unfortunately, the same issue occurred again. I dropped my car off in the morning, and later that day was informed that the necessary parts had not been ordered. This time, however, my car had already been stripped, meaning I was unable to collect it and was left without a car overnight and was unable to attend work the following day.Overall, I have had to take time off work on four separate occasions and have incurred additional costs for taxis and fuel travelling to and from the garage.On both occasions I was asked to bring my car in, only to be told afterwards that the required parts had not been ordered. I don’t understand why these parts were not arranged in advance, especially as the appointments had been scheduled ahead of time.

Good evening Paul,Following our recent conversation, we have now made the decision to request a full refund. I wanted to provide a clear summary of events leading to this decision.Summary of Issues27/03 Vehicle Delivery:The car was delivered on Friday and initially drove and charged without any issues.05/04 – Charge to 80%While visiting family for Easter, we charged the vehicle to 80%. We have a receipt for this charge if required.06/04 – Vehicle Completely DeadOn Bank Holiday Monday, when we were due to travel home, the car was completely dead.• The doors would not open.• We had to use the key to gain entry.• The ignition was completely unresponsive.• Even the hazard lights would not switch on.We called the RAC and were initially told a 5 hour wait, which later changed to between 10pm and midnight. This was not feasible with young children, so we were forced to travel home by taxi.07/04 – Contact with Lookers & RAC DiagnosisI rang Lookers Liverpool the next morning and spoke with Neil. Following his advice, we contacted RAC again.• RAC attended and tested the 12v battery with a multi meter.• Their assessment was: “It’s a bad 12v battery.”• We explained the car needed to be returned to Vauxhall Liverpool, but we were told the policy is to take it to the nearest Vauxhall garage (Middleton, Manchester).• They jump started the car and my husband drove it to Vauxhall Middleton, escorted by RAC.• The car was booked in, and one key was handed over. The spare was placed in the glove compartment.The car was retrieved by yourself and a few days later we received a call from the technician (Paul) advising that no fault had been found and that the car would need further specialist diagnostics. We can provide the RAC notes if you require them.Our Current ConcernsWhile everyone we’ve spoken to at Lookers Liverpool has been polite and understanding, we feel we are now left in an impossible position.1. We have been without a car for a week, which is causing major difficulties with work, school runs, and caring responsibilities.2. We have not been informed of when the specialist diagnostic will take place, if or how long it will take.3. The failure was severe and left us stranded with young children. If no fault is found, we have no confidence that the problem won’t happen again. The idea of being stranded with no hazard lights—fills me with dread.Our RequestAt this point, we have owned the vehicle for only 9 days, and it has been in Vauxhall’s possession for 7 of those days. Given the seriousness of the fault and the lack of resolution, we feel we have no choice but to request one of the following:• A replacement brand new Vauxhall Frontera of the same specification, or• A full refundWe were genuinely excited to switch to electric, and we did like the car, but this experience has shaken our confidence in the vehicle’s reliability.Please can you confirm the next steps as a matter of urgency?I am most grateful for your support on this matter.Kind regards,Marie Dalziel

leased vehicle 13.03.26 took delivery on the 18.03.26 part of the deal is they would purchase the cust vauxhall astra J111TOD. paper work went through pay £5,000 upto 10 days. at present the cust has not received any money. During this period the cust has been chasing this. Accounts have told the cust that they keep putting the payment through and someone is wiping them all off. This vehicle has now been sold.

Lookers agreed to purchase my car Vauxhall Astra tourer reg J111TOD. On 18th March 2026 Lookers agreed to transfer £5000 into my bank account for the purchase of my vehicle it is now 14 April 2026 and no funds have reached my bank account. It has come to my attention that Lookers have sold my car this is very serious as by not transferring £5000 into my bank account the transaction is not complete and the vehicle is still mine.i give notice that if £5000 is not in my bank account by 17th April 2026 I will be consulting my solicitor to take legal action.

Returned a call from my online enquiry but no one could find the person who called. Also said that couldn't help if car not at their site.

Good evening, it bought a vauxhall corsa on 3rd march 2026, and I've had a few issues with it, the stereo, indicator noise, seat belt noise, thought this issues was because the battery was only running at 3% had a new battery fitted 31st March. And the same issue is still there been trying to sort it out for weeks and not getting anywhere, so I rang up today I have got it booked back in on 21st April, I've emailed to ask if it's under the 90 fay lookers warranty and no reply.