Picked up a car we bought with our lifes savings and Rear pockets to seats full of debris biscuits crisp packets and inside the petrol flap was disgusting car had 1 mile of fuel in it despite being specifically told it would have 1/4 of a tank and the valet was laughable coffee stains running down the dash bits if trim not located properly steering wheel full of stains from sticky fingers so makes me think what else has been done half arsed !! Was the mechanical inspection the same ? Makes you think ……………..not the best could of been much much better attention to detail not happy at all

FIrst Class service from John, was really pleasant and helpful throughout - even though I was unable to proceed due to other circumstances . John was a pleasure to deal with and there was no pressure to but the car. As mentioned I was going to buy a car but to unforseen issues I had to withdraw

Dear Gary,I am writing once again regarding the vehicle I purchased from you, delivered on 26/03/26.As previously discussed the car arrived in a condition that required attention, specifically:• It was not properly valeted on delivery• There was a scratch down the side of the vehicle.You agreed to resolve both issues.The vehicle was taken for valet on 1/4/26 I then sent the invoice to you straight away, this has now been two weeks and I have yet to receive reimbursement for this cost.In addition, the repair you arranged for the scratch was cancelled. Therefore to avoid delay, disruption and further inconvenience I sourced a repair independently and have also provided you with the invoice and details. I have not received any response regarding this and whether to go ahead and book the repair or not.I am entitled to have these issues remedied within a reasonable timeframe and without inconvenience although I feel that inconvenience has already been caused. Therefore, I would like you to confirm when reimbursement for both the valet and repair invoices will be made immediately.If I do not receive a response or payment within the next 24 hours, I will have no option but to escalate this matter further.I would prefer to resolve this directly and amicably, and I look forward to your prompt response.Kind regards,Kirsty Ealand

Following a recall to replace my car’s fuel line and CPV, I booked my vehicle in for an appointment on 23 March. I dropped my car off that morning, travelled back home and then received a call later that afternoon informing me that the required parts had not been ordered. As a result, I had to collect my vehicle and rebook for 30 March.During the 30 March appointment, I was advised that my timing belt required replacement, so I booked my car in again for 8 April. Unfortunately, the same issue occurred again. I dropped my car off in the morning, and later that day was informed that the necessary parts had not been ordered. This time, however, my car had already been stripped, meaning I was unable to collect it and was left without a car overnight and was unable to attend work the following day.Overall, I have had to take time off work on four separate occasions and have incurred additional costs for taxis and fuel travelling to and from the garage.On both occasions I was asked to bring my car in, only to be told afterwards that the required parts had not been ordered. I don’t understand why these parts were not arranged in advance, especially as the appointments had been scheduled ahead of time.

Good evening Paul,Following our recent conversation, we have now made the decision to request a full refund. I wanted to provide a clear summary of events leading to this decision.Summary of Issues27/03 Vehicle Delivery:The car was delivered on Friday and initially drove and charged without any issues.05/04 – Charge to 80%While visiting family for Easter, we charged the vehicle to 80%. We have a receipt for this charge if required.06/04 – Vehicle Completely DeadOn Bank Holiday Monday, when we were due to travel home, the car was completely dead.• The doors would not open.• We had to use the key to gain entry.• The ignition was completely unresponsive.• Even the hazard lights would not switch on.We called the RAC and were initially told a 5 hour wait, which later changed to between 10pm and midnight. This was not feasible with young children, so we were forced to travel home by taxi.07/04 – Contact with Lookers & RAC DiagnosisI rang Lookers Liverpool the next morning and spoke with Neil. Following his advice, we contacted RAC again.• RAC attended and tested the 12v battery with a multi meter.• Their assessment was: “It’s a bad 12v battery.”• We explained the car needed to be returned to Vauxhall Liverpool, but we were told the policy is to take it to the nearest Vauxhall garage (Middleton, Manchester).• They jump started the car and my husband drove it to Vauxhall Middleton, escorted by RAC.• The car was booked in, and one key was handed over. The spare was placed in the glove compartment.The car was retrieved by yourself and a few days later we received a call from the technician (Paul) advising that no fault had been found and that the car would need further specialist diagnostics. We can provide the RAC notes if you require them.Our Current ConcernsWhile everyone we’ve spoken to at Lookers Liverpool has been polite and understanding, we feel we are now left in an impossible position.1. We have been without a car for a week, which is causing major difficulties with work, school runs, and caring responsibilities.2. We have not been informed of when the specialist diagnostic will take place, if or how long it will take.3. The failure was severe and left us stranded with young children. If no fault is found, we have no confidence that the problem won’t happen again. The idea of being stranded with no hazard lights—fills me with dread.Our RequestAt this point, we have owned the vehicle for only 9 days, and it has been in Vauxhall’s possession for 7 of those days. Given the seriousness of the fault and the lack of resolution, we feel we have no choice but to request one of the following:• A replacement brand new Vauxhall Frontera of the same specification, or• A full refundWe were genuinely excited to switch to electric, and we did like the car, but this experience has shaken our confidence in the vehicle’s reliability.Please can you confirm the next steps as a matter of urgency?I am most grateful for your support on this matter.Kind regards,Marie Dalziel

leased vehicle 13.03.26 took delivery on the 18.03.26 part of the deal is they would purchase the cust vauxhall astra J111TOD. paper work went through pay £5,000 upto 10 days. at present the cust has not received any money. During this period the cust has been chasing this. Accounts have told the cust that they keep putting the payment through and someone is wiping them all off. This vehicle has now been sold.

Lookers agreed to purchase my car Vauxhall Astra tourer reg J111TOD. On 18th March 2026 Lookers agreed to transfer £5000 into my bank account for the purchase of my vehicle it is now 14 April 2026 and no funds have reached my bank account. It has come to my attention that Lookers have sold my car this is very serious as by not transferring £5000 into my bank account the transaction is not complete and the vehicle is still mine.i give notice that if £5000 is not in my bank account by 17th April 2026 I will be consulting my solicitor to take legal action.

Returned a call from my online enquiry but no one could find the person who called. Also said that couldn't help if car not at their site.

Good evening, it bought a vauxhall corsa on 3rd march 2026, and I've had a few issues with it, the stereo, indicator noise, seat belt noise, thought this issues was because the battery was only running at 3% had a new battery fitted 31st March. And the same issue is still there been trying to sort it out for weeks and not getting anywhere, so I rang up today I have got it booked back in on 21st April, I've emailed to ask if it's under the 90 fay lookers warranty and no reply.

Dear Service Manager,I am writing to formally notify Lookers Vauxhall Liverpool of two warranty faults affecting my brand new Vauxhall Frontera Electric, registration DG26KVT, delivered on 25 March 2026 via Carwow Leasey.The vehicle is held under a 24-month Personal Contract Hire agreement with Stellantis Financial Services, with myself as the registered keeper.FAULT 1 — 12V AUXILIARY BATTERY FAILUREOn 9 April 2026, the vehicle failed to start entirely. The symptoms were as follows:• No Vauxhall boot logo appeared on the driver display• All gear selector indicators (P, R, N, D) flashed simultaneously• The vehicle alarm activated without cause• An audible grinding/growling noise was produced from the motor area• The vehicle was completely immobilised despite the main traction battery being at 91% chargeI contacted RAC Vauxhall Assist, who attended and verbally diagnosed the fault as 12V auxiliary battery failure. I have requested the RAC technician’s written job sheet and will forward this to you upon receipt.This diagnosis is consistent with a known, documented weakness across Stellantis’s EV platform — including the Opel/Vauxhall Frontera Electric, Citroën ë-C3, and Fiat Grande Panda Electric — whereby the DC-DC converter does not independently maintain the 12V battery charge when the vehicle is not in Ready mode, causing the auxiliary battery to drain and the vehicle’s control modules to fail to complete their boot sequence.FAULT 2 — POWER-FOLDING WING MIRRORS FAILING TO UNFOLDSince delivery, the power-folding wing mirrors have intermittently failed to unfold when the vehicle is unlocked or placed in Drive mode. The only remedy is to stop the vehicle, cycle the ignition off and back on, and wait for the mirrors to unfold — an unacceptable safety concern on a vehicle of this ageCURRENT STATUS:I have booked the vehicle in for warranty repair with Eden Vauxhall Tilehurst (38–40 Portman Road, Reading, RG30 1JG) on 23 April 2026. I would ask that Lookers Liverpool confirm that Eden Vauxhall Tilehurst is authorised to carry out both warranty repairs on your behalf, and that the following is addressed during that visit:1. Replacement of the 12V auxiliary battery under manufacturer warranty2. Full diagnostic scan for any stored fault codes3. Investigation and rectification of the wing mirror folding fault4. Application of any available Stellantis software updates5. Written confirmation of all work carried out, fault codes found, and software versions appliedRESERVATION OF RIGHTSI am currently within the 30-day short-term right to reject period under the Consumer Rights Act 2015. I am not at this stage exercising that right, as I wish to give Lookers and Vauxhall the opportunity to remedy both faults. However, I require that you treat this correspondence as formal written notice of both defects within the statutory period, and I expressly reserve all rights under the Consumer Rights Act 2015.Please confirm receipt of this email and respond in writing within 5 business days.Yours sincerely,Logeswarane LakschiminadinMobile: 07538330277Vehicle details:Registration: DG26KVTModel: Vauxhall Frontera Electric GS 54kWh Extended RangeDelivery date: 25 March 2026PCH provider: Stellantis Financial ServicesBroker: Carwow LeaseyEden Vauxhall repair booking: 23 April 2026