Dear lookers LiverpoolI am writing to formally notify you that I am cancelling my vehicle purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.Vehicle details:•Make and Model: Vauxhall Astra•Registration Number: dg63wxe•Date of Purchase: 11/12/25•Purchase Method: Distance sale•Payment Method: CashAs this was a distance sale, I am exercising my right to cancel the contract within the 14-day cooling-off period. This notice is being given within the statutory timeframe.I therefore request confirmation of the cancellation and a full refund of the amount paid. Please advise on the next steps regarding the return or collection of the vehicle.I look forward to your written confirmation.

Hello dears,I have had the worst experience with Vauxhall Lookers Bootle. I first bought my car in 2023 which was a professional experience. Although from day one I found a problem with the clutch and it took them 6 months to solve that out. Following that, I had my first service and MOT in 2024 which was okay however costly. However, on my second service and MOT with them, I have dealt with the most unprofessional and incompetent person, named Robert, he was very obstructive and has no technical background, he offered my full service and MOT for £430 which I kindly agreed to pay, to receive a call from him and 30 min before the garage closed on my last day of MOT that it failed due to a missing light switch, however they could gave me a call earlier, that there is a problem with light and they don’t have the part before doing the MOT and I could sort it out and bring it to them because I already told them in the morning that there is a problem with the reverse light. And he said it needed changing for £114, however, they don’t offer it and they failed the MOT and they refused to even offer me a picture of the car part that I wanted. Only when I pushed it, they agreed to give me the part number which costed me only £20 and I bought it one mile away from lookers garage and only £45 to repair and the repair doesn’t took more than 5 min.Best RegardsJasmine

I had an appointment to have a Vauxhall recall job done on my car. I brought it in and was told due to some database error it couldn’t be done. I was then told someone left a voice mail message on Tuesday telling me it was postponed but to confirm i had received the message. i have only just picked up this message. Wednesday i received a request to check the car in which i did and it issued a time date and job card and so brought it in as instructed.As i have to take a day off to bring the car in this is not good.I would note that the letter from vauxhall states immediate action needed, whereas Lookers have said we will let you know in a few weeks or so. Not really immediate is it?You need to sort out your communications and blaming IT as the Lookers person did is not good.

My 2 month old grandland had a fault (automatic light sensor fault) so I phoned lookers and was given a time and date to bring in the car for repair. I took it in and was told it would be ready to pick up at 5pm.. at 4.45 I phoned to see what was happening and when I could pick my car up to be told the lose wire had been reconnected but it needed 2 new programmes adding to it so it would be the following day. Same time came around the following day.. no call so call back to be told it couldn't be fixed and would take another day or so.. This has been ongoing now for 23 days.. I have had to chase for correspondence and updates to be told its a technical problem and they are trying different things that vauxhall suggest. I have now been told after another chase up call that the sensor is broke and needs replacing they have been intouch with vauxhall in france who are now dealing with it and who are now carrying out an investigation into the sensor. I have the car from moterbility for our disabled son as we need a big car for his equipment. It took 5 days of my harassing lookers for Robert to turn round and say why.. do u need a car.. yes mate u have had mine for the last 5 days. We missed appointments and meetings for our son as we had no transport. Motorbility have arranged a hire car for us but its much smaller than our car and although we are grateful we have transport we just want our car back and not be fobbed off. It was a light sensor not a new engine. This is ridiculous.

I have emailed Karen Prince and had no reply, although she has read the email, and I’ve had no update from David Sowerby. I have been without my vehicle for 6 months!!! I am desperate for help.

My vehicle went to dealership for recall as letter advised-shortly after campaign was carried out EML came on dash-vehicle left with dealer-EML reset- same concern happened again 3 more times- vehicle with dealer & we were told it had been corrupted by dealer repair- vehicle been in with dealer nearly 6 months- not repaired-had to instigate all communication- dealer did not know if vehicle could be repaired- asked for ‘like to like’ vehicle replacement - offered an unsuitable replacement not wanted- told can do no more for me ! told dealer can fix it now but I have doubt over repair of vehicle & worries if it repeats fault - been treated with such poor customer experience have lost faith in dealer & vehicle brand

Dealership - Lookers Liverpool L20 8LRI went into Lookers on Sunday 30th November to look at different Corsa's, I dealt with Zach and he showed me a car which I liked but I found a lower spec cheaper one on their website so I called him on Tuesday 2nd December to apply for a White Corsa DP73 XYU.Finance application was submitted on Tuesday 2nd December and I paid a £500 deposit the same day and agreed to pay a further £500 when I collected the car, finance was also approved on Tuesday and I signed and returned all documents that day.Zach confirmed I should be able to collect the car Wednesday, I called Wednesday multiple times and was told by Zach the car just needed to be valeted and payment completed by the finance company and I would be able to come and pick it up. I asked Zach if I should insure the car now (it's my first car so I wasn't too sure) Zach said yes, I insured the car and paid £197.00 deposit for the insurance. I called Zach multiple times on Wednesday to find out when I was picking up the car and just kept getting told they were just waiting to receive the payment from the finance but there should be no issues as everything had been approved.I call Zach again Wednesday night and he said the finance hadn't paid them yet, it was his day off on Thursday but he was going to come in in the morning and check on it for me and call me to let me know I could come collect the car. He told me he expected me to come be collecting it by around 10:30am.I called on Thursday morning and asked for Zach and was told it was his day off, I explained he said he would be calling in to check on everything for me and was passed to a manager instead as Zach didn't come in. I spoke to the manager Peter who said they were still waiting for the finance to be paid to them, I called multiple times throughout the day and was told the same thing.I have then called this morning at 9:30am (Friday 5th) and Zach told me I could no longer have the car I'd signed the agreement and paid a deposit for. I asked why, he explained the car was VAT qualifying which he was not aware of and would cost an extra £1800.00. He said at this point he would look for the same car for me for the price I had agreed, he also said "you might end up with a better car" so I waited to hear back from him.I called back at 12:30pm for an update as Zach was finishing his shift at 13:00pm, he said he was just emailing me and should be able to get me the same car but higher spec. He said he would hope he could get me a car within 2 days and would keep me updated.I then checked my emails at 14:30pm and Zach had emailed me at 12:30pm with a picture of a different car (attached), I do not like the new car, it is a year older than the one originally agreed, it is a different style, older logo etc and would be £252 or £253 a month instead of £249.00 which was the price of the original agreement.I called the dealership and spoke to Peter the manager and told him I did not want the car offered as it is older and I do not like the style of it, he said Zach had told him I had agreed to the car so he had already purchased it (I never said this). He said he would return to the drawing board to try and find me different options and would call me in the next hour (he hasn't).I am honestly devastated how this has all gone, it's my first time purchasing a car and I am feeling very messed around and misled. I do not want to cause any issues or be an inconvenience but I am not happy to get a car I am not 100% happy with when I have already signed an agreement for a different car.I am also concerned that if I cancel the agreement there will be an impact to my credit file due to the hard search done by the finance agency and this will affect me getting accepted for finance on a new car.I will be contacting the insurance company to cancel the policy however if I incur fees due to this I would like to be reimbursed please (Zach confirmed any fees incurred as a result of changing the insurance would be covered by Lookers)I have attached the picture of the new car being offered and the car I signed the agreement for.Thank you LiamHannah Cullen

I spoke with Zach on Tuesday and wanted to purchase a Corsa DP73 XYU, I paid a £500 deposit and the finance was approved and I signed all documents to confirm the agreement. I was told I should be able to collect the car Wednesday, on Wednesday I spoke to Zach and he said the car was being valeted and then I should be able to collect it they were just waiting for the finance company to pay out, chased multiple times on Wednesday and was told it should all go through by Thursday morning, I called Thursday and it was Zachs day off so I spoke to the manager Peter who kept saying they were still waiting for the finance company to pay out, i have had to continuously call and chase this and no one called me to keep me updated. I also asked Zach on Wednesday if I should insure the car now if I was collecting it that day, he said yes, so I insured the car and paid £197 deposit for insurance. Now today (Friday) I have called this morning for an update and been told I now cannot have the car I had signed the agreement and paid a deposit for as they were not aware it was a VAT qualifying car and would be an additional £1800. I was told by Zach today he would be looking for the same car for the same price or an even better car which I agreed to give him time to do. I have now checked my emails and Zach has emailed me a picture of a car which I can collect Tuesday at the latest but the new car costs £253 a month instead of £249, is a year older and looks different than the original car I wanted. I have emailed Zach back to let him know I do not want that car, I have called the dealership back and spoke with Peter and explained Zach has emailed me a car which I do not want, Peter then said he was told by Zach that I was happy to have this car? I have not once said that and as soon as I seen the car I made it clear I did not want it. I am now insured on a car I cannot have and will have to change my insurance and incur charges for that, I have paid a £197 deposit for insurance, I have paid a £500 deposit for the car, a credit check has been done for finance I cannot have, this is my first car and my first time purchasing one and I feel I have been misled, lied too repeatedly, tried to be palmed off with an older car, and now will be at a financial loss. I am extremely distressed I cannot stop crying due to the situation and the stress it has caused me.

Me and my wife was really happy with Peter and Cris they both were very professional and couldn’t help us enough we would definitely come back to buy another car and would definitely recommend friends and family.

Unreal customer service