Regarding the handling of my vehicle, registration FL72 HFC,which has now been in your workshop for 25 days with no meaningful communication or progressupdates.Vehicle: FL72 HFCDate delivered to dealership: 5th November 2025From the outset I made it clear I am a driving instructor, and therefore depend on my vehicle for myincome. I asked for a reasonable turnaround time, yet as of today I still do not have my car andhave received almost no information about its status.In more detail:- Over the course of 25 days, I have received only one call, which was after two weeks, requestingthe locking nut.- The locking nut was already in the vehicle, in the pack in the boot, where it always is.- I have had to phone twice for updates, and on both occasions I was given misinformationregarding the status of the repair.- I have twice requested information on how to log this as a formal complaint and was told amanager would call me.- No manager has contacted me to date.- I am left without a vehicle and without any clear explanation for the delay.This level of communication and customer service is unacceptable, particularly given the essentialrole this vehicle plays in my work.

The salesman never kept to his promises and always had to apologise for not doing what he promised. No service history was forthcoming for the vehicle and despite being told the Used Car Buyer would sort this, it was never done. Eventually we were told that there was actually no service history for the vehicle. Our own initial enquiries regarding the service history were more successful and we managed to find out more than your own sales team; it felt like they just couldn't be bothered. It took almost two weeks and some chasing for our deposit to be returned. Overall poor service and very disappointing experience.

Following our phone call today, I am submitting my complaint in writing and providing evidence of the repeated and escalating issues with my vehicle.Vehicle: 2020 Vauxhall CorsaFinance Agreement Start: 24th October 2023Since entering the agreement, the car has not been reliable or durable.The first major faults occurred in April 2024, costing me £1,200 — less than a year into the agreement (attached). This was my first indication that the vehicle was not of satisfactory quality, but I paid for the repairs myself to keep the car on the road.In September this year, the day after my MOT and service, an engine oil pressure warning light appeared. I returned to the garage the next day and was told there was “nothing wrong” and that the car was “having a hissy fit.” I have attached the paperwork evidencing my MOT and Service but, was not provided any documentation of my following visit.On Friday 21/11/2025, the car broke down on the motorway. It was recovered to a different garage, where I have now been told the timing belt needs replacing and the oil system needs clearing, quoted at £930. I have not authorised repairs, and the garage has informed me I have 48 hours to decide if I am to go ahead with these repairs or I will be charged a daily fee of £36 until I can organise for the car to be moved.To be clear, neither garage is associated with you. I am providing this information as essential evidence showing:• the fault was developing earlier,• I sought help immediately,• the garage dismissed the warning,• and the breakdown has now escalated into a major mechanical failure.Given the pattern of repeated faults — including significant repair costs less than a year into the agreement — I do not believe the car meets the standard of being durable or fit for purpose under the Consumer Rights Act 2015.Further to this, on today’s call I was told:• the complaint process could take up to six weeks,• Was provided no support in terms of a courtesy car.• and no immediate solution is available while the investigation takes place.This is extremely concerning and leaves me in a completely unreasonable position.I am now without any form of transport and at a potential loss of earnings, unable to leave the vehicle at the garage, unable to authorise the £930 repair, and unable to use the car because it has broken down.For a finance customer who has acted responsibly at every stage, this level of support is not acceptable.Given the circumstances, I urgently need written guidance on:• How you intend to resolve this situation• Whether you will arrange an independent inspection• Whether you will cover or contribute to recovery of the vehicle to my home• Whether you will cover or challenge the repair• And whether the option of rejecting the vehicle / terminating the agreement is being consideredI cannot leave the car at the garage for six weeks. I also cannot realistically be without transport for that length of time.Please acknowledge receipt of this email and confirm the immediate steps you will be taking while the complaint is investigated.I look forward to hearing from you in the next 24 hours.

Tell me I wasn’t dreaming last week.I got the news on Tuesday that the new car I purchased from you in January and had been in your workshop for over 5 weeks with a faulty engine was ready for road testing and there was a suggestion the vehicle might be ready for a handover the following day.Wednesday came and went. Thursday nearly came and went but I decided to call 4pm for news.Let’s say the feedback from the Service receptionist did not fill me with any great confidence that the car would be fit for my journey to Newcastle the following day. In a howl of laughter she stated she thinks the car is fixed but the boys in the workshop have no idea what was wrong with the car or what it was they did to fix it !!As the car was not being readied for handover I told the receptionist I’d have to stick with your courtesy car for my weeks visit to Newcastle.I’ll be home Friday but need to know if the car is ready for handover.If it is can someone please let me know.I will need written confirmation of the vehicle fault and what was done to fix it.The consensus in these parts is that if a vehicle is supplied and not fit for purpose then it should be replaced or the purchaser handed their money back.I await your reply.

Dear Lookers Complaints Team,I am writing to formally raise a complaint regarding my recent purchase of a Toyota CH-R from Lookers Vauxhall Liverpool.At the time of viewing and negotiation, I was informed by your representative, Afy, and later confirmed by his manager, Peter, that although the car initially had only one key, I would be provided with a second key. Peter assured me that if the second key could not be located, Lookers would arrange for a new key to be made at a Toyota showroom and cover the cost.Based on this assurance, I proceeded with the purchase and paid the full amount upfront without any negotiation on this point. However, despite multiple follow-ups over the past two weeks, I have received no positive response. I was eventually told to raise a complaint because Peter is no longer in his position, and Afy stated that he cannot assist further.This situation is unacceptable as the commitment to provide the second key was a clear part of the agreement. I kindly request that Lookers honors this promise and arranges for the second key to be provided at no cost to me.Vehicle Details:• Model: Toyota CH-R• Registration: MV69 WSLPlease confirm the next steps and timeline for resolving this issue. I look forward to your prompt response.Regards,Jayeshkumar Goswami[07776844964][jayeshkumar.goswami0107@gmail.com]

I'm so happy with the smooth process when buying my new vauxhall mokka

Good service with guys but trade in price was very low

Fantastic customer service by Jason just not the right price to change my car

Chris was brilliant with me would recommend him to others

Good afternoon,I’m writing to request your assistance with an ongoing issue. I would like to speak with someone more senior than the Service Manager at Lookers Vauxhall Liverpool, as I don’t feel my concern is being taken seriously.My vehicle has now been with the Liverpool dealership for four weeks, yet there appears to be no progress in diagnosing or completing the necessary repair.Originally, I booked my vehicle into the Chester branch for a service, where I was informed there were two outstanding campaigns to be completed. I left the vehicle there but later received a call to collect it as the campaigns had not been done.I was then away on holiday and left the vehicle with them for the week. Upon my return, I was told the campaigns were supposedly completed and that the car was ready.However, shortly after collecting it, the amber EML light came on again. I contacted the Liverpool dealership and booked it in there. Despite being told it was resolved, the light has since reappeared three more times, each requiring me to drop off the vehicle again.Most recently, after yet another recurrence of the fault, I requested that the Service Manager ensure the issue was fully investigated rather than just resetting the light. I was assured it had been passed to the technical department, but after repeated follow-ups, I’m still being told they are “waiting for a reply” and that no further action can be taken until they hear back.At this point, I’m extremely frustrated. I have been without my car for weeks, have had to chase every update myself, and have lost confidence that the issue is being handled properly. I am also concerned about the safety of the vehicle if it is returned to me without a confirmed and verified repair.I have always been loyal to Vauxhall and have never previously had cause for complaint, but this experience has been very disappointing. I would be grateful if you could review this situation and help ensure my vehicle is correctly repaired as soon as possible.Many thanks for your time and assistance.Kind regards,Paula Dutton