Sales and finance were very understanding.Will still look to them for my next car .

Did not answer the 2 questions I asked. And did not reply to my reply!

I am extremely dissatisfied and disappointed with the quality of service and treatment I received upon my last visit for my yearly service on my vehicle.I have been coming to Lookers Liverpool for years and was happy to pay for everything to be done at the dealership for that extra peace of mind that everything will be done to a high standard and I won’t have any issues.This year however, the quality of service I received was absolutely horrendous from all points of view and from different members of staff that dealt with my booking.I have booked my car for my yearly service and MOT on 20/03/2026. I have left the car at the dealership for the day. Upon pick up, my servicing hasn’t been done and the only explanation I was given was that the booking must have been messed up, as it was only booked in for MOT. I would like to mention that I have the service plan that includes the yearly servicing as well as the MOT. The service came up on the MOT sheet I received as well. It was extremely obvious that my car needed servicing as well but it looks like somebody booked it in wrong and nobody else bothered to double check or modify.The only solution I had was to rebook my car for servicing the following week and just work around the inconvenience of not having the car for an extra day. Upon leaving the dealership I noticed a scratch on my car that is on the bonnet, on the part towards the windscreen. This definitely was not there beforehand and due to the positioning it is quite obvious that it occurred during my MOT.I have brought this up when I brought my car in the following week for servicing and the lady I dealt with at the service reception repeatedly insisted that they do not open bonnets during MOTs and that it cannot be from them. The document I received at the conclusion of my MOT clearly has a section called UNDER BONNET that includes various things that have been checked during the mot. I find it outrageous that this is either a case of being lied to my face or your front desk worker being absolutely clueless regarding a form that they do handle numerous times a day everyday. The reception staff only accepted to seek resolution for this with management when I showed her the checklist that clearly indicates that things were checked under the bonnet.The following monday, which is a week ago now I received a text to call into the office. I did and I was informed that the matter has been discussed with management and that Lookers will sort the scratch. I was told I will receive an email address where to send a picture of the scratch and that they will take care of repairing it. Up to this day, a week later, I never received a text or an email telling me where to send that picture, nor any further communication in relation to getting the matter fixed.Therefore here I find myself, 2 visits and 3 weeks later still chasing up resolution for what should have been a quick one day yearly mot and service. This whole issue was so unnecessary and badly managed and indicated dishonesty from multiple staff members. I understand accidents happen and I wouldn’t have minded being informed of this straight away and seeking a solution. However, the service worker who conducted the MOT did not bring this to my attention and the receptionist repeatedly lied insisting they don’t open bonnets for MOTs.Now after all this, I still find myself chasing up for something I was promised Lookers would fix. This whole incident and how it was managed was extremely disrespectful towards myself as a client, as well as my time. I have a busy schedule and having to constantly chase up and make multiple visits for something that should have been a one day yearly appointment is just beyond inconvenient and disappointing.

I am writing to make a formal complaint regarding the handling of my vehicle booking.My car was booked in for a service. During discussions with the dealership, an MOT was mentioned, and I made it clear that I did not want the MOT to be carried out at that time and that I would reschedule it, as my son’s 4th birthday was less than two days away and he is in Wales. I specifically explained this to the garage.Despite this, when I later attended the dealership, I was informed that the vehicle had in fact been MOT tested and had failed. This was extremely upsetting and inconvenient, particularly given that I had made my position clear in advance.I was then told by the dealership that a request had been submitted through OneLink for a hire car and that I should expect a call. However, when I contacted the RAC off road team the following day, I was informed that the dealership had not in fact made the request to the RAC for a hire vehicle. This left me without proper support and in a very difficult position.I am extremely unhappy with the fact that the MOT appears to have been carried out despite me saying I would reschedule it, the misinformation given to me about a hire vehicle request having been made, and the distress and inconvenience this caused.I would like a full explanation as to how this happened, who authorised the MOT, why I was told a hire car request had been made when it had not, and what steps will now be taken to resolve this matter.For context, I also experienced significant issues with this dealership last year when they had possession of my car for nearly six months. This history has added to my concern about the standard of service I have received.I would appreciate this complaint being treated seriously and responded to promptly.

Hi thereI would like to let you know that the car i bought 12 da6s ago is faulty something to do with the electric steering rack !I email the sale person about it but didnt respond to my emailMohamed salhiDU18VGVRef : 000041150683 redline finance ,I already knowtify the redline finance about the issue!Adress49 Edith roadWallaseyCh446lg

No reply to my phone call or mail

What happenedMy vehicle broke down shortly after work was carried out on the fuel system by your dealership. When the vehicle was inspected, I was informed that the failure was caused by a part related to the work previously completed. This resulted in my car needing to be towed.Impact on meThe breakdown caused inconvenience, disruption, and additional unexpected costs. I had to arrange and pay for towing solely because the part that failed was linked to the work carried out by your team.Why I am raising thisYour staff have already acknowledged that the failure was caused by the work completed on the fuel system. As the breakdown and towing were a direct consequence of that failure, I believe the towing cost should be reimbursed.What I am requestingI am requesting a refund of the towing fee. This is a reasonable expectation given that the issue arose from work completed by the dealership and was not due to any action on my part.

I paid a deposit for a car I thought I wanted on the 10th March. I thought £250 for a used car deposit was shocking but I paid anyway as I liked the car. I ended up changing my mind and have asked for my deposit back several times. I’ve spoken to 2 employees at different times and I’m still waiting and am just being ignored currently. I’ve tried to be understanding but it’s become a joke now and it’s a lot of money.

Very polite on phone

Dear Sir/Madam,I am writing to formally raise an ongoing issue with the 2021 Vauxhall Crossland I purchased from you last year, 26.03.2025.Since purchasing the vehicle, I have experienced persistent problems with excessive oil consumption. The vehicle requires oil top-ups approximately every month, which I do not consider reasonable for a car of this age and mileage. The vehicle has been inspected by your workshop on three separate occasions, yet no fault has been identified and the problem continues.This ongoing oil consumption, together with recurring tyre pressure loss, has caused significant inconvenience, expense, and concern regarding the reliability of the vehicle. I specifically asked for a reliable vehicle when purchasing and was advised that the 1.2 engine would be a better option. Based on my experience so far, the vehicle is not performing to a standard I reasonably expected.Under the Consumer Rights Act 2015, vehicles supplied by a dealer must be of satisfactory quality, fit for purpose, and durable. Given the repeated issues and the failure to resolve them after multiple inspections, I believe the vehicle does not meet these requirements.As the vehicle is on finance, I will also be contacting the finance company to make them aware of this formal complaint.I would now like this matter resolved and request that you confirm, in writing, how you intend to remedy the situation. This may include a permanent repair, replacement vehicle, or other appropriate resolution.I appreciate the assistance your service team has provided previously, particularly arranging vehicle collection during a difficult personal period, and I hope we can resolve this matter promptly and amicably.Please respond within 14 days of this letter.Yours faithfully,Nick Butler