My car is due for a service. I have called today to book it in. I was informed that it requires a major 4 year service and that, in addition to the service plan I’m currently playing for, there would be an extra charge of £230.40.Could you explain why a major service is required and indicate where in my contract this is specified please?

You have spent 21 days liaising with Vauxhall Technical without reaching any conclusions about my new cars engine problem and how it can be fixed. You would think that a car brand that has been building cars for 122 years would have some experience in problem solving.How long is this likely to continue ? My wife cried this morning when I told her once again the “still with Vauxhall Technical “ line had been fed to me.My experience to date may be standard or par for the course in warranty matters but let’s not forget there’s a customer without his car !! Who is batting for me ? Some reassuring words for my wife would be helpful. Please let me know if there is something else I should be doing.

J500MUN has been with you 3 weeks. There has been no feedback this week. Can you throw me some scraps of comfort that I will have my car or a car for my driving holiday in 3 weeks time. You would like to think Vauxhall would know how their cars tick !!

HiWe have received a complaint from the below customer that would be with you to review.The customer has had a claim made under the warranty however, they only just purchased the warranty and they questioned you about if they didn't have the warranty what would have happened. They were advised that as it was within 90 days you would have covered this cost and you can still do this if a complaint was made with us.As this is advised provided by Lookers we are unable to investigate this could you please review this and contact the customer as they do not want the warranty to be used if it doesn't have to be used.Thank you for taking the time to share your feedback on your Lookers Platinum warranty plan. I am sorry that the service you received did not meet your expectations.Name Abigail Davies

Absolutely — here’s a clearer, more professional and structured version of your complaint that keeps your tone polite but firm, while making the timeline and key issues easy to follow:---**Subject:** Formal Complaint Regarding Missed Vehicle Damage and Service IssuesDear [Service Manager’s Name],I’m writing to raise a concern about the recent service experience with my vehicle, which was booked in on **6th October**.When I collected the car after the service, I was informed there was an issue with the parking sensor and was told it would be looked into. However, when I got back into my car, the issue was still unresolved. I returned to the service desk and was asked to send photos and a video of the fault, which I did.By **Wednesday**, I was contacted by Lookers’ survey team and explained that I hadn’t yet heard back from the dealership. They said they would pass this feedback on. By **Friday**, I still hadn’t received any update, so I called again. A helpful lady named Nicky kindly chased it up for me and managed to arrange another appointment for today.When I brought the car back in, I was informed there is now:* A bulge in one of the tyres* A broken front parking sensor* Damage to the underside at the rear* A broken rear parking sensorWhile I fully acknowledge that I ran over some cones on the **3rd**, I’m concerned that none of this damage was identified during the original service or recorded in a health check. I was not provided with a vehicle health report at the time, which makes it difficult to know what condition the car was in when it left the workshop.This situation has now left me waiting over **three hours for the RAC** to attend, and without a safe car to use for my planned family trip to Alton Towers this week. If the damage had been identified during the initial service, I would likely already have had a courtesy car arranged by now.I would appreciate it if you could:1. Send me a copy of the **initial vehicle health check report** from the 6th October.2. Confirm whether the tyre bulge or underside damage were noted at that time.3. Provide an explanation as to how these issues were missed during the inspection.I look forward to your prompt response and resolution.Kind regards,Dean CampbellDa73 wut

J500 MUN bought from yourselves back in January came into your dealership about 4 weeks for what turned out to be an inconclusive engine problem diagnosis. It returned to and has been with you since 10th October. I had naively turned down an offer of a courtesy car 4 weeks ago thinking any repair was a 2 day job at the most.What I hadn’t realised was that the warranty repair was going to involve periodic exchanges of information over the following weeks between yourselves and Vauxhall Technical. 2 weeks on and I have no idea if the problem has been identified or when I am likely to get a fixed car back to me.It’s got to the stage were I feel I’m the embarrassed one for turning up at your service desk looking for answers. If you’re not phoning me to keep me in the progress loop then I dont see any point phoning you.Can you put my mind at rest please.

10 out 10 Chris was brilliant

The options to buy/lease in terms of monthly repayment were much higher than other places.

Hi,SG71 YNH VAN MOTWe Dropped the van off Fri 10/10/2025 but have not got the van back yet, and not heard from Vauxhall with an update.it only went in for an MOT - that should take no longer than 1 Hour !Service and communication VERY POOR as mentioned in my last email.Paul Manders

I write to express my profound dissatisfaction with the sales and after-sales service I have received since first contacting your dealership in November 2024, and to outline recurring faults with the Vauxhall purchased on 14 December 2024. Despite numerous calls, emails and visits, my concerns have been repeatedly ignored or poorly handled.Below is a concise chronology of events from my interactions with your dealership and the issues I have encountered:- 5 November 2024: Jason agreed by phone to send two new-car options to my email address. No email arrived.- 8 November 2024: I called back, spoke to a colleague, left my number and requested Jason follow up. No response.- 12 November 2024: Rob contacted me regarding a different search and finally emailed one option. I replied requesting further choices. No reply was ever received.- 1 December 2024: Walk-in visit. Joe introduced me to Jason my sales advisor, but it was Joe who eventually located a car in my budget.When it was time for me to sign paperwork it was under rushed conditions and I was given 2 hours to read sign and return important documents with no warning, whilst I was at work and this was in order to secure collection of my vehicle the following day.- 13–14 December 2024:- having had to refuse to sign the documents within 2 hours, I returned to sign paperwork with Peter. It was agreed verbally that Jason would personally deliver my new car no later than 1 pm on 20 December 2024, with a call when he departed the dealership. I wanted to collect my car but I was again being pushed this would be delivered to me because it didn’t suit your dealership to have me collect on a weekend.- 20 December 2024: No call by 1:15 pm. Upon chasing, Jason “would leave shortly.” He arrived at 3pm with incorrect VR5 paperwork showing an address I never provided. He apologised and promised correct documentation within two weeks, which never arrived. I was offered £100 goodwill by Joe.- 9 January 2025: I emailed Jason about the outstanding VR5. He replied it could take up to six weeks.- 14 January 2025: Four-hour-old collision-fault warning illuminated; no visible damage. The warning only cleared after multiple ignition cycles.- 28 January 2025: While in slow traffic, the clutch overheated and retracted, causing me to lose full control. I reported this to Joe, who referred me to Cheryl. My concerns were downplayed, and my driving questioned. Only after copying this complaint into an email was I offered a courtesy car and immediate action taken.-31 January: I made a complaint about the service I received and the issues i was encountering with the clutch. This was made via telephone call. I received the call from one of your departments asking for general feedback after my purchase. A complaint was raised on my behalf and I was advised I would hear back in two weeks. I had to call back after 2 weeks as I had no response, I was advised it had been forwarded to the dealership manager to be dealt with to this day I have never received a response. Reference- 77280207- 10 February 2025: DVLA notified me that Vauxhall had reported me as lacking a “certificate,” due solely to the wrong address on your VR5. I had to resolve this myself.- 14 February 2025: I dropped the car in for repair at 9 am; only at 3:30 pm did I receive a video update confirming a leaking slave cylinder. Next-day readiness was promised.- 18 February 2025: No update by 4 pm; parts had to be ordered, delaying repair to 21 February 2025.- 21 February 2025: I finally collected the car with no apology for the poor communication or inconvenience caused.- 8 June 2025: Collision-fault light recurred.- 14 June 2025: Service-indicator illuminated because the service schedule was set incorrectly; I had to return the car for a reset again at another expense to me on petrol, tyres and miles.-12 September 2025: collision fault light recurred.- 8 October 2025: warning light for a faulty left headlamp. I got out the car to check and both headlights looked fine and exactly the same. (Pictures can be provided of the warning signal and the headlights)It has now been 10 months since purchase and I continue to experience faults. I have no confidence in this vehicle, yet three years of finance remain outstanding. I also have serious concerns about my safety in this vehicle.This pattern of broken promises, defective vehicle condition, and dismissive treatment is wholly unacceptable.Subject to receipt of a further goodwill gesture reflecting the stress, time lost, and safety risk endured and failure to receive a satisfactory response by 22 October 2025, I will have no option but to escalate my complaint to the Motor Ombudsman and consider legal remedies for breach of contract and misrepresentation.I trust you will treat this matter with the urgency and professionalism it warrants. I would like all correspondence to be conducted via email so I have a record of all conversations.