Good morning,I called this morning and spoke with Anne, who suggested I forward an email regarding a complaint that Holman received last week. Info is as follows:The above vehicle was recently in for repairs, which I believe were carried out under warranty.The Hire provider have informed Holman ‘Attempted date time: 15-07-2026 10:00 trying to collect but the vehicle has been blocked in and garage are in the middle of re-spraying some wheels for another vehicle and cannot move the vehicle, meaning we can’t get access to collect the hire. Abortive Charged: £100’As this cost has been incurred as a result of Lookers Vauxhall St Helens blocking the vehicle in, Holman are expecting for the charge to be reimbursed by the dealership. Can you please confirm you are willing to cover the charge and advise how you will pay Holman for this charge?

I am writing to raise a formal complaint regarding the vehicle I purchased from you and the handling of concerns I raised about it.On 22 March 2026, my vehicle displayed a “Battery Charge Fault, Stop Vehicle” warning and came to a stop. Prior to this, I had already noticed that the vehicle was vibrating, shaking and struggling to accelerate. I reported these concerns and was advised to bring the vehicle to the dealership for inspection.I attended the dealership on 8 April 2026, where I was informed that there were no faults with the vehicle and that the issue was simply due to a software update being required. I was advised that this update was not covered under my warranty and paid approximately £140 for this work to be carried out.At the time, I questioned how a software update could explain a vehicle shaking, vibrating and struggling to accelerate. Despite my concerns, I was reassured that the update would resolve the issue. However, after collecting the vehicle, I noticed no improvement in the acceleration issues and, in addition, my dashboard system began experiencing glitches that had not been present previously. This left me questioning what the software update had actually achieved.More recently, the vehicle suffered a serious breakdown whilst I was travelling to London for a concert that my partner and I had been looking forward to attending for four years. As a direct result of the breakdown, we were unable to attend the event and lost £745.80 on concert tickets. We were also unable to check into our original hotel booking, resulting in a further loss of £72.81, and we incurred additional accommodation costs as we had to arrange alternative overnight accommodation.The breakdown itself was extremely stressful and caused significant disruption. The AA attended the vehicle and were immediately able to identify that there was a fault with it, which raises further concerns as to why the dealership was unable to identify any issues during the inspection in April when I had reported the same symptoms.Since then, I have incurred numerous additional costs, including approximately £90 in train fares to return home, £78 for diagnostic work carried out by the first garage, approximately £140 to transport the vehicle to a second garage, and I am now facing repair costs currently estimated at around £720 following the discovery of multiple faults.In addition to the financial losses, I have experienced considerable stress, inconvenience and disruption. I have spent a significant amount of time contacting recovery services, garages, the dealership and warranty providers in an attempt to resolve this matter. This has impacted my work, my ability to meet targets and my day-to-day life. Matters have been made more difficult by the reluctance of some garages to deal directly with the warranty provider.When purchasing the vehicle, I was reassured about the quality of the car and was encouraged to proceed with the purchase through various incentives and assurances. Given the issues that have arisen within such a short period of ownership, and the concerns I raised months before the breakdown occurred, I am extremely disappointed with both the vehicle and the handling of my earlier reports.Had the issues I reported in March and April been properly investigated, I believe it is possible that the subsequent breakdown, financial losses and disruption could have been avoided.I would therefore like to understand what steps the dealership intends to take to resolve this matter and what compensation will be offered in respect of the significant financial loss, inconvenience and distress I have suffered as a result of these events.

My car was booked in for a parking break switch replacement. There were 2 switches already in the car. The original one that was thought to be faulty and a replacement one that had been fitted by AP Fleet under warranty through RAC. I explain to Kyle that I needed both switches back as well as the new one fitted. Neither of the switches were in the car when it was returned. I have tried many times to get hold of the service department but they do not answer. On Monday 6/7/26 I went through the sales team and spoke to a manager/supervisor. He said he would get back to me with an answer the next day. I am still waiting. I have made around 30 calls to the service department with a response rate of around 1 in 10. This is unacceptable. Please can you return my 2 switches as I will need them for the warranty claim. If you can not do this please refund me the cost of 2 switches.

I took my car into the St Helens branch for a diagnostic on Tuesday 07/07 @ 9am, since then I have had little to no response from the servicing team when requesting an update. I have rang several times and not got through, I tried a different team who said they would send an email for them to be in touch on Tuesday @3;30pm and I've still had no communication back from the team. My Partner has had to go into the branch just to get an update on the car which they have now had for 2 days with still no resolution date in sight. This level of communication is unacceptable and I would like a full review ASAP.

Vehicle was recovered 15/06/25 booked in 19th June text received to confirm, now 8th July and the vehicle still hasnt moved.numerous attempts to contact the service department by myself and colleagues, with no reply, various emails, no repliesescalated through Lex twice, still no replycomplaint raised on this forum last week, no responseFinally someone answered the call on monday and we were told it was being assessed..... vehicle still hasnt been moved and no updates from any one

Found out that car mats (and boot mat) wasn't included as part of my 3 year lease with Motability which entails an extremely high amount of lease payment on a monthly basis, at almost £400 monthly. At this lease pricing, the least that the dealer could have provided to me were free car mats but instead I still have to fork out more monies out of my own fund as an unemployed disabled person to purchase the mats as of today itself.

I brought my vehicle 18/03/26 from Taylor at lookers in St Helens. I was told when I brought it that the vehicle had a 4 month warranty. I made Taylor reiterate this several times and my husband was also present to witness this. July the cars air con was blowing hot air. I phoned lookers explained that I was in warranty and needed the car looked at. Booked in for 7/07 and took the car to lookers St Helens. The garage dept took the keys and stated that it would be an estimate of £140 for diagnostic. This threw me because the cars under warranty. I explained this and the man went off and came back and stated it wasn’t that it only had 90 days. I was not happy, I was told when I brought it, it was 4 months. I asked to speak to Taylor the sales person and explained the situation and that he had very clearly stated 4 months. He went into the back office and came out again and stated that he did not say 4 months. I argued that he did and my husband was witness to this. He then stated that they would cover some costs but not all. I walked out and will book it into my own garage. Your emploee blatantly lied to my face and now I have incurred costs that I shouldn’t have after owning the car for less than 4 months

We have basically bad a nightmare for over a year but most recently we took our car back in after full engine replacement and were told it needed stripping down for a wiring issue, this was due to take place 14 days ago but still hasn't and we've been calling and emailing repeatedly with barely a response.It is costing us a fortune bring down to 1 car, no offer of a courtesy car and no updates as agreed.It has become an absolute joke now.

Hello again I am waiting for a response from my last enquiry I purchased a car with full service history, this is not true it is missing its only 2 services…..If I don’t get an email back today I will be returning the vehicle Monday, I don’t want this but I have paid over the price if it has no history, Also would never buy a car with out service history. I hope we can come to a solution I.e yourselves providing a service immediately at no cost to myself and then a service in 6 months at a 50% cost to myself. I feel that’s more than fair as the services will be caught up on.

I have been trying to get through to service for 2 weeks since our fleet vehicle was recovered there. No one ever answers the phone, no reply to emails sent, no communication received whatsoever. The original text I received was that the vehicle was booked in for 19/06/2026 it is now 30/06/2026 and the vehicle hasnt moved from the carpark.Unfortunately this isnt the first time we have had communication issues.