Hello ,This the only way I can get in touch,the sevice is first class that I had.Bill.

My car went in today for a repair. At no point did anyone contact me to update me. I arrived at 4.30pm to collect after I rang up at 2pm to see if was ok to collect they said they would get back to me. They didnt so I arrived to be told its not ready. So had to pay for an uber and I needed my car tonight. The excuse they have no receptionist. All it would have took was a call or whatsapp message

Thanks, I would like to say firstly that Ian was great and so helpful, he couldn't have done more! Thanks Ian! So thats why I gave 4 stars fro the first one!But I wasn't happy with Lookers policy of giving such a ridiculous low price for my car part ex, yes which was a joke! along with the high prices on your cars for sale which were at least 2K more than other dealers, as I did research on car sale sites and dealers etc and even the internet ones offered me a thousand pounds or more than the low price which you offered me for my car . But I do wish you all well as it was a nice vibe in your showroom and everyone seemed very friendly :) So good luck ongoing!

I am writing further to my previous email regarding the ongoing faults with the Citroën Berlingo I purchased from your St Helens branch in November 2025.To date, I have received no response whatsoever to my original correspondence sent via email on the 5th May to Kyle and Chris. While I appreciate that your business may be busy, the complete lack of acknowledgement or communication is extremely disappointing and falls well below the standard of customer service I would expect from any reputable company.As previously explained, less than two months after purchasing the vehicle, I experienced faults relating to the AdBlue and emissions system. Although I appreciated that you covered the cost of the initial repair invoice, the problems have continued and have now escalated further.Following additional diagnostics carried out by my local garage, I have now been advised that the fault relates to the NOx sensor/failure within the emissions system. The same emissions warning light, engine management light, and caution warning have once again reappeared. This clearly indicates that the original issue was not properly resolved.I was also advised by your company to purchase a warranty for reassurance and protection against issues of this nature. Unfortunately, the warranty company has refused to provide meaningful assistance or cover the cost of the repairs, leaving me in a situation where I have incurred ongoing expense and inconvenience for a vehicle I have owned for less than six months.In addition, the vehicle has already required work relating to tyre wear and tracking issues, which further raises concerns about the condition and inspection standards of the vehicle prior to sale.At this stage, I believe it is entirely reasonable to expect your company to take full responsibility for resolving this matter properly and permanently. I do not feel it is acceptable for me to continue arranging and funding repeated investigations and repairs for what appears to be an ongoing pre-existing fault.I therefore request that you urgently confirm:• How you intend to resolve these ongoing faults;• Whether you will arrange collection of the vehicle for inspection and repair;• What assistance you will provide regarding the costs already incurred.I would appreciate a written response by letter or email no later than the end of this week. If I do not receive a satisfactory response within that timeframe, I will have no option but to consider taking the matter further.I hope we can resolve this amicably and without the need for escalation, and I am giving you the benefit of the doubt that the lack of response so far may simply be due to workload pressures. However, continued silence on this matter is not acceptable.

I've bought three Astras from Lookers, St Helens and had them all serviced by the team, which always included the brilliant pick up/drop off service.Stephen Foster has been the pick up/drop off driver for all of my cars and is a tremendous ambassador for Lookers: professional and friendly.I understand, however, that he has just been made redundant.This is so sad, particularly as he was due to retire next year and I understand from talking to him that he had been an employee of Lookers for thirty years.Entrusting a car to someone to be picked up and dropped off is such an important part of the service for so many people and Stephen is a really decent, professional guy.Is there no way that he could be reinstated, especially as he is such an an asset to the team and a familiar face?I've always felt safe handing my cars over to him for the services and he will be missed.I would ask that you please reconsider making him redundant and reinstate him, at least until next year, when he was scheduled to retire.Many thanks

Dear Mr Smith,This is not an email I wanted to write. Unfortunately, it is necessary due to the negligence and lack of professionalism shown by your dealership and one of your employees. I initially intended to write to you on the evening my wife returned home after collecting her new car from Lookers Vauxhall in St Helens. However, due to the level of anger and frustration caused by this entire experience, I was unable to do so. I am now writing this at 6am after a sleepless night, caused purely by the way we have been treated.By way of background, my wife’s Mini developed an issue where pressure was building in the engine, and we decided it was time to replace the vehicle. On Saturday 25 April, we travelled around St Helens viewing cars and, as our final stop, attended Lookers Vauxhall on Knowsley Road, St Helens. Thankfully, we found the car my wife wanted: Vauxhall Adam, registration NL18 JKO.We approached a member of staff and met Chris Cunliffe, one of your salesmen. A hard sell was not required; we wanted the vehicle. Chris was pleasant and helpful, gave us the keys, and told us not to worry about the interior as the car would be fully valeted and any bodywork imperfections addressed. While the interior was reasonably clean at the time of viewing, we did identify several issues with the bodywork, which we clearly pointed out to Chris, a dent in the passenger door, missing paint to the bottom of the same door, damage to the grille, and stone chips across the bonnet.Chris advised that the grille, dent, and paintwork would be rectified, although he stated nothing would be done to the bonnet. This contradicted his statement that any imperfections would be taken care of, however we were happy to proceed as we liked the car.The vehicle was advertised on the forecourt at £6,250, although Chris advised the internal price was £6,190. He said no discount was available but offered a reduction on the one year warranty, usually £500, subject to manager approval. After speaking with his manager, Chris returned and offered the warranty for £250, which we accepted.We then agreed to collect the vehicle at 3pm on Thursday 30 April, as my wife was travelling to Florence early Friday morning. Chris assured us that this would allow sufficient time for body shop repairs, a full polish and valet, and a full MOT, with any issues resolved. He specifically stated that Lookers would not sell a vehicle with any advisories.Both my wife and I are professionals, with demanding roles, so work arrangements were reorganised to accommodate this collection. Based on Chris’s assurances and Lookers’ reputation, I paid for the vehicle in full, in advance. Chris also mentioned that his manager would be pleased as it was month end.On Wednesday 29 April, I checked the government MOT website to ensure the MOT had been completed and discovered that it had not. Alarm bells immediately started ringing.I contacted Lookers that afternoon and spoke to another salesman, whose name I cannot recall. I was told that Chris does not work Wednesdays but that someone would ensure Chris called me first thing the following morning. No call came. I chased again later that morning. Chris then contacted my wife instead of me, despite my number having been provided, and only rang me after being prompted.Chris then informed me that the car had an issue with a faulty ABS sensor, stating that the service department had not made him aware until Thursday morning. I found this explanation bizarre and deeply concerning. We agreed to delay collection until 3:30pm.I arrived at 3:30pm after leaving work early and walking across St Helens, only to find the car still on a ramp. I queried whether the car had been cleaned and valeted, and Chris stated that he was unsure and that we could come back if it hadn’t been done. This was not feasible due to work commitments. When challenged further, he blamed the service department, which I considered a poor and unprofessional response.After waiting over an hour, Chris informed me that although the car had passed its MOT, there was now an issue with the engine cooling fan not working. I was extremely angry, as you can imagine. The question I still have is how one fault can be identified and repaired, yet the rest of the vehicle not be properly checked.I was given two options, a full refund, or a courtesy car whilst the work was completed. As we had already taxed and insured the vehicle, and because we still wanted it, we reluctantly agreed to take the courtesy car. At this point, I insisted on inspecting the vehicle again, as trust in what was being said had completely broken down.On inspection, the valet had not been completed, and the exterior had not been cleaned. Chris claimed it had “probably been done” but that the mechanics had been working on it. The roof of the car was visibly thick with dust and dirt under the workshop lighting. This explanation was not credible, why would your clean a car then send it to the mechanics shop?While walking to collect the courtesy car, a Vauxhall Corsa, Chris remarked that we should “look at the cup half full” and that if we had bought the car from a back street garage it could have “blown up.” This comment was wholly inappropriate and the stigma of a car salesman became apparent.I also raised the fact that I had now lost a full month’s vehicle tax, something which could have been avoided had we been told earlier. Chris stated that he would ensure the car was handed over with a full tank of petrol.By Wednesday 6 May, we had still not been contacted or updated once. This was six days later, and I again had to chase. I spoke to Taylor, explained the entire situation, and he acknowledged the seriousness of what had happened. He escalated the issue to your Finance Manager, whose name I unfortunately do not recall. He apologised on behalf of Lookers and Chris, agreed that the communication was totally unacceptable, and stated he had no explanation for how this situation had occurred.Crucially, he advised that the cooling fan had only just been ordered and would arrive the following morning, confirming that the car had effectively been sitting there doing nothing for days. This reinforced the feeling that Lookers took full payment and then failed to act. I was assured that Chris would contact me first thing the following morning.The following morning arrived, and once again Chris contacted my wife first before calling me. He advised that the car would be ready by Thursday evening and offered, as a goodwill gesture, a full exterior paintwork and interior protection package costing £499, to be applied after a full valet. At this stage, I accepted simply to bring the matter to an end.When I reminded him of the promised full tank of petrol, he advised that he was not allowed to do this and that it would be half a tank, yet another broken promise.My wife collected the vehicle on Friday 8 May and came straight home. On inspection, the situation had further deteriorated.Please refer to the photographic evidence provided. (they don’t do it justice)Externally, there are multiple visible marks that should have been identified during any professional detailing process. We are also certain that the scratch on the rear quarter panel was not present at the initial viewing. We are not looking for perfection from a second hand car, however this is not acceptable.Internally, no valet has been completed whatsoever. The carpets are dirty and full of debris, there are handprints and marks on the upholstery? and the dashboard is filthy and smudged. It is impossible to believe that a £499 interior protection package has been applied when the car has not even been cleaned. After all the previous issues, it is astonishing that no quality check was carried out before the vehicle was released, again, it seems Lookers has the full payment and nobody is bothered!Overall, this experience has demonstrated a complete lack of communication between departments, repeated misinformation, broken promises, and no accountability. Also, surely if a team member takes a day off in lieu during the week, they hand over to a colleague?After everything we have been through, how am I expected to trust that this vehicle is mechanically sound? I will not be bringing the vehicle back to Lookers. You have had multiple opportunities to resolve these issues and have failed to do so.This now brings us to resolution. Given the time lost, inconvenience, distress, and disruption caused, this matter must be appropriately addressed through remedial action and compensation, as well as providing peace of mind that this vehicle will not result in further mechanical failure or unexpected expense within the next few years.Under the Consumer Rights Act 2015, a vehicle purchased from a trader must be as described and match the promises made at the point of sale. Lookers have failed to meet this requirement, resulting in a clear breach of the Act.I expect this complaint to be treated with the seriousness it warrants and look forward to your response.Yours Faithfully,Lee Adams

Very he helpful staff I’m driving eligible and was very helpful when I required about the car.

Nice staff very professional

Excellent service no messing about deal.

Bought car 01/05/2026 paid £2000 deposit. No receipt given.Paid balance of car that afternoon £7997.Paid £999 for 3yr warranty with RAC cover included no receipt or paperwork to show what it includes or how it works.My mum paid the £200vtax no receipt.My mum paid for gardx treatment no receipt.Phoned 03/05/2026 @ 13:04 told phone back Tuesday as the team is not in to check my payments had gone through.Phoned 05/05/2026 @ 10:27 to be told I should have an emailed receipt for the payment.Still no receipt or information on the warranty with breakdown cover included.Going to try yet again today but normally as a customer receipt 's should be normal.Even the green slip doesn't have the date on when I bought the car.