I am trying to cancel my assurant warranty policy - ref. no. LOOK1208116 from 13/03/26.I've contacted the insurer and they advised that, as my policy has not started yet, I would need to cancel directly with the selling dealership.I've contacted both the person who sold us the car and the policy and sent a letter to the general email for Lookers St Helens, but days later, I still haven't received a response.Communications with the branch were very easy before we bought the car and completely non-existant since then, usually nobody replies to emails.As your client, it is my decision, nobody else's, to cancel this additional policy.I am looking forward to receiving your response and you finally cancelling the policy, sending the refund and advising about the next steps.

HelloI recently encountered an extremely Volatile situation with a sale man first name Simon second I think BROOKER 6’2’’ bald head well build.I was dropping off a car that was being delivered under trade plate , I asked a young man outside who to see and said anyone inside can take delivery, I’m busy with a new delivery from car transporter.I hobbled inside the sales man Simon was on the phone I showed him the V5 & keys put my hand 1 min pointed to my bag and trade plates as I couldn’t carry the lose paperwork keys and my bag and bag of water.He then in sudden rage put the phone down and shouted something get them off my desk, I tuned I’m coming back now . Literally 10 m . He was like a deranged person so much anger in his face and body language it was shocking. He then Threw the keys at me and the paper work V5 . service records on the ground and walked muttering something. I said I can’t bend down I am disabled he didn’t care he actually humiliated me in front of elderly customers as I had retrieve the keys and paper work as it blew off down the parking area . I then limped back in and gave the keys to another sales man who I used he replied politely no disabled but he could see I was in pain and took the keys and v5 etc . I then asked for the aggressive salesman name he told then I left the aggressive salesman’s was even more aggressive shouting his name out one letter at a time . I felt extremely uncomfortable and told him he was threatening me. I wish to make a formal complaint he needs help he needs to be D&A immediately. I am more than happy to attend an investigation meeting and disciplinary. At this stage iam not involving the disability act but he has contravened the act and he needs formal training or retraining counselling and help. He should not be public facing . I presume there is cctv and wish to have a copy

I am writing to make a formal complaint regarding the handling of my vehicle and the service I received.My car was returned to me with the exact same issues it originally went in for. I explained clearly that the oil had already been changed several times and regularly topped up, yet I was simply told that the vehicle “needed oil,” without any proper resolution or investigation into the ongoing problem.I was then informed that the courtesy car I had been using had already been booked out for another customer the following day. This explanation was difficult to understand given that, at that stage, you had not yet identified or resolved the issues with my own vehicle. It felt as though arrangements were being made to return the courtesy car regardless of whether my vehicle had actually been repaired.Overall, I am extremely disappointed with the level of service, communication, and lack of resolution provided. I would appreciate a clear explanation of:* What diagnostic work was actually carried out on my vehicle* Why the underlying issue was not resolved before returning the car to me* What steps will now be taken to properly fix the problem* What arrangements can be made regarding alternative transport while the issue is being resolvedI look forward to your prompt response and a satisfactory resolution to this matter.

It is impossible to contact the Service Department by telephone. The staff are aware of this. If you ring you are given options say 2 and then 1 the phone rings and rings and then cuts off. This is terrible customer service and I shall consider before using again

8th May the cust car went in for service conclusion of that advised the timing belt was warped, cost would be covered by the extended warranty. it was agreed the vehicle would be in for 8.30 and that it would take 4-5 hours to complete. Received a call 1.30pm informed that they dont have all the parts to complete the job. Someone would be back in touch very soon, this has not happened and the cust has tried 3 times to get back through to them but has been unsuccessful. Cust has wasted a days holiday today as he was expecting the car back today. The cust is livid and would like to know how when the car was booked in 2 and half weeks ago how the parts are not there all ready, or at least the cust contacted and rearrange the appointment.

On 2 occasions in the past few days I have been woken (I work nights) by a call from the service people trying to get me to book my service and renew service plan. Its not due til August and we're not out of May yet !I will book my sevice myself when I know what my August committments are. Please insist to the service team not to contact me

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Hello ,This the only way I can get in touch,the sevice is first class that I had.Bill.

My car went in today for a repair. At no point did anyone contact me to update me. I arrived at 4.30pm to collect after I rang up at 2pm to see if was ok to collect they said they would get back to me. They didnt so I arrived to be told its not ready. So had to pay for an uber and I needed my car tonight. The excuse they have no receptionist. All it would have took was a call or whatsapp message

Thanks, I would like to say firstly that Ian was great and so helpful, he couldn't have done more! Thanks Ian! So thats why I gave 4 stars fro the first one!But I wasn't happy with Lookers policy of giving such a ridiculous low price for my car part ex, yes which was a joke! along with the high prices on your cars for sale which were at least 2K more than other dealers, as I did research on car sale sites and dealers etc and even the internet ones offered me a thousand pounds or more than the low price which you offered me for my car . But I do wish you all well as it was a nice vibe in your showroom and everyone seemed very friendly :) So good luck ongoing!