Absolutely brilliant and so helpful

Despite booking a test drive over the phone no one was aware of it

I purchased my Corsa from your Warrington branch approximately 11 years ago at the same time I joined your Lookers Service Club which has worked brilliantly for me. Whilst you were at Warrington I brought my car in to you for service and MOT. When you closed I was assured that under my service plan I would be able to use your free collection and delivery service and thisbyy has operated perfectly over the last several years. I phoned yesterday to book my car in for its MOT to be told that I was not eligible for the collection and delivery service as I was out of the area as my postcode is WA4 and you only collect and deliver to WA5. I was shocked and upset by this as I had never been informed that the terms of the service plan had altered. I realise that costs have risen and advised that I am quite prepared to pay for collection and delivery if that is needed. The lady I spoke to checked but confirmed that my postcode was out of the area for this service. I am highly disappointed as I have been operating this system for several years now. I am 75 years of age now and live at home caring for my very elderly mother and cannot spend the amount of time driving to and from St Helens and waiting for my car as she needs constant attention and cannot be left alone. The lady kindly booked my car in for MOT on Monday 10th November and said she would look into the matter for me.I would be grateful if you would clarify the situation for me. It seems crazy to me that you collect from WA5 but not WA4. If that is the case disappointingly I will have to cancel my service plan and find somewhere more local to take my car. As a service club member for years I feel I should have been notified of this new arrangement.Look forward to hearing from youSusan Hill57 Irwell Road Warrington WA4 6BB

cust had car serviced however after the service the water jets are not working but the customer cant get an appointment until November. The cust is not able to really go elsewhere as it is really to far away. The cust has always used the dealership and is not happy at the wait time.

I had a van in for repair for a second time and again after 1 month and 1 week, job hasn't been done properly and some jobs haven't been done. They just reset the dashboard so warning lights won't show.

Dear Customer Care Team,I am writing to formally raise a complaint regarding a serious AdBlue system failure on one of our business fleet vehicles, which occurred shortly after the expiration of the manufacturer’s warranty on 17th June 2025.The affected vehicle is a Vauxhall Vivaro L2H1 F3100 Dynamic S/S, registration DA22RLZ, VIN VXEVFEHTMN7030419, with a mileage of 50,567. It is currently off the road and inoperable due to an AdBlue tank fault. We have been advised that the tank requires full replacement and road testing. We have received a total cost estimate of £1,974.27, which includes a £1,392.55 repair cost and a £581.72 diagnostic charge.We contacted Vauxhall Customer Care, who referred us to Lookers St Helens for support. I then called the St Helens dealership and was told that the business must bring the vehicle in to request an extension or goodwill contribution directly through the garage. This is not a practical option, as the vehicle is currently immobile and already in a garage having undergone assessment. Frankly, this has been a very poor customer experience, adding further frustration to an already difficult situation.Given that the issue occurred very shortly after the warranty expired, and that this is a key emissions-related system, we are requesting urgent consideration for post-warranty support — either by way of a grace period extension, goodwill gesture, or other discretionary contribution.Our vehicles are well-maintained, and we would not expect this kind of critical failure at just over 50,000 miles. We trust Vauxhall and Lookers will treat this matter seriously and fairly.Please find attached the detailed quote from the garage for your reference.We look forward to your prompt response on how this matter will be resolved.Kind Regards,Sarah Caine

Excellent.Job well done. Office staff polite. No complaints at all

Hello, I had my car serviced at Vauxhall St Helens on the 04/08/25 9.30am. Reg plate: DY23 SVK. I’m not sure which mechanic completed my service but they did not put the under engine cover on correctly (the bolt must of been way too loose)as a result the bolt on the passenger side has gone so it’s now hanging down. I would like to bring it in for this to be fixed! Thank you Sent from my iPhone

Good communication but still waiting for a walk-around video after a wk

Still waiting for my questions to be answered