Because your staff was really helpfull and explained everything that i understood .

Very happy, john was brilliant.

Customer bought the car 2-3 weeks ago and the panels are sticking out?

Helpful sales advisor

Purchased a new Vauxhall Astra tourer business edition 1.5 diesel, Spring 2022.Fantastic road holding, very economical, spacious. Previously owned the same car 10 years earlier from new for 3 years, exceptionally reliable.At 2,000 miles I was at traffic lights tried to go into first gear and the clutch stuck to the floor, couldnt get a gear which resulted in the car behind crashing into me. I rang the RAC they collected me from home and the guy said I know whats wrong theres a fault on that model and you have to press the clutch down three times or try to pull it up with your feet.I took the car in the next day and told them what hed said. They said NO, not true but we ll have a look at it. They looked and said nothing wrong with it. The damage was repaired and I continued to drive it. The clutch would stick to the floor weekly and I returned it to the dealership when there was 5,000 miles on the clock.The Technician drove it around but couldnt detect it sticking to the floor. They did say there was a small part that needed replacing but it would involve replacing the engine.The engine was replaced and the next day the clutch stuck again.I returned the car and asked if I could speak with the Technician who advised on a new engine, the guy wouldnt come out to the reception.The front desk staff said we cant strip the clutch down without permission from Vauxhall as we cant see the fault and it would be too expensive. In other words my word wasnt good enough they didnt believe me.I asked to speak with the Service Manager,David Oliver who said he couldnt give me my money back or a new Astra! I was astonished, I didnt want either of those things, I just wanted to drive the car without the clutch suddenly failing.I took the car back on several occasions thereafter and did mention to Larissa Currie that the 3 year warranty was coming to an end and the clutch was still sticking. She said weve noted the fault and its logged. On one occasion I was near the Dealership when the car suddenly failed at a very busy junction, rush hour. I rang to ask would they come out and help (torrential rain). I was informed that they couldnt bring the car in for me. I screamed with utter frustration at the top of my voice, (regretfully), they did help me and provided a lift home.The warranty was up this year and the clutch was constantly sticking, had no choice to return to the dealership. I asked would it be possible for me to drive and the Technician to sit and observe.Darren Head Technician sat in the car for 40 minutes and the clutch refused to stick (typical).I had a feeling he actually believed me and advised me to take a photograph of the clutch when it was depressed if it was safe to do so.Two days later on the one journey the clutch stuck three times, I took the photograph and proceeded to the dealership. They were very surprised and Darren was called and they immediately booked me in to have the clutch examined.A few days later they rang to say it was the master cylinder that needed replacing the bill for this £826.The car was out of warranty.I rang Vauxhall complaints gave them all of the details and they advised it would take 5 days to come to a decision. I rang after one week, still deciding, I rang after 2 weeks, WEAR AND TEAR.Theres only one person to blame for this and its David Oliver he could have investigated this immediately after the crash at 2,000 miles. He knew I had 2 elderly charges (93) years old with Alzheimers in a wheelchair. The other mixed dementia stage 5 with a host of other serious conditions. I bought that car because I needed reliability. David Oliver was told that the master cylinder needed replacing and it was an inherent fault, he had the authority to sanction the repair free of charge. Im disgusted that he simply passed the buck, not his problem. My relatives and friends believe that women are not taken seriously, not quite the same when theyre selling the cars though.Buyer Beware.

Engine light fault 14th November. 17th November, local garage diagnosed fauly with ECU and said I needed a Vaxhall dealer. Phoned Lookers St Helens same day, told they could not fit me in until 28th November. Same diagnosis. Said they could not fix it until the next week. When I called on 3rd December said the part was ordered from Germany and they could not say how long it would take. Phoned today, again, not even able to give me an estimated timeframe, could potentially be weeks but they don't know. Is it not possible to call or email whoever is making this unit and find out? If not, why not? At the moment I have no idea if I will get my car back in a week or three to four months, I find this lack of ability to let me know anything unacceptable. I have been loaned a Corsa, but it is hardly a subtitute for my own car, it is too small for what I want to do and there is no sat nav. As a temporary fix I can put up with it but if this drags on for months it is going to become exceptionally irritating.

No interest from the sales individual whatsoever. I asked for a battery report which is completely normal on an electric vehicle. He simply stated there wasn’t one with no offer to source one. Have since bought a car elsewhere. Your loss. This vehicle would’ve been ideal otherwise.

Recently i bought a vehicle from you I am very pleased with the service I received. Your employee who looked after the sale of the car at LookersKnowsley Road St.Helens was excemlary in the way he looked after us, and we could'nt be more than pleased with the car which webought from you.Thank youMr. And Mrs Ford

ref ticket 84260296 no response to complaint

I received great service and satisfactory response to my enquiry. Sadly I had to change tack on changing my car due to unexpected family circumstances.