Very helpful staff.

Simon and Jordan were extremely helpful in my enquiry and purchase of my chosen vehicle.

They never got back to me to arrange anything.

Not helpful

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if any/all of my finance agreements with you, references 6068927, 34458705, had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreements, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policies:Name:Kimberley SutcliffeDate of birth:19/Dec/1991Current address:10 kirkstone avenueWarringtonWa2 9nrWA2 9NRMobile phone:07805697167Finance agreement policy numbers:606892734458705Vehicle number plate(s):NG69 FLJDP66 PZKYours sincerely,Kimberley Sutcliffe

Yes very nice , smart looking car , drives well we are still getting used to things to be honest . I did try to reply to John’s message (text) but failed to send every time . Thank you see you in a few years , may give electric ago 👀RegardsColin & JulieSent from my iPhone

HiI am currently I am very unhappy with the car I purchased on 23rd March and the customer service I have had from you since has been non existent.I have called the showroom several times and either can't get through or some one takes a message for Taylor Caton-Hand and he hasn't called me back.I believe there is a serious issue with the car and I feel unsafe driving it.When driving the car emits a musty smell and the front windscreen and side windows fog up make it dangerous to drive as it take a longer than usual time to clear.When I test drove the vehicle non of these issues were apparent.I think something has happened during the valeting of the vehicle as the issue only arose when I first drove the vehicle home.The car is under warranty and I would like one of your mechanics to look into immediately.I will be bringing the car in on Monday morning to be looked at.Debbie Hooper

I had called to speak to John Bannister who had booked a car for me under Motability Scheme - it was an extremely pleasant experience. However, when I called no less than 7 times or so to follow up on the car order status, I could not get hold of him save for one time where the other times, I was promised a message be passed and/or that I'd get a callback from John himself, I ultimately did not hear from anyone. This experience has been proven stressful given my neurodivergent traits.

I am writing to raise a formal complaint regarding the handling of my vehicle and the level of service I have received.The issue with my vehicle — where the dashboard/instrument cluster turns off while driving — was first reported to you on 15 January 2026, including photographic evidence. This represents a serious safety concern.Despite this, the matter was not properly progressed until March 2026, when the vehicle was finally taken in on 10 March for investigation.Since that point, I have experienced:A lack of clear communication and updatesThe fault remaining unresolved despite inspectionBeing left without a vehicle for a period of timeBeing provided with a courtesy car which has also broken down and been collectedI am now in the position where I have no usable vehicle, despite continuing to make payments.Given that this issue has been ongoing since January and involves the loss of critical driver information while driving, I find both the delay in addressing it and the level of service unacceptable.I would like to understand:Why this issue was not properly addressed when first reported on 15 JanuaryWhat actions are now being taken to diagnose and resolve the faultWhat immediate steps will be taken to ensure I have access to a safe and reliable vehiclePlease note that I have also raised this matter with Stellantis Financial Services due to the ongoing safety concern and lack of resolution.I would appreciate a prompt response and a clear plan for resolution.

No one called or emailed back after applying for finance to let me know the outcome