I was having problems with the car I bought from Lookers Vauxhall in St Helens and was told the car would have to be in the workshop for a couple of days. I said that would be problem as I am not familiar with St Helens and wouldn`t know how to get home. They offered me a curtesy car but one would be ready for some time and I mentioned it was a shame the garage wasn`t nearer home. The lady on the phone said I could take it to Lookers Vauxhall in Bootle as that was very close to home and it is an area I am very familiar with. As the car would be in the garage for a couple of days I would find that more suitable, and told the lady I would not need a curtesy car if that was the caseI dropped the car off around 9.30am Friday 21st November. The mechanic looked over it and made out I had put the wrong oil in the car and that`s why it was losing oil. I assured him that I didn`t and the oil I put in the car was premium oil which costs me almost £50. This was the second time the engine had dried out of oil. This seemed to be happening approx every 1000 miles. I was told I wasn`t reading the dipstick correctly and assured them I was I have been driving for over 30 years and I capable of putting oil in my car and reading a dipstick.The mechanic had another look at it and said it was the timing chain and the service person looked up the notes and a timing chain had been changed just prior to me to buying the car at the beginning of February this year. I was told they would have to get permission from the warranty and given that it was done on a warranty previously RAC warranty may not cover it. I said that wasn`t my problem and I wasn`t going to pay for it, they agreed as I am not naive enough not to know that even new parts can be faulty. This couldn`t be done until the Monday due to be an late hour on the Friday. I was told I would get a call for an update on that Friday, that didn`t come so I went to the garage and waited over an hour (my choice as it was freezing out) but someone could have told me in that time what the issues were.I got an email on the Monday to indicate that the warranty was going to be honoured and that it is the oil sump at fault which is covered under the warranty and there was an additional cost due to the clutch being on its way out, which was a surprise to me as I had my previous car for 17 years and the clutch was never an issue as I have been told by several mechanics how gentle I am with my car engines and clutches, I could only surmise the previous owner was not so careful. I have no choice but to pay over £1300 for a new clutch and have been assured it is the whole clutch unit. Late on Monday I had called the garage to give permission to go ahead with the work. I was told someone would be in touch with me on Tuesday with an update. Nobody called me, I called the garage for an update to be told they were waiting for my go ahead which I had given verbally on the phone and on the system that was sent in an email on the Monday. No work had been done at this point to my knowledge. I asked when will my car be ready and they said they didn`t know. I asked would I have it back by the weekend and they were unsure.I explained this was fast becoming a stressful situation as I have people relying on me for school pick ups, hospital runs, picking up grandchildren on the weekend etc. and this will put additional stress on the people relying on me. I asked if they had a curtesy car and I was told none was available. I said if I had known this was going to happen I would have waited for a curtesy car and if they could suggest something else as by Friday they will have had my car over a week and I was given an excuse that they had to take pictures??????? The issue had been identified and been ok`d by the warranty people. I asked when do they think they will have my car ready as I would need it by Saturday morning at the latest and I was not given a time, just a `I don`t know`.I was told I would be contacted today for an update and it is now 18.10 and the garage is now closed and nobody has called me to give me an update.When I was in the showroom last week I was asked to put a QR code on my phone as its a great way to quickly give people updates. I can`t see the point of it because I have had no updates at all since Tuesday.I have been driving over 30 years, looked after my own cars very well, my uncle (who`s no longer with us) was a mechanic, I can`t fix a car but I give a very good diagnostics. I regularly check my oil, water, tyres etc. The garages I have dealt with in the past will take the car in in the morning, work out what needs to be done, ring me by lunchtime to tell me what the issues are and how much they will cost me, I give permission and in most cases will be picking up the car by 5.00pm. The times its taken a little longer I have had the car back by the afternoon the next day usually due to the delivery of the parts being a little late or a bigger job than usual. Given this is a big garage that would want the cars out of the workshop quickly I absolutely can`t understand why this is taking so long. The only thing I can deduct is at the beginning I was very compliant and understanding, my bandwidth for compliance has evaporated and its now beginning to feel like because I am being more assertive am I paying the price?I am not impressed with the service from this garage. I have no doubt they will do a good job. Every person I have spoken to has told me a different thing. I saved very hard for this car as a retirement present to myself and now I am beginning to regret it. I have had Skodas for over 30 years and never had these issues with the after sales service and thought a different car would be a nice thing. I like the car, I don`t like the problems it brought me.A very stressed customer

Very happy with the service and MOT

Been sent the wrong information on 2 separate occasions now regarding price of a new car, still don't actually know the cost. Also despite booking a test drive for a specific time and date no one was aware of it.

collected my used vehicle on the 5th of July the third day of having the vehicle I returned it with an oil leak from what I was told was from the oil cooler gaskets/seals not changed correctly nine days of picking vehicle up cut out would not start had to call AA out who diagnosed did a temporary repair and had the vehicle running in less than 10 minutes took the vehicle back to Lookers next day and told them what happened and what the AA road sided mechanic said Lookers could not fault the vehicle no trouble codes found so no repair done this problem has been ongoing for months and each time the dealer can not find a trouble code to repair it I have on two different occasions had it happen and not took it back to Lookers as they can not fault it and got the vehicle started my self after having the vehicle for just over a month the engine warning light came on took the vehicle back to Lookers diagnosed as catalytic converter vehicle on sight for 3 weeks for that repair alone why? vehicle cut out again on the 8th of November at 70mph on the motorway with my 13 year old daughter in the vehicle with me no hard shoulder to pull on to as it was a smart motorway this potentially could of put my daughter in a very dangerous situation as the problem should of been sorted after the first visit back to the dealer I took vehicle back again for the same issue this time 4/5 months later they decided to replace the coil pack I have added up the total amount of time the vehicle has been in your dealership in St. Helens as being approximately 7 weeks I have only owned the vehicle 5 months the dealership gave me a courtesy car while it was there but 4/5 months for as simple coil pack replacement is not a good look for a main dealer I purchased a 3 year used warranty with the vehicle but I am thinking twice about using Lookers Vauxhall St Helens for any more repairs even those that come under the warranty I will probably be getting my M.O.T from another garage and also my service as well as I do not have much faith in the dealership why has it took multiple visits and 4/5 months to have a coil pack changed again why? this is the 5th vehicle I have purchased from Lookers St Helens in the past 25 years I don't think I will be purchasing another

I have recieved emails after my email address was wrongly input into the system by Taylor Caton-handI have rung in and emailed but no response to say its been removedAbsoluteley terrible customer service I hope i never the misfortune to try and buy a car from lookersPlease confirm it has now been removed

Excellent and patient service from Taylor really helped immensely Many thanks

Absolutely brilliant and so helpful

Despite booking a test drive over the phone no one was aware of it

I purchased my Corsa from your Warrington branch approximately 11 years ago at the same time I joined your Lookers Service Club which has worked brilliantly for me. Whilst you were at Warrington I brought my car in to you for service and MOT. When you closed I was assured that under my service plan I would be able to use your free collection and delivery service and thisbyy has operated perfectly over the last several years. I phoned yesterday to book my car in for its MOT to be told that I was not eligible for the collection and delivery service as I was out of the area as my postcode is WA4 and you only collect and deliver to WA5. I was shocked and upset by this as I had never been informed that the terms of the service plan had altered. I realise that costs have risen and advised that I am quite prepared to pay for collection and delivery if that is needed. The lady I spoke to checked but confirmed that my postcode was out of the area for this service. I am highly disappointed as I have been operating this system for several years now. I am 75 years of age now and live at home caring for my very elderly mother and cannot spend the amount of time driving to and from St Helens and waiting for my car as she needs constant attention and cannot be left alone. The lady kindly booked my car in for MOT on Monday 10th November and said she would look into the matter for me.I would be grateful if you would clarify the situation for me. It seems crazy to me that you collect from WA5 but not WA4. If that is the case disappointingly I will have to cancel my service plan and find somewhere more local to take my car. As a service club member for years I feel I should have been notified of this new arrangement.Look forward to hearing from youSusan Hill57 Irwell Road Warrington WA4 6BB

cust had car serviced however after the service the water jets are not working but the customer cant get an appointment until November. The cust is not able to really go elsewhere as it is really to far away. The cust has always used the dealership and is not happy at the wait time.