I purchased my vehicle in good faith from Vauxhall Lookers (St Helens) in March of last year (2025). Since then I have experienced an appalling catalogue of faults with it, starting only a few days after purchase. I don't feel confident driving the car without further faults occurring. In particular, I am greatly concerned with the safety of my children since, on two occasions, a fault has occurred on a motorway and another busy road, where we have had to wait for the RAC. Fortunately, so far we have been lucky to be able to pull over but my fear is that one day we will not be so lucky. The last breakdown was a result of mechanical negligence and faulty workmanship from St Helens repair garage. I have received emotionless apologies from the service desk and no accountability from the business as a whole - this is unacceptable!You are a reputable company, and I do not understand how such a faulty car, so unfit for purpose, would escape a pre-sale quality check. This unsafe car should never have been sold and I no longer confident that further faults will not occur on picking my children up or running them around. Unfortunately, I have lost all faith in both the car and your company.I have previously mentioned my dissatisfaction with Simon Bant (the salesman) and asked if it is possible to change vehicles but was not met with any sympathy and told that it would only cost me money.I have recently emailed the Phil McCooey (Branch Manager), David Oliver (After Sales Manager) and Larissa Currie (Front Desk Manager) with a list of faults that had occurred so far in the 10 months I have owned the vehicle and my complete dissatisfaction with the car and service I have received and disappointingly I only received an acknowledgement and pathetic response from Phil, who offered absolutely no solution or resolution to my complaint.

I enquired about buying the below vehicle through St Helens Vauxhall I dealt with John Ashurst. I sent a payment of £14639 for the car Via bank transfer for some reason my bank kept declining the transfer And freezing the money. They have now said it is sent but the dealership have been nothing but awkward and rude and have breached GDPR by emailing my partner instead of me. I want to make an official complaint as I spoke with the dealer manager Phil yesterday evening and he was shouting down the phone and laughed when I said I’d make a complaint to lookers head office.

Good evening,I am forwarding the below email as I have not received any response since sending it on Wednesday.Due to the lack of acknowledgement or resolution, I am now raising this as a formal complaint regarding the £100 reservation deposit paid to Lookers Vauxhall St Helens.I would appreciate confirmation that this complaint has been logged and details of when I can expect a response.RegardsShannon QueenBegin forwarded message:From: Shannon QueenDate: 4 February 2026 at 18:03:03 GMTTo: reservationrefunds@lookers.co.ukSubject: Refund of Reservation Deposit – Vauxhall CorsaGood Evening,I am writing regarding the £100 reservation deposit I paid to Lookers Vauxhall St Helens for a Vauxhall Corsa reg: MS75 HVP. I have since cancelled the finance agreement and will not be collecting the vehicle.When I called to cancel, a member of your team said I would not get the deposit back. However, at no point prior to paying it was I informed, verbally or in writing, that the deposit would be non refundable. As the car was never collected, I request a full refund of the £100 deposit.Please confirm the refund by Wednesday 11th February 2026. If I do not receive confirmation or the refund by this date, I will escalate the matter through my bank via a chargeback, as the deposit was paid without clear terms and the service (vehicle collection) was not delivered.Thank you for your prompt attention.Kind regardsShannon Queen

Dealt with in a very polite and efficient way.

Hi,I picked up my car on Saturday and it’s been brilliant. I cannot fault it however I can’t find the manual that is generally kept in the glovebox or a service book for going forward.Top class service from Sam.Kind RegardsElaine Wright

I enquired about buying the below vehicle through St Helens Vauxhall I dealt with John Ashurst. I sent a payment of £14639 for the carVia bank transfer for some reason my bank kept declining the transferAnd freezing the money.They have now said it is sent but the dealership have been nothing but awkward and rude and have breached GDPR by emailing my partner instead of me. I want to make an official complaint as I spoke with the dealer manager Phil yesterday evening and he was shouting down the phone and laughed when I said I’d make a complaint to lookers head office.

Service was brilliant. Not a problem, l would recommend lookers Vauxhall, st helens to anyone.

Dear Customer Service Team,I am writing to formally raise a complaint regarding a car battery which has failed after approximately 31 months of general use. The car was purchased as a brand new vehicle from Lookers St Helens, Merseyside.Given the nature of the product and its expected lifespan, I do not consider this battery to be of satisfactory quality or fit for purpose. A reasonable consumer would expect a car battery to last significantly longer than this under normal usage conditions.The battery has been used correctly, the vehicle is well maintained, under a Vauxhall Service Plan and no misuse or abnormal conditions have occurred that would explain such premature failure. As a result, I believe this product does not meet the standards required under consumer protection legislation relating to durability and quality.I would therefore like to request an appropriate remedy, such as a refund of the cost incurred as attached [RAC receipt/document]I utilised the RAC within the aforementioned service plan and the mechanic confirmed that it was unusual for this to occur on a car that is not even 3 years old and is not used excessively.I would be grateful to receive a refund of the cost borne by me to get the vehicle back up and running which enabled me to get to my job in St Helens Hospital as I'm an NHS worker.I did contact Customer Service within Lookers at St Helens and spoke to Kyle who advised me to contact yourselves.I look forward to your response and a prompt resolution of this matter.Kind regards,Amanda Longworth

I received a phone call from lookers st Helens and because I didn't want to book an appointment the phone was slammed down on me

Sales man said he would call me back with some figures to upgrade my car never did