I had a van in for repair for a second time and again after 1 month and 1 week, job hasn't been done properly and some jobs haven't been done. They just reset the dashboard so warning lights won't show.

Dear Customer Care Team,I am writing to formally raise a complaint regarding a serious AdBlue system failure on one of our business fleet vehicles, which occurred shortly after the expiration of the manufacturer’s warranty on 17th June 2025.The affected vehicle is a Vauxhall Vivaro L2H1 F3100 Dynamic S/S, registration DA22RLZ, VIN VXEVFEHTMN7030419, with a mileage of 50,567. It is currently off the road and inoperable due to an AdBlue tank fault. We have been advised that the tank requires full replacement and road testing. We have received a total cost estimate of £1,974.27, which includes a £1,392.55 repair cost and a £581.72 diagnostic charge.We contacted Vauxhall Customer Care, who referred us to Lookers St Helens for support. I then called the St Helens dealership and was told that the business must bring the vehicle in to request an extension or goodwill contribution directly through the garage. This is not a practical option, as the vehicle is currently immobile and already in a garage having undergone assessment. Frankly, this has been a very poor customer experience, adding further frustration to an already difficult situation.Given that the issue occurred very shortly after the warranty expired, and that this is a key emissions-related system, we are requesting urgent consideration for post-warranty support — either by way of a grace period extension, goodwill gesture, or other discretionary contribution.Our vehicles are well-maintained, and we would not expect this kind of critical failure at just over 50,000 miles. We trust Vauxhall and Lookers will treat this matter seriously and fairly.Please find attached the detailed quote from the garage for your reference.We look forward to your prompt response on how this matter will be resolved.Kind Regards,Sarah Caine

Excellent.Job well done. Office staff polite. No complaints at all

Hello, I had my car serviced at Vauxhall St Helens on the 04/08/25 9.30am. Reg plate: DY23 SVK. I’m not sure which mechanic completed my service but they did not put the under engine cover on correctly (the bolt must of been way too loose)as a result the bolt on the passenger side has gone so it’s now hanging down. I would like to bring it in for this to be fixed! Thank you Sent from my iPhone

Good communication but still waiting for a walk-around video after a wk

Still waiting for my questions to be answered

Good afternoon,I have just tried to sell my car and been informed that Lookers, who the car was originally purchased from, provided you with incorrect information.The vehicle is ML21 NPD, a vauxhall Corsa.Lookers informed you on 7th November 2022 that the mileage for the vehicle was 17866 which is incorrect.I have a full service and MOT history detailing the correct mileage information.I would be grateful if you could let me know how this can be resolved so the car can be sold.Kind regards,

Fantastic customer relations excelled in every aspect friendly courteous extremely polite and the john who helped me go through the whole process in choosing a vehicle should be nominated for sure for his services a very pleasant and knowledgeable gentleman thank you john for all your help

Subject: Complaint Regarding Failed/Failing Brake Caliper on PCP Vauxhall Corsa Reg:MJ72 UFXDear Sir/Madam,I am writing to formally raise a complaint regarding a failed brake caliper on my Vauxhall Corsa, which I purchased on a Personal Contract Purchase (PCP) agreement from your dealership/finance company.The vehicle has only covered approximately 27,000 miles, and yet it has already suffered a brake caliper failure, which I believe is unacceptable for a vehicle of this age and mileage. Brake components, particularly calipers, should not be failing this early under normal driving conditions, and this issue raises serious concerns regarding the quality and reliability of the vehicle, as well as potential safety implications.This happened after I had parked up the system faulted and showed “parking brake error” after turning the car off and on the electric handbrake then worked after pressing the button. When I stepped out of the car I was hit with the strong smell of brakes burning at first I thought this was from another vehicle and couldn’t possibly be mine. However on further inspection I noticed the smell coming from the rear passenger side wheel.I then took it too an independent garage who have advised that it needs a new brake caliper as this one is failing and that it has caused damage to the brake disc and pads.Given that the vehicle is still under a finance agreement and has a full-service history at you’re site with an MOT only completed last week at a reputable brand Halfords, I would expect more durability from a manufacturer such as Vauxhall. I believe this may constitute premature component failure and possibly a breach of the Consumer Rights Act 2015, which states goods must be of satisfactory quality, fit for purpose, and as described.I would like the following to be investigated and addressed:1. A full inspection and written report on the cause of the brake caliper failure which has in turned damaged my disc brake and pads.2. Confirmation as to whether this fault is covered under any remaining manufacturer warranty or goodwill repair.3. A full repair or replacement of the affected component at no cost to myself.4. Compensation or reimbursement for any associated costs I may have incurred (e.g., recovery, temporary transport, diagnostics, etc.) I hope that this can be organized with Ethier me dropping the car off for few hours to do this small job or it being collected and a hire car left with myself.Please treat this as a formal complaint. I request a written response within 14 days from the date of this letter/email.If this issue is not resolved satisfactorily, I will have no choice but to escalate the matter to the Motor Ombudsman, the Financial Ombudsman Service, or consider legal action under the Consumer Rights Act 2015.I look forward to your prompt response and resolution of this matter.

To whom this may concern,I am writing regarding the Vauxhall Corsa that I purchased from Lookers on 2609/2023 at your St Helens branch. The vehicle has been fully maintained, most recently with a service and MOT on 13/09/2025 yet the engine has now failed and requires replacement.Given that this failure has occurred only two years after purchase, I consider the vehicle to fall short of the standard required under the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose, and durable. An engine failure of this scale in such a timeframe is not consistent with reasonable durability for a vehicle of this type.I am therefore seeking a resolution. Specifically, I request that Lookers:o 1. Arrange for the necessary repair or replacement of the engine at no cost to meo 2. Provide a significant contribution toward the repair costs.o 3. Terminate the finance on the car and have the car backPlease confirm how you intend to resolve this matter within 14 days of this letter. If I do not receive a satisfactory response, I will have no choice but to escalate my complaint to the Motor Ombudsman and consider pursuing my rights through the small claims court.I hope we can resolve this matter quickly and amicably.