Hi,I picked up my car on Saturday and it’s been brilliant. I cannot fault it however I can’t find the manual that is generally kept in the glovebox or a service book for going forward.Top class service from Sam.Kind RegardsElaine Wright

I enquired about buying the below vehicle through St Helens Vauxhall I dealt with John Ashurst. I sent a payment of £14639 for the carVia bank transfer for some reason my bank kept declining the transferAnd freezing the money.They have now said it is sent but the dealership have been nothing but awkward and rude and have breached GDPR by emailing my partner instead of me. I want to make an official complaint as I spoke with the dealer manager Phil yesterday evening and he was shouting down the phone and laughed when I said I’d make a complaint to lookers head office.

Service was brilliant. Not a problem, l would recommend lookers Vauxhall, st helens to anyone.

Dear Customer Service Team,I am writing to formally raise a complaint regarding a car battery which has failed after approximately 31 months of general use. The car was purchased as a brand new vehicle from Lookers St Helens, Merseyside.Given the nature of the product and its expected lifespan, I do not consider this battery to be of satisfactory quality or fit for purpose. A reasonable consumer would expect a car battery to last significantly longer than this under normal usage conditions.The battery has been used correctly, the vehicle is well maintained, under a Vauxhall Service Plan and no misuse or abnormal conditions have occurred that would explain such premature failure. As a result, I believe this product does not meet the standards required under consumer protection legislation relating to durability and quality.I would therefore like to request an appropriate remedy, such as a refund of the cost incurred as attached [RAC receipt/document]I utilised the RAC within the aforementioned service plan and the mechanic confirmed that it was unusual for this to occur on a car that is not even 3 years old and is not used excessively.I would be grateful to receive a refund of the cost borne by me to get the vehicle back up and running which enabled me to get to my job in St Helens Hospital as I'm an NHS worker.I did contact Customer Service within Lookers at St Helens and spoke to Kyle who advised me to contact yourselves.I look forward to your response and a prompt resolution of this matter.Kind regards,Amanda Longworth

I received a phone call from lookers st Helens and because I didn't want to book an appointment the phone was slammed down on me

Sales man said he would call me back with some figures to upgrade my car never did

Dear Lookers St Helens,I have made multiple attempts to reserve this vehiclehttps://www.lookers.co.uk/deal-builder/reserve-now/X300-559570using my Nationwide credit card.Every time I try, I get the Nationwide pop up asking me to input a one-time code and my post code, but there's no way to type in the boxes to be able to type text in either of the boxes - the cursor won't stay in the boxes to let me type.I have tried it on more than one browser and I get the same problem.I suspect that this is a problem with Nationwide, not Lookers, but they are closed right now.Please is there another way for St Helens to reserve the vehicle for me until I can get the payment problem sorted out?Thank you,Loren Hosein

Nick was very helpful and informative about the models I was interested in. I had two test drives and nothing was too much trouble.

Great sales and after sales service from all Lookers colleagues. Sold and purchased vehicles in a very timely and efficient manner. Friendly helpful customer service all round

Excellent sales and after sales services