Customer bought the car 2-3 weeks ago and the panels are sticking out?

Helpful sales advisor

Purchased a new Vauxhall Astra tourer business edition 1.5 diesel, Spring 2022.Fantastic road holding, very economical, spacious. Previously owned the same car 10 years earlier from new for 3 years, exceptionally reliable.At 2,000 miles I was at traffic lights tried to go into first gear and the clutch stuck to the floor, couldnt get a gear which resulted in the car behind crashing into me. I rang the RAC they collected me from home and the guy said I know whats wrong theres a fault on that model and you have to press the clutch down three times or try to pull it up with your feet.I took the car in the next day and told them what hed said. They said NO, not true but we ll have a look at it. They looked and said nothing wrong with it. The damage was repaired and I continued to drive it. The clutch would stick to the floor weekly and I returned it to the dealership when there was 5,000 miles on the clock.The Technician drove it around but couldnt detect it sticking to the floor. They did say there was a small part that needed replacing but it would involve replacing the engine.The engine was replaced and the next day the clutch stuck again.I returned the car and asked if I could speak with the Technician who advised on a new engine, the guy wouldnt come out to the reception.The front desk staff said we cant strip the clutch down without permission from Vauxhall as we cant see the fault and it would be too expensive. In other words my word wasnt good enough they didnt believe me.I asked to speak with the Service Manager,David Oliver who said he couldnt give me my money back or a new Astra! I was astonished, I didnt want either of those things, I just wanted to drive the car without the clutch suddenly failing.I took the car back on several occasions thereafter and did mention to Larissa Currie that the 3 year warranty was coming to an end and the clutch was still sticking. She said weve noted the fault and its logged. On one occasion I was near the Dealership when the car suddenly failed at a very busy junction, rush hour. I rang to ask would they come out and help (torrential rain). I was informed that they couldnt bring the car in for me. I screamed with utter frustration at the top of my voice, (regretfully), they did help me and provided a lift home.The warranty was up this year and the clutch was constantly sticking, had no choice to return to the dealership. I asked would it be possible for me to drive and the Technician to sit and observe.Darren Head Technician sat in the car for 40 minutes and the clutch refused to stick (typical).I had a feeling he actually believed me and advised me to take a photograph of the clutch when it was depressed if it was safe to do so.Two days later on the one journey the clutch stuck three times, I took the photograph and proceeded to the dealership. They were very surprised and Darren was called and they immediately booked me in to have the clutch examined.A few days later they rang to say it was the master cylinder that needed replacing the bill for this £826.The car was out of warranty.I rang Vauxhall complaints gave them all of the details and they advised it would take 5 days to come to a decision. I rang after one week, still deciding, I rang after 2 weeks, WEAR AND TEAR.Theres only one person to blame for this and its David Oliver he could have investigated this immediately after the crash at 2,000 miles. He knew I had 2 elderly charges (93) years old with Alzheimers in a wheelchair. The other mixed dementia stage 5 with a host of other serious conditions. I bought that car because I needed reliability. David Oliver was told that the master cylinder needed replacing and it was an inherent fault, he had the authority to sanction the repair free of charge. Im disgusted that he simply passed the buck, not his problem. My relatives and friends believe that women are not taken seriously, not quite the same when theyre selling the cars though.Buyer Beware.

Engine light fault 14th November. 17th November, local garage diagnosed fauly with ECU and said I needed a Vaxhall dealer. Phoned Lookers St Helens same day, told they could not fit me in until 28th November. Same diagnosis. Said they could not fix it until the next week. When I called on 3rd December said the part was ordered from Germany and they could not say how long it would take. Phoned today, again, not even able to give me an estimated timeframe, could potentially be weeks but they don't know. Is it not possible to call or email whoever is making this unit and find out? If not, why not? At the moment I have no idea if I will get my car back in a week or three to four months, I find this lack of ability to let me know anything unacceptable. I have been loaned a Corsa, but it is hardly a subtitute for my own car, it is too small for what I want to do and there is no sat nav. As a temporary fix I can put up with it but if this drags on for months it is going to become exceptionally irritating.

No interest from the sales individual whatsoever. I asked for a battery report which is completely normal on an electric vehicle. He simply stated there wasn’t one with no offer to source one. Have since bought a car elsewhere. Your loss. This vehicle would’ve been ideal otherwise.

Recently i bought a vehicle from you I am very pleased with the service I received. Your employee who looked after the sale of the car at LookersKnowsley Road St.Helens was excemlary in the way he looked after us, and we could'nt be more than pleased with the car which webought from you.Thank youMr. And Mrs Ford

ref ticket 84260296 no response to complaint

I received great service and satisfactory response to my enquiry. Sadly I had to change tack on changing my car due to unexpected family circumstances.

I was having problems with the car I bought from Lookers Vauxhall in St Helens and was told the car would have to be in the workshop for a couple of days. I said that would be problem as I am not familiar with St Helens and wouldn`t know how to get home. They offered me a curtesy car but one would be ready for some time and I mentioned it was a shame the garage wasn`t nearer home. The lady on the phone said I could take it to Lookers Vauxhall in Bootle as that was very close to home and it is an area I am very familiar with. As the car would be in the garage for a couple of days I would find that more suitable, and told the lady I would not need a curtesy car if that was the caseI dropped the car off around 9.30am Friday 21st November. The mechanic looked over it and made out I had put the wrong oil in the car and that`s why it was losing oil. I assured him that I didn`t and the oil I put in the car was premium oil which costs me almost £50. This was the second time the engine had dried out of oil. This seemed to be happening approx every 1000 miles. I was told I wasn`t reading the dipstick correctly and assured them I was I have been driving for over 30 years and I capable of putting oil in my car and reading a dipstick.The mechanic had another look at it and said it was the timing chain and the service person looked up the notes and a timing chain had been changed just prior to me to buying the car at the beginning of February this year. I was told they would have to get permission from the warranty and given that it was done on a warranty previously RAC warranty may not cover it. I said that wasn`t my problem and I wasn`t going to pay for it, they agreed as I am not naive enough not to know that even new parts can be faulty. This couldn`t be done until the Monday due to be an late hour on the Friday. I was told I would get a call for an update on that Friday, that didn`t come so I went to the garage and waited over an hour (my choice as it was freezing out) but someone could have told me in that time what the issues were.I got an email on the Monday to indicate that the warranty was going to be honoured and that it is the oil sump at fault which is covered under the warranty and there was an additional cost due to the clutch being on its way out, which was a surprise to me as I had my previous car for 17 years and the clutch was never an issue as I have been told by several mechanics how gentle I am with my car engines and clutches, I could only surmise the previous owner was not so careful. I have no choice but to pay over £1300 for a new clutch and have been assured it is the whole clutch unit. Late on Monday I had called the garage to give permission to go ahead with the work. I was told someone would be in touch with me on Tuesday with an update. Nobody called me, I called the garage for an update to be told they were waiting for my go ahead which I had given verbally on the phone and on the system that was sent in an email on the Monday. No work had been done at this point to my knowledge. I asked when will my car be ready and they said they didn`t know. I asked would I have it back by the weekend and they were unsure.I explained this was fast becoming a stressful situation as I have people relying on me for school pick ups, hospital runs, picking up grandchildren on the weekend etc. and this will put additional stress on the people relying on me. I asked if they had a curtesy car and I was told none was available. I said if I had known this was going to happen I would have waited for a curtesy car and if they could suggest something else as by Friday they will have had my car over a week and I was given an excuse that they had to take pictures??????? The issue had been identified and been ok`d by the warranty people. I asked when do they think they will have my car ready as I would need it by Saturday morning at the latest and I was not given a time, just a `I don`t know`.I was told I would be contacted today for an update and it is now 18.10 and the garage is now closed and nobody has called me to give me an update.When I was in the showroom last week I was asked to put a QR code on my phone as its a great way to quickly give people updates. I can`t see the point of it because I have had no updates at all since Tuesday.I have been driving over 30 years, looked after my own cars very well, my uncle (who`s no longer with us) was a mechanic, I can`t fix a car but I give a very good diagnostics. I regularly check my oil, water, tyres etc. The garages I have dealt with in the past will take the car in in the morning, work out what needs to be done, ring me by lunchtime to tell me what the issues are and how much they will cost me, I give permission and in most cases will be picking up the car by 5.00pm. The times its taken a little longer I have had the car back by the afternoon the next day usually due to the delivery of the parts being a little late or a bigger job than usual. Given this is a big garage that would want the cars out of the workshop quickly I absolutely can`t understand why this is taking so long. The only thing I can deduct is at the beginning I was very compliant and understanding, my bandwidth for compliance has evaporated and its now beginning to feel like because I am being more assertive am I paying the price?I am not impressed with the service from this garage. I have no doubt they will do a good job. Every person I have spoken to has told me a different thing. I saved very hard for this car as a retirement present to myself and now I am beginning to regret it. I have had Skodas for over 30 years and never had these issues with the after sales service and thought a different car would be a nice thing. I like the car, I don`t like the problems it brought me.A very stressed customer

Very happy with the service and MOT