Been sent the wrong information on 2 separate occasions now regarding price of a new car, still don't actually know the cost. Also despite booking a test drive for a specific time and date no one was aware of it.

collected my used vehicle on the 5th of July the third day of having the vehicle I returned it with an oil leak from what I was told was from the oil cooler gaskets/seals not changed correctly nine days of picking vehicle up cut out would not start had to call AA out who diagnosed did a temporary repair and had the vehicle running in less than 10 minutes took the vehicle back to Lookers next day and told them what happened and what the AA road sided mechanic said Lookers could not fault the vehicle no trouble codes found so no repair done this problem has been ongoing for months and each time the dealer can not find a trouble code to repair it I have on two different occasions had it happen and not took it back to Lookers as they can not fault it and got the vehicle started my self after having the vehicle for just over a month the engine warning light came on took the vehicle back to Lookers diagnosed as catalytic converter vehicle on sight for 3 weeks for that repair alone why? vehicle cut out again on the 8th of November at 70mph on the motorway with my 13 year old daughter in the vehicle with me no hard shoulder to pull on to as it was a smart motorway this potentially could of put my daughter in a very dangerous situation as the problem should of been sorted after the first visit back to the dealer I took vehicle back again for the same issue this time 4/5 months later they decided to replace the coil pack I have added up the total amount of time the vehicle has been in your dealership in St. Helens as being approximately 7 weeks I have only owned the vehicle 5 months the dealership gave me a courtesy car while it was there but 4/5 months for as simple coil pack replacement is not a good look for a main dealer I purchased a 3 year used warranty with the vehicle but I am thinking twice about using Lookers Vauxhall St Helens for any more repairs even those that come under the warranty I will probably be getting my M.O.T from another garage and also my service as well as I do not have much faith in the dealership why has it took multiple visits and 4/5 months to have a coil pack changed again why? this is the 5th vehicle I have purchased from Lookers St Helens in the past 25 years I don't think I will be purchasing another

I have recieved emails after my email address was wrongly input into the system by Taylor Caton-handI have rung in and emailed but no response to say its been removedAbsoluteley terrible customer service I hope i never the misfortune to try and buy a car from lookersPlease confirm it has now been removed

Excellent and patient service from Taylor really helped immensely Many thanks

Absolutely brilliant and so helpful

Despite booking a test drive over the phone no one was aware of it

I purchased my Corsa from your Warrington branch approximately 11 years ago at the same time I joined your Lookers Service Club which has worked brilliantly for me. Whilst you were at Warrington I brought my car in to you for service and MOT. When you closed I was assured that under my service plan I would be able to use your free collection and delivery service and thisbyy has operated perfectly over the last several years. I phoned yesterday to book my car in for its MOT to be told that I was not eligible for the collection and delivery service as I was out of the area as my postcode is WA4 and you only collect and deliver to WA5. I was shocked and upset by this as I had never been informed that the terms of the service plan had altered. I realise that costs have risen and advised that I am quite prepared to pay for collection and delivery if that is needed. The lady I spoke to checked but confirmed that my postcode was out of the area for this service. I am highly disappointed as I have been operating this system for several years now. I am 75 years of age now and live at home caring for my very elderly mother and cannot spend the amount of time driving to and from St Helens and waiting for my car as she needs constant attention and cannot be left alone. The lady kindly booked my car in for MOT on Monday 10th November and said she would look into the matter for me.I would be grateful if you would clarify the situation for me. It seems crazy to me that you collect from WA5 but not WA4. If that is the case disappointingly I will have to cancel my service plan and find somewhere more local to take my car. As a service club member for years I feel I should have been notified of this new arrangement.Look forward to hearing from youSusan Hill57 Irwell Road Warrington WA4 6BB

cust had car serviced however after the service the water jets are not working but the customer cant get an appointment until November. The cust is not able to really go elsewhere as it is really to far away. The cust has always used the dealership and is not happy at the wait time.

I had a van in for repair for a second time and again after 1 month and 1 week, job hasn't been done properly and some jobs haven't been done. They just reset the dashboard so warning lights won't show.

Dear Customer Care Team,I am writing to formally raise a complaint regarding a serious AdBlue system failure on one of our business fleet vehicles, which occurred shortly after the expiration of the manufacturer’s warranty on 17th June 2025.The affected vehicle is a Vauxhall Vivaro L2H1 F3100 Dynamic S/S, registration DA22RLZ, VIN VXEVFEHTMN7030419, with a mileage of 50,567. It is currently off the road and inoperable due to an AdBlue tank fault. We have been advised that the tank requires full replacement and road testing. We have received a total cost estimate of £1,974.27, which includes a £1,392.55 repair cost and a £581.72 diagnostic charge.We contacted Vauxhall Customer Care, who referred us to Lookers St Helens for support. I then called the St Helens dealership and was told that the business must bring the vehicle in to request an extension or goodwill contribution directly through the garage. This is not a practical option, as the vehicle is currently immobile and already in a garage having undergone assessment. Frankly, this has been a very poor customer experience, adding further frustration to an already difficult situation.Given that the issue occurred very shortly after the warranty expired, and that this is a key emissions-related system, we are requesting urgent consideration for post-warranty support — either by way of a grace period extension, goodwill gesture, or other discretionary contribution.Our vehicles are well-maintained, and we would not expect this kind of critical failure at just over 50,000 miles. We trust Vauxhall and Lookers will treat this matter seriously and fairly.Please find attached the detailed quote from the garage for your reference.We look forward to your prompt response on how this matter will be resolved.Kind Regards,Sarah Caine