Perhaps an improvement would be an allocated time given for collection or if booked in at a certain time then it would be serviced then giving an option to wait

First class service from booking to work being carried out

Excellent service. I was informed about every step of the way and when it should finish. The girls on the desk were exceedingly helpful, polite, and pleasant.

Salesman was helpful, showroom was inviting

Consistently excellent service throughout the organisation Excellent service throughout the team

Ian Owens dealt with me. He was polite and informative and went through everything in detail. Comfortable surroundings. First time buying from Lookers. Would do so again as long as my vehicle is in good condition

Professional attitude and performance, excellent timing, things happened when they said they would. Answered my questions with patience and care and found out what i wanted to know promptly. If i was in touch and my salesman John was not there, others were able to help me with no fuss. The car was prepared well and delivered promptly.

The knowledge and understanding of my needs were met completely.

Efficient friendly service from the sales person, car well presented and valeted. Sales person knowledgeable and informative when introducing the vehicle to me.

Its true