The service everything was fine . Only found that customer service needs improvement . At the service sales desk when I walked up there was about 3 to 4 people doing their work but no One actually looked up as I walked in, I stood for a couple of minutes looking at everyone till one of the advisor looked up and said can I help . I didn’t feel very wellcome . They should acknowledge a customer as soon as he walks up to the desk area. It would make us feel more wellcome .
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Very satisfied.Professional service.All are very helpfull.Tina (Nechels) is so nice, kind, helpfull and patience.Thank you very much.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
This was a return trip to get my car fixed but it was hard fault to find, the staff were very helpful and friendly at all times especially Anton from the booking in desk at Star CityI would definitely recommend this dealership mostly because of the after sales service especially the staffThank you
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Very good service 5star
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Service people were very helpful to my needs and went beyond there expections and helped me so me much they need a gold medal.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Telephone conversations with Sally Jones very helpful
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
AliciaWas very good and explained everything to me 10 out of 10 for her help.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
I did not complete all questions as I only had a service & MOT
Verified User
•
Feb 20, 2022
5.0/5
5.0/5
Easy communications
Verified User
•
Feb 18, 2022
5.0/5
5.0/5
I was given a lift into work by a member of staff! Was really surprised wasn’t expecting a lift was going to get a taxi into work - very helpful, thankyou very much
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The service everything was fine . Only found that customer service needs improvement . At the service sales desk when I walked up there was about 3 to 4 people doing their work but no One actually looked up as I walked in, I stood for a couple of minutes looking at everyone till one of the advisor looked up and said can I help . I didn’t feel very wellcome . They should acknowledge a customer as soon as he walks up to the desk area. It would make us feel more wellcome .
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Very satisfied.Professional service.All are very helpfull.Tina (Nechels) is so nice, kind, helpfull and patience.Thank you very much.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
This was a return trip to get my car fixed but it was hard fault to find, the staff were very helpful and friendly at all times especially Anton from the booking in desk at Star CityI would definitely recommend this dealership mostly because of the after sales service especially the staffThank you
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Very good service 5star
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Service people were very helpful to my needs and went beyond there expections and helped me so me much they need a gold medal.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Telephone conversations with Sally Jones very helpful
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
AliciaWas very good and explained everything to me 10 out of 10 for her help.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
I did not complete all questions as I only had a service & MOT
Verified User
•
Feb 20, 2022
5.0/5
5.0/5
Easy communications
Verified User
•
Feb 18, 2022
5.0/5
5.0/5
I was given a lift into work by a member of staff! Was really surprised wasn’t expecting a lift was going to get a taxi into work - very helpful, thankyou very much