The vehicle was dirty inside and out. I pointed this out to your rep, he simply said," it hasn't been cleaned yet" I ask Why not? It's on show on your forecourt. !!!!!

I had an appointment to view ID3, had to wait for over 40 mins to be seen. No one came to see me to say there would be a delay and I had to chase for a response from the manger who did not seem bothered. Even when I was seen by the advisor, he did not seem to be interested in helping. I called to speak to the same advisor to view another car and never received a callback. Very poor customer service and will never come back again.

Lookers Walton-on-Thames have a very helpful, young and engaged team. Knowledgeable and professional, they were friendly and informative, but didn't oversell. They listened and answered all my questions

You were due to respond within 14 days the ticket said. We are now 2 months and still nothing. Whilst youre at it post me the service book for the car. I was told that was in the glove box and its not. Disgraceful company.DO NOT RING ME, EMAIL ONLY

Had a reasonable deal agreed in principal and got within £1k of agreeing a deal for a new car - would still be interested if there could be some movement your end

No one contacted

I made a booking request on the 6th March 2026 for a new set of front brake discs & pads and replace the brake fluid. The booking was accepted online and the price of £495.59 was generated which I was happy to pay.On the 10th March I received an email from Imtiaz Choudhury from the Lookers Customer Contact Centre who confirmed the booking but with a total price of £677.38. As you can appreciate this was significantly higher than the cost I was told at the time of the booking. I then went back to the VW service booking screen and tried a new booking for Lookers Walton again and got the price of £495.59 which I took a screen shot and replied with.'I was then advised parts prices have increase recently however this hasn't been updated on the website yet. Also the price quoted is excluding the labour costs'.I request the appointed was cancelled immediately due to this and I found it incredibly difficult to understand the price on the website doesn't include labour costs.I have since booked my service at another VW service centre (City Gate) and the price generated on the bookings, matches the prices on the pre check in details and it was also confirmed over the phone a few minutes ago.It is disappointing this person has now lost you a customer and I will now be using VW Lookers ever again.I have all this information on email if you would like me to share.

From: Iosif ChrysomallosSent: 04 March 2026 13:13To: Ellias Daragji; Contact VW WaltonSubject: Cancellation of order- Refund RequiredExternal Sender: Confirm legitimacy before acting.Good afternoon,I have received a reminder this morning regarding not having returned the paperwork of the car I have put a £500 deposit on.I have spoken twice to the person on the phone who sold the car to me. First time he said he would change the paperwork to remove the part exchange as it's not correct. The second time he said don't worry about it, but I explained I would like it changed so I'm covered for NOT part exchanging my car and still haven't received the updated paperwork. This is very poor service for a large purchase. I would like to cancel have a refund and I will take my business elsewhere.Please note I would like to cancel this purchase with the fully refundable deposit being returned to me as stated by the sales person on the day before I ordered it.I am cancelling due to lack of communication. I have called and spoken to explain that paperwork is incorrect as it states part exchange and I didn't agree to this.Do you need me to come in my payment card or can you refund it without me coming in?I look forward to hearing from you,Kind regards,Iosif Chrysomallos

HiPlease can you process my refund and confirm once done?Kind regards

Level of service was erratic at best with zero proactive follow-up on my enquiries meaning I was left to do all the chasing. Phone calls not returned, phones not being answered, not being available at agreed time for a test drive, refund not being processed despite chasing.