Poor .I agreed to buy a new car but asked to see it first , several times .I also asked for a revised quote based upon new specification.No response .

Staff member did not give a monkeys and couldn't have been less helpful if he was asleep.

Excellent customer service service from Luke, great communication and follow up

My car (GV23CWA) was booked in to replace a faulty charging port latch under warranty. They managed to make a dent from the inside of the wing with a sharp object as well as damaging the wing paintwork both sides of the charging port flap, it looks like while levering it out. The visible dent could only have been made by the garage staff as the area is not normally accessible. I am not happy.

Hi, may I start by saying this is not a complaint about the staff or service I received recently when bringing my 21 Plate Golf GTI in for a recall item and investigation of a faulty SOS indicator. they were all very friendly & helpful couldn't fault it,From VW's own website I had ascertained that the fault being indicated was for an electric car when quite obviously it's not.Your report came back advising that a new steering wheel and a sensor would be needed to resolve the item, while i accept a sensor may fail due to wear and tear I'm at a bit of a loss as to how a steering wheel would need replacing on a car less than 5 years old and done less than 25k miles ? Look forward to hearing from you,

Max Burgess looked after us well.

Lack of response to sales enquiries, making promises to contact me and then not doing so, changing position on a scheduled test drive

I contacted Lookers on Tuesday morning to try to arrange a test drive of Walton's used Polos, and possibly a new Polo and despite following up a number of times by email, no one emailed to confirm availability for the Saturday. In the end, I went to another deal and bought a Polo and literally had a call from Lookers a few minutes after I paid.

I am writing to formally raise my dissatisfaction with the handling of an ongoing issue with my vehicle following its recent service and MOT on 27/01/2026I was explicitly informed that the engine warning light issue had been resolved. Despite this, the warning light reappeared just three days later 30/01/2026, which strongly suggests the original fault was not correctly diagnosed or repaired.Today, I returned the vehicle to your garage, where it has now been waiting for nearly four hours without even entering the workshop for a diagnostic. I appreciate that workshops can be busy however, this delay is disappointing & unacceptable, particularly given that the vehicle was only recently serviced and the same issue has reoccurred.This situation has caused significant inconvenience and loss of time, and I am extremely concerned that a problem I have already been in to have fixed remains unresolved. Given the circumstances, I would expect this matter to be treated as a priority. I used to recommend this garage to anyone with a VW however I’m starting to reconsider.I have been informed after I had to call for an update on the vehicle that my car would be the next one to enter the workshop, I’d then have to wait whilst you check the issue is covered under my extended warranty with no idea of when I shall reduce my car back? Please give me an update with the cause of the recurring fault, and how you intend to resolve this issue promptly and permanently.

My wife had a car crash and wanted to get a new car asap for commuting.We put a deposit of £500 towards a T Roc. Then she had a panic attack before we had to proceed in purchasing the car. I had to bring her to the hospital. She then realised that she is not ready to drive until further examination. I sent an email to Luke Sabu at Walton Volkswagen explaining the situation and also asked him to refund the deposit £500 on February 2nd. I am writing this email as he hasn’t acknowledged nor has he replied to me in any way.I am very disappointed and honestly the service is quite poor taking into account that I had 2 Tiguans, 2 Touaregs, 1 Scirroco , all were bought brand new. All the servicing, repairs , MOT’s etc are all carried out by Volkswagen as well. I have spent over £200k on Volkswagen cars and I only wanted someone from Vw Walton to get back to me asap and refund the deposit of £500.I am very disappointed and honestly a bit annoyed as well.Please reply asap.Mr Lalldeo Bhantoo