Lookers Volkswagen - Walton on Thames
4.1/5
4.1 /5
891 Verified Reviews
Esher Rd, Hersham, Walton-on-Thames, Walton-on-Thames, KT12 4JY, GB
01932 257500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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891 Verified Reviews
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4.0/5
4.0 /5
I was booked in for a new Cam belt, which had actually been done not long before hand by Lookers. I mentioned at the time I was sure this was already done, but was told there was no record of it and it was long overdue.Luckily, the mechanic noticed this had already been done when he started the job and called me to put a stop to the unneeded repeat work.So props for catching it; but in future better records need to be kept or I may begin to feel like im being scammed.
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5.0/5
5.0 /5
Great dealership, I’ll be back when my pcp is due for renewal!
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5.0/5
5.0 /5
Really pleased with the service I received at the garage. Lewis was very quick to reply to my queries during and after the sales process. Would definitely deal with him in the future. Thanks again, Suj
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5.0/5
5.0 /5
Fantastic Dealership with Fantastic Staff.
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5.0/5
5.0 /5
Excellent service and communication, great staff! 😊
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5.0/5
5.0 /5
I thought the check in process on the website was excellent. Also was impressed with how thorough the video of the car was on the day. My only ask would be to call when the car is ready as I ended up calling them to check. Great experience though, very smooth
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5.0/5
5.0 /5
No
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5.0/5
5.0 /5
We had our car collected, this is a very helpful service as it avoids being in the dealership - we are 70+ and vulnerable.
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5.0/5
5.0 /5
Jason Webb was very helpful, friendly and knowledgeable and made the whole buying process really smooth and pleasurable, with clear information and updates at each stage of the process.
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5.0/5
5.0 /5
Was very happy with the full service you provided from booking, communication throughout the time you held the vehicle, inspection video and updated messages providing the progress report. However, the free clean/ valet of the vehicle once the service works were complete I would have to rate poor, carpets hoovered and cleaned to a satisfactory standard, but spoilt by damp stained seats and spray residue left on dash, doors, centre console and steering wheel. Clearly had been sprayed but not rubbed down. Had to spend time at home cleaning these areas to the standard they were at before the service. Other than that a satisfied customer. Thank you